Banglalink Boosts Customer Experience for Future-Ready Growth with CSG
05 March 2024 - 1:00PM
Business Wire
Deal underlines CSG’s leadership in
Asia-Pacific as telecom leaders embrace customer-first digital
transformation
The Bangladeshi telecommunications market is one of the most
dynamic and rapidly growing in the world, driven by the popularity
of digital services and increasing demand for reliable wireless
connectivity. To manage its daily call detail records (CDRs),
Banglalink, the country’s innovative digital operator, partnered
with CSG® (NASDAQ: CSGS) for modular wholesale billing and
settlement solutions to meet its anticipated CDR growth over the
next five years.
“As a customer-centric organization, Banglalink is committed to
delivering seamless experiences for our valued customers,” said K M
Zakaria, Procurement and SCM Director of Banglalink. “Our
collaboration with CSG marks a significant step towards innovation
in our offerings, aiming to elevate customer satisfaction. By
leveraging CSG's expertise and advanced technology, we are not only
optimizing our operational efficiency but also positioning
ourselves for future growth and opportunities. This strategic
partnership is designed to empower our customers, providing them
with the tools to thrive in a dynamic landscape and reinforcing our
position as an innovative digital operator.”
As communication service providers (CSPs) look to thrive in the
digital economy, they need a partner that can deliver agility,
efficiency and innovation that wows customers and bolsters growth
opportunities. CSG works with innovation-focused CSPs in the
Asia-Pacific (APAC) region, including Banglalink, Airtel Africa, M1
and PLDT, to streamline operations, enable transparent self-service
billing and propel enterprise segment growth. In doing so, these
industry-leading CSPs are armed with the tools and expertise they
need to transform their operations and ready their business for the
digital future.
“CSG is committed to delivering innovation with a lasting
impact, empowering global telecom operators to thrive in a rapidly
evolving market,” said Letchu Narayanan, Vice President
Asia-Pacific at CSG. “Our customers’ success is our success, and
it’s an honor to play a part in the growth journey of some of the
most influential operators in the APAC region. This momentum is a
testament to the power of all, and our team’s hard work and
diligence in solving our customers’ biggest business challenges.
Our industry-leading SaaS solutions consistently solve their
problems with innovations that propel our customers ahead of their
competition. This is why CSPs time and again trust CSG to modernize
their business.”
CSG helps companies future-proof their growth engine and enhance
their agility with solutions that drive innovation, boost the
customer experience and deliver sustainable growth. Learn more
below:
- Explore how you can drive revenue growth and build thriving
partner ecosystems with CSG Digital Partner Management.
- Get the facts on B2C, B2B and B2B2X capabilities with CSG
Ascendon and hear from MGI on why Ascendon stands out as a leader
in agile billing.
- Hear from Frost & Sullivan on why CSG stands out as a
leader in 5G monetization and how CSPs can fully capitalize on
their 5G investments.
About CSG
CSG empowers companies to build unforgettable experiences,
making it easier for people and businesses to connect with, use and
pay for the services they value most. Our customer experience,
billing and payments solutions help companies of any size make
money and make a difference. With our SaaS solutions, company
leaders can take control of their future and tap into guidance
along the way from our fiercely committed and forward-thinking
CSGers around the world.
Want to be future-ready and a change-maker like the global
brands that trust CSG? Visit csgi.com to learn more.
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version on businesswire.com: https://www.businesswire.com/news/home/20240304519396/en/
Kristine Østergaard Public Relations +44 (0)79 2047 7204
kristine.ostergaard@csgi.com
John Rea Investor Relations +1 (210) 687-4409
john.rea@csgi.com
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