BURLINGTON, Mass., and
REDMOND, Wash., Oct. 17, 2019 /PRNewswire/ -- Nuance
Communications Inc. and Microsoft Corp. on Thursday announced they
have joined forces to help transform healthcare delivery for a more
sustainable future. Together, the companies will accelerate the
delivery of ambient clinical intelligence (ACI) technologies that
will power the exam room of the future where clinical documentation
writes itself.
The Nuance-Microsoft partnership brings together leading
technologies from both companies:
- Nuance's healthcare-optimized speech recognition and processing
solutions such as its Dragon Medical platform already used by more
than 500,000 physicians worldwide; advanced conversational AI for
ambient clinical documentation and decision support; voice
biometrics; and specialized ambient sensing hardware
- Microsoft Azure, Azure AI and Project EmpowerMD Intelligent
Scribe Service backed with advanced conversational AI and natural
language understanding
"The Microsoft partnership will accelerate our ability to solve
for healthcare's most pressing challenges — together," said
Mark Benjamin, Nuance CEO. "The
ambient technologies we will jointly deliver can improve
productivity and professional satisfaction, while empowering
doctors to focus on what they do best: take care of patients."
Physician burnout is at epidemic levels. A recent study shows
that primary care doctors now spend two hours on administrative
tasks for every hour they're involved in direct patient care.
Physicians reported one to two hours of after-hours work each
night, mostly related to administrative tasks.
Microsoft CEO, Satya Nadella,
said, "We have an incredible opportunity to use advances in cloud
and AI technology to transform healthcare delivery. Together with
Nuance, we will apply the power of Azure and Azure AI to this
challenge, with the aim of improving the day-to-day life of
firstline healthcare workers everywhere — so they can provide
better care."
Working in tandem with long-term electronic health record (EHR)
partners to develop the technology, ACI will deliver a seamless and
engaging interaction between clinicians and patients. Through
patient consent, ACI will synthesize patient-clinician
conversations, integrate that data with contextual information from
the EHR, and auto-populate the patient's medical record in the
system.
"Physician burnout has become one of the most important concerns
facing the healthcare industry today," said Dr. James Linder, Nebraska Medicine CEO. "We're
excited about the early results of ACI to help clinicians focus
more on patients. We look forward to the innovations our two
trusted partners, Nuance and Microsoft, will deliver together."
The companies will expand upon Nuance's early success with ACI
and expect to introduce the technology to an initial set of
physician specialties in early 2020. Built on Microsoft Azure, this
new technology will marry the two companies' strengths in
developing ambient sensing and conversational AI solutions,
including ambient listening, wake-up word, voice biometrics, signal
enhancement, document summarization, natural language
understanding, clinical intelligence and text-to-speech.
As part of the agreement, Nuance will migrate the majority of
its current on-premises internal infrastructure and hosted products
to Microsoft Azure. Nuance already is a Microsoft Office 365
customer for its more than 8,500 employees worldwide, empowering
them with the latest in collaboration and communications tools,
including Microsoft Teams.
About Nuance Healthcare
Nuance provides intelligent systems that support a more natural
and insightful approach to clinical documentation, freeing
clinicians to spend more time caring for patients. Nuance
healthcare solutions capture, improve, and communicate more than
300 million patient stories each year, helping more than 500,000
clinicians in 10,000 global healthcare organizations to drive
meaningful clinical and financial outcomes. Nuance's award-winning
clinical speech recognition, medical transcription, CDI, coding,
quality, and medical imaging solutions provide a more complete and
accurate view of patient care.
About Nuance Communications Inc.
Nuance Communications (NASDAQ: NUAN) is the pioneer and leader
in conversational AI innovations that bring intelligence to
everyday work and life. The company delivers solutions that
understand, analyze, and respond to people – amplifying human
intelligence to increase productivity and security. With decades of
domain and AI expertise, Nuance works with thousands of
organizations globally across healthcare, financial services,
telecommunications, government, and retail – to empower a smarter,
more connected world. For more information, please
visit www.nuance.com.
About Microsoft
Microsoft (Nasdaq: MSFT) (@microsoft) enables digital
transformation for the era of an intelligent cloud and an
intelligent edge. Its mission is to empower every person and every
organization on the planet to achieve more.
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SOURCE Microsoft Corp.