Broadband provider shares safety tips and
guidance as it prepares its network and response teams to address
potential service issues resulting from storms
ENGLEWOOD, Colo., May 30, 2024
/PRNewswire/ -- WOW! Internet, TV & Phone (NYSE: WOW), a
leading broadband services provider, today announced the company is
preparing for the 2024 hurricane season and ensuring its response
teams are prepared to quickly and safely address service
interruptions that may result from severe weather. With expected
above-normal hurricane activity this season, WOW! is proactively
testing resilience, fortifying its network, and updating crisis and
business continuity plans across its southern markets.
According to the latest forecast from the National Oceanic and
Atmospheric Administration (NOAA), the 2024 Atlantic hurricane
season, which runs from June through November, will have an
above-normal season and the Atlantic region is predicted to
experience between 17 to 25 named storms. Of those, eight to 13 are
forecasted to become hurricanes, and four to seven could be major
hurricanes. In response to imminent storms, WOW! will mobilize
mission critical teams and resources to respond safely and rapidly
to any reported outages.
"Internet is a critical resource during extreme weather events,
providing access to vital services, updates, and connectivity with
friends, family and community resources. WOW! is doing everything
possible to minimize potential disruptions from storms and is fully
prepared to swiftly address any resulting service issues," said
Ed Sesi, vice president of
operations and sales for WOW! "With an anticipated above-normal
hurricane season, WOW! continues to strongly urge residents in its
southern footprint to follow the tips provided below in the event
of a storm."
WOW! Hurricane and Tropical Storm Tips:
- Preload the wowway.com website on mobile devices prior to a
storm and have the WOW! customer service phone number
1-855-4-WOW-WAY written down in the event you need to report an
outage.
- Program emergency contact numbers and e-mail addresses into
your phone including the police and fire departments, nearest
hospital and friends or family members.
- Keep mobile devices fully charged and dry while electrical
power is still functional. Have a backup power supply if possible,
like a car charger or a portable battery, and a safe, dry place to
keep devices. Plastic zipper bags can be utilized for additional
protection from water damage.
- If you are likely to lose electrical power, WOW! recommends
unplugging equipment or using surge protectors to protect devices
from damage when power is restored.
- If you have electrical power but WOW! service is not
functional, WOW! recommends restarting or resetting devices,
including wireless gateways, modems, routers and cable boxes.
- The most effective way for customers to receive real-time
updates on their WOW! services in areas impacted by a hurricane or
tropical storm is to visit wowway.com or to call
1-855-4-WOW-WAY.
About WOW! Internet, TV & Phone
WOW! is one of the nation's leading broadband providers, with an
efficient and high-performing network that passes nearly 2 million
residential, business and wholesale consumers. WOW! provides
services in 16 markets, primarily in the Midwest and Southeast,
including Michigan, Alabama, Tennessee, South
Carolina, Georgia and
Florida, including the new
all-fiber networks in Central
Florida and Greenville County,
South Carolina. With an expansive portfolio of advanced
services, including high-speed Internet services, cable TV, home
phone, mobile phone, business data, voice, and cloud services, the
company is dedicated to providing outstanding service at affordable
prices. WOW! also serves as a leader in exceptional human resources
practices, having been recognized 10 times by the National
Association for Business Resources as a Best & Brightest
Company to Work For in the Nation, winning the award for the last
six consecutive years and making the 2022 Top 101 National Winners
list. Visit wowway.com for more information.
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SOURCE WideOpenWest, Inc.
