This holiday season, Verizon’s retail stores are equipped with
loads of new technology to deliver an enhanced customer experience
in-person, online, and in between.
Retail continues to evolve with customers wanting more
flexibility in how they shop. While traffic to retail stores is
expected to remain strong in 2022, the customer’s shopping journey
moves fluidly across channels. Nearly one in three shoppers have
researched a product online using a mobile device while in store,
and one in four have scanned a QR code to learn more about a
product.1
“Regardless of where your Verizon shopping journey begins or
ends, our technology is focused on empowering customers," said
Vivek Gurumurthy, CIO and Senior Vice President, Verizon Global
Technology Solutions, Consumer. “We are equipped to serve customers
by creating a seamless retail experience that is tailored to you
and can be continued as an Omni experience in any other channel of
choice.”
We’re readyWe hate waiting in line too. For
this holiday season, Verizon’s 1,400+ retail stores received a
technology refresh with nearly 15,000 new mobile POS tablets and
more than 4,000 new payment terminals, to take care of you and your
request easily while in store. This will increase speed of service
in Verizon’s retail locations, and you can always grab your new
tech from one of our Retail Lockers if you can’t get into a
store.
Get exactly what you want.View Together is a
shared, digital-first experience that brings customers and Verizon
agents together in a seamless and transparent interaction,
providing everything needed to effectively review your plan and ask
questions; online or in- store. View Together enhances customer
relationships in the assisted environment and leads customers to an
unassisted experience post interaction. It simplifies everything
for customers and makes information easy to review.
View Together can work in just about any scenario: new customer,
upgrade, adding a line, bringing your own device, changing your
plan, and more.
Smarter data to serve you.Using a proprietary
AI model, Verizon data scientists are better able to predict
customer service needs across channels -such as the volume of calls
into customer care, scheduled installations, and store visits. This
allows smarter staffing to allow Verizon customer service
representatives to better serve customers - when they need it
most!
Get your employees the devices they need - on your
terms.Verizon’s newest Retail Lockers are now available
for business customers, granting them the ability to use lockers
for placing and picking up devices. This offers businesses the
flexibility to order online and pick up same day- on their schedule
- even after-hours.
Consumers can take advantage of one of our Retail Lockers to
pick up their online order in one of our stores, arrange for
in-home delivery or browse our portfolio of services in one of our
more than 6,000 retail stores.Trade ins - made
easier.Say goodbye to trade in kits and remembering where
you left your return label. Verizon’s “Return Anywhere” gives
customers more options for device returns, including advanced
return and trade-in capabilities for wireless handsets. This
program enables two new return options: UPS Store drop off with QR
code and Retail Return to Store.
Set Up & GoSetting up your device can be a
chore, but it doesn’t have to be. Set Up & Go is a white glove
service that provides Verizon customers with a personalized phone
setup experience that furthers the omnichannel journey within the
retail ecosystem.
Customers have the choice to self-serve or choose the one time
optional $29.99 setup and go experience, where our retail store
associates will support new device setup experiences that include
accessory installation, contact transfers, My Verizon app &
premium content transfers.
Have peace of mind knowing that your new device was set up and
personalized from our trusted retail specialists.
My Verizon App. Download the My Verizon app to
see Verizon’s latest offers, check in when you've arrived at one of
our stores or schedule an appointment for a time that's convenient
for you.
A gift for you. A gift to give. On us.At
Verizon, you get the best gifts for you and your family, all on the
network America relies on. But that’s just the beginning. Verizon
is giving you even more this holiday season, like the brand new 5G
phone you’ve been wanting (with an eligible trade-in and select 5G
Unlimited plans), plus, another great gift like a tablet,
smartwatch, and earbuds, all on us.2 Check back every day for
more awesome gifts all season long - or sign up to receive deal
alerts delivered to your inbox. These unbelievable Black Friday
deals are limited time offers and available while supplies last, so
hurry in or visit us online.
A Call for Kindness. Verizon is dialing up
kindness through its #ACallForKindness campaign, which inspires
people to quickly and easily choose kindness, no matter who they
are or where they live. This holiday season, we’re reminded to be
kind to frontline workers who work to deliver excellent customer
experiences every time. Visit verizon.com/kindness to take the
kindness pledge and learn how you can choose kindness today.
1
https://www.salesforce.com/resources/research-reports/connected-shoppers-report/2
5G phone: Up to $999.99 device payment purchase or
full retail purchase w/new or upgrade smartphone line on One
Unlimited for iPhone (all lines on account req’d on plan), 5G Do
More, 5G Play More or 5G Get More plans req’d. Less up to $1000
trade-in/promo credit applied over 36 mos.; O% APR. Trade-in
conditions apply. Watch/Tablet: Up to $249.99
device payment purchase w/new line on eligible plan req’d. Less up
to $249.99 promo credit applied over 36 mos; 0% APR. Accessory
discount w/phone, watch, or tablet purchase req’d. All promo
credits for phone/watch/tablet offers end if eligibility req’s are
no longer met.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on
June 30, 2000 and is one of the world’s leading providers of
technology and communications services. Headquartered in New York
City and with a presence around the world, Verizon generated
revenues of $133.6 billion in 2021. The company offers data, video
and voice services and solutions on its award-winning networks and
platforms, delivering on customers’ demand for mobility, reliable
network connectivity, security and control.
VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media
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Media contact: Ilya
Hemlin908.227.0536ilya.hemlin@verizon.com
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