Plumtree and Yahoo! Team to Deliver Instant Messaging for the Enterprise Web
30 March 2004 - 3:25AM
PR Newswire (US)
Plumtree and Yahoo! Team to Deliver Instant Messaging for the
Enterprise Web Haynes and Boone Uses Real-Time Presence and
Messaging in Its Enterprise Web Deployment SAN FRANCISCO and
SUNNYVALE, Calif., March 29 /PRNewswire-FirstCall/ -- Enterprise
Web leader Plumtree Software and Yahoo! Inc. , a leading global
Internet company, today announced the integration of Yahoo!
Messenger into Plumtree's Enterprise Web Suite. The new offering
allows Plumtree customers to add presence awareness, instant
messaging and application alerts into the service-oriented
applications they create in their Enterprise Web deployments. By
integrating IM into business applications, such as customer support
or sales productivity applications, organizations can ensure that
IM is used in a context that delivers business value in a secure
and cost-effective way. "Instant messaging is very popular in the
enterprise market today, but until now, companies have not been
able to use it as a corporate service embedded in
theirapplications," said Glenn Kelman, vice president of marketing
and product management at Plumtree. "What is most exciting about
Yahoo! Messenger for the Enterprise Web Suite is that it combines
the security and archiving of enterprise software with the low cost
of ownership of a hosted service." "Our combined service delivers
business value unmatched in the marketplace, both in terms of
functionality and quality," said Lisa Pollock Mann, senior
director, Yahoo! Messenger. "The integration of Yahoo! Messenger
with Plumtree's world-class Enterprise Web solution offers
businesses an efficient and powerful new medium for real-time
communication and sharing of key resources." Haynes and Boone, LLP,
an international law firm, added Yahoo! Messenger to its Enterprise
Web deployment last November to accelerate collaboration on case
work in both litigation and transactional practices. "We wanted to
give our attorneys and staff the ability to communicate instantly
and securely with one another and with clients through portal
applications," said Thomas Wisinski, Chief Knowledge Officer of
Haynes and Boone, LLP. "Yahoo! Messenger met our enterprise
security requirements, and gives users instant access to
collaborate in IM or through WebEx. The solution isuseful as a
back-channel communication tool and in the future we'll use it in a
Virtual Helpdesk portal application." Emphasizing the need to
provide collaboration tools in the context of business
applications, META analysts Matt Cain and Mike Gotta wrote that in
the next decade, "Collaboration services such as instant messaging,
Web conferencing and teamware will be ingrained in business
processes, enabling a massive reduction in coordination costs
across the enterprise ecosystem. Almost every business activity can
be made more efficient by enabling users to plan, negotiate,
brainstorm, and resolve conflicts within the context of a business
process." (June 2003 report Collaboration and the Evolution of the
Enterprise) Instant messaging can be a core service of many
Plumtree-powered applications. For example, a support application
built with the Plumtree Enterprise Web Suite and Yahoo! Messenger
could allow customers to communicate directly with support
technicians to resolve problems in real-time, logging and indexing
the entire communication in the Enterprise Web's knowledge base.
Or, in a research and development application, the IM solution
could be used to facilitate collaboration between two
pharmaceutical companies helping scientists see which of their
peers are on line and communicate on research issues as they come
up. Integration and Availability Yahoo! Messenger for the
Enterprise Web Suite offers business-class features including
administration, logging and integrated Web conferencing services in
addition to text messaging and file transfer. The product includes
128 bit-encryption, spam control and virus scanning on incoming
files, and allows for peer-to-peer messaging. As a hosted service
with these features, Yahoo! Messenger gives organizations the
encryption and control of a locally deployed instant messaging
system without the hardware, deployment and administration costs of
such a deployment. The integration of Yahoo! Messenger into the
Plumtree Enterprise Web Suite also includes: -- Unified user
management: administrators manage one set of users for Plumtree and
Yahoo! technologies; -- Integrated activity rights management:
administrators can govern instant messaging access alongside
Enterprise Web privileges; -- Contextual presence: online presence
and user availability is embedded in several Plumtree applications;
code samples jump-start the process of embedding presence into any
customer application; -- Notifications: event-driven alerts on
documents, tasks and discussions within projects can be routed
through Yahoo! Messenger, or to any mobile device; -- Logging:
Yahoo! Messenger conversations can be stored in projects and
indexed for search; and -- Presence: Status indication integrated
throughout the Plumtree Enterprise Web solution. Plumtree is now
offering Yahoo! Messenger for the Plumtree Enterprise Web Suite as
a services engagement that includes one to two days of installation
assistance from Plumtree Consulting Services, with a one-time
installation fee of $5,000 plus a yearly per-user subscription to
the instant messaging service*. Plumtree plans to standardize the
integration between Yahoo! Messenger and the Plumtree Enterprise
Web Suite later this year. Interested parties can see a
demonstration and hear more details in an on- demand Web Seminar
with registration available at http://www.plumtree.com/04/yahoo.
About Plumtree Software Plumtree Software is the Enterprise Web
leader. Plumtree's mission is to create a comprehensive Web
environment for employees, customers and partners across the
enterprise to interact with different systems and work together.
Plumtree's Enterprise Web solution consists of integration products
for bringing resources from traditional systems together on the
Web, shared services such as collaboration, content management and
search for building new Web applications, and a portal platform for
delivering these Web applications to broad audiences. Plumtree's
independence and its Web Services Architectureallow this solution
to span rival platforms and systems, helping to maximize customers'
return on their existing technology investments. With offices in
more than a dozen countries, Plumtree has licensed over 575
customers, including Boeing, Ford MotorCompany, Procter &
Gamble and the U.S. Navy. About Yahoo! Yahoo! Inc. is a leading
provider of comprehensive online products and services to consumers
and businesses worldwide. Yahoo! is the No. 1 Internet brand
globally and the most trafficked Internet destination worldwide.
Headquartered in Sunnyvale, Calif., Yahoo!'s global network
includes 25 world properties and is available in 13 languages.
NOTE: Yahoo! and the Yahoo! logo are trademarks and/or registered
trademarks of Yahoo! Inc. All other names are trademarks and/or
registered trademarks of their respective owners *Subject to
additional terms and conditions and acceptance of Plumtree's
contract. The offer may change or be discontinued at any time
without notice. Users cannot be assured of any business benefit or
economic result. Nothing herein should be construed as a firm offer
to sell any product or service. DATASOURCE: Plumtree Software
CONTACT: Carilu Dietrich of Plumtree Software, +1-415-399-7047, or
; or Ryan Toohey of Westhill Partners for Yahoo!, +1-212-279-4410,
or Web site: http://www.plumtree.com/
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