With Avaya Communications Solutions, City of Fayetteville is Going “All the Way!”
15 April 2019 - 10:00PM
Business Wire
Avaya Holdings Corp. (NYSE: AVYA) today announced that the city
of Fayetteville, North Carolina, famous as the home of Fort Bragg
and the 82nd Airborne Division of the U.S. Army, is bolstering its
communications infrastructure with Avaya IX Workplace solutions to
improve customer experience and workforce efficiency.
Avaya IX Workplace is part of the Avaya Intelligent Xperiences -
or Avaya IX - portfolio of solutions for Contact Center, Unified
Communications and Collaboration, and represents the evolution of
business communications to an intelligent platform underpinned by
customer-led innovation. Avaya IX Workplace takes collaboration and
productivity to new levels, with calling, messaging, meetings,
mobility and team collaboration capabilities that provide users
with superior experiences and drive increased efficiency for
organizations of all kinds.
“The Avaya solution is critical to serving over 210,000 citizens
with a centralized communication infrastructure connecting over
forty municipal offices and locations, including our fire
department, police stations, transit offices and many departments,”
said Eddie Taylor, City of Fayetteville Telecommunications Analyst.
“Avaya is instrumental in creating a seamless and efficient
communications platform, enabling members of our community to
quickly get the information and services they need when they need
them. We rely on Avaya’s proven products, and to us the support
they provide is best-in-class.”
The comprehensive teleconferencing and meeting features of Avaya
IX Workplace also provided secure and reliable communications
during the most recent hurricane to hit the region, keeping city
officials connected and engaged with various groups and
stakeholders to manage the situation.
“Effective digital transformation must include collaboration and
workforce engagement solutions, and Fayetteville has successfully
implemented a communications platform that has increased its
organizational effectiveness while improving the lives of its
citizens,” said Chris McGugan, Avaya Senior Vice President,
Solutions & Technology. “And as a proud native of the region
near Fayetteville, I am particularly pleased that Avaya solutions
are helping local residents in times of need, like during natural
disasters.”
Avaya IX Workplace is highly flexible and scalable, which gives
assurances regarding the alignment of technology with future
growth. The solution has proven to be highly reliable and
effective, and the redundancy between locations has proven to be
very capable and robust. City of Fayetteville’s solution includes
Avaya’s advanced videoconferencing and calling features for open,
highly-reliable and extensible unified communications for
enterprises large or small.
The 82nd Airborne Division at Fort Bragg in the city of
Fayetteville is an airborne infantry division designed to
respond to crisis contingencies anywhere in the world within 18
hours. Their motto is: All the Way!
About the City of Fayetteville, NC
Fayetteville is a city in Cumberland
County, North Carolina, United States. It is
the county seat of Cumberland County, and is known
as the home of Fort Bragg, a major U.S. Army
installation. Fayetteville has received the All-America City
Award from the National Civic League three times.
Fayetteville is in the Sandhills in the western part of
the Coastal Plain region, on the Cape Fear
River.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications
experiences for customers and employees. Avaya builds open,
converged and innovative solutions to enhance and simplify
communications and collaboration – in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to
innovation, partnership, and a relentless focus on what’s next.
We’re the technology company you trust to help you deliver
Experiences that Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
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are not limited to expected feature releases and statements about
future products, expected cash savings and statements about growth,
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Source: Avaya Newsroom
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Alex Alias, Avayaalalias@avaya.com
Avaya (NYSE:AVYA)
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