In-app Virtual Assistant helping customers
access important information in real-time
TORONTO, June 10, 2021 /CNW/ - TD Bank has been recognized
by Global Finance with the North American award for "Outstanding
Crisis Finance Innovation" for the launch of its Virtual Assistant
within the TD U.S. mobile app. The award was created by Global
Finance to acknowledge the financial industry's extraordinary and
agile response to the COVID-19 pandemic.
TD launched the Virtual Assistant to help its customers with
immediate access to answers to frequently asked questions about
COVID-relief programs and information about their personal finances
during the pandemic. The Virtual Assistant has supported more than
3 million U.S. customer interactions since launching in
April 2020.
"We have always focused on innovating in ways that support our
customers' financial well-being," says Rizwan Khalfan, Chief Digital and Payments
Officer, TD. "This recognition pays tribute to the collaborative
effort of our teams who responded quickly to deliver new tools and
solutions to help our customers navigate the uncertainty many
people have faced during this challenging time."
Leveraging conversational AI technology from Kasisto, the
Virtual Assistant provides TD U.S. mobile customers with answers to
questions about their account activity and transactions, and
information about how to access financial assistance and payment
relief. The launch of the Virtual Assistant is part of TD's ongoing
effort to create new, personalized experiences by engaging its
innovation and fintech ecosystem, including its ongoing
collaboration with fintech Kasisto.
Global Finance award winners are evaluated by the editorial
board of Global Finance Magazine, with the input of reporters who
cover topics related to innovation. The awards are a trusted
standard among the international financial community.
"Innovation in banking was vital to supporting the needs of
customers as they turned more than ever before to digital platforms
for answers during the pandemic," said Joseph D. Giarraputo, publisher and editorial
director of Global Finance. "Our judges are proud to recognize the
support TD Bank has provided to its customers through digital
innovation."
Earlier this year, the Virtual Assistant was also recognized
with the Celent Model Bank award for "Supporting Customers in the
Pandemic."
About TD Bank Group
The Toronto-Dominion Bank and its
subsidiaries are collectively known as TD Bank Group ("TD" or the
"Bank"). TD is the fifth largest bank in North America by assets and serves over 26
million customers in three key businesses operating in a number of
locations in financial centres around the globe: Canadian Retail,
including TD Canada Trust, TD Auto Finance Canada, TD Wealth
(Canada), TD Direct Investing, and
TD Insurance; U.S. Retail, including TD Bank, America's Most
Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an
investment in The Charles Schwab Corporation; and Wholesale
Banking, including TD Securities. TD also ranks among the world's
leading online financial services firms, with more than 15 million
active online and mobile customers. TD had CDN$1.7 trillion in assets on April 30, 2021. The Toronto-Dominion Bank trades
under the symbol "TD" on the Toronto and New York Stock Exchanges.
About Global Finance
Global Finance, founded in 1987,
has a circulation of 50,000 and readers in 189 countries. Global
Finance's audience includes senior corporate and financial officers
responsible for making investment and strategic decisions at
multinational companies and financial institutions. Its website —
GFMag.com — offers analysis and articles that are the legacy of 34
years of experience in international financial markets. Global
Finance is headquartered in New
York, with offices around the world. Global Finance
regularly selects the top performers among banks and other
providers of financial services. These awards have become a trusted
standard of excellence for the global financial community.
SOURCE TD Bank Group