XPO Logistics Honored by Ford for Customer Service Quality at World Excellence Awards
21 October 2021 - 10:00PM
XPO Logistics, Inc. (NYSE: XPO), a leading provider of freight
transportation services, has been recognized by Ford Motor Company
as a top supplier in the category of “Treat Customers Like Family,”
based on 2020 performance. XPO is Ford’s primary manager of
time-critical shipments to manufacturing plants in North America.
At the onset of the pandemic, XPO designed a special Ford
expedite program in four days to manage the automaker’s high-volume
shipments of personal protective equipment to hospitals and
communities. XPO also coordinated multiple carrier services and
developed a visual mapping tool that ensured the safe delivery of
Ford-produced PPE to thousands of destinations.
Drew Wilkerson, president, transportation – North America, XPO
Logistics, said, “We thank Ford for this honor, particularly as
2020 put the agility of our team and technology to the test. We’re
proud of our ability to deliver critical continuity of service, and
we’ll continue to provide Ford with responsive supply chain
support, as we have for more than 20 years.”
This is the third consecutive year that Ford has recognized XPO
as a top-performing supply chain partner. In 2019, XPO received a
Silver World Excellence Award from Ford for implementing
innovations in managed transportation, and in 2020 XPO received a
Gold World Excellence Award for the quality of its managed expedite
service.
Hau Thai-Tang, chief product platform and operations officer,
Ford Motor Company, said, “Ford’s World Excellence Awards recognize
our top-performing suppliers for helping bring the Ford+ plan to
life. Suppliers like XPO are key to Ford’s continued success as we
leverage foundational strengths to build new capabilities and
enrich customer experiences.”
The Ford World Excellence Awards honor companies that exceed
expectations and achieve the highest levels of excellence in
quality, cost, performance and delivery.
About XPO Logistics XPO Logistics,
Inc. (NYSE: XPO) is a leading provider of freight transportation
services, primarily truck brokerage and less-than-truckload (LTL).
XPO uses its proprietary technology, including the cutting-edge XPO
Connect™ automated freight marketplace, to move goods efficiently
through supply chains. The company’s global network serves 50,000
shippers with 744 locations and approximately 40,000
employees, and is headquartered in Greenwich, Conn., USA. Visit
xpo.com for more information, and connect with XPO on Facebook,
Twitter, LinkedIn, Instagram and YouTube.
Media Contact XPO Logistics, Inc.Joe
Checkler+1-203-423-2098joe.checkler@xpo.com
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