13 September 2019
Capita signs new contract with
London Borough of Bexley
Capita today announces it has been awarded a new contract that
will continue its relationship with the London Borough of Bexley by renewing the
delivery of its revenues and benefits services. The contract was
won following a competitive tender process and is worth £32m over
seven years and nine months.
Under the new contract, Capita will maximise the use of digital
technologies to deliver citizen- centred services in a manner that
makes accessing them easy and efficient.
Capita has partnered with Bexley since 1996 and during that time
has helped the council achieve its fastest ever processing time for
new housing benefit claims, outperforming national averages. We
have invested more than £6m in their technology during this
time.
The time it takes to deal with new housing benefits claims
in Bexley achieved a record processing time of 12 days in the first
six months of the 2017/18 financial year, representing a 30 per
cent improvement on the previous year and well below the
national average of 22 days. The results placed Bexley as
one of the country’s fastest councils to process housing
benefits.
Andy Start, Chief Executive
Officer of Government Services at Capita, said: “Capita’s
partnership with the London
Borough of Bexley is one of our most enduring. We are
delighted to have been selected as their partner to continue to
provide these critical services and deliver better outcomes for the
authority and its residents. We are focused on creating
technology-led solutions for our local authority clients, to help
them run efficient back-office services.”
Notes to editors:
The total IFRS15 transaction price (order book) for the seven
year and nine-month contract is £32m.
Media enquiries
Capita press office
Tel: 0207 654 2399
Email: media@capita.co.uk
Capita is a consulting, digital services and software
business, operating across five key markets: Software; IT &
Networks; People Solutions; Customer Management; and Government
Services. Working across the UK, Europe, India
and South Africa, we use our
expertise and technologies to partner with our clients to transform
services and add value for all their stakeholders. Capita is quoted
on the London Stock Exchange (CPI.L). Further information on Capita
can be found at: http://www.capita.com
ENDS