Reynolds Reaches IDMS Milestone of 80 General Motors Stores
13 July 2006 - 10:47PM
PR Newswire (US)
DAYTON, Ohio, July 13 /PRNewswire-FirstCall/ -- The Reynolds and
Reynolds Company (NYSE:REY) today announced that General Motors
Dealers in the U.S. and Canada representing more than 80 stores
have signed contracts to deploy the GM Integrated Dealer Management
System (IDMS) from Reynolds. GM announced its selection of Reynolds
in January as an IDMS provider to GM Dealers in the U.S., including
Buick, Cadillac, Chevrolet, GMC, HUMMER, Pontiac and SAAB brands.
GM also selected Reynolds as the IDMS provider for Saturn Retailers
in the United States, to begin in late 2007. Terms of the contracts
were not disclosed. The GM IDMS solution was launched at the
National Automobile Dealers Association convention in Orlando in
February, 2006, and was made available to all GM Dealers at that
time. GM IDMS from Reynolds is built on the REYNOLDSYSTEM(TM), the
company's integrated, dealer-driven approach to bringing the right
set of experienced people, proven practices, and comprehensive
solutions to dealers. The REYNOLDSYSTEM is used by approximately
10,000 dealerships in the United States and Canada. Cindy Casey,
dealer principal for Brustolon Buick Pontiac GMC, Mystic,
Connecticut, said, "Our ultimate goal is to do everything within
our dealership more efficiently so that we can continue to improve
the sales and service experience for our customers. IDMS from
Reynolds contributes to our customer satisfaction because it helps
us tie our dealership processes together. I'm especially impressed
with the dashboard capability of the Advanced Reporting feature.
Contact Management is a tremendous aid to us as well as it helps us
to better identify and service our customers." Marty Raymond, GM
director of Global Retail Programs, said, "We are encouraged by the
adoption we have seen of the GM IDMS from Reynolds. Its deployment
to date is fulfilling GM's goal of leveraging the capabilities of
IT suppliers to help strengthen dealer relationships by making it
easier to do business with GM. These tools will also deliver
greater flexibility to facilitate vehicle orders, manage vehicle
and service parts inventories and, above all, sell GM cars and
trucks." Raymond also said that preparations are going very well
for the 2007 launch of the Saturn IDMS, which comes from a positive
working relationship that demonstrates Reynolds' strong focus on
understanding GM's business needs and processes. Cathy Orrico,
Reynolds' vice president for OEM Solutions, said, "This milestone
acknowledges the spirit in which this solution was developed. It is
a GM solution, designed by GM Dealers, for GM Dealers. The many GM
Dealers who have endorsed the initiative by selecting IDMS to help
run their business support our belief that our customers are the
boss. The early level of acceptance confirms the significant
progress GM and Reynolds have made toward fulfilling GM's vision of
simplifying and improving technology management." In addition to
industry-leading accounting, sales, F&I, parts and service
functionality, some key highlights of GM IDMS from Reynolds in the
U.S. include: - Advanced Reporting and Inquiry helps identify a
dealership's highest- value customers, increase customer
satisfaction and increase shop capacity. Advanced Reporting &
Inquiry seamlessly integrates data from all departments, giving
dealership management an almost instant snapshot of operations. -
Contact Management enables sales management to evaluate lead
sources and sales staff effectiveness -- including follow-up
consistency, response time, close ratios and more, helping them
make better sales management decisions -- and build better customer
relationships. - Desking allows sales and F&I staff to
accurately and quickly calculate and present multiple finance and
lease payment options, helping to increase the value of every deal
while giving customers faster, more professional service. - F&I
Menus allow easy presentation of F&I products and services to
every customer in a professional manner, giving customers a
consistent experience. - F&I On-Demand Services can help bring
consistency and efficiency to the F&I process providing 24x7
access to a library of downloadable forms and services, enhanced
reporting capabilities, tiered commissions, PDI & warranty
tables, and numerous other functionality enhancements. - Mobile
Service Advisor enables advisors to greet customers immediately and
write up repair orders at their vehicle. Integrated with GM IDMS
from Reynolds, MSA helps service departments uncover additional
selling opportunities, spend more time with customers and reduce
fraudulent body shop claims. - Reynolds University Online helps
boost utilization and productivity of the IDMS system as well as
CRM expertise with convenient live training. Recorded training is
also offered 24x7 through my.reyrey.com. RU Online provides a
personalized My Training Plan for each dealership employee based on
their job role, your applications and franchises. Cautionary Notice
Regarding Forward-Looking Statements Certain statements contain
forward-looking statements, including statements relating to
results of operations. These forward-looking statements are based
on current expectations, estimates, forecasts and projections of
future company or industry performance based on management's
judgment, beliefs, current trends and market conditions. Actual
outcomes and results may differ materially from what is expressed,
forecasted or implied in any forward-looking statement.
Forward-looking statements made by the company may be identified by
the use of words such as "will," "expects," "intends," "plans,"
"anticipates," "believes," "seeks," "estimates," and similar
expressions. Forward-looking statements are not guarantees of
future performance and involve certain risks, uncertainties and
assumptions which are difficult to predict, including the
following: the timing of the initiation, progress or cancellation
of significant contracts or arrangements, the mix and timing of
services sold in a particular period; competitive factors; the
inability to attract sufficient customers in new markets; and
general economic and business conditions. These and other factors
that could cause actual results to differ materially from those
expressed or implied are discussed under "Risk Factors" in the
Business section of our most recent annual report on Form 10-K and
other filings with the Securities and Exchange Commission. The
company undertakes no obligation to update any forward-looking
statements, whether as a result of new information, future events
or otherwise. About Reynolds Reynolds and Reynolds
(http://www.reyrey.com/) helps automobile dealers sell cars and
take care of customers. Serving dealers since 1927, it is a leading
provider of dealer management systems in the U.S. and Canada. The
Company's award-winning product, service and training solutions
include a full range of retail Web and Customer Relationship
Management solutions, e-learning and consulting services,
documents, data management and integration, networking and support
and leasing services. Reynolds serves automotive retailers and OEMs
globally through its incadea solution and a worldwide partner
network, as well as through its consulting practice. DATASOURCE:
The Reynolds and Reynolds Company CONTACT: Media, Mark Feighery,
+1-937-485-8107, or , or Investors, John E. Shave, +1-937-485-1633,
or , both of The Reynolds and Reynolds Company Web site:
http://www.reyrey.com/ http://my.reyrey.com/
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