This new integration combines Genpact's AI and
industry expertise with Salesforce Data Cloud to unlock
data-driven insights
NEW
YORK, Aug. 7, 2024 /PRNewswire/ -- Genpact
(NYSE: G), a global professional services and solutions firm
delivering outcomes that shape the future, announced today its
integration with Salesforce Data Cloud to offer AI-driven
industry-specific cloud solutions to transform operations and drive
competitive advantages for enterprises.
Genpact's integration with Data Cloud will solve issues
associated with disconnected and unstructured data, including poor
quality, accessibility, and scalability. By combining Genpact's
deep industry knowledge in consumer goods, life sciences,
manufacturing, banking, and insurance, with Data Cloud, businesses
can improve decision-making, optimize operations, and drive
growth.
"To navigate an increasingly complex business environment,
business leaders must unlock the full potential of their data
assets – but they can only do so if they have a more holistic
view," said Riju Vashisht, Chief
Growth Officer, Genpact. "Our partnership with Salesforce
combines our data, technology, and AI expertise and a global talent
pool with the Salesforce Data Cloud, helping businesses break down
data silos, gain real-time insights, and deliver personalized
experiences at scale."
Data Cloud offers a 360-degree view of the customer every team
can act on by seamlessly connecting, unifying, and activating data
that lives in silos across an organization. This allows Genpact to
better enable automation, analytics, and personalized engagement.
Genpact has also launched a comprehensive training program for its
employees on Salesforce's Einstein AI and Data Cloud platforms to
enhance skills and boost innovation to stay ahead in the AI
landscape.
"Data Cloud is the platform powering organizations' data and AI
driven engagement. Data Cloud seamlessly harmonizes and unifies
structured and unstructured data to deliver integrated
experiences," said Rahul Auradkar, EVP and GM, Unified Data
Services and Einstein, Salesforce. "The AI revolution is about
data, Data Cloud in concert with Salesforce Einstein 1 platform
drives predictive and generative AI, automation, and analytics for
customer engagement."
Genpact's collaboration with Salesforce underscores the
company's commitment to delivering high-quality solutions and
achieving client satisfaction within the Salesforce ecosystem.
Visit here for more information about Genpact and
Salesforce.
About Genpact
Genpact (NYSE: G) is a global professional services and
solutions firm delivering outcomes that shape the future. Our
125,000+ people across 30+ countries are driven by our innate
curiosity, entrepreneurial agility, and desire to create lasting
value for clients. Powered by our purpose – the relentless pursuit
of a world that works better for people – we serve and transform
leading enterprises, including the Fortune Global 500, with our
deep business and industry knowledge, digital operations services,
and expertise in data, technology, and AI.
Get to know us at genpact.com and on
LinkedIn, X, YouTube, and Facebook.
Salesforce, Data Cloud, Einstein 1 and others are among the
trademarks of Salesforce, inc.
MEDIA CONTACT:
Siya Belliappa
Genpact Media
Relations
Siya.belliappa@genpact.com
+1 718 561 9843
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SOURCE Genpact Ltd.