ABM Industries Incorporated (the “company”) is providing notice of
an incident that may affect the security of some personal
information. While the company is currently unaware of any
actual or attempted misuse of the impacted information, the company
is providing this notice with details about the event as well as
the steps taken in response.
What Happened? After noting suspicious
activity related to certain employee email accounts, the company
immediately launched a detailed and exhaustive investigation which
determined the company was the victim of an email phishing incident
that resulted in unauthorized access to certain employee email
accounts between January 8, 2018 and August 7, 2018. The
company’s investigation included working with leading cyber
security experts to investigate the incident and ensure the
security of the company’s systems. The contents of the email
accounts at issue were reviewed through an in-depth manual and
programmatic process to determine what sensitive data may have been
accessible. On December 26, 2018, the investigation
determined that the emails affected by this incident contained
certain personal information related primarily to current and
former employees.
What Information Was Involved? While the
information present in the impacted emails varies by individual,
the investigation determined that the information that may have
been affected includes: name, Social Security number, bank
account/financial information, credit/debit card information,
driver’s license number, passport number, birth/marriage
certificate, medical information, health insurance information,
username and password, and unique electronic identifiers related to
certain current and former employees. While this information was
contained within the impacted email accounts, the company currently
has no evidence that any such information experienced attempted or
actual misuse.
What the Company is Doing. The company
has an ongoing commitment to data security, with a focus on
continued improvement, including implementing enhanced security
technology, engaging outside security vendors, and enhancing
company-wide phishing awareness and cyber-security training.
The company provided notification by way of first-class mail to
impacted individuals for whom it had available address
information. The company is also offering impacted
individuals free identity protection and credit monitoring services
through Kroll. Additionally, the company is providing written
guidance on how consumers can better protect themselves against
identity theft and fraud, which includes reporting any suspicious
account activity to their credit card company and/or bank, as well
as encouraging individuals whose username and password information
was impacted to change their login credentials. As part of
its response to this incident, the company notified the FBI and all
applicable regulatory agencies.
What You Can Do. If you have additional
questions, please call our dedicated assistance line at
1-833-231-3357, Monday through Friday from 9:00 a.m. to 6:30 p.m.
Eastern Time.
For More Information. Phishing is a type of
electronic attack where outside individuals impersonate a trusted
person or company to obtain information, such as email credentials.
The company is encouraging potentially impacted individuals to
remain vigilant against incidents of identity theft and fraud, to
review account statements and to monitor credits reports for
suspicious activity and to detect errors. Individuals can
obtain a free credit report annually from each of the three major
credit reporting bureaus by visiting www.annualcreditreport.com,
calling 877-322-8228, or contacting the three major credit bureaus
directly at: Equifax, P.O. Box 105069, Atlanta, GA 30348,
800-525-6285, www.equifax.com; Experian, P.O. Box 2002, Allen,
TX 75013, 888-397-3742, www.experian.com; TransUnion, P.O. Box
2000, Chester, PA 19016, 800-680-7289, www.transunion.com.
Potentially impacted individuals may also find information
regarding identity theft, fraud alerts, security freezes and the
steps they may take to protect their information by contacting the
credit bureaus, the Federal Trade Commission or their state
Attorney General.
Individuals have the right to place a “security freeze” on their
credit reports, which will prohibit a consumer reporting agency
from releasing information without their express authorization.
The security freeze is designed to prevent credit, loans, and
services from being approved in an individual’s name without their
consent. However, individuals should be aware that using a security
freeze to take control over who gets access to the personal and
financial information in their credit report may delay, interfere
with, or prohibit the timely approval of any subsequent request or
application made regarding a new loan, credit, mortgage, or any
other account involving the extension of credit. Pursuant to
federal law, individuals cannot be charged to place or lift a
security freeze on their credit reports. Should individuals wish to
place a security freeze, they may contact the major consumer
reporting agencies listed above. In order to request a
security freeze from the consumer reporting agencies, you will need
to provide the following information:
- Your full name (including middle initial as well as
Jr., Sr., II, III, etc.);
- Social Security number;
- Date of birth;
- If you have moved in the past five (5) years, provide the
addresses where you have lived over the prior five years;
- Proof of current address, such as a current utility bill or
telephone bill;
- A legible photocopy of a government-issued identification card
(state driver’s license or ID card, military identification,
etc.);
- If you are a victim of identity theft, include a copy of either
the police report, investigative report, or complaint to a law
enforcement agency concerning identity theft.
The Federal Trade Commission can be reached at: 600 Pennsylvania
Avenue NW, Washington, DC 20580; www.identitytheft.gov;
1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances
of known or suspected identity theft should also be reported to law
enforcement or the individual's state Attorney General. This notice
has not been delayed by law enforcement. You may have the
right to obtain a police report filed in regard to this
incident.
For North Carolina residents, the Attorney
General can be contacted at 9001 Mail Service Center, Raleigh, NC
27699-9001, 1-877-566-7226 or 1-919-716-6400, www.ncdoj.gov.
For Maryland residents, the Attorney General
can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD
21202, 1-888-743-0023, www.oag.state.md.us. You may also write
to ABM at Attn: Legal Department, One Liberty Plaza, 7th Floor, New
York, New York 10006.
For New Mexico residents, you have rights
pursuant to the Fair Credit Reporting Act, such as the right to be
told if information in your credit file has been used against you,
the right to know what is in your credit file, the right to ask for
your credit score, and the right to dispute incomplete or
inaccurate information. Further, pursuant to the Fair Credit
Reporting Act, the consumer reporting agencies must correct or
delete inaccurate, incomplete, or unverifiable information;
consumer reporting agencies may not report outdated negative
information; access to your file is limited; you must give your
consent for credit reports to be provided to employers; you may
limit “prescreened” offers of credit and insurance you get based on
information in your credit report; and you may seek damages from
violators. You may have additional rights under the Fair
Credit Reporting Act not summarized here. Identity theft victims
and active duty military personnel have specific additional rights
pursuant to the Fair Credit Reporting Act. We encourage you
to review your rights pursuant to the Fair Credit Reporting Act by
visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf,
or by writing Consumer Response Center, Room 130-A, Federal Trade
Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.
For Rhode Island residents, the Rhode Island
Attorney General can be reached at: 150 South Main Street,
Providence, Rhode Island 02903, www.riag.ri.gov, 1-401-274-4400.
Under Rhode Island law, you have the right to obtain any police
report filed in regard to this incident. There are 134 Rhode Island
residents impacted by this incident.
Contact:ABM
Communicationscommunication@abm.com
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