PagerDuty Report Finds A Majority of CIOs and CTOs View Agentic AI as Core to Future IT Operations
23 January 2025 - 1:00AM
Business Wire
Data reveals a more pragmatic approach to AI
adoption, prioritizing ROI on investments
PagerDuty, Inc. (NYSE:PD), a global leader in digital
operations management, today published the 2025 State of Digital
Operations Report, which demonstrates the excitement for the
business impact that AI and automation have delivered. Based on
survey responses from more than 1,100 operations leaders across the
North American, European, Middle Eastern, and African (EMEA) and
Asia-Pacific and Japan (APJ) regions, the data highlights how
efficiency, security and innovation are among the top priorities
shaping IT operations in 2025.
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the full release here:
https://www.businesswire.com/news/home/20250122707560/en/
The 2025 PagerDuty State of Digital
Operations Report (Graphic: Business Wire)
The fourth edition of the State of Digital Operations Report
showcases the continued maturation of digital operations over the
past year, with respondents citing significant improvements in
operational resilience, more effective use of automation and faster
time to market. The improvements respondents reported are driving
optimism about IT spending in 2025, with a majority of leaders
expecting their budgets to increase year-over-year.
State of Digital Operations Survey Results
- 64% of respondents expect IT operations budgets to increase in
2025 to support continued investments in operational efficiency,
resilience and excellence.
- Enthusiasm for agentic AI is highest among CIOs and CTOs, with
a majority (53%) viewing it as core to future IT operations.
- Although automation has become more sophisticated and pervasive
across all industries and regions, leaders cite two challenges as
the top barriers to broader adoption: mitigating security risks and
navigating a talent gap to ensure teams have the right skills and
capabilities to drive and support automation across the
organization.
“PagerDuty’s 2025 State of Digital Operations Report shows that
AI has rapidly grown to become the backbone of digital operations,
helping reduce toil, improve resilience and drive tremendous
efficiency,” said Katherine Calvert, chief marketing officer at
PagerDuty. “With PagerDuty, organizations can more easily integrate
AI and automation into their operations to grow revenue and drive
efficiency while building resilience and reducing risk.”
In 2024, AI has evolved from a novelty technology to the
cornerstone of modern IT operations. Survey respondents reported
that they were experiencing the benefits of GenAI across many key
performance indicators including:
- Operational efficiency gains (37%)
- Improved customer experiences (36%)
- Better insights from data (38%)
Agentic AI is particularly poised to play a critical role within
the next one to two years, with 88% of respondents viewing agentic
AI to be either core or peripheral to future IT operations.
Looking ahead, cybersecurity is additionally expected to be a
high priority in 2025. 71% of respondents expect an expansion of
security and operations budgets in the next year, compared to only
14% who expect to see a consolidation. Security concerns are
especially notable in industries that handle valuable intellectual
property and emerging technologies. Media (95%) and tech (94%)
companies report the highest priority for security.
To read the full report, including survey findings and
methodology, please visit here.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital
operations management, enabling customers to achieve operational
efficiency at scale with the PagerDuty Operations Cloud. The
PagerDuty Operations Cloud combines AIOps, Automation, Customer
Service Operations and Incident Management with a powerful
generative AI assistant to create a flexible, resilient and
scalable platform to increase innovation velocity, grow revenue,
reduce cost, and mitigate the risk of operational failure. Half of
the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty
as essential infrastructure for the modern enterprise. To learn
more and try PagerDuty for free, visit www.pagerduty.com.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for
mission-critical, time-critical operations work in the modern
enterprise. Through the power of AI and automation, it detects and
diagnoses disruptive events, mobilizes the right team members to
respond, and streamlines infrastructure and workflows across your
digital operations. The Operations Cloud is essential
infrastructure for revolutionizing digital operations to compete
and win as a modern digital business.
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version on businesswire.com: https://www.businesswire.com/news/home/20250122707560/en/
Media Contact: Joel Jamora media@pagerduty.com
SOURCE PagerDuty
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