Atos delivers Next-Generation Employee Experience for EY
22 July 2021 - 10:00PM
Atos delivers Next-Generation Employee Experience for EY
Paris (France) July 22, 2021 -
Atos today announces that it will provide a Next-Generation
Global Employee Experience to EY, one of the largest
global professional services organizations. The 7+ year contract
will see Atos personalize and improve the IT experience for more
than 300,000 EY people through its Proactive
Experience Center, a team of dedicated experts,
supported by advanced tooling and processes, driving towards the
highest levels of proactive, pre-emptive and automated employee
experience seen in the sector to date. This new contract reinforces
Atos' position as a leading enabler in the new frontier of work and
employee experience.
The evolution to a ‘Next-Generation’ employee
experience is a growth area in the marketplace, driven by new
frictionless work styles and the new generation of digitally-savvy
employees that expect the same level of digital flexibility at work
wherever they are.
Proactive Experience
CenterAtos’ Proactive Experience Center
is designed to intelligently support all employee needs by offering
an integrated omni-channel experience with personalised and
contextualised support. Employees will be able to easily access
self-help and virtual assistance through automated and
self-learning AI chatbots. Critically, support will be tailored to
employees’ individual needs and preferences, using sentiment
analysis to ensure the best possible experience is received. As a
result of this employees will experience less disruption to their
Digital services, with most of the requests being fulfilled
automatically and immediately.
A dedicated team of data scientists, sentiment
and journey analysts, as well as experts in multiple areas such as
AI, knowledge, organizational change management, digital adoption,
and employee engagement, will work together in real-time to react
to sentiment feedback and enhance the employee experience. Atos’
data analysts will monitor and understand trends over time to
consistently improve the overall service experience, and to
identify, address and ultimately reduce call volume.
“Each day, 300,000 EY people are supporting
businesses and governments to help solve their toughest challenges
as part of the EY purpose to build a better working world. We are
focused on providing EY people with innovative tools, like these
from Atos to help them in providing exceptional services to
clients,” said Steve Krouskos, EY Global Managing Partner –
Business Enablement. “We are looking forward to deploying
this agile and responsive solution, using transformational
initiatives and new-generation technologies, so we can drive
improved client and people experiences.”
“We are excited about supporting EY to make the
change to a highly personalized, proactive and automated ‘care’
model, which puts EY people at the center, demonstrating once again
our leadership position in the new frontier of work and engaged
employee experience.” said Elie Girard, CEO at
Atos.
Leveraging its recognized expertise in
Digital Workplace Services1, and as part of its
Engaged Employee Experience2 initiative, Atos will
provide a Next-Generation global Service for EY people across more
than 150 countries. This will offer an anywhere, anytime care
experience from any device, to provide a more efficient service to
employees while enabling increased productivity.
###
Further information about Engaged Employee
ExperienceTo find out more about Engaged Employee
Experience, listen to Elie Girard in Atos’ Engaged
Employee Experience event here.
To find out more about Atos’ vision for the
future of work, read the ‘Digital Vision for Engaged
Employee Experience (EX)’
About Atos
Atos is a global leader in digital
transformation with 105,000 employees and annual revenue of over €
11 billion. European number one in cybersecurity, cloud and
high-performance computing, the Group provides tailored end-to-end
solutions for all industries in 71 countries. A pioneer in
decarbonization services and products, Atos is committed to a
secure and decarbonized digital for its clients. Atos operates
under the brands Atos and Atos|Syntel. Atos is a SE (Societas
Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future
of the information space. Its expertise and services support the
development of knowledge, education and research in a multicultural
approach and contribute to the development of scientific and
technological excellence. Across the world, the Group enables its
customers and employees, and members of societies at large to live,
work and develop sustainably, in a safe and secure information
space. www.atos.net
Press contact:Laura Fau |
laura.fau@atos.net | +33 6 73 64 04 18 | @laurajanefau
1 Atos is recognized as a leader in Digital
Workplace Services by leading analysts : Everest Group, Gartner,
IDC, ISG and NelsonHall.
2 Engaged Employee Experience
encompasses the latest tools and technologies, consulting
capabilities, and new and existing partnerships with leading
experts in the field, all underpinned by clear decarbonization
objectives. It is the most comprehensive intersectional set of
services on the market today and the only one which combines both
traditional Digital Workplace solutions with Employee Experience
services.
- PR - Atos delivers Next-Generation Employee Experience for
EY
Atos (EU:ATO)
Historical Stock Chart
From Apr 2024 to May 2024
Atos (EU:ATO)
Historical Stock Chart
From May 2023 to May 2024