ForeSee Names AARP Winner of Its 2018 Customer Experience Excellence Award
14 June 2018 - 2:31AM
Business Wire
ForeSee (www.foresee.com) today announced AARP as the recipient
of its 2018 Excellence in Customer Experience Award. The
recognition was given at ForeSee’s annual CX Forum in Washington,
DC, where customer experience experts and champions from public
sector organizations and federal agencies gathered to learn and
share best practices for harnessing multichannel Voice of Customer
(VOC) analytics.
With 38 million members, AARP is the largest nonprofit,
nonpartisan organization dedicated to empowering Americans 50 and
older to choose how they live as they age. The Excellence in
Customer Experience Award acknowledges the association’s commitment
to measuring, analyzing, and improving member experiences through
continuous customer feedback.
“We lean on insights from our membership to make each touchpoint
better — from digital to call center — in order to increase the
value of belonging to our community,” said Nataki Edwards, senior
vice president of digital marketing, AARP. “Customer experience is
an essential metric and compass that AARP depends on to be as
responsive as possible to our members and, hopefully, all of the
fifty-plus.”
“We are pleased to recognize AARP's exceptional commitment to
customer experience. Their benchmark-leading scores demonstrate why
their personalized approach to service has always been a hallmark,”
said Dave Lewan, Vice President, ForeSee. “ForeSee’s scientifically
proven solution gives organizations like AARP the benchmarks and
insights it needs to deepen and successfully expand relationships
across channels.”
For more than 10 years, ForeSee has recognized government
agencies, non-profits, and other public sector organizations for
excellence in customer experience and satisfaction. Previous awards
have gone to the Social Security Administration, Department of
Veterans Affairs, and Department of Defense. To learn more about
how the customer experience impacts public sector organizations,
please visit www.foresee.com/public-sector.
About ForeSee
Founded in 2001, ForeSee is the pioneer of voice of customer
(VOC) solutions that measure and improve the customer experience.
ForeSee CX Suite is powered by the only proven causal model that
accurately connects CX improvements to business outcomes,
empowering business leaders by providing strategic and tactical CX
decisioning. Thousands of leading organizations in retail,
financial services, energy and utilities, and the public sector
rely on ForeSee to give certainty to their CX initiatives. Visit
www.foresee.com to learn more or schedule a demo.
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ForeSeeCaroline Hackercaroline.hacker@foresee.com