ScottishPower Pays GBP18m After Ofgem Investigation
26 April 2016 - 5:20PM
Dow Jones News
LONDON--Energy regulator Ofgem said Tuesday ScottishPower has
agreed to pay 18 million pounds ($26.09 million) for customer
service failings, of which up to GBP15 million will be paid to
affected customers, and the rest to charity.
Ofgem said it found that ScottishPower failed to treat its
customers fairly. It had insufficient contingency plans and it
didn't do enough to protect its customers from issues that arose
from the implementation of the new IT system, the regulator
said.
"This resulted in a significant increase in the number of
complaints the supplier received. ScottishPower also handled some
of these complaints poorly with a significant number taking too
long to resolve," Ofgem said.
However Ofgem said since it opened the investigation,
ScottishPower has improved its customer service.
-Write to Ian Walker at ian.walker@wsj.com; @IanWalk40289749
(END) Dow Jones Newswires
April 26, 2016 03:05 ET (07:05 GMT)
Copyright (c) 2016 Dow Jones & Company, Inc.
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