RightNow Client iRobot to Keynote at IQPC Call Center Week Summit
24 January 2012 - 12:00AM
Business Wire
RightNow (NASDAQ:RNOW) client Maryellen Abreu, director of
global technical support at iRobot, is a keynote speaker on the
topic of “Embracing Social Consumers to Deliver Exceptional
Customer Experiences” at the IQPC Call Center Week Summit, January
23-26, 2012, at the Hilton Orlando in Orlando, Florida. RightNow
will also have an exhibit booth at the event.
Who:
RightNow client Maryellen Abreu, director
of global technical support, iRobot
What:
Maryellen Abreu, director of global
technical support at iRobot, will discuss how to leverage the
social revolution to more deeply engage modern consumers, turn even
the most uncertain social detractors into advocates, and build
brand loyalty.
Maryellen will share important tips about how to: -- Join in
on social conversations about your brand
-- Seamlessly integrate social into
customer service and support strategies and processes
-- Deliver compelling and consistent
experiences across all interaction channels – both traditional and
social
When:
Maryellen Abreu’s Keynote, “Embracing
Social Consumers to Deliver Exceptional Customer Experiences,”
January 24, 2012, 10:30 a.m. - 11:15 a.m. ET
RightNow Exhibit Booth Hours: January 24,
2012, 8:00 a.m. - 4:45 p.m.; January 25, 2012, 8:00 a.m. - 2:50
p.m. ET
Where:
Hilton Orlando, 6001 Destination Parkway,
Orlando, Florida
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