A.
|
Selected
Financial Data
|
The
tables below as of and for the five years ended December 31, 2019 set forth selected consolidated financial data, which is derived
from our audited consolidated financial statements. The audited consolidated financial statements as of December 31, 2019 and
2018 and for the years ended December 31, 2019, 2018 and 2017 appear in this annual report.
Consolidated
Statement of Income Data:
(Amounts in millions, except share and per share data)
|
|
Year Ended December 31,
|
|
|
|
2015
|
|
|
2016
|
|
|
2017
|
|
|
2018
|
|
|
2019
|
|
|
2019
|
|
|
|
(NIS)
|
|
|
(U.S. $)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Revenues
|
|
|
9,985
|
|
|
|
10,084
|
|
|
|
9,789
|
|
|
|
9,321
|
|
|
|
8,929
|
|
|
|
2,584
|
|
Depreciation, amortization and impairment
|
|
|
2,131
|
|
|
|
2,161
|
|
|
|
2,117
|
|
|
|
2,387
|
|
|
|
2,064
|
|
|
|
597
|
|
Salaries
|
|
|
1,958
|
|
|
|
2,015
|
|
|
|
2,007
|
|
|
|
1,995
|
|
|
|
1,937
|
|
|
|
560
|
|
General and operating expenses
|
|
|
3,876
|
|
|
|
4,021
|
|
|
|
3,906
|
|
|
|
3,394
|
|
|
|
3,276
|
|
|
|
948
|
|
Loss from impairment of assets
|
|
|
-
|
|
|
|
-
|
|
|
|
129
|
|
|
|
2,294
|
|
|
|
1,274
|
|
|
|
369
|
|
Other operating expenses(income)
|
|
|
3
|
|
|
|
21
|
|
|
|
149
|
|
|
|
635
|
|
|
|
(188
|
)
|
|
|
(54
|
)
|
Operating profit (loss)
|
|
|
2,017
|
|
|
|
1,866
|
|
|
|
1,610
|
|
|
|
(1,384
|
)
|
|
|
566
|
|
|
|
164
|
|
Finance expense
|
|
|
689
|
|
|
|
1,054
|
|
|
|
586
|
|
|
|
620
|
|
|
|
738
|
|
|
|
213
|
|
Finance income
|
|
|
(154
|
)
|
|
|
(123
|
)
|
|
|
(69
|
)
|
|
|
(89
|
)
|
|
|
(266
|
)
|
|
|
(77
|
)
|
Profit after financing expenses (income), net
|
|
|
1,482
|
|
|
|
935
|
|
|
|
1,093
|
|
|
|
(1,915
|
)
|
|
|
94
|
|
|
|
28
|
|
Share of losses (profit) in equity-accounted investee
|
|
|
(12
|
)
|
|
|
5
|
|
|
|
5
|
|
|
|
3
|
|
|
|
2
|
|
|
|
1
|
|
Profit (loss) before income tax
|
|
|
1,494
|
|
|
|
930
|
|
|
|
1,088
|
|
|
|
(1,918
|
)
|
|
|
92
|
|
|
|
27
|
|
Income tax expense (benefit)
|
|
|
358
|
|
|
|
442
|
|
|
|
347
|
|
|
|
(59
|
)
|
|
|
1,473
|
|
|
|
426
|
|
Net profit (loss) for the year
|
|
|
1,136
|
|
|
|
488
|
|
|
|
741
|
|
|
|
(1,859
|
)
|
|
|
(1,381
|
)
|
|
|
(399
|
)
|
Profit (loss) attributable to:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Owners of the company
|
|
|
210
|
|
|
|
(236
|
)
|
|
|
78
|
|
|
|
(1,029
|
)
|
|
|
(853
|
)
|
|
|
(247
|
)
|
Non-controlling interests
|
|
|
926
|
|
|
|
724
|
|
|
|
663
|
|
|
|
(830
|
)
|
|
|
(528
|
)
|
|
|
(152
|
)
|
Net profit (loss) for the year
|
|
|
1,136
|
|
|
|
488
|
|
|
|
741
|
|
|
|
(1,859
|
)
|
|
|
(1,381
|
)
|
|
|
(399
|
)
|
Basic earnings (loss) per share
|
|
|
7.04
|
|
|
|
(7.92
|
)
|
|
|
2.62
|
|
|
|
(35.46
|
)
|
|
|
(19.76
|
)
|
|
|
(5.72
|
)
|
Diluted earnings (loss) per share
|
|
|
6.97
|
|
|
|
(7.92
|
)
|
|
|
2.62
|
|
|
|
(35.46
|
)
|
|
|
(19.76
|
)
|
|
|
(5.72
|
)
|
Statements
of Financial Position data:
(Amounts in millions)
|
|
Year Ended December 31,
|
|
|
|
2015
|
|
|
2016
|
|
|
2017
|
|
|
2018
|
|
|
2019
|
|
|
2019
|
|
|
|
(NIS)
|
|
|
(U.S. $)
|
|
Cash and cash equivalents
|
|
|
581
|
|
|
|
762
|
|
|
|
2,386
|
|
|
|
1,104
|
|
|
|
814
|
|
|
|
236
|
|
Restricted cash
|
|
|
155
|
|
|
|
-
|
|
|
|
-
|
|
|
|
-
|
|
|
|
39
|
|
|
|
11
|
|
Total assets
|
|
|
22,122
|
|
|
|
20,145
|
|
|
|
20,639
|
|
|
|
19,375
|
|
|
|
15,587
|
|
|
|
4,510
|
|
Total current liabilities
|
|
|
5,199
|
|
|
|
4,256
|
|
|
|
4,111
|
|
|
|
6,908
|
|
|
|
3,627
|
|
|
|
1,049
|
|
Non-current liabilities
|
|
|
13,532
|
|
|
|
12,588
|
|
|
|
13,442
|
|
|
|
11,703
|
|
|
|
12,162
|
|
|
|
3,519
|
|
B.
|
Capitalization
and Indebtedness
|
Not
applicable.
C.
|
Reasons
for the Offer and Use of Proceeds
|
Not
applicable.
The
following is a summary description of some of the material risks and uncertainties that may affect our business, including our
future financial and operational results. In addition to the other information in this Annual Report, the following statements
should be carefully considered in evaluating our company.
Risks
Directly Related to B Communications
We
have a substantial amount of existing debt, restricting our financing flexibility. In the recent past, we faced a possibility
of default, which we cured through a change of control transaction which we believe provided us with sufficient liquidity to service
our interest payments on our outstanding debt until maturity (November 2024).
In
March 2019, we announced that the aggregate material decline in the assets and the accounting equity of our company was expected
to be in a cumulative range of NIS 700-800 million (as a result of all the write downs to date). Our Board of Directors decided
at its meeting held on the evening of March 19, 2019, that as a result of the foregoing we should enter into a dialogue with the
holders of our debentures in order to examine financial possibilities for strengthening our shareholders' equity or to obtain
adjustments to the current Deeds of Trust governing the debentures. The Board further determined to withhold payments to its financial
creditors until such agreements are finalized. This included payments we owed to creditors pursuant to our issued Series B and
Series C Debentures. Throughout 2019, we were faced a high probability of default and considered various M&A and financing
candidates.
On December 2, 2019, we closed the transaction
with Searchlight II, BZQ LP (“Searchlight”) and a company controlled by the Fuhrer family, T.N.R. Investments Ltd.
(“Fuhrer”), whereby control of our company and Bezeq was transferred from Internet Gold – Golden Lined Ltd.
(“Internet Gold”) to Searchlight and Fuhrer. The purchase of control was executed pursuant to the control permit granted
by the Ministry of Communications (the “MoC”) to Searchlight and Fuhrer and our company on November 11, 2019 (the
“Control Permit”). The transaction injected NIS 640 million into the Company, which helped to stabilize and significantly
improve our position. As a result of the transaction, we fully repaid the balance of our debt obligations for our issued Series
B Debentures, and we made a partial repayment in cash in the amount of NIS 614 million in respect of our obligations for our issued
Series C Debentures.
The
transaction also included an equity offering in Israel and a rights offering in the United States pursuant to Rule 801 of the
Securities Act of NIS 70 million (including participation by Internet Gold), and also included the issuance of two new Series
of Debentures: Series E Debentures (par value NIS 100 million) and Series D Debentures (par value NIS 58 million).
We
historically serviced our substantial debt with dividend payments received from Bezeq. Bezeq’s determination to suspend
the payment of dividends could affect our ability to repay our debt when it comes due.
As
of April 23, 2020, we had approximately NIS 2.036 billion (US$ 589 million) of debt, which we historically serviced with the proceeds
of semi-annual dividend payments from Bezeq equal to 100% of its half-yearly profits. Bezeq paid total cash dividends of NIS 0.6
billion NIS 1.3 billion, and NIS 1.4 billion in the years ended December 31, 2018, 2017 and 2016, of
which we received NIS 181 million, NIS 338 million and NIS 380 million. On March 6, 2018, Bezeq’s Board of Directors updated
its dividend distribution policy to distribute a dividend of 70% of its half-yearly profit (after tax). On March 28, 2019, Bezeq
reported a NIS 1.06 billion loss for 2018 after write-offs during the year and announced that due to the losses, dividend payments
would be halted for the next two years. Accordingly, we cannot expect to receive any dividends prior to 2022. However, we believe
that we currently have sufficient liquidity to service the interest payments on our outstanding debt until maturity (November
2024).
We
have control over Bezeq as a result of our ability to nominate a majority of its board of directors
We
have control over Bezeq based on two facts: (i) we hold significantly more voting rights than any other shareholder and the remaining
holdings in Bezeq are widely dispersed; (ii) Israeli law and regulations require prior ministerial approval for any person to
acquire holdings in Bezeq exceeding 5%, or to take actions together with other shareholders to cause the appointment of a director
in Bezeq, or to influence Bezeq’s day-to-day operational decision-making policies. By these restrictions, the regulatory
regime ensures that no individual or entity will interfere with the control of Bezeq by the holder of the Control Permit and that
the Company is able to nominate the majority of the board of directors of Bezeq.
When
our controlling shareholders, Searchlight and Fuhrer, purchased the control in Bezeq, they nominated two new representatives out
of eight on Bezeq’s Board of Directors. In the upcoming Annual General Meeting of Bezeq’s shareholders scheduled for
May 14, 2020 (the “Upcoming AGM”) the nomination by our controlling shareholders of a third director is on the agenda.
Bezeq
is an Israeli issuer (TASE: BEZQ) and is prohibited under Israeli and securities law from passing confidential information about
its business operations to us, or to any other third-party. Only limited non-public financial information is periodically reported
by Bezeq to our company, in order for us to meet our reporting requirements as issuers. Therefore, we are generally not privy
to non-public information concerning Bezeq.
We,
Searchlight and Fuhrer are subject to the Control Permit for holding Bezeq shares. Failure to comply with this permit or other
regulatory provisions relating to the control permit may result in the revocation of the Control Permit and our rights with respect
to our Bezeq interest would be adversely impacted, which would materially and adversely affect our business and financial position.
The
new Control Permit required the adoption of amendments to the Articles of Association (“AoAs”) of Bezeq and its subsidiaries
prior to January 12, 2020 Bezeq in order to remain compliant with the requirements of our new control permit. Bezeq and its subsidiaries’
AoAs were not amended on time as required and therefore we are in breach of the Control Permit, which the MoC is aware of. The
amendment of Bezeq’s AoA is on the agenda of the Upcoming AGM. The Company agreed with Bezeq’s board of directors
that the amendments of the AoAs of Bezeq’s subsidiaries will be addressed immediately after the Upcoming AGM.
Pursuant
to the Communications Order, we were required to obtain the prior written consent of the Prime Minister (who delegated his authority)
and the Minister of Communications (“the Ministers”), in order to obtain a permit to acquire Bezeq. Under the Communications
Order, no person may hold, directly or indirectly, “significant influence” over Bezeq or 5% or more of any particular
class of Means of Control in Bezeq, nor may any person, together with any other person, appoint, elect or dismiss the general
manager of Bezeq or cause the election, appointment or dismissal of any director of Bezeq, without the prior written consent of
the Ministers. Subject to certain exceptions, prior written approval of the Ministers is also required to increase the holdings
or other rights in excess of those determined in the initial approval, including by means of an agreement (including a voting
agreement). No person may transfer control, “significant influence” or Means of Control in Bezeq to another, if, as
a result of the transfer, the holdings of the transferee would require approval pursuant to the Israeli Communications Law or
Communications Order and the transferor is aware that the transferee is not in possession of the requisite approval. For the foregoing
purposes, “significant influence” means the ability to significantly influence the activity of a corporation, whether
alone or together with or through others, directly or indirectly, other than as a result of holding Means of Control in that corporation
or in another corporation, and including the ability derived from the corporation’s articles of association, a written,
oral or other kind of agreement, or from any other source. In this context, the right to appoint an officer or holding 25% of
our Means of Control is presumed to confer significant influence. “Means of Control” means the right to vote at a
general meeting of Bezeq, appoint a director or general manager of Bezeq, or to participate in the profits of Bezeq or a share
of the remaining assets of Bezeq after payment of its debts upon liquidation.
The
Control Permit includes several other conditions, including the requirement that SP2, our subsidiary which holds our interest
in Bezeq, be controlled exclusively by the other parties to the Control Permit and that the parties to the Control Permit hold
not less than 25% of any type of Means of Control of Bezeq and SP2.
In
addition, the Control Permit requires an “Israeli Party,” as defined in the Communications Order. Fuhrer is that party
according to the Control Permit. The Control Permit also includes certain notice requirements regarding changes in the composition
of the board of directors. If we, Searchlight, Fuhrer or any other party subject to the Control Permit fails to comply with the
terms of the Control Permit or with other regulatory provisions relating to the control of Bezeq, such permit could be revoked
and our rights with respect to our Bezeq interest would be adversely impacted, which would have a material adverse effect on our
business and financial position.
Any
event in which a receiver is appointed with respect to our holdings in SP2 or SP2’s holdings in Bezeq, will constitute grounds
for the cancellation of the Control Permit. In addition, in the event that the Ministers determine that a material change in the
details included in the application for the Control Permit has occurred or the members to the Control Permit failed to provide
requisite notifications in accordance with the Control Permit, and there is a real concern that the essential service provided
by Bezeq will be harmed, the Ministers may cancel the Control Permit or set conditions for its continuation pursuant to the provisions
of the Israeli Communications Law.
In
the event that the Control Permit is cancelled and an application to reissue another control permit is denied, our holdings in
Bezeq will become unapproved holdings pursuant to the Communications Order and we will not be able to exercise any right derived
from our shares in Bezeq and we will be obligated to sell them or they will be sold by Bezeq or be liquidated.
If
we do not maintain the control of Bezeq (as defined pursuant the Investment Company Act of 1940), we may be deemed to be an “investment
company” under the Investment Company Act, which could materially and adversely affect our business.
Section 3(a)(1)(A)
of the Investment Company Act of 1940, or the Investment Company Act, defines an investment company as any issuer that is, holds
itself out as being, or proposes to be, primarily engaged in the business of investing, reinvesting or trading in securities and
Section 3(a)(1)(C) of the Investment Company Act defines an investment company as any issuer that is engaged or proposes
to engage in the business of investing, reinvesting, owning, holding or trading in securities and owns or proposes to acquire
“investment securities” (within the meaning of the Investment Company Act) having a value exceeding 40% of the value
of the issuer’s total assets (exclusive of U.S. government securities and cash items) on an unconsolidated basis. However,
an issuer will be deemed not to be an investment company if no more than 45% of the value of such issuer’s total assets
(exclusive of government securities and cash items) consists of, and no more than 45% of such issuer’s net income after
taxes (for the last four fiscal quarters combined) is derived from, securities other than securities issued by companies which
are controlled primarily by such issuer. Primary control is presumed if the issuer owns over 25% of the controlled company’s
voting securities and the issuer has control greater than that of any other person. Accordingly, so long as we maintain control
of Bezeq, we will not be deemed an investment company.
If
we were to no longer maintain the control of Bezeq under the Investment Company Act definition, we could be required either (i) to
change substantially the manner in which we conduct our operations to avoid being subject to the Investment Company Act or (ii) to
register as an investment company. An investment company that is organized under the laws of a foreign country may not register
as an investment company, or publicly offer its securities through interstate commerce in the United States, unless Bezeq applies
to the U.S. Securities and Exchange Commission, or the SEC for an order permitting Bezeq to register under the Investment Company
Act, and to make a public offering in the United States. The SEC may issue an order granting the application if it finds that,
by reason of special circumstances or arrangements, it is both legally and practically feasible effectively to enforce the provisions
of the Investment Company Act against the issuer, and further finds that granting the application is otherwise consistent with
the public interest and the protection of investors.
If
we were required to register as an investment company under the Investment Company Act, we would become subject to substantial
regulation with respect to our capital structure (including our ability to use leverage), management, operations, transactions
with certain affiliates, reporting, record keeping, voting, proxy and disclosure requirements, and meeting these requirements
would be costly, if at all possible.
We
are controlled by a single shareholder who can significantly influence matters requiring shareholders’ approval.
As
of April 23, 2020, Searchlight held, approximately 60.2% of our outstanding share capital. Accordingly, subject to legal limitations,
as long as Searchlight holds a significant interest in our company, it may have the ability to influence our business and affairs,
including any determinations with respect to potential mergers or other business combinations involving us, our acquisition or
disposition of assets, our incurrence of indebtedness, our issuance of any additional Ordinary Shares or other equity securities,
our repurchase or redemption of Ordinary Shares and our payment of dividends. Similarly, as long as Searchlight has a significant
interest in our company, it will have the power to significantly influence the outcome of matters submitted to a vote of our shareholders,
including the power to elect all of the members of our board of directors (except external directors, within the meaning of Israeli
law), or prevent an acquisition or any other change in control of us. Because the interests of our major shareholders may differ
from the interests of our other shareholders, actions taken by it with respect to us may not be favorable to our other shareholders.
In addition, Fuhrer holds 11.4% of our outstanding share capital and Searchlight and Fuhrer have entered into a voting agreement
for certain matters (e.g., election of directors).
Due
to the material weakness pertaining to the design of Bezeq’s internal control over financial reporting, such material weakness
was considered a material weakness in our reports. We may fail to maintain effective internal control over financial reporting
in accordance with Section 404 of the Sarbanes-Oxley Act of 2002, which could have an adverse effect on our financial results
and the market price of our ordinary shares.
The
Sarbanes-Oxley Act of 2002 imposes certain duties on us and our executives and directors. Our efforts to comply with the requirements
of Section 404(a) of the Sarbanes-Oxley Act of 2002 governing internal control and procedures for financial reporting have resulted
in increased general and administrative expense and a diversion of management time and attention, and we expect these efforts
to require the continued commitment of significant resources.
As
a consequence of the investigations of Bezeq and several of its directors and senior officers by both the Israel Security Authority,
or the ISA, and Israel’s Police, we attempted to assess these investigations through the scope of our own internal control
over financial reporting. However, due to provisions of Israeli law concerning obstructing investigation proceedings both Bezeq
and we are prevented from examining all matters known to us that were raised in the investigations and accordingly we are unable
to fully assess the effects of the investigations on our financial statements and internal controls over financial reporting.
Subject to these limitations, in last year’s annual report, we reported that in connection with our assessment of our internal
controls over financial reporting that we completed the work necessary to identify a material weakness pertaining to the design
of Bezeq’s internal control over financial reporting relating to certain matters, principally the subjects of the investigations.
Our
management then assessed the effectiveness of our own internal control over financial reporting within the framework of the “Internal
Control – Integrated Framework” (2013) issued by the Committee of Sponsoring Organizations, or the COSO. Due to the
material weakness pertaining to the design of Bezeq’s internal control over financial reporting, such material weakness
was also considered a material weakness in our reports. Our auditors issued a “qualified opinion” on our financial
statements because of the inability to obtain sufficient supporting evidence as to the effect, if any, of the investigations’
proceedings on the consolidated financial statements.
Bezeq
published its 2018 financial report on March 27, 2019. Part 5 of that report, entitled, “Report on Effectiveness of Internal
Controls,” summarizes the process and results of an internal audit lead by Bezeq’s Board of Directors and senior management
in their remediation efforts. Bezeq’s management concluded that that Bezeq’s internal control over financial reporting
for the period ending December 31, 2018 was “effective,” given that the incidents that were identified, in the aggregate,
as giving rise to a material weakness in 2017 were remediated during the reporting period. We therefore believe Bezeq’s
deficiencies were remedied in the subsidiary level. Bezeq published its 2019 financial report on March 19, 2020. Part 5 of that
report, entitled “Report on Effectiveness of Internal Controls,” again reached the conclusion that Bezeq’s internal
control over financial reporting for the period ending December 31, 2019 was “effective”.
In
conducting its assessment of internal control over financial reporting, our management based its evaluation on the framework in
“Internal Control – Integrated Framework” (2013) issued by the Committee of Sponsoring Organizations, or the
COSO, of the Treadway Commission. As a consequence of the investigations of Bezeq and several of its directors and senior officers
by both the ISA and Israel’s Police, we attempted to assess these investigations through the scope of our own internal control
over financial reporting. However, due to provisions of Israeli law concerning obstructing investigation proceedings both Bezeq
and we were prevented from examining all matters known to us that were raised in the investigations and accordingly we are unable
to fully assess the effects of the investigations on our financial statements and internal controls over financial reporting.
Therefore, Management concluded that the Company’s internal control over financial reporting was ineffective as of December
31, 2018. The standards applicable to our assessment of our internal controls are mores stringent than the standards applicable
to Bezeq.
While
we believe that our current internal controls are working appropriately, we remain unable to assess our internal controls for
prior periods because of ongoing criminal proceedings against Bezeq and several of its directors and senior officers. Accordingly,
the Company’s internal control over financial reporting remains ineffective as of December 31, 2019 because we cannot assess
the impact, if any, of the criminal proceedings on our future financial statements.
We
will maintain our own constant review of internal controls. We have in the past and may in the future identify material weaknesses
or significant deficiencies in our assessments of our internal control over financial reporting. Failure to maintain effective
internal control over financial reporting could result in investigation or sanctions by regulatory authorities and could adversely
affect our operating results, investor confidence in our reported financial information and the market price of our ordinary shares.
Risks
Relating to the Bezeq Group
The
Bezeq Group operates in a heavily regulated industry, which can harm its results of operations. Regulation in Israel has materially
adversely affected our results.
The
Bezeq Group companies are subject to government control and regulation relating to the licensing of operations, setting permitted
areas of operation, setting tariffs, operation, competition, payment of royalties, relations between Bezeq and its subsidiaries
and a ban on ceasing or limiting its services (which could oblige Bezeq to provide services under uneconomic circumstances). The
continuing governmental control and regulation has at times resulted in government intervention that Bezeq believes impedes its
business activities. Bezeq is exposed to the imposition of various sanctions by the Ministry of Communications, including fines.
In addition, the Minister of Communications has the authority to change the terms of the licenses of the Bezeq group companies,
affect existing tariffs and marketing offerings, and impose directives on them. Significant changes in the regulatory principles
applicable to the communications industry as a whole and to the Bezeq Group companies in particular, could require Bezeq to make
changes to its strategic plans and harm its ability to plan its business activities for the long term.
Former
Executives of Bezeq, DBS and Eurocom Communications are under criminal investigation or facing indictments subject to hearings
in Israel
The
Israeli Police and the Israel Securities Authority, or the ISA, have recommended indictments of several former Bezeq, DBS and
Eurocom Communications executives. Our Audit Committee engaged outside U.S. counsel to conduct an assessment of our internal controls
and, as applicable, those of Bezeq in connection with the preparation of our financial statements to determine whether there have
been any violations of the U.S. Foreign Corrupt Practices Act or any other laws. We incurred expenses in connection with such
assessment and we may also incur substantial fines, civil or criminal sanctions, including fines and sanctions against our directors
and officers, or third-party claims if any of our officers are directors are held liable under criminal laws and regulations.
The Israeli law system might be insufficient to defend us and preserve our rights. We could also be subjected to risks to our
reputation and regulatory action on account of any unethical acts by any of our employees, directors or other related individuals.
These criminal developments have also added complexity to our corporate compliance regime. The Investigation may adversely affect
the market price of our ordinary shares and could have a material adverse effect on our business, financial condition and results
of operations.
The
Bezeq Group does not have complete information about the investigations, their content, the material and evidence in the possession
of the statutory authorities on this matter. Furthermore, in view of the provisions of Israeli law and concern of obstructing
the investigation, at this stage Bezeq must refrain from conducting any checks relating to matters that arose in the course of
those investigations. This limits Bezeq’s ability to operate, including in connection with performing audit activity and
reviews for the purpose of publishing Bezeq’s reports, as further described below. The lack of information and uncertainty
have also led to our auditors issuing a “qualified opinion” on our financial statements because of the inability to
obtain sufficient supporting evidence as to the effect, if any, of the investigations’ proceedings on the consolidated financial
statements.
While
all the former directors of our company and the directors and executives of Bezeq who were allegedly involved in criminal actions
are no longer associated with us or the Bezeq Group, the companies in the Bezeq Group may be indirectly implicated in the alleged
criminal behavior.
In
March 2019, we were informed by Internet Gold that the SEC had issued a Formal Order of Private Investigation with respect to
Internet Gold (no longer a controlling shareholder of our company). The Formal Order authorizes an investigation of possible violations
of the Foreign Corrupt Practices Act with respect to the facts uncovered in the criminal investigations in Israel.
Bezeq
is subject to restrictions on intercompany relations with its principal subsidiaries, which harms its ability to compete and adversely
affects its business.
Bezeq’s
general license obligates it to ensure that its relationships with its principal subsidiaries do not result in favoring them over
their competitors. Separation is required between the managements of Bezeq and those companies, as is separation between the business,
financial and marketing systems, assets and employees, which causes duplication and high administration overheads. In addition,
Bezeq is currently limited in its ability to offer joint service bundles with those companies. Due to the entry of companies into
direct competition with Bezeq based on the provision of service bundles to customers and the option of providing wholesale services
in order to offer customers end-to-end services, the risk that this factor will affect Bezeq’s operations and results of
operations has increased.
The
Bezeq Group companies and certain of our former officers and directors have been named in shareholder class action lawsuits related
to the recent criminal investigations in Israel, and may be named in further litigation, government investigations and proceedings,
which could require significant additional management time and attention, result in significant additional legal expenses or result
in government enforcement actions, any of which could have a material adverse impact on our results of operations, financial condition,
liquidity and cash flows.
The
Bezeq Group companies and certain of our former officers and directors have been named in shareholder class action lawsuits relating
to the recent criminal investigations in Israel, and may become subject to further litigation, government investigations or proceedings
arising out of the restatement. The pending litigation and settlements have been, and any future litigation, investigation or
other actions that may be filed or initiated against us or our current or former officers or directors may be, time consuming
and expensive. We cannot predict what losses we may incur in these litigation matters, and contingencies related to our obligations
under the federal and state securities laws, or in other legal proceedings or governmental investigations or proceedings related
to the restatement.
To
date, we have incurred significant costs in connection with the internal investigation and pending litigation. Any legal proceedings,
if decided adversely to us, could result in significant monetary damages, penalties and reputational harm, and will likely involve
significant defense and other costs. We have entered into indemnification agreements with each of our directors and certain of
our officers, and our amended and restated certificate of incorporation requires us to indemnify each of our directors and officers,
to the fullest extent permitted by law, who was or is a party or is threatened to be made a party to any threatened, pending or
completed action, suit or proceeding by reason of the fact that he or she is or was a director or officer of the Bezeq Group Companies.
Although we maintain insurance coverage in amounts and with deductibles that we believe are appropriate for our operations, our
insurance coverage may not cover all claims that have been or may be brought against us, and insurance coverage may not continue
to be available to us at a reasonable cost. As a result, we have been and may continue to be exposed to substantial uninsured
liabilities, including pursuant to our indemnification obligations, which could materially adversely affect our business, prospects,
results of operations and financial condition.
The
Bezeq Group companies have historically been parties to legal proceedings, including class actions, which could result in their
being ordered to pay significant sums, most of which cannot be estimated, and therefore, no provisions have been made in Bezeq’s
financial statements for most of them. In addition, Bezeq’s insurance policies are limited to defined cover limits and to
certain causes of action and might not cover claims for certain types of damages. In recent years, class actions against large
commercial companies have become more numerous and severe. By their very nature, class actions may result in significant judgments
or settlements. In addition, since Bezeq provides communications infrastructures as well as billing services to other licensees,
parties suing those licensees in other class actions are also likely to try to involve Bezeq as a party to such proceedings.
Bezeq’s
operations are subject to market risks such as currency fluctuations, inflation in Israel and the general economic environment
and financial condition of the capital markets in Israel and worldwide.
Bezeq
measures exposure to changes in exchange rates and inflation by the surplus or deficit of assets against liabilities, based on
the type of linkage. While Bezeq’s exposure to changes in currency exchange rates against the shekel is low, its exposure
to inflation rates is high, and therefore Bezeq takes steps to cover part of the inflation exposure. As a result, the annual rate
of inflation and its distribution during the year can have a material influence on the erosion of Bezeq’s tariffs and its
revenues and expenses during the year, which in turn could have a material adverse impact on its operating results.
From
time to time, the Bezeq Group engages in currency hedging transactions to reduce the impact on its cash flows and results of operations
of currency fluctuations. The Bezeq Group recognizes freestanding derivative financial instruments as either assets or liabilities
in the statements of financial position and it measures those instruments at fair value. However, accounting for changes in the
fair value of a derivative instrument, such as a currency hedging instrument, depends on the intended use of the derivative instrument
and the resulting designation. For derivative instruments that are not designated as cash flow hedges, changes in fair value are
recognized in our income statement without any reference to the change in value of the related budgeted expenditures. These differences
could result in fluctuations in Bezeq’s quarterly results of operations.
Negative
developments in, or the general weakness of, Israel’s economy, in particular increasing levels of unemployment, may have
a direct negative impact on the spending patterns of retail consumers, both in terms of the products they subscribe for and usage
levels. Stability in the financial market and the strength of economies in countries around the world, have recently been subjected
to high volatility. While the Israeli economy has displayed economic resilience, reflected in economic expansion, low levels of
unemployment and inflation rates within government targets, the continued increase in of housing prices, global economic shocks
and uncertainty in the political and defense arenas may cast doubt over a continuation of these trends. In the event the local
economy is negatively impacted following external or internal events, Bezeq’s business results may be harmed as consequence
of lower revenues (including revenues from affiliates) or due to an increase in finance costs.
The
Bezeq Group’s operations are vulnerable to damage or interruption, which could expose it to material risks.
Bezeq
provides services using various infrastructure systems that include exchanges; transmission, data communication and access networks;
cables; computer systems and others. The Systems have critical importance in operating Bezeq’s business and fulfill a vital
function in its ability to perform its activities successfully. Hacking, interference, damage or collapse of the systems may impair
Bezeq’s business. Some of Bezeq's Systems have backups, but nevertheless, damage to some or all of these systems, whether
due to a technical fault (including in the event of termination of a contract with a supplier who is relied on for support of
the Systems), a natural disaster (earthquake, catastrophe, fire), damage to physical infrastructures by communications service
providers using them or malicious damage (including through cyber-attacks as set out below), could cause extreme difficulties
in providing service, including if Bezeq is unable to repair the systems.
Bezeq
has a “cyber risk”, meaning a risk of occurrence of an activity intended to affect use of a computers, stored data
or communication systems. This kind of an attack may lead to interference in the business, theft of information, reputational
damage, damage to systems and information breach. As a leading communications company that provides diverse communications services
in various segments, it is a target for and experiences cyber-attacks, which are handled by it.
Bezeq
is an entity overseen by Israel National Cyber Directorate and is obligated to comply with stringent information security standards.
Bezeq implements a protection policy that includes advanced security systems , which are operated in a manner that combines effective
security with the operational needs of Bezeq and layers of security to protect its infrastructures and systems, which are designed
to prevent and reduce the possibility of malicious or unintentional use of the mapping data of Bezeq’s network by an internal
or external entity, and the possibility of an external entity taking control and managing network components or abusing information
about Bezeq’s infrastructures and networks in any manner.
Bezeq
overseas implementation of its protection policy, including testing its level of effectiveness and Bezeq’s readiness, as
part of which, Bezeq conducts periodic tests and drills at different frequencies for different scenarios (including through external
companies specializing in this field). Despite Bezeq’s investments in means of reducing these risks, Bezeq reports that
it is unable to guarantee that these efforts will succeed in preventing harm or interference in the systems and the information
related to them.
The
current novel strain of coronavirus (COVID-19) may adversely affect our operations and business.
In
December 2019, COVID-19 was identified in Wuhan, China. This virus continues to spread globally and as of March 2020, has spread
to over 150 countries, including Israel. The spread of this virus has resulted in the World Health Organization declaring the
outbreak of COVID-19 as a “pandemic.” Many countries around the world have imposed quarantines and restrictions on
travel and mass gatherings to slow the spread of the virus.
The
Government of Israel initiated a total lockdown in some cities and travel between cities in the country was also heavily restricted.
The lockdown or quarantine measures may result in material adverse effects to the operations of the Bezeq Group companies, including
customer service, sales, installation of services, deployment, operation and maintenance of networks, if multiple employees and
outsource personnel shall be prohibited from attending their positions.
We
currently anticipate that the COVID-19 outbreak will have a negative effect on the operations of the Bezeq Group companies. The
restrictions imposed as a result of the outbreak are likely to cause operating difficulties and have a negative impact on the
Group’s ability to generate revenues due to the inability to market its products and services or its ability to provide
on-site services. The spread of COVID-19 may also result in order cancellations, delinquencies and late payments, delays and delivery
and installation suspensions. As a result, the Group’s business and operating results will likely be negatively affected.
The extent to which COVID-19 impacts the Group’s business will depend on future developments, which are highly uncertain
and cannot be predicted, including, reductions in consumer spending because of the financial impact of the pandemic.
The
Bezeq Group companies could be subject to labor disruptions.
The
Bezeq Group companies are subject to collective bargaining agreements that may reduce managerial flexibility and result in additional
costs. The implementation of human resources and organization plans, including retirement and restructuring plans, involves coordination
with the labor unions and with the employees’ committees. The implementation processes of such plans may cause unrest in
labor relations and be damaging to the Bezeq Group’s ongoing activities.
Bezeq
may face difficulties in obtaining some of the building and environmental permits required for the establishment and operation
of its network sites, which could have an adverse effect on the coverage, quality and capacity of its network.
Bezeq
is subject to the Israeli Non-Ionizing Radiation Law, which regulates the emission of electromagnetic radiation from broadcast
facilities. While Bezeq is working to obtain permits to set up and operate its various broadcast installations, the difficulties
it faces in this area, including difficulties stemming from the change in policy by relevant entities and amendments to statutes
and standards, could have an adverse impact on the infrastructure of these installations and on the continuity of services using
them, and as a result, on Bezeq’s revenues from these services. Bezeq’s third-party liability policy does not currently
cover liability for electromagnetic radiation.
Frequent
technological changes may negatively impact Bezeq’s operations and the value of its assets.
The
communications sector is characterized by frequent technological changes and the shortening of the economic life of new technologies.
The trend has created a need to invest significant resources in technology upgrades, has caused the lowering of barriers to entry
into the sector by new competitors, increased depreciation rates, and in certain cases, resulted in the redundancy of technologies
and networks owned by Bezeq (the cost of investment in which may still be recorded on its balance sheets).
Impairment
charges have affected our results of operations and may continue to affect our results of operations in the future.
Pursuant
to the accounting standards, our company and Bezeq prepare valuations of our subsidiaries to periodically test for impairment
of goodwill and of assets regarding which there are indications of impairment. Taking note of the business position of the subsidiaries
and the discrepancy, if there is any, between the carrying amount in Bezeq’s accounts and their recoverable amount as a
cash-generating unit, any decline in the value of the subsidiaries’ operations could lead to the recording of an impairment
loss (write-off) in Bezeq’s books. Additionally, a significant change in circumstances that leads to a change in estimates
could occur due to a high-intensity isolated event or as the result of a sequence of small changes that occur over time, which
have a significant cumulative effect in the long term and/or due to a change in estimates (even on a small scale) regarding the
long term. Valuations rely on assumptions which are correct at the time that might not materialize or could partially materialize
and different perspectives affect, with varying intensity, the value of the activity, where assumptions for the long term many
have a relatively large weight compared with assumptions regarding the short term. These assumptions are sensitive to values in
the representative year, to the discounting interest rate and the permanent growth rate.
Bezeq
and its subsidiaries have recorded significant impairment charges in recent years. Given the potential impact of the COVID-19
on the Bezeq Group’s businesses as a result of the outbreak, the values or the recoverable amounts of certain assets subsequent
to the reporting date may be less than their carrying amounts as of December 31, 2019. Because the outbreak may also result in
uncertainties in relation to the assumptions and estimations associated with the measurement of various assets and liabilities
in the financial statements of Bezeq and our company that we may not have previously recognized or disclosed, the occurrence of
the outbreak has added additional risks that the carrying amounts of assets and liabilities may require certain adjustments within
the next financial year. Such charges could have a material adverse effect on our results of operations in the period in which
they are recorded.
Specific
Risks Relating to Bezeq’s Fixed-Line Communications
Competition
from other providers could adversely affect the Bezeq’s business, results of operations and financial condition.
The
competition in the domestic fixed-line communications industry has recently intensified, both from other domestic carriers including
HOT, Bezeq’s principal competitor in this segment, and secondarily from other cellular operators. Competition strengthened
significantly upon implementation of the wholesale market by the principal communications groups in Israel and other communications
operators (holders of special or unified licenses) who compete with Bezeq in selling end-to-end service packages based on Bezeq’s
infrastructures at prices prescribed by the Ministry of Communications and not pursuant to commercial terms determined by negotiation.
Bezeq may also face competition in the future from potential infrastructure owners. The increased competition has led to the churn
of some of Bezeq’s customers and has caused Bezeq to lower its prices for certain services and to an increase in the cost
of acquiring new customers and retaining existing ones. The entities competing with Bezeq at present or those that might compete
with it in the future, benefit from greater business flexibility than Bezeq, including the ability to cooperate with subsidiaries
and affiliates for marketing joint packages of services. The ability of competitors to offer packages with tariff flexibility
compared with the restrictions that prevent the Company from doing the same, harms the Company's ability to compete.
Bezeq’s
tariffs for fixed-line services are subject to governmental control, which could have a material adverse effect on its business.
Bezeq’s
tariffs for its main services (including interconnect fees) are subject to government control and intervention. The Minister of
Communications is authorized to intervene in existing tariffs and marketing offers and impose directives on Bezeq. On average,
controlled tariffs erode in real terms. Significant changes in Bezeq’s controlled tariffs, if implemented could have a material
adverse effect on Bezeq’s business and results. Additionally, the restrictions applicable to Bezeq in marketing alternative
payment bundles may make it difficult for Bezeq to provide an appropriate competitive solution to market changes and have placed
Bezeq at a disadvantage to those competing with it in the sale of end-to-end service packages using wholesale Bitstream Access
services, or BSA services, supplied by Bezeq. In the context of the implementation of a wholesale market, the Ministry of Communications
has the power to set the price for which Bezeq will sell its services to license holders. The low prices set by the Ministry of
Communications may adversely affect Bezeq’s level of revenues and profits.
Specific
Risks Relating to Pelephone
Competition
from other providers has adversely affected Pelephone’ s business and results of operations.
Competition
in the cellular telephony industry has intensified since 2012. This has led to lower prices and higher customer churn rates, which
in turn has affected the results of Pelephone. Pelephone expects competition to continue to increase amid the changing legislation
in Israel and consolidation in the telecommunications industry that permits certain service providers to market a combination
of fixed-line telephony, fixed-line broadband internet infrastructure access, ISP and pay television services, or a “bundle”,
for an aggregate price which is lower than the price of the individual products and services in the bundle. These competitive
forces may create further downward pressure on prices, which may result in a decrease in Pelephone’s average revenue per
user, or ARPU, and increase churn rates. Furthermore, the costs of establishing, maintaining and operating a mobile telephony
network per subscriber is expected to be higher for Pelephone if it will not be allowed to operate under some form of network
sharing model.
Currently,
there are six operators with mobile telephony license in the cellular telecommunications market in Israel (Pelephone, Cellcom,
Partner, Golan Telecom, HOT Mobile and XFone) and a few MVNO operators with mobile telephony licenses for hosting on another network
(virtual operators). Partner and HOT Mobile operate under radio segment infrastructure sharing through a joint company. Cellcom
and Golan Telecom operate under a network sharing agreement. Cellcom and XFone operate under a hosting and network sharing agreement.
Pelephone
is subject to governmental control and regulation
The
cellular industry in Israel is subject to legislation and standardization relating to issues such as the environment, increased
competition, tariffs, product warranty and repair. Regulatory intervention in the industry may materially impact Pelephone’s
structure of competition and operating costs. Changes in the regulatory principles applicable to the cellular industry as a whole
and to Pelephone in particular, could require Pelephone to make changes to its strategic plans and harm its ability to plan its
business activities for the long term.
Pelephone’s
results of operations are subject to privacy concerns and hacking.
Pelephone
operates information security systems to protect against unauthorized hacker access to the network and critical systems. Hacking
events could impair performance or adversely affect Pelephone’s business.
In
May 2018, provisions concerning privacy protection came into force under the Protection of Privacy Regulations (Information Security)
2017 that are expected to significantly affect the operations of many companies. These regulations apply to various companies,
including potentially Pelephone, where some of them apply to all types of databases and others are relate to the level of database
security.
Pelephone’s
operations are subject to market risks such as currency fluctuations.
Pelephone
is exposed to exchange rate risks as most of its terminal equipment, accessories, spare parts and infrastructure equipment are
purchased in US dollars. While its revenues are in NIS. Any erosion of the NIS against the US dollar may affect Pelephone’s
profitability if it is unable to adjust selling prices promptly.
Frequent
technological changes may negatively impact Pelephone’s operations and finances.
The
cellular market in Israel and worldwide is characterized by substantial capital investments in the deployment of infrastructure.
The frequent technological changes in infrastructure and terminal equipment and the fierce competition in various market segments
impose a heavy financial burden on the companies operating in the market, requiring them to update their infrastructure technology
from time to time.
Pelephone
provides its services through various infrastructure systems, including switches, data communications and access transmission
networks, cables, computer systems and physical infrastructures. Pelephone's business is highly dependent on these systems. Pelephone
has partial backup systems, however in the event of damage to some or all of the systems, whether due to a large-scale technical
malfunction, natural disaster (such as an earthquake, fire, etc.), or damage to physical infrastructures (such as the introduction
of viruses and cyber-attacks as set out below), significant difficulties may arise in providing of services, including in the
event that Pelephone is not able to restore the systems quickly.
Information
security, customer data protection and cyber risks - as a leading cellular company that provides service to hundreds of thousands
of customers, Pelephone is a target for cyber-attacks aimed at harming the use of information systems or the information itself.
Such attacks or hacking may cause interruption of business, theft of information/money, damage to reputation, damage to systems
and information leakage.
Pelephone
has experienced cyber-attacks and part of its defensive strategy includes testing of its effectiveness and readiness. Pelephone
conducts various tests scenarios and attack exercises (including through external companies specializing in this area). Cyber
attacks against companies, including Pelephone have increased in frequency, scope and potential harm in recent years. They may
occur alone or in conjunction with physical attacks, especially where disruption of service is an objective of the attacker. The
development and maintenance of systems to prevent such attacks is costly and requires ongoing monitoring and updating to address
their increasing prevalence and sophistication. While, to date, Pelephone has not been subject to cyber attacks that, individually
or in the aggregate, have been material to it's operations or financial condition, the preventive actions Pelephone takes to reduce
the risks associated with cyber attacks, including protection of its systems and networks, may be insufficient to repel or mitigate
the effects of a major cyber attack in the future.
The
inability of Pelephone to operate or use its networks and systems or those of its suppliers, vendors and other service providers
as a result of cyber attacks, even for a limited period of time, may result in significant expenses and/or a loss of market share
to other communications providers. The costs associated with a major cyber attack on Pelephone could include expensive incentives
offered to existing customers and business partners to retain their business, increased expenditures on cybersecurity measures
and the use of alternate resources, lost revenues from business interruption and litigation from customers. Any occurrence
could damage Pelephone’s reputation, adversely impact customer and investor confidence and result in a material adverse
effect on Bezeq’s results of operation or financial condition.
Pelephone’s
results of operations are subject to credit risk associated with consumer credit transactions.
Pelephone’s
sales of terminal equipment are mostly credit-based. Most of this credit, which is not covered by either insurance or sureties,
is exposed to risk. The credit is spread among a large number of customers and Pelephone’s collection mechanisms are efficient
and competent.
Potential
health risks related to cellular network sites and cellular telecommunication devices could have a material adverse effect on
Pelephone’s business, results of operations and financial condition.
Pelephone
operates hundreds of broadcast facilities and sells electromagnetic radiation emitting terminal equipment. While Pelephone is
taking measures to ensure that the levels of radiation emitted by its broadcast facilities and terminal equipment do not exceed
the radiation levels permitted in the Ministry of Environmental Protection guidelines (the levels adopted are based on international
standards), no assurance can be given that it will be able to do so in the future. If health risks are found to exist or if the
broadcast sites or terminal equipment are found to emit radiation levels exceeding the permitted radiation standards, thereby
constituting a health hazard, this may have an adverse effect due to reduced consumption of Pelephone’s services, difficulty
in renting sites, compensation claims for physical and property damages in substantial amounts and attempts to exercise the deeds
of indemnity deposited by Pelephone with the planning authorities with respect to applicable law. Pelephone’s third-party
liability policies do not currently cover electromagnetic radiation and any exposure to such claims could have a material adverse
impact on Pelephone’s business, results of operations and financial condition.
Pelephone
may face difficulties in obtaining some of the building and environmental permits required for the establishment and operation
of its cellular antennas.
Pelephone
is subject to the Israeli Radiation Law. Establishing and operating cellular antennas require building permits from various planning
and building committees, a process that involves obtaining several approvals from State entities and local regulatory bodies.
The inability to obtain and retain the necessary permits s may impact the quality of Pelephone’s existing network and the
deployment of its new network.
Pelephone
may be restricted in the conduct of its operations during periods of national emergency, which could negatively affect its business
operations.
During
periods of national emergency, the Minister of Communications and other governmental authorities may issue various instructions
regarding the use of Pelephone’s network, including the use of the network by the Israeli security forces. In addition,
the Israeli Equipment Registration and IDF Mobilization Law, 1987 permits the taking and use of engineering equipment and facilities
by Israel’s Defense Forces. These actions could adversely affect Pelephone’s business operations.
Pelephone’s
frequencies are exposed to interference which could impair the service quality of its services.
The
frequencies used by Pelephone, 850 MHz, 1800 MHz and 2100 MHz, are exposed to interference and could impair the service quality
of the networks operated by Pelephone. The factors that could cause interference include the fact that the 850 MHz frequency is
also used for terrestrial television broadcasts by television stations in the Middle East on the same frequency, causing interference
in Pelephone’s 850 MHz UMTS/HSPA network. Furthermore, the Jordanian networks also use the same 2100 MHZ frequency range
that Pelephone uses and in view of the limited cooperation between the operators in Jordan and Pelephone, this could have an effect.
In September 2018, there were a series of highly publicized disruptions in the cellular service of Pelephone affecting both incoming
and outgoing calls, text messages and wireless internet service. There can be no assurance that these disruptions will not reoccur.
There
has been a substantial decrease in international travel due to the coronavirus, which has had an adverse effect on our roaming
services (inbound and outbound) and if such decrease continues for a long duration, will result in a material adverse effect on
our roaming revenues and results of operations.
Specific
Risks Relating to DBS
Competition
from other providers and content piracy has adversely affected DBS’s business and results of operations.
Competition
in the broadcast sector with HOT and more recently with Cellcom and Partner TV, and including the ability to subscribe to Netflix
and Amazon Prime Video directly, requires DBS to constantly invest in attracting and retaining customers, and dealing with high
subscriber churn rates between the companies. Competition also increased due to the increasing use of pirated broadcasts. The
broadcasting sector is also exposed to piracy by viewers in viewing broadcasts without paying subscription fees and is exposed
to unlicensed public access to content to which the broadcast providers have rights. These competitive forces may create downward
pressure on prices, which may result in a decrease in the DBS’s ARPU and increase churn rates.
DBS’s
operations are subject to market risks such as currency fluctuations, economic weakness and the security situation in Israel.
A
material part of DBS’s expenses and investments are linked to fluctuations in the exchange rate of the USD (particularly
content, satellite segments, purchase of decoders and additional logistics equipment). Therefore, sharp fluctuations in the exchange
rate will have an effect on DBS’s business results. In addition, the loans taken out by DBS are linked to the consumer price
index and, therefore, sharp rises in inflation rates could have a material effect on DBS’s business results. An economic
recession increase in unemployment rates and a decrease in disposable income may lead to a decrease in the number of DBS’
subscribers, a decrease in DBS’ revenues and harm to its business results. In addition, an ongoing unstable security situation
in large areas of Israel, which disrupts the day-to-day lives of the residents, could have an adverse effect on DBS’s business
results.
Technological
developments and improvements may negatively affect DBS and its operations. DBS made the decision to invest in OTT.
The
development of new technologies may render existing technology inferior, forcing DBS to invest large sums to retain its competitive
edge. Such technological advances and developments may also facilitate increased accessibility to video content, allowing other
providers to offer content viewing services without the need for heavy investment that may make it difficult for DBS to recruit
new subscribers, retain existing subscribers and offer its services. In order to compete effectively, DBS may be required to invest
large amounts. Alternative multi-channel broadcasting infrastructures, such as DTT, a terrestrial implementation of digital television
technology using an aerial to broadcast to a conventional television antenna (or aerial) instead of a satellite dish or cable
television connections, and its expansion, may have an adverse impact on the financial results of DBS.
In
March 2019, the boards of Bezeq and DBS approved an outline plan for DBS switching from satellite broadcasting to online transmission
(OTT) in a gradual, prolonged process, expected to be spread over a period of up to seven years. DBS's average annual investment
over the planned years is expected to be similar to the average annual investment in recent years. Based on this decision, DBS
will routinely monitor market conditions, competition and the technological environment, and will periodically review the feasibility
of the outline plan and the need, if any, to make adjustments in it, in the pace of its execution or in the manner of its implementation,
considering the needs of its customers and DBS’s regulatory obligations.
DBS's
board of directors' decision was made in light of the television content market trends, including the reduced entry barriers,
entry of new players and the establishment of OTT transmission technologies, changes in the value chain and changes in consumption
habits. Along with the differences between the old satellite transmission technology and the OTT transmission technology, the
inherent advantages have required that DBS examine the need to establish OTT broadcasts. Taking into consideration, among other
things, existing obligations regarding all matters relating to satellite technology, the decoder market, licensing under which
DBS operates, the rights of available content and the development of faster internet speeds in the market.
As
noted, the outline plan was approved for gradual and ongoing migration, and accordingly there is no certainty at this stage that
the process or the migration will actually be implemented and that such migration will be carried out and completed. If the transition
is carried out, it is expected to save DBS's expenses and for it to better adapt to changing market conditions.
DBS
is subject to restrictions on intercompany relations with Bezeq and its other subsidiaries, which harms its ability to compete
and adversely affects its business.
DBS
is restricted in entering into joint ventures with Bezeq with respect to offering communications service bundles. Both HOT and
Cellcom, DBS’s principal competitors, are able to provide service bundles to their customers, which provide them with a
significant advantage. DBS’s inability to ability to offer joint service bundles to customers has had a material impact
on its business and competitive ability.
There
are significant risks associated with providing satellite-based broadcasting.
DBS
broadcasts its multi-channel pay television via space segments on the Amos 2 and Amos 3 satellites stationed at identical points
in space. Malfunction of one of the satellites, damage to one of them or the unavailability of space segments on any of the satellites
(including the unavailability of a new satellite scheduled to replace a satellite that ceased to broadcast) could disrupt and
materially reduce the volume of DBS broadcasts, unless an alternative is promptly found to replace unavailable space segments.
While DBS has attempted to provide for redundancy and has entered into a partial backup mechanism in its agreement with Spacecom,
it may not be successful in fully replacing its broadcast capabilities and would likely not be able to provide all the channels
it now offers. DBS is not insured against loss of revenues caused by satellite malfunction.
DBS
is dependent on Spacecom, as the exclusive holder of the rights and the sole provider of space segments used by DBS.
Until
such time as DBS switches from satellite broadcasting to online transmission (OTT) it will be dependent on Spacecom Communications
Ltd., or Spacecom, as the exclusive holder of the rights and the sole provider of space segments used by DBS in providing satellite
broadcasts. Spacecom is also responsible for operating the space segments. Any inability by Spacecom to provide DBS with the space
segments necessary for its broadcasts would negatively impact DBS’s business and competitive position.
DBS
is dependent on several third-party vendors and a disruption in those services could adversely affect its business.
DBS
is dependent on certain providers of software, equipment, content and services, including broadcast encryption services in providing
its satellite TV services. Failure to receive the products and services, or the failure to retain broadcast licenses and obtain
access to new content from content providers services would negatively impact DBS’s business and competitive position.
DBS
depends on its broadcast centers and central computing center in Israel and is susceptible to any event that could adversely affect
their condition.
Damage
to a broadcast center’s operations may significantly impair DBS’s ability to continue its satellite TV broadcasts.
DBS operates broadcast centers in Kfar Saba and Re’em Junction in order reduce the risks involved if one of its centers
sustains damage and improves the survivability of some of its broadcast capabilities. In the event of damage to one of the broadcast
centers, DBS will be able to continue broadcasting only a portion of its channels from the other broadcasting center. This is
more significant in the event of damage to the Kfar Saba center, which is the only center with the capacity to broadcast certain
of DBS’s key channels. Both of the broadcast centers have identical encryption systems and therefore backup is also available
for the encryption system in the event of damage to one of the broadcast centers. A significant malfunction in DBS’s central
computer systems would also severely impact its operational capability. While DBS has a remote backup, site designed to be activated
and provide partial computer services within a few hours in the event of malfunction, it will be extremely difficult for DBS to
operate efficiently without the operation of the central computer systems. Damage to DBS’s logistics center could also lead
to a disruption of its operations.
DBS’s
technology is currently inferior to that of its principal competitor
DBS’s
technology is inferior to that of HOT, its principal competitor. This technical inferiority prevents DBS from providing telephony
and Internet services, and various interactive services, including VOD, via its infrastructure; and therefore, DBS is dependent
on third parties in order to provide such services. In March 2019, the Boards of Bezeq and DBS approved an outline plan for DBS
switching from satellite broadcasting to OTT in a gradual, prolonged process, expected to be spread over a period of up to seven
years. DBS's average annual investment over the planned years is expected to be similar to the average annual investment in recent
years. There can be no assurance that DBS will succeed in offering a competitive technology or that it will be able to increase
or maintain its current subscriber base.
DBS
is dependent on third-party encryption systems.
DBS
encrypts the broadcasts it transmits via satellite and utilizes encoded smart cards that are installed in the decoders in subscribers’
homes. Defects in the encryption system or its enforcement or a breach thereof could make it possible for unauthorized persons
to view broadcasts without payment to DBS, causing a reduction in revenues and a breach of the agreements between DBS and its
content suppliers. A malfunction of the encryption system or its enforcement could have a material adverse impact on DBS’s
operations and financial results.
DBS’s
frequencies are not exclusive, and are subject to interference, which could impair the service quality of its services.
The
spectrum of frequencies used by DBS to transmit its broadcasts from the broadcast satellites to the satellite dishes installed
in subscribers’ homes is allocated in accordance with the license from the Ministry of Communications and is defined as
a frequency spectrum with a secondary allocation. An Israeli entity is allowed to make authorized primary use the frequency spectrum
used by DBS. If the owner of the primary allocation uses the frequency spectrum, this may cause an adverse impact on the quality
and/or availability of DBS broadcasts to its subscribers, which may adversely affect the financial results of DBS. The primary
allocation holder has not made use of such frequencies in a manner that has caused any real or lengthy disruptions to DBS’s
broadcasts. As DBS’s broadcasts are wireless transmissions from broadcast centers to broadcast satellites and from them
to the receiver dishes in subscriber homes, the broadcast of wireless signals in the same frequency spectrum, whether or not they
originate in Israel, and extreme weather conditions of heavy rain, hail or snow could cause disruptions to the quality and/or
availability of the broadcasts provided by DBS to its subscribers. Such disruptions may have an adverse effect on DBS’s
financial results.
Specific
Risks Relating to Bezeq International
Bezeq
International’s operations are subject to currency fluctuations.
The
primary currency in which Bezeq International operates is the NIS. While the majority of Bezeq International’s revenues
are derived from customers in Israel, Bezeq International uses services from providers worldwide and pays them for these services
in foreign currency, primarily in US dollars. Changes in the exchange rates of the currencies in which Bezeq International operates
against the NIS exposes it to rate differentials on the gap generated, which could adversely affect its profitability by increasing
financing expenses, as well as its cash flows. To protect itself against currency exposure, for specific material transactions,
Bezeq International engages in hedging transactions and purchases other financial instruments.
Technological
developments and improvements may negatively affect Bezeq International’s operations.
Bezeq
International’s operations are characterized by frequent technological developments. The development of technologies constituting
attractive alternatives to some of Bezeq International’s products, such as Skype and WhatsApp as an alternative to long-distance
calling, is likely to have a materially adverse effect on its operations. Furthermore, technological developments require frequent
investment in infrastructure which could impact its financial condition.
Intra-organizational
information security
Bezeq
International operates information security systems to protect against information leakage or unauthorized hacker access to the
network or critical systems. A hacking event may impair performance or adversely affect its business, disclose sensitive information,
and even expose it to financial sanctions and legal proceedings.
Risks
Related to Our Ordinary Shares
Our
share price has been volatile and may decrease in the future.
The
market price of our ordinary shares has been subject to significant price movements and could be subject to wide fluctuations
in the future in response to factors such as the following, some of which are beyond our control:
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Changes
in the economic condition and financial results of the Bezeq Group;
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The
amount of dividends declared by the Bezeq Group;
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Continued
articles in the press concerning the criminal investigations and indictments;
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Changes
in the ownership of the controlling interest in our company;
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Global
economic conditions;
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Price
movements in the market price of Bezeq’s ordinary shares;
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Operating
results that vary from the expectations of securities analysts and investors;
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Changes
in expectations as to our future financial performance, including financial estimates by securities analysts and investors;
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Regulatory
changes that impact pricing of services and competition in Bezeq’s markets;
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Changes
in market valuations of other communications companies;
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Announcements
of technological innovations or new services by Bezeq or its competitors;
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Announcements
by Bezeq or its competitors of significant contracts, acquisitions, strategic partnerships, joint ventures or capital commitments;
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Announcements
by third parties of significant claims or proceedings against us or Bezeq;
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Additions
or departures of key personnel;
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Future
sales of our ordinary shares; and
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Stock
market price and volume fluctuations.
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Domestic
and international stock markets often experience extreme price and volume fluctuations. Market fluctuations, as well as general
political and economic conditions, such as a recession or interest rate or currency rate fluctuations or political events or hostilities
in or surrounding Israel, could adversely affect the market price of our ordinary shares.
If we fail to maintain compliance with NASDAQ’s continued
listing requirements, our shares may be delisted from the NASDAQ Market.
Our ordinary shares are listed on the NASDAQ Global Select Market
under the symbol “BCOM.” To continue to be listed on the NASDAQ Global Select Market, we need to satisfy a number of
conditions, including a minimum closing bid price per share of $1.00 for 30 consecutive business days. On April 22, 2020, we were
notified that we were not in compliance with NASDAQ’s requirement that listed securities maintain a minimum bid price of
$1.00 per share. We have until December 28, 2020, to regain compliance by meeting the applicable standard for a minimum of ten
consecutive business days. If we are delisted from NASDAQ, trading in our ordinary shares would be conducted on a market where
an investor would likely find it significantly more difficult to dispose of, or to obtain accurate quotations as to the value of,
our ordinary shares.
Risks
Related to Operations in Israel
Political,
economic and military instability in Israel may disrupt our operations and negatively affect our business condition, harm our
results of operations and adversely affect our share price.
The
Bezeq Group companies and we are organized and based in the State of Israel and Bezeq derives substantially all of its revenues
from markets within the State of Israel. As a result, political, economic and military conditions affecting Israel directly influence
us. Conflicts in North Africa and the Middle East, including in Egypt and Syria which border Israel, have resulted in continued political
uncertainty and violence in the region. Efforts to improve Israel’s relationship with the Palestinian Authority have failed
to result in a permanent solution, and there have been numerous periods of hostility in recent years. In addition, relations between Israel and
Iran continue to be seriously strained, especially with regard to Iran’s nuclear program. Such instability may affect the
economy, could negatively affect business conditions and, therefore, could adversely affect our operations. To date, these matters
have not had any material effect on our business and results of operations; however, the regional security situation and worldwide
perceptions of it are outside our control and there can be no assurance that these matters will not negatively affect our business,
financial condition and results of operations in the future. Any major hostilities involving Israel, a full or partial mobilization
of the reserve forces of the Israeli army, the interruption or curtailment of trade between Israel and its present trading partners,
or a significant downturn in the economic or financial condition of Israel could have a material adverse effect on our business,
financial condition and results of operations.
As
a foreign private issuer whose shares are listed on the NASDAQ Global Select Market, we may follow certain home country corporate
governance practices instead of certain NASDAQ requirements.
As
a foreign private issuer whose shares are listed on the NASDAQ Global Select Market, we are permitted to follow certain home country
corporate governance practices instead of certain requirements of the NASDAQ Stock Market Rules. As a foreign private issuer listed
on the NASDAQ Global Select Market, we may follow home country practice with regard to the composition of the board of directors,
compensation of officers, director nomination process and quorum at shareholders’ meetings. In addition, we may follow home
country practice instead of the NASDAQ requirement to obtain shareholder approval for certain dilutive events (such as for the
establishment or amendment of certain equity-based compensation plans, an issuance that will result in a change of control of
the company, certain transactions other than a public offering involving issuances of a 20% or more interest in the company and
certain acquisitions of the stock or assets of another company). A foreign private issuer that elects to follow a home country
practice instead of NASDAQ requirements must submit to NASDAQ in advance a written statement from an independent counsel in such
issuer’s home country certifying that the issuer’s practices are not prohibited by the home country’s laws.
In addition, a foreign private issuer must disclose in its annual reports filed with the SEC each such requirement that it does
not follow and describe the home country practice followed by the issuer instead of any such requirement. Accordingly, our shareholders
may not be afforded the same protection as provided under NASDAQ’s corporate governance rules.
We
may be classified as a passive foreign investment company, which would subject our U.S. investors to adverse tax rules.
For
U.S. federal income tax purposes, we would be classified as a passive foreign investment company, or PFIC, for any taxable year
in which either: (i) 75% or more of our gross income is passive income or (ii) at least 50% of the average quarterly value of
our assets for the taxable year produce or are held for the production of passive income. Based on our current and projected income,
assets and activities, we believe that we are not currently a PFIC, but there can be no assurance that we will not be classified
as such in the future.
If
we were classified as a PFIC for U.S. federal income tax purposes, complex rules would apply to U.S. investors owning our ordinary
shares. Such U.S. investors could suffer adverse U.S. tax consequences. If eligible, a U.S. investor may avoid many of the negative
consequences of the PFIC rules by making a “mark-to-market” election (as explained below). For more information please
see “Item 10. Additional Information – E. Taxation – United States Federal Income Taxation – Passive Foreign
Investment Companies.” You are urged to consult your tax advisors regarding the application of the PFIC rules to you.
Our
shareholders may have difficulties enforcing a U.S. judgment against us, our executive officers and directors and some of the
experts named in this annual report or asserting U.S. securities law claims in Israel.
We
are incorporated in Israel and most of our executive officers and directors named in this annual report reside outside the United
States. Service of process upon them may be difficult to effect within the United States. Furthermore, all of our assets and most
of the assets of our executive officers and directors and some of the experts named in this annual report are located outside
the United States. Therefore, a judgment obtained against us or any of them in the United States, including one based on the civil
liability provisions of the U.S. federal securities laws, may not be collectible in the United States and may not be enforced
by an Israeli court. It also may be difficult for you to assert U.S. securities law claims in original actions instituted in Israel.
Provisions
of Israeli law, the licenses of Bezeq and our articles of association may delay, prevent or make difficult an acquisition of our
company, which could prevent a change of control and, therefore, depress the price of our shares.
Following
our acquisition of Bezeq, we and our shareholders are required to comply with the Communications Law, the Communications Order
and regulations promulgated by the Ministry of Communications.
Pursuant
to the Communications Order, we were required to obtain the prior written consent of the Ministers in order to acquire Bezeq.
Under the Communications Order, no person may hold, directly or indirectly, “significant influence” over Bezeq or
5% or more of any particular class of means of control in Bezeq, nor may any person, together with any other person, appoint,
elect or dismiss the general manager of Bezeq or cause the election, appointment or dismissal of any director of Bezeq, without
the prior written consent of the Ministers. Subject to certain exceptions, prior written approval of the Ministers is also required
to increase the holdings or other rights in excess of those determined in the initial approval, including by means of an agreement
(including a voting agreement). Furthermore, under the Communications Order, no person may transfer control, “significant
influence” or means of control in Bezeq to another, if, as a result of the transfer, the holdings of the transferee would
require approval pursuant to the Communications Law or Communications Order and the transferee is not in possession of the requisite
approval. For the foregoing purposes, “significant influence” means the ability to significantly influence the activity
of a corporation, whether alone or together with or through others, directly or indirectly, other than as a result of holding
“means of control” in that corporation or in another corporation, and including ability derived from the corporation’s
articles of association, a written, oral or other kind of agreement, or from any other source. In this context, the right to appoint
an officer and holding 25% of our means of control is presumed to confer significant influence. We received explicit governmental
approval to keep the Control Permit even at a level of a 25% ownership interest. “Means of control” means the right
to vote at a general meeting of Bezeq, to appoint a director or general manager of Bezeq, to participate in the profits of Bezeq
or a share of the remaining assets of Bezeq after payment of its debts upon liquidation.
Israeli
corporate law regulates mergers, requires tender offers for acquisitions of shares above specified thresholds, requires special
approvals for transactions involving directors, officers or significant shareholders and regulates other matters that may be relevant
to these types of transactions. Furthermore, Israeli tax considerations may make potential transactions unappealing to us or to
some of our shareholders, including Israeli shareholders and shareholders whose country of residence does not have a tax treaty
with Israel exempting such shareholders from Israeli tax. For example, Israeli tax law does not recognize tax-free share exchanges
to the same extent as U.S. tax law. With respect to mergers, Israeli tax law allows for tax deferral in certain circumstances
but makes the deferral contingent on the fulfillment of numerous conditions, including a holding period of two years from the
date of the transaction during which sales and dispositions of shares of the participating companies are limited. Moreover, with
respect to certain listed share swap transactions, the tax deferral is limited in time, and when the time expires, tax then becomes
payable even if no actual disposition of the shares has occurred. These provisions of Israeli law may delay, prevent or make difficult
an acquisition of our company, which could prevent a change of control and therefore depress the price of our shares.
The
rights and responsibilities of our shareholders are governed by Israeli law and differ in some respects from those under Delaware
law.
Because
we are an Israeli company, the rights and responsibilities of our shareholders are governed by our articles of association and
by Israeli law. These rights and responsibilities differ in some respects from the rights and responsibilities of shareholders
in a Delaware corporation. In particular, a shareholder of an Israeli company has a duty to act in good faith towards the company
and other shareholders and to refrain from abusing his, her or its power in the company, including in voting at the general meeting
of shareholders on certain matters. Israeli law provides that these duties are applicable to shareholder votes on amendments to
a company’s articles of association, increases in a company’s authorized share capital, mergers and interested party
transactions requiring shareholder approval. In addition, a shareholder who knows that it possesses the power to determine the
outcome of a shareholders’ vote or to appoint or prevent the appointment of a director or executive officer of the company
has a duty of fairness towards the company. However, Israeli law does not define the substance of this duty of fairness. There
is little case law available to assist in understanding the implications of these provisions that govern shareholder behavior.
Item
4.
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INFORMATION
ON THE COMPANY
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A.
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History
and Development of the Company
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We
were organized under the laws of the State of Israel in 1999 as “Gold E Ltd.” We changed our name to Goldtrade Electronic
Trading Ltd. in 2000, to Smile.Communications Ltd. in 2006 and to 012 Smile. Communications Ltd. in 2007. On March 16, 2010, we
changed our name to B Communications Ltd. in connection with our acquisition of Bezeq (TASE: BZEQ).
We
are a public limited liability company under the Israeli Companies Law, 5739-1999 and operate under such law and associated legislation.
Our principal executive offices are located at 144 Menachem Begin Road, Tel Aviv 6492102, Israel, and our telephone number is
+972-3-6796121. Our website address is www.bcommunications.co.il. The information on our website is not incorporated by reference
into this annual report on Form 20-F.
Prior
to our October 2007 initial public offering in the United States, we were a wholly-owned subsidiary of Internet Gold, a public
company traded on the NASDAQ Global Select Market and the TASE.
On
April 14, 2010, we completed the acquisition of 30.44% of Bezeq’s outstanding shares from Ap.Sb.Ar. Holdings Ltd. for a
purchase price of approximately NIS 6.5 billion in cash and became the largest shareholder of Bezeq. The Bezeq interest was directly
acquired by an indirect wholly-owned subsidiary of our company. In accordance with the terms of the transaction, effective as
of the closing of the acquisition, we designated seven directors to replace the Apax-Saban-Arkin Group’s representatives.
We began consolidating Bezeq’s financial results into our financial statements effective as of the closing of the acquisition
and began reporting the consolidated results in our 2010 second quarter earnings release.
As
part of our acquisition of Bezeq, we, Internet Gold, SP2, SP1, and other members of the Eurocom Group applied for a control permit
of Bezeq, pursuant to the Communications Law and Communications Order. On April 13, 2010, the control permit was granted subject
to the condition that SP2 is controlled exclusively by the other parties to the control permit, referred to as the Companies’
Control Permit.
Through
its wholly-owned subsidiaries, the Bezeq Group is a leading provider in Israel of fixed-line telephony services and fixed-line
broadband internet infrastructure access services, cellular telephony services, ISP services, ILD services, international and
domestic data transfer and network services and ICT, pay television services and other communications infrastructures and services.
In each of these markets, the Bezeq Group holds a significant market share.
On
December 2, 2019, we closed the transaction with Searchlight II BZQ LP (wholly-owned by Searchlight Capital Partners) and a company
controlled by the Fuhrer family (TNR Investments Ltd.). In the transaction, control of our company and Bezeq was transferred to
these entities, after the liquidation of Eurocom Communications Ltd, pursuant to which the holdings in its subsidiary Internet
Gold were sold. New control permits were issued to Searchlight, Fuhrer and our Company. According to the permit, the parties must
hold not less than 25% of any type of mean of control of Bezeq. Our current ownership percentage is 26.3%. Additional information
on our control permit and its requirements is provided herein under the Regulatory section.
Since
April 14, 2010, we have been the largest shareholder of Bezeq, Israel’s largest telecommunications provider. Bezeq is the
principal provider of communications services in Israel, providing a broad range of telecommunications operations and services,
including domestic fixed-line, cellular and international communication services, Internet services, multi-channel television,
online television transmissions (OTT), television and radio broadcasts, satellite broadcasts, customer call centers, maintenance
and development of communications infrastructures, provision of communications services to other communications providers and
the supply and maintenance of equipment on customer premises, which is referred to as network end point, or NEP services.
In
2018, Bezeq applied to the Minister of Communications to approve a change in Bezeq Group’s legal structure so that the activity
of the subsidiaries DBS, Pelephone, and Bezeq International could be transferred to a single partnership with full structural
separation from Bezeq. However, after the Ministry of Communications published a hearing to examine whether to approve the request,
Bezeq informed the Ministry that it had withdrawn the application so as to enable the Ministry to concentrate its resources on
advancing cancellation of the Bezeq Group’s structural separation.
On
February 13, 2019, the Board of Directors of Bezeq approved a request by each of the subsidiaries Pelephone, Bezeq International
and DBS, to obtain approval from the Ministry of Communications for a change in the corporate structure, whereby all the operations
and assets of each of the subsidiaries would be transferred to separate limited partnerships, wholly owned by Bezeq (Bezeq as
a limited partner, and a company (separate and different in each partnership) wholly owned by Bezeq as a general partner).
On
January 28, 2020, Bezeq received a letter from the Ministry of Communications that it was not possible to approve the application
at that time. The denial of the application was for reasons that Bezeq believes are mistaken including, because there is no reason
to take interim decisions that might affect the issue of structural separation in the Group and change the existing range of incentives,
while the obligation of structural separation applied to the Group is currently being examined by a special team at the Ministry
of Communications. As part of its examination, a broad range of alternatives are being assessed - from cancellation of the obligation
of separation to strengthening the separation. In addition, in the Ministry’s opinion, this is a material change in the
Group’s operations and not a technical change of the corporate structure.
Bezeq’s
Board of Directors also approved a request to the Tax Authority to obtain approval to transfer the activity of the subsidiaries
to such partnerships as a tax-exempt transfer under the provisions of Section 103 of the Income Tax Ordinance and a request that
the assessment arrangement dated September 15, 2016, concerning spreading the losses of DBS will also apply to the partnership
to which the activity will be transferred.
Previous
Investigations
On
June 20, 2017, the ISA launched a criminal investigation, or the Investigation. Eurocom Communications, Bezeq and DBS’ offices
were searched and documents were seized. The ISA informed Bezeq that the Investigation addressed suspicions of crimes
under the Israeli Securities Law and Penal Code in respect of transactions relating to Eurocom. Bezeq was initially informed that
the Investigation related to the purchase of DBS shares by Bezeq from Eurocom D.B.S. Ltd., a company controlled by Mr. Elovitch.
The Investigation was later expanded to include transactions to provide satellite communications services between DBS and Spacecom,
a company also controlled by Mr. Elovitch, and with respect to dealings between the Ministry of Communications, Mr. Elovitch and
Bezeq.
As
part of the Investigation, the former Chairman of Bezeq, Mr. Shaul Elovitch, the former CEO of Bezeq, Ms. Stella Handler, the
former CEO and CFO of DBS and certain other senior officers in the Bezeq Group were arrested and questioned. During the course
of the Investigation, some of the suspects were released from arrest with certain restrictions, which include partial restrictions
on contact with employees and senior officers of Bezeq Group and Eurocom and house arrest. Some of these restrictions expired
and some were later re-imposed. Restrictions were imposed on Mr. Shaul Elovitch, which include dealing with matters relating to
the Ministry of Communications and DBS. He was also barred from being in contact with members of the Board of Directors, senior
officers and employees of the Bezeq Group companies. Matters relating to Bezeq Group companies (excluding DBS) may only be handled
by the CEOs of those companies (excluding the CEOs of Bezeq and DBS) or by Mr. David Granot, the former Acting Chairman of Bezeq’s
Board of Directors. Additional restrictions were imposed on Stella Handler, the former CEO of Bezeq, and she was also barred from
making direct or indirect contact with members of Bezeq’s Board of Directors other than Mr. Granot.
On
November 6, 2017, the ISA issued a press release regarding the conclusion of the Investigation and the transfer of the investigation
file to the Tel Aviv District Attorney’s Office (Taxation and Economics). According to the notice, the ISA concluded
that there is prima facie evidence establishing the involvement of the main suspects in the case in offenses of: (1) fraudulently
receiving funds in connection with the entitlement of Bezeq’s controlling shareholder to payment of NIS 170 million as part
of the transaction for the purchase of DBS shares from Eurocom by Bezeq, payment that was contingent upon DBS meetings certain
targets; (2) leaking material from the independent committee of Bezeq’s Board of Directors that was required to examine
interested party transactions (the transaction for the acquisition of DBS shares by Bezeq and the transaction between DBS and
Spacecom for the purchase of satellite segments for DBS) to Mr. Shaul Elovitch and his associates; and (3) promoting Bezeq’s
interests in the Ministry of Communications, in violation of the Penal Code and the Israeli Securities Law. The notice also relates
to the transfer of the investigation file to the District Attorney’s Office and that the District Attorney’s Office
is authorized to decide on the continued prosecution of the matter.
Additionally,
in a joint press release issued on February 18, 2018, the ISA and Israel Police announced that evidence found by the ISA during
its investigation raised suspicion of additional offenses, and a new joint investigation was opened by investigators of the ISA
and the Unit for Combating Economic Crime at Lahav 433, in which a number of suspects were arrested, including senior Bezeq Group
executives Mr. Shaul Elovitch and Mr. Or Elovitch, Ms. Stella Handler, former CEO of Bezeq, and Mr. Amikam Shorer, the Group’s
former Chief Strategy and Corporate Development Officer (all of whom have been released from their arrests). The officers are
suspected of offenses of fraud, administrative offenses, perverting the course of justice, bribery, offenses under the Israeli
Securities Law, deception and breach of trust in a corporation, and some of them are also suspected of offenses under the Prohibition
on Money Laundering Law, 2000.
On
December 2, 2018, a spokesperson for the police and the ISA explained that the investigations were concerned primarily with the
alleged suspicion of bribery, fraud and breach of trust committed by Prime Minister Benjamin Netanyahu and by Shaul Elovitch,
the former controlling shareholder (through his ownership of Eurocom Communications), of our company and the Bezeq Group. The
Israel Police and the ISA announced that they believed based on their investigation that there was sufficient evidence to substantiate
the suspicions against the main parties under investigation, some of whom are former officers of Bezeq, as follows:
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that
Shaul Elovitch (formerly a controlling shareholder and chairman of Bezeq’s and
our Board of Directors) committed bribery, obstruction of justice, reporting violations
under the Securities Law and offenses under the Prohibition on Money Laundering Law.
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that
Or Elovitch (a former director of Bezeq, and also of our company) and Stella Handler
(the former CEO Bezeq) committed corporate fraud and breach of trust, and reporting violations
under the Securities Law.
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that
Amikam Shorer (a former officer of Bezeq) abetted bribery and committed corporate executive
offenses, reporting violations under the Securities Law and offenses under the Prohibition
on Money Laundering Law.
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In
February 2019, Israel’s attorney general recommended that the Prime Minister, be indicted subject to a hearing. He alleged
that the Prime Minister committed bribery in allegedly intervening in regulatory and other business decisions that benefited Shaul
Elovitch who allegedly ensured favorable media coverage in Walla! (Bezeq’s subsidiary) for the Prime Minister and his family.
Both Mr. Elovitch and his wife, Ms. Iris Elovitch, were indicted in connection with the alleged bribery.
On
January 28, 2020, charges were filed in the Jerusalem District Court against the former controlling shareholder of the company,
Mr. Shaul Elovitch, in the Case dubbed “4000” (related to Bezeq’s subsidiary, Walla! Communications) on various
offenses, including bribery and reporting offenses in an immediate report
Neither
we nor Bezeq have complete information about the investigations described in this section, their content, the material and evidence
in the possession of the statutory authorities on this matter. Furthermore, in view of the provisions of Israeli law and concern
of obstructing the investigation, both we and Bezeq must refrain from conducting any of its own investigations relating to matters
that arose in the course of those criminal investigations.
In
its annual report for 2017, Bezeq provided initial disclosure about a material weakness in the effectiveness of the internal control
over financial reporting and disclosure. During this period and through December 31, 2018, Bezeq’s management and Board
of Directors pursued various broad and extensive courses of action, with the assistance of external consultants with the purpose
of strengthening Bezeq’s internal control. In the light of the actions carried out to remedy the material weaknesses in
Bezeq and based on an assessment of effectiveness carried out by Bezeq’s management under the supervision of its Board of
Directors, Bezeq's Board and management concluded that the internal controls over the financial reporting of Bezeq as of December
31, 2018 and December 31, 2019 were effective.
Competitive
Strengths
We
believe that the following competitive strengths will enable us to retain our customer base, capitalize on growth opportunities
and maintain and expand our current market share positions, which we expect to contribute to positive cash flow generation.
The
Bezeq Group is a leading provider of telecommunications services and owner of telecommunications infrastructure in Israel and
provides diversified telecommunications offerings across all Israeli telecom markets.
The
Bezeq Group is the largest and the incumbent telecommunications provider in Israel, offering a broad range of services through
its advanced, comprehensive and nationwide telecommunications infrastructure. The Bezeq Group holds a leading position in each
of the markets in which it operates. As a leading provider in each of these markets, the Bezeq Group has been able to maintain
its strong performance and benefit from economies of scale. In addition, such leading positions across a diverse range of telecommunications
offerings reduce the Bezeq Group’s exposure to market and regulatory conditions. We believe that the Bezeq Group’s
ability to maintain a leading position in the Israeli telecommunications market in the face of competitive and regulatory pressures
reflects the underlying strength of its advanced nationwide network infrastructures, the strength of its brands and its extensive
offering of high-quality content.
The
Bezeq Group operates in an attractive macroeconomic environment with a developed telecommunications market.
The
Israeli telecommunications market is highly developed and benefits from favorable dynamics, including high penetration rates across
all telecommunications services, high penetration of postpaid contracts in the cellular telephony market, rapid adoption rates
of new technologies and significant expenditures on telecommunications services by consumers and businesses. In addition, Israel
is expected to experience steady population growth, which should provide a natural expansion of the addressable market. In particular,
Bezeq expects such population trends will lead to a steady demand for fixed-line telephony services in Israel, especially among
certain sectors of the growing population in Israel where fixed-line telephony is in widespread use. Furthermore, a relatively
young population contributes to the attractiveness of the market, as such consumers typically spend more on telecommunications
products and services while also driving increased demand for new technologies. We believe that the potential future growth in
the Israeli telecommunications market will be driven by continued strong demand for higher bandwidth, both on the broadband internet
and mobile platforms, and advanced value-added services and technologies across all telecommunications services.
The
Bezeq Group owns advanced nationwide network infrastructures and is positioned at the forefront of technological innovation across
all of the telecom markets in Israel.
The
Bezeq Group has historically made substantial investments in its fully owned infrastructure, which is one of the most technologically
advanced in Israel and enables the Bezeq Group to reach customers nationwide. Bezeq has a Next-Generation Network (NGN) based
on a core IP network and deployment of an optical fiber network to street cabinets (a network topology known as Fiber to the Curb,
or FTTC) and also based on an access network (a system that connects NEPs on the subscriber’s premises to the network and
engineering systems). Bezeq completed the deployment of the network at the end of 2015. The connection from the home, or the terminal
equipment (equipment which is installed on the subscriber’s premises, e.g., the actual telephone, private exchanges, fax
machines, modems, routers, etc.) through which the subscriber receives the service, to the access network is based on copper cables
and optical cables that connect the access systems to the backbone over optic cables (through special pipes or an above ground
network) and to a limited degree through wireless systems. Today, using VDSL2 technology, it is possible to provide a bandwidth
of up to 100 Mbps downstream, as well as innovative added-value services. Other advantages of the new technology are simplification
of the network structure and better management ability.
Pelephone's
LTE network is deployed in most parts of the country, and Pelephone continues to deploy its network in accordance with a regulated
plan.
Pelephone
operates three technologies: MIMO4x4, Beam Forming and Quam 256, enabling improved performance and increased browsing speed on
fourth generation websites.
In
2019, Pelephone launched its IMS based services: Voice over WiFi as an improved solution for indoor coverage, as well as Voice
over LTE that enables vacating third-generation frequency resources for future LTE use. In addition, it enables Voice over LTE
sequence service with Voice over WiFi. During the coming decade Pelephone will be required to continue establishing new broadcasting
sites to comply with the terms of its mobile telephony license.
In
the ISP, ILD, data transfer, networks and ICT services segment, Bezeq International is currently the sole ISP in Israel to own
and operate its own high-speed submarine optical fiber communications cable system. The JONAH cable, which was launched in January
2012, has a capacity of over 7.0 Tbps and provides Bezeq International with greater capacity for utilization than any other ISP
in Israel. In addition, Bezeq International is able to obtain such capacity at an incremental cost, while other ISPs in Israel
are required to purchase capacity and rely on one of the two other cable operators in Israel (MedNautilus and Tamares). The JONAH
cable is fully redundant (i.e., utilizes two equipped fiber pairs), and in addition, Bezeq International has available capacity
on two alternate submarine routes to Europe.
In
the multi-channel pay television segment, DBS is the only licensed provider of multi-channel television broadcasts via satellite
in Israel. While DBS relies on third party providers for the provision of satellite capacity, it owns the satellite dishes that
carry the signals from such satellites to subscriber residences and set-top boxes. DBS differentiates itself from its main competitor,
HOT, by offering a wide range of high-quality content and by utilizing technology to be the first pay television services provider
to offer new and innovative value-added services to subscribers. For instance, DBS was the first provider in Israel to offer a
set-top box that combined PVR, VOD and HD capabilities in one device (branded as “yes MaxTotal”). DBS’s
PVR offering enables subscribers to download a movie or series to their yes MaxTotal set-top box over the Internet and
watch recorded content immediately or at a later time. DBS is also the only provider in Israel that offers a multiroom service
allowing subscribers to watch recorded content on multiple capable set-top boxes and in 2014 DBS introduced its TV Everywhere
service, branded as yesGo, which allows subscribers to watch content from mobile devices. In 2015, DBS began to offer a HDPVR
converter known as yesQuattro that allows the recording of up to 4 channels simultaneously in addition to the channel being viewed,
has increased the number shows that may be recorded, and allows the automatic recording of prime-time content (6:00 PM to midnight)
on two channels that the subscriber can select for seven days (known as PrimeTime service).
DBS
also operates its yesGo service, which allows subscribers to view the channels included under the service that they have purchased
for home television viewing and VOD content, over a variety of terminal devices (smartphones, tablets and PCs). Other providers
enable VOD viewing through the Internet, such as AppleTV and Netflix,
In
July 2019, DBS began marketing detachable services bundles that contain its content services (satellite or Sting TV services),
together with Bezeq International's ISP and landline home telephone services.
The
Bezeq Group’s brands are among the strongest and most widely recognized brands in Israel and are supported by its substantial
investments in marketing, strong product and service offerings, extensive distribution network and leading customer service offerings.
The
Bezeq Group’s brands are among the strongest and most widely recognized brands in Israel, including Bezeq, Pelephone, Bezeq
International and DBS. The Bezeq Group’s brands have been supported by its sustained and substantial investments in strong
product and service offerings, marketing, extensive distribution network and leading customer service offerings. We believe the
Bezeq Group’s product and service offerings combined with its advanced technology and infrastructure are the key factors
driving the association of the Bezeq, Pelephone, Bezeq International and YES brands with reliability, speed, excellent service
and innovation throughout Israel. The Bezeq Group’s marketing campaigns focus on and highlight various elements regarding
each of its brands. For example, Bezeq focuses on the value-added services offered with its fixed-line broadband internet infrastructure
access service, Pelephone highlights the speed of its network, Bezeq International focuses on providing faster Internet speed
than its competitors and its strong customer service, and DBS emphasizes its large selection of high quality international content
and the subscriber viewing experience associated with it. Furthermore, the Bezeq Group also provides its customers with award
winning customer service offerings in order to enhance customer loyalty.
The
Bezeq Group has an extensive offering of high-quality content.
Through
its wholly-owned subsidiary, DBS, the Bezeq Group is able to complement its extensive telecommunications infrastructure with a
wide array of high-quality content. For instance, DBS, which benefits from strong content differentiation in the pay television
market, provides a leading selection of television series and movies. With respect to television series, DBS broadcasts new television
series at a minimal delay, in some cases within hours from the time the content is originally aired in the United States or worldwide.
DBS also has an agreement with HBO pursuant to which DBS aired all of HBO’s new English language television series and movies,
the majority of which were only aired in Israel on DBS. The Bezeq Group’s extensive offering of high quality content distinguishes
it from competitors, and we believe that such distinction will likely enhance the Bezeq Group’s competitive position if
and when the Israeli wholesale market develops and the Bezeq Group’s competitors that do not currently offer bundled packages
with pay television begin doing so.
The
Bezeq Group’s strong cash flow generation supports providing for investment in the business and maintenance of a conservative
level of leverage.
The
Bezeq Group is a highly cash generative business and has a proven track record of consistent operating cash flow generation. The
Bezeq Group’s stable, and in some segments, growing customer base and attractive offerings and services, together with its
focus on profitability, provide it with strong revenues and operating cash flow. While generating strong cash flow, the Bezeq
Group has continued to invest in its business, technologies and infrastructure through major capital expenditure programs, several
of which were completed in the last four years (including, the deployment of Bezeq’s NGN, Pelephone’s advanced 3.5G
UMTS/HSPA+4G cellular network and the launch of Bezeq International’s JONAH cable).
The
following table sets forth the Bezeq Group’s operating cash flow and ratio of capital expenditures to revenues for the years
ended December 31, 2017, 2018 and 2019.
|
|
Year ended December 31,
|
|
|
|
2017
|
|
|
2018
|
|
|
2019
|
|
|
|
(NIS in millions except percentages)
|
|
Operating cash flow
|
|
|
3,525
|
|
|
|
3,512
|
|
|
|
2,924
|
|
Capital expenditure, net
|
|
|
1,432
|
|
|
|
1,492
|
|
|
|
1,142
|
|
Capital expenditure, net as a % of revenue
|
|
|
14.6
|
%
|
|
|
16.0
|
%
|
|
|
12.8
|
%
|
Products
and Services
The
Bezeq Group provides a wide range of telecommunications services for its business and private customers, including domestic fixed-line
telephony and fixed-line broadband internet infrastructure access services, cellular telephony services, ISP, ILD, data services,
ICT solutions, multi-channel television broadcasts via satellite, customer call centers, maintenance and development of communications
infrastructures, provision of communications services to other communications providers and the supply and maintenance of equipment
on customer premises, also known as network end point (NEP) services.
Since
May 2010, Bezeq has been permitted to offer joint service packages with its subsidiaries to private subscribers, and since July
2012, Bezeq has been permitted to offer joint service packages with its subsidiaries to business subscribers, in each case, subject
to the approval of the joint service package by the Ministry of Communications and other conditions contained in Bezeq’s
license. The joint service packages must be capable of being “unbundled” such that each service included in a package
must be offered separately and on the same terms, which effectively prevents the Bezeq Group from enhancing the attractiveness
of the offer by offering a discount on the joint service packages. Joint service packages marketed by Bezeq’s subsidiaries
that include the services of Bezeq are also subject to similar limitations, including “unbundling” (except for a bundle
offered by a subsidiary that only contains Bezeq’s fixed-line broadband internet infrastructure access service).
Bezeq
currently offers packages that combine a subscription to Bezeq’s fixed-line broadband internet infrastructure access and
to the accompanying ISP service, with the ability to choose from any ISP provider in Israel, including Bezeq International. The
packages are “unbundled” and offered at the same price that the standalone services would cost if subscribed to separately.
In addition, Bezeq offers packages to business customers that combine Bezeq’s business data lines and the accompanying ISP
service from Bezeq International. These packages are also “unbundled” and offered at the same price that the standalone
services would cost if subscribed to separately. Business customers are also not required to use Bezeq International as their
ISP provider and have the ability to choose any ISP provider in Israel.
These
restrictions, and in particular the unbundling obligation which severely limits the Bezeq Group’s ability to offer discounts
on the components of the bundle, puts the Group in a competitively inferior position as compared to the competing communications
groups which are not subject to similar restrictions in marketing joint bundles (other than a restriction on marketing a joint
bundle of HOT-Net and other companies in the HOT Group). Bezeq’s restrictions are more significantly manifested with the
implementation of the wholesale BSA services and the option for ISPs to provide end-to-end services to customers at reduced prices
compared with the bundles that Bezeq can market, which can be unbundled.
Below
is information regarding the results of each of the Bezeq Group’s main segments of operation in 2018 and 2019:
Bezeq
Fixed Line (Bezeq’s operations as a domestic carrier)
|
|
Q1
2018
|
|
|
Q2
2018
|
|
|
Q3
2018
|
|
|
Q4
2018
|
|
|
Q1
2019
|
|
|
Q2
2019
|
|
|
Q3
2019
|
|
|
Q4
2019
|
|
|
2018
|
|
|
2019
|
|
Revenues (NIS million)
|
|
|
1,063
|
|
|
|
1,064
|
|
|
|
1,043
|
|
|
|
1,026
|
|
|
|
1,043
|
|
|
|
1,020
|
|
|
|
1,025
|
|
|
|
985
|
|
|
|
4,196
|
|
|
|
4,073
|
|
Operating profit
(NIS million)
|
|
|
473
|
|
|
|
387
|
|
|
|
451
|
|
|
|
(87
|
)
|
|
|
531
|
|
|
|
875
|
|
|
|
440
|
|
|
|
296
|
|
|
|
1,224
|
|
|
|
2,142
|
|
Depreciation and amortization
(NIS million)
|
|
|
204
|
|
|
|
211
|
|
|
|
218
|
|
|
|
217
|
|
|
|
207
|
|
|
|
204
|
|
|
|
225
|
|
|
|
225
|
|
|
|
850
|
|
|
|
861
|
|
Net profit (NIS million)
|
|
|
263
|
|
|
|
202
|
|
|
|
257
|
|
|
|
(155
|
)
|
|
|
321
|
|
|
|
562
|
|
|
|
175
|
|
|
|
134
|
|
|
|
567
|
|
|
|
1,192
|
|
Cash flow from operating activities (NIS million)
|
|
|
516
|
|
|
|
507
|
|
|
|
583
|
|
|
|
600
|
|
|
|
471
|
|
|
|
416
|
|
|
|
484
|
|
|
|
476
|
|
|
|
2,206
|
|
|
|
1,847
|
|
Payments for investments in property, plant & equipment, intangible assets and other investments
(NIS million)
|
|
|
205
|
|
|
|
313
|
*
|
|
|
233
|
*
|
|
|
225
|
|
|
|
210
|
|
|
|
333
|
*
|
|
|
145
|
*
|
|
|
193
|
|
|
|
976
|
|
|
|
881
|
|
Proceeds from the sale of property, plant & equipment and intangible assets
(NIS million)
|
|
|
7
|
|
|
|
(58
|
)**
|
|
|
8
|
|
|
|
270
|
**
|
|
|
39
|
**
|
|
|
340
|
**
|
|
|
14
|
|
|
|
14
|
|
|
|
227
|
**
|
|
|
407
|
**
|
Payments for leases
|
|
|
33
|
|
|
|
29
|
|
|
|
28
|
|
|
|
9
|
|
|
|
34
|
|
|
|
27
|
|
|
|
25
|
|
|
|
28
|
|
|
|
99
|
|
|
|
114
|
|
Number of active subscriber lines at the end of the period
(in thousands) (1)
|
|
|
1,889
|
|
|
|
1,865
|
|
|
|
1,843
|
|
|
|
1,818
|
|
|
|
1,792
|
|
|
|
1,768
|
|
|
|
1,743
|
|
|
|
1,718
|
|
|
|
1,818
|
|
|
|
1,718
|
|
Average monthly revenue per line (NIS) (ARPL) (2)
|
|
|
53
|
|
|
|
52
|
|
|
|
51
|
|
|
|
51
|
|
|
|
50
|
|
|
|
49
|
|
|
|
49
|
|
|
|
48
|
|
|
|
52
|
|
|
|
49
|
|
Number of outgoing use minutes (million)
|
|
|
1,055
|
|
|
|
1,010
|
|
|
|
960
|
|
|
|
989
|
|
|
|
926
|
|
|
|
865
|
|
|
|
888
|
|
|
|
820
|
|
|
|
4,014
|
|
|
|
3,499
|
|
Number of incoming use minutes (million)
|
|
|
1,191
|
|
|
|
1,151
|
|
|
|
1,125
|
|
|
|
1,160
|
|
|
|
1,090
|
|
|
|
1,056
|
|
|
|
1,099
|
|
|
|
1,046
|
|
|
|
4,627
|
|
|
|
4,291
|
|
Total number of internet lines at the end of the period (thousands) (5)
|
|
|
1,653
|
|
|
|
1,662
|
|
|
|
1,663
|
|
|
|
1,656
|
|
|
|
1,635
|
|
|
|
1,613
|
|
|
|
1,589
|
|
|
|
1,575
|
|
|
|
1,656
|
|
|
|
1,575
|
|
The number of lines provided as wholesale internet lines at the end of the period (thousands) (5)
|
|
|
574
|
|
|
|
600
|
|
|
|
617
|
|
|
|
626
|
|
|
|
624
|
|
|
|
612
|
|
|
|
601
|
|
|
|
592
|
|
|
|
626
|
|
|
|
592
|
|
Average monthly revenue per internet subscriber (NIS) - retail (ARPU)
|
|
|
92
|
|
|
|
93
|
|
|
|
93
|
|
|
|
96
|
|
|
|
96
|
|
|
|
97
|
|
|
|
98
|
|
|
|
98
|
|
|
|
96
|
|
|
|
97
|
|
Average bundle speed per internet subscriber - retail (Mbps) (3)
|
|
|
53.5
|
|
|
|
55.4
|
|
|
|
57.4
|
|
|
|
59.1
|
|
|
|
61.5
|
|
|
|
64.0
|
|
|
|
66.2
|
|
|
|
67.8
|
|
|
|
59.1
|
|
|
|
67.8
|
|
Telephony churn rate (4)
|
|
|
3.0
|
%
|
|
|
2.8
|
%
|
|
|
2.7
|
%
|
|
|
3.1
|
%
|
|
|
3.0
|
%
|
|
|
2.7
|
%
|
|
|
3.0
|
%
|
|
|
2.9
|
%
|
|
|
11.6
|
%
|
|
|
11.7
|
%
|
|
(1)
|
Inactive
subscribers are subscribers whose Bezeq lines have been physically disconnected (not
including a subscriber who neglected to pay his debt to the Company on time in (roughly)
the first three months of the collection process).
|
|
(2)
|
Excluding
revenues from transmission services and data communication, internet services, services
to communications operators and contractor and other works. Calculated according to average
lines for the period.
|
|
(3)
|
For
bundles with a range of speeds, the maximum speed per bundle is considered.
|
|
(4)
|
The
number of telephony subscribers (gross) who left Bezeq Fixed Line during the period divided
by the average number of registered telephony subscribers in the period.
|
|
(5)
|
Number
of active Internet lines including retail and wholesale lines. Retail - Internet lines
provided directly by the Company. Wholesale - Internet lines provided through a wholesale
service to other communications providers.
|
|
(*)
|
In
Q2 2018 - including permit fee payments in the amount of NIS 112 million (75% of the
requirement) for the sale of the Sakia property. In Q3 2018 - including payment of purchase
tax in the amount of NIS 9 million. In Q2 2019 - including payment of a betterment levy
in the amount of NIS 149 million on the sale of the Sakia property. In Q3 2019 - including
an amount of NIS 75 million received in respect of the betterment levy.
|
|
(**)
|
In
Q2 2018 - land appreciation tax paid on the sale of the Sakia property was recorded as
a reduction of amounts received from the sale of property, plant and equipment in the
amount of NIS 80 million; in Q4 2018 - including proceeds of the Sakia sale in the amount
of NIS 155 million; in Q1 2019 - including proceeds of the Sakia sale in the amount of
NIS 5 million, as well as a refund of land appreciation tax that was received in the
amount of NIS 5 million. In Q2 2019 - including the proceeds of the Sakia sale in the
amount of NIS 323 million.
|
Domestic
Fixed-Line Communications (Bezeq)
Bezeq
is the incumbent and largest provider of fixed-line telephony and fixed-line broadband internet infrastructure access services
in Israel. Its products and services include basic telephony services on domestic telephone lines and associated services and
fixed-line broadband internet infrastructure access services through its nationally deployed, high quality infrastructure network.
Bezeq also offers transmission and data communication services, services to other communications operators and broadcasting services.
Bezeq’s new high-speed next generation network, or NGN, is the most advanced fixed-line communications network in Israel.
The NGN, which covers 100% of Israeli households, uses VDSL2 technology and enables Bezeq to provide bandwidth of up to 100 Mbps
(download) speed, as well as innovative value-added services.
Fixed-Line
Telephony Services
Bezeq
had approximately 1.72 million active fixed telephone lines as of December 31, 2019. Bezeq’s fixed-line telephony services
include basic telephony service on domestic telephone lines and associated value-added services, such as voice mail, caller ID,
call waiting, call forwarding and conference calls. Bezeq also offers its business customers national toll-free numbers which
provide for full or partial payment for customer calls by the business customer.
Bezeq
offers a variety of payment plans, ranging from a monthly subscription fee per fixed telephone line and charge per second of use,
to various fixed-line telephony packages comprised of monthly amounts of minutes for a fixed monthly fee.
Most
of Bezeq’s fixed-line telephony services are subject to regulatory tariff control and the prices for such services are governed
by such regulations. With respect to services that are not subject to tariff control, Bezeq is required under the Israeli Communications
Law to set reasonable tariffs for such services. In addition, Bezeq is allowed to offer “alternative payment packages”
for services that are subject to tariff control, with different pricing than the regulated tariff, subject to certain conditions.
Fixed-Line
Broadband Internet Infrastructure Access Services
Bezeq
provides broadband internet access infrastructure services using .xDSL technology. Internet service has become one of Bezeq's
main occupations and a central channel for its investments in technology, marketing, advertising and customer acquisition and
upgrades. The average speed of Bezeq's Internet subscribers at the end of 2019 was 67.8 Mbps compared with an average of 59.1
Mbps at the end of 2018. The minimum speed of the package provided for new customers is usually 15 Mbps.
xDSL
service is also provided on subscriber lines free of charge for the access line. According to the decision of the Ministry of
Communications, Bezeq may not apply differential xDSL pricing between subscribers who use the service together with telephony
service and subscribers who only use the xDSL service.
Bezeq
is obligated to provide broadband internet access services in a wholesale BSA format to service providers that provide end-to-end
Internet services in this way to their customers, including infrastructure.
Graph
– Changes in bundle speeds of Bezeq's Internet subscribers in 2013-2019 (in Mbps at the end of each year) *:
*
For bundles with a range of speeds, the maximum speed per package is taken into account.
Transmission
and data-communication services
Data
communication services are network services for point-to-point data transmission, data transmission between computers and between
various communications networks, services to connect communications networks to the internet, and remote access services.
Bezeq
offers transmission services, including at high speeds, to communication operators and their business customers over a variety
of interfaces. There is also a decline in use of Bezeq’s transmission and data communication services.
Cloud
and digital services
This
category includes virtual server services; Bcyber service; smart home, smart business and smart city services; private virtual
PBX (IP Centrex) services; and B144 service, which is Bezeq’s advertising platform for digital advertising and marketing
platform to small businesses, BCam, Wi-Fi, SMS and remote backup.
Other
Services
Bezeq
provides services to other communications operators, including cellular operators, international call operators, HOT, NEP operators,
ISPs, domestic carriers, and Palestinian communications providers. Among the services provided by Bezeq are infrastructure services,
infrastructure upgrades, connection to Bezeq’s network, billing services, leasing of space, and services in leased premises.
Broadcast
services
Bezeq
operates and maintains radio transmitters which are operated by the Israel Broadcasting Corporation, Israel Army Radio (Galei
Zahal) and also maintains and operates the transmitters of several regional radio stations and the DTT transmitters for the Second
Authority. Bezeq is not responsible for the content of the broadcasts.
Contract
work
Bezeq
installs, maintains, and operates networks or subnetworks for various customers (e.g., the Ministry of Defense, HOT Telecom, radio
and television broadcasting companies, cellular operators, international call operators, local authorities, municipalities, and
government bodies). Bezeq has agreements with HOT Telecom to provide installation, maintenance and network hosting services using
Bezeq’s infrastructures.
The
following table shows the distribution of Bezeq's revenues by main products and services in its segment of operation, 2017-2019
(in NIS millions):
|
|
2017
|
|
|
2018
|
|
|
2019
|
|
Revenue from Internet infrastructure services
|
|
|
1,544
|
|
|
|
1,596
|
|
|
|
1,578
|
|
Percentage of total fixed-line revenues
|
|
|
36.38
|
%
|
|
|
38.04
|
%
|
|
|
38.74
|
%
|
Revenue from fixed-line telephony
|
|
|
1,281
|
|
|
|
1,156
|
|
|
|
1,039
|
|
Percentage of total fixed-line revenues
|
|
|
30.18
|
%
|
|
|
27.55
|
%
|
|
|
25.50
|
%
|
Revenue from transmission and data communication services
|
|
|
975
|
|
|
|
977
|
|
|
|
948
|
|
Percentage of total fixed-line revenues
|
|
|
22.97
|
%
|
|
|
23.28
|
%
|
|
|
23.27
|
%
|
Revenue from cloud and digital services
|
|
|
230
|
|
|
|
260
|
|
|
|
274
|
|
Percentage of total fixed-line revenues
|
|
|
5.42
|
%
|
|
|
6.20
|
%
|
|
|
6.73
|
%
|
Revenue from other services
|
|
|
214
|
|
|
|
207
|
|
|
|
234
|
|
Percentage of total fixed-line revenues
|
|
|
5.05
|
%
|
|
|
4.93
|
%
|
|
|
5.74
|
%
|
Total revenues from the domestic fixed line communications
|
|
|
4,244
|
|
|
|
4,196
|
|
|
|
4,073
|
|
Bezeq
is not dependent on a single customer, and there is no customer that accounts for 10% or more of Bezeq's total revenue. Bezeq’s
revenues are divided into two main customer types: Private (50%) and business (50%): The distribution is by revenue, as shows
in the following table (in NIS millions):
|
|
2017
|
|
|
2018
|
|
|
2019
|
|
Revenue from private customers
|
|
|
2,232
|
|
|
|
2,101
|
|
|
|
2,029
|
|
Revenue from other business customers
|
|
|
2,012
|
|
|
|
2,095
|
|
|
|
2,044
|
|
Total revenue
|
|
|
4,244
|
|
|
|
4,196
|
|
|
|
4,073
|
|
Pelephone
|
|
Q1
2018
|
|
|
Q2
2018
|
|
|
Q3
2018
|
|
|
Q4
2018
|
|
|
Q1
2019
|
|
|
Q2
2019
|
|
|
Q3
2019
|
|
|
Q4
2019
|
|
|
2018
|
|
|
2019
|
|
Revenue from services
(NIS million)
|
|
|
431
|
|
|
|
438
|
|
|
|
449
|
|
|
|
437
|
|
|
|
417
|
|
|
|
430
|
|
|
|
446
|
|
|
|
416
|
|
|
|
1,755
|
|
|
|
1,709
|
|
Revenue from the sale of terminal equipment
(NIS million)
|
|
|
188
|
|
|
|
164
|
|
|
|
155
|
|
|
|
181
|
|
|
|
161
|
|
|
|
140
|
|
|
|
166
|
|
|
|
186
|
|
|
|
688
|
|
|
|
653
|
|
Total revenue
(NIS million)
|
|
|
619
|
|
|
|
602
|
|
|
|
604
|
|
|
|
618
|
|
|
|
578
|
|
|
|
570
|
|
|
|
612
|
|
|
|
602
|
|
|
|
2,443
|
|
|
|
2,362
|
|
Operating profit (loss)
(NIS million)
|
|
|
2
|
|
|
|
2
|
|
|
|
(2
|
)
|
|
|
(4
|
)
|
|
|
(10
|
)
|
|
|
(8
|
)
|
|
|
16
|
|
|
|
(97
|
)
|
|
|
(2
|
)
|
|
|
(99
|
)
|
Depreciation and amortization
(NIS million)
|
|
|
158
|
|
|
|
159
|
|
|
|
161
|
|
|
|
177
|
|
|
|
157
|
|
|
|
156
|
|
|
|
157
|
|
|
|
163
|
|
|
|
655
|
|
|
|
633
|
|
Net profit (loss)
(NIS million)
|
|
|
9
|
|
|
|
7
|
|
|
|
6
|
|
|
|
2
|
|
|
|
2
|
|
|
|
2
|
|
|
|
18
|
|
|
|
(69
|
)*
|
|
|
24
|
|
|
|
(47
|
)*
|
Cash flow from operating activities (NIS million)
|
|
|
239
|
|
|
|
181
|
|
|
|
194
|
|
|
|
156
|
|
|
|
195
|
|
|
|
136
|
|
|
|
200
|
|
|
|
146
|
|
|
|
770
|
|
|
|
677
|
|
Payments for investments in property, plant & equipment, intangible assets and other investments, net (NIS million) (1)
|
|
|
69
|
|
|
|
90
|
|
|
|
69
|
|
|
|
78
|
|
|
|
63
|
|
|
|
82
|
|
|
|
72
|
|
|
|
75
|
|
|
|
306
|
|
|
|
292
|
|
Payments for leases
|
|
|
75
|
|
|
|
50
|
|
|
|
64
|
|
|
|
70
|
|
|
|
69
|
|
|
|
46
|
|
|
|
76
|
|
|
|
51
|
|
|
|
259
|
|
|
|
242
|
|
Number of postpaid subscribers at the end of the period (thousand) (2) (5)
|
|
|
1,760
|
|
|
|
1,800
|
|
|
|
1,817
|
|
|
|
1,831
|
|
|
|
1,842
|
|
|
|
1,866
|
|
|
|
1,895
|
|
|
|
1,911
|
|
|
|
1,831
|
|
|
|
1,911
|
|
Number of prepaid subscribers at the end of the period (thousand) (2) (5)
|
|
|
786
|
|
|
|
801
|
|
|
|
368
|
|
|
|
374
|
|
|
|
382
|
|
|
|
397
|
|
|
|
415
|
|
|
|
425
|
|
|
|
374
|
|
|
|
425
|
|
Number of subscribers at the end of the period (2)
|
|
|
2,546
|
|
|
|
2,601
|
|
|
|
2,185
|
|
|
|
2,205
|
|
|
|
2,224
|
|
|
|
2,263
|
|
|
|
2,310
|
|
|
|
2,336
|
|
|
|
2,205
|
|
|
|
2,336
|
|
Average monthly revenue per subscriber (NIS) (ARPU) (3)
|
|
|
57
|
|
|
|
57
|
|
|
|
68
|
|
|
|
66
|
|
|
|
63
|
|
|
|
64
|
|
|
|
65
|
|
|
|
60
|
|
|
|
62
|
|
|
|
63
|
|
Churn rate (4)
|
|
|
8.0
|
%
|
|
|
7.3
|
%
|
|
|
9.1
|
%
|
|
|
9.0
|
%
|
|
|
8.6
|
%
|
|
|
7.5
|
%
|
|
|
7.3
|
%
|
|
|
7.3
|
%
|
|
|
33.3
|
%
|
|
|
30.7
|
%
|
|
*
|
Include
non-recurring expenses resulting from implementation of collective labor agreement of NIS 59 million.
|
|
(1)
|
Net
of immaterial sales of PP&E.
|
|
(2)
|
Subscriber
data includes Pelephone subscribers (without subscribers from other operators hosted
on the Pelephone network and excluding IOT subscribers from Q3 2018) and does not include
subscribers connected to Pelephone services for six months or more but who are inactive.
An inactive subscriber is one who in the past six months has not received at least one
call, has not made one call / sent one SMS, or has performed no surfing activity on his
phone or has not paid for Pelephone services. Prepaid subscribers are included in the
list of active subscribers from the date on which the subscriber loaded his device and
are removed from the list of active subscribers if he makes no outgoing use of his device
for six months or more. Notably, a customer may have more than one subscriber number
(“line”). The subscriber list includes subscribers who use different services
(e.g. data for car media systems), from which the average revenue is substantially lower
than for other subscribers. On the change in the definition of subscribers from Q3 2018,
see note (5) below.
|
|
(3)
|
Average
monthly revenue per subscriber (postpaid and prepaid). The index is calculated by dividing
the average total monthly revenues from cellular services, from Pelephone subscribers
and other telecom operators, including revenues from cellular operators who use Pelephone's
network, repair services and extended warranty in the period, by the average number of
active subscribers in the same period. On the effect of the change in the definition
of a subscriber from Q3 2018 on the ARPU index, see note (5) below.
|
|
(4)
|
The
churn rate is calculated at the ratio of subscribers who disconnected from the company's
services and subscribers who became inactive during the period, to the average number
of active subscribers during the period. On the effect of the change in the definition
of a subscriber from Q3 2018 on the churn rate, see note (5) below.
|
|
(5)
|
From
Q3 2018, Pelephone updated the definition of an active subscriber so that its subscriber
listing will no longer include IOT subscribers, and it added a separate comment for prepaid
subscribers so that a prepaid subscriber will be included in the list of active subscribers
from the date on which the subscriber loaded his device, and it will be removed from
the list of active subscribers if no outgoing calls were made for six months or more.
As a result of this change, at the beginning of Q3 2018, 426,000 prepaid subscribers
and about two thousand IOT subscribers were written off Pelephone’s subscriber
listings. This led to an increase of NIS 11 in the ARPU index and an increase of 1.5%
in the churn rate in Q3 2018.
|
Cellular
Telephony (Pelephone)
Pelephone
is among the leading cellular telephony services providers in Israel. Pelephone provides cellular telephony services, sells handsets
and other end-user equipment, and provides repair services for handsets sold by Pelephone.
Pelephone
|
|
As at and for the year ended December 31,
2019
|
|
|
|
(in millions, except percentages)
|
|
Revenues (in NIS)
|
|
|
2,362
|
|
Estimated market share (as of September 30, 2019)
|
|
|
21.2
|
%
|
Total Subscribers
|
|
|
2.31
|
|
Churn rate
|
|
|
30.7
|
%
|
Services
provided by Pelephone:
Package
services. Package services provided by Pelephone include:
|
●
|
Basic
telephone services (voice) including basic voice services, call completion and auxiliary
services such as call waiting, follow-me, voice mailbox, voice conference call and caller
ID, MMS multimedia messages.
|
|
●
|
Browsing
and data communications services – Internet browsing using 3G and 4G mobile devices.
|
|
●
|
Messaging
service – a service for sending and receiving SMS text messages and multimedia
MMS messages.
|
|
●
|
IOT
Services (Internet of Things) - Pelephone began to offer its customers advanced IOT solutions
(such as smart building networks with command and control systems).
|
|
●
|
Roaming
Services - Pelephone provides its customers with roaming coverage in more than 220 countries
worldwide. Pelephone also provides incoming roaming services for the customers of foreign
operators staying in Israel.
|
|
●
|
Servicing
and repair services – Pelephone offers expanded repair and warranty services; for
a monthly fee entitling the customer to mobile handset repair and warranty services,
or for a one-time payment at the time of repair.
|
|
●
|
Added
value services - Pelephone offers its customers added value and supplementary services
such as Pelephone cloud backup services, anti-virus and cyber security services, etc.
|
|
●
|
PTT
(Push to Talk) services - Pelephone began offering its business customers the most advanced
PTT services worldwide, enabling fast and secure organizational communications at the
push of a button.
|
|
●
|
Pelephone
provides part of these services under hosting agreements with other cellular operators
that use Pelephone’s network, so that they can provide services to their customers.
|
The
mobile radio telephony segment is extremely competitive. Competition in this sector has led to high subscriber churn between the
cellular operators and erosion of their revenues, and to an increase in the internet browsing volume included in the base package
that has caused significant erosion of the average revenue per user (ARPU). The growth in number of postpaid subscribers in the
past four years compensated for the price erosion and allowed Pelephone to maintain stable income.
The
terminal equipment market is also fiercely competitive among the cellular operators and competing against the numerous stores
that sell terminal equipment imported by parallel import. In 2019, the trend of manufacturers launching device models at lower
prices compared to previous years continues which, together with the decrease in number of devices sold to end customers, has
led to further decile in average revenue per device. To minimize damage to revenues, Pelephone increased the range of equipment
it sells and it also sells non-cellular electronic equipment.
Most
terminal equipment and electronic products are sold with installments. The decrease in terminal equipment sales over the years
has led to a decrease in trade receivables as well as a decline in trade payables to terminal equipment suppliers.
The
cellular market growth rate is lower due to penetration rate saturation1. The penetration rate at September 30, 2019
was 120%.
Pelephone
also offers various types of mobile phones, on-board telephones, hands-free devices and accessories that support its range of
services. Pelephone also offers its customers other terminal equipment such as tablets, laptops, modems, television sets and game
consoles.
Revenue
from products and services
Terminal
equipment – Pelephone offers various types of mobile phones, on-board telephones, hands-free devices, and accessories that
support its range of services. Pelephone also offers its customers other terminal equipment such as tablets, laptops, modems,
speakers, smart watches, headphones and related electronic equipment.
The
following table provides a breakdown of Pelephone’s revenues from products and services (NIS in millions) in the last three
years:
Breakdown
of Pelephone's revenues from products and services (in NIS millions):
Products and services
|
|
2017
|
|
|
2018
|
|
|
2019
|
|
Revenue from services
|
|
|
1,782
|
|
|
|
1,755
|
|
|
|
1,709
|
|
Percentage of Pelephone's total revenue
|
|
|
70
|
%
|
|
|
71.8
|
%
|
|
|
72.4
|
%
|
Revenue from products (terminal equipment)
|
|
|
764
|
|
|
|
688
|
|
|
|
653
|
|
Percentage of Pelephone's total revenue
|
|
|
30
|
%
|
|
|
28.2
|
%
|
|
|
27.6
|
%
|
Total revenue
|
|
|
2,546
|
|
|
|
2,443
|
|
|
|
2,362
|
|
|
1
|
Penetration
rate - the ratio between the number of subscribers in the market and the total population in Israel (excluding foreign workers
and Palestinians, although they are included in the number of subscribers).
|
Breakdown
of revenue from customers (in NIS million):
Products and services
|
|
2017
|
|
|
2018
|
|
|
2019
|
|
Revenue from private customers
|
|
|
1,541
|
|
|
|
1,415
|
|
|
|
1,334
|
|
Revenue from business customers (*)
|
|
|
1,005
|
|
|
|
1,028
|
|
|
|
1,028
|
|
Total revenue
|
|
|
2,546
|
|
|
|
2,443
|
|
|
|
2,362
|
|
(*)
|
Revenue
from business customers include revenues from hosting agreements, most of which was from
Rami Levy.
|
At
the end of 2019, Pelephone had 2.3 million subscribers, consisting of 1.8 million postpaid subscribers and 0.4 million prepaid
subscribers. Revenues from the prepaid subscribers are immaterial relative to Pelephone's total revenues. Following the update
of the definition of an active subscriber, beginning the third quarter of 2018, 0.4 million prepaid subscribers were deleted from
Pelephone's subscriber base.
Bezeq
International
|
|
Q1
2018
|
|
|
Q2
2018
|
|
|
Q3
2018
|
|
|
Q4
2018
|
|
|
Q1
2019
|
|
|
Q2
2019
|
|
|
Q3
2019
|
|
|
Q4
2019
|
|
|
2018
|
|
|
2019
|
|
Revenues (NIS million)
|
|
|
352
|
|
|
|
336
|
|
|
|
333
|
|
|
|
370
|
|
|
|
341
|
|
|
|
339
|
|
|
|
329
|
|
|
|
330
|
|
|
|
1,391
|
|
|
|
1,339
|
|
Operating profit
(NIS million)
|
|
|
33
|
|
|
|
29
|
|
|
|
30
|
|
|
|
19
|
|
|
|
33
|
|
|
|
17
|
|
|
|
(21
|
)
|
|
|
(86
|
)
|
|
|
111
|
|
|
|
(57
|
)
|
Depreciation and amortization (NIS million)
|
|
|
43
|
|
|
|
45
|
|
|
|
46
|
|
|
|
60
|
|
|
|
46
|
|
|
|
46
|
|
|
|
47
|
|
|
|
51
|
|
|
|
194
|
|
|
|
190
|
|
Net profit (loss) (NIS million)
|
|
|
24
|
|
|
|
20
|
|
|
|
20
|
|
|
|
13
|
|
|
|
25
|
|
|
|
10
|
|
|
|
(18
|
)
|
|
|
(67
|
)
|
|
|
77
|
|
|
|
(50
|
)*
|
Cash flow from operating activities (NIS million)
|
|
|
67
|
|
|
|
54
|
|
|
|
73
|
|
|
|
106
|
|
|
|
56
|
|
|
|
48
|
|
|
|
64
|
|
|
|
87
|
|
|
|
300
|
|
|
|
255
|
|
Payments for investments in property, plant & equipment, intangible assets and other investments, net
(NIS million) (1)
|
|
|
31
|
|
|
|
44
|
|
|
|
26
|
|
|
|
25
|
|
|
|
33
|
|
|
|
34
|
|
|
|
40
|
|
|
|
21
|
|
|
|
126
|
|
|
|
128
|
|
Payments for leases
|
|
|
9
|
|
|
|
9
|
|
|
|
9
|
|
|
|
9
|
|
|
|
8
|
|
|
|
8
|
|
|
|
8
|
|
|
|
8
|
|
|
|
36
|
|
|
|
32
|
|
Churn rate (2)
|
|
|
6.0
|
%
|
|
|
6.0
|
%
|
|
|
5.8
|
%
|
|
|
7.7
|
%
|
|
|
6.6
|
%
|
|
|
6.2
|
%
|
|
|
7.1
|
%
|
|
|
6.3
|
%
|
|
|
25.5
|
%
|
|
|
26.2
|
%
|
*
|
Including non-recurring expenses resulting from implementation of collective labor agreement and impairment losses in a total amount of NIS 115 million.
|
(1)
|
Include
long-term investments in assets.
|
(2)
|
The
number of Internet subscribers who left Bezeq International during the period, divided
by the average number of registered Internet subscribers in the period.
|
ISP,
ILD, Data Services and ICT (Bezeq International)
Bezeq
International is the leading provider of ISP services in Israel and one of Israel’s leading providers of ILD and international
and domestic data transfer and network services. Bezeq International provides comprehensive communications solutions that include
ISP and related value-added services, international and domestic telephony, PBX supply and support, ICT, cloud computing services,
data communications and information security, website server hosting and related managed services. Bezeq International also owns
the JONAH high-speed submarine optical fiber communications cable system connecting Israel and Europe, which provides increased
bandwidth (capacity and speed) and has positioned Bezeq International as the sole ISP in Israel to own and operate an advanced
international network.
In
the internet service provider (ISP) sector, some 80 companies have so far been granted ISP licenses, among them holders of special
licenses for providing these services and special general licenses authorizing them to provide international call services, domestic
operator services and MRT services.
ISP
Services
In
the Internet services sector Bezeq International provides Internet service provider (ISP) services for private and business
customers, including requisite terminal equipment and support over DSL based transmission, configuration and cable
infrastructure. and access services to Bezeq’s Internet infrastructure (as part of the wholesale market); hosting
services offering site and server storage services at a designated installation, including value added services (such as
monitoring and control); information security services; Internet and LAN network connection security using required terminal
equipment or software, including monitoring; data services including international IP based data communication solutions for
business customers with global deployment; and high speed Wi-Fi services, including public hotspots. Bezeq International also
markets packages that include DBS's Sting TV, an internet-based television services platform (together with internet access
services). In 2019, Bezeq International expanded marketing of packages that include yes content services, in addition to
Sting TV, together with ISP services and Bezeq International's home phone line, and DBS also began marketing Bezeq
International's ISP services. The packages are subject to the detachability obligation Bezeq International provides these
Internet services primarily via its exclusive wholly-owned Jonah submarine cable between Israel and Italy, launched in
December 2011. Bezeq International is the only provider among ISPs operating in Israel to own a submarine cable. Ownership of
the sub-marine cable frees Bezeq International from dependence on infrastructure providers, and also allows it to offer its
customers higher quality browsing.
Voice
(telephony) services
In
the voice services sector Bezeq International provides international direct dialing (IDD) services to business and private customers;
toll-free dialing overseas for business customers; international call hubbing and routing services - transferring international
calls between foreign telecommunication providers (worldwide); phone-card services enabling prepaid and postpaid dialing from
Israel overseas and from abroad to Israel, and the 1809 service that allows dialing from Israel to other countries. Furthermore,
Bezeq International provides domestic telephony services.
International
data services
Bezeq
International provides international data communication solutions for business customers including customized global deployment.
The services are provided via Bezeq International’s submarine cable and the optic cables deployed from Israel to Europe
over which Bezeq International has long-term user rights, and through its business partnerships with leading global telecom providers
such as British Telecom, which provide its customers access to their sophisticated global network services.
In
addition to the foregoing services, Bezeq International offers ITS licensees to provide Bezeq International’s services and
ISP licensees the use of its international capacities (through leasing or by purchasing indefeasible rights of use), over Bezeq
International’s submarine cable, and the user rights it acquired in European terrestrial infrastructures and in other international
networks.
Business
Sector-Data Services and ICT
Bezeq
International provides ICT (Information and Communication Technology) solutions for business customers. Customer ICT solutions
include extensive communications solutions such as server and web hosting services, technical maintenance and support services,
system and networking services, outsourcing and out-tasking services, security and risk management solutions, IP based services,
cloud computing services, online backup services, market and advertising services for businesses over a digital platform (Bigger)
and equipment sales. Bezeq International has adopted a comprehensive solution model with a single contact person, fully responsible
for dealing with the customer (one service provider, one responsibility).
Bezeq
International markets and maintains communication systems for the entire the Israeli market, and PBX exchanges, telephony networks
and IP communications, mainly for its business customers. As part of its service contracts, Bezeq International provides maintenance
services for various PBX exchange manufacturers. These services are given for gateways, PBX exchanges and network end points (NEP)
for lines used as both internal and external lines.
DBS
|
|
Q1
2018
|
|
|
Q2
2018
|
|
|
Q3
2018
|
|
|
Q4
2018
|
|
|
Q1
2019
|
|
|
Q2
2019
|
|
|
Q3
2019
|
|
|
Q4
2019
|
|
|
2018
|
|
|
2019
|
|
Revenues (NIS million)
|
|
|
375
|
|
|
|
375
|
|
|
|
367
|
|
|
|
356
|
|
|
|
343
|
|
|
|
337
|
|
|
|
334
|
|
|
|
331
|
|
|
|
1,473
|
|
|
|
1,345
|
|
Operating profit (loss)
(NIS million)
|
|
|
(1
|
)
|
|
|
(17
|
)
|
|
|
1
|
|
|
|
(1,139
|
)*
|
|
|
(45
|
)
|
|
|
(24
|
)
|
|
|
20
|
|
|
|
(6
|
)
|
|
|
(1,156
|
)*
|
|
|
(55
|
)
|
Depreciation, amortization and impairment (NIS
million)
|
|
|
79
|
|
|
|
79
|
|
|
|
81
|
|
|
|
84
|
|
|
|
55
|
|
|
|
68
|
|
|
|
50
|
|
|
|
46
|
|
|
|
323
|
|
|
|
219
|
|
Net profit (loss)
(NIS million)
|
|
|
1
|
|
|
|
(10
|
)
|
|
|
(2
|
)
|
|
|
(1,137
|
)*
|
|
|
(50
|
)
|
|
|
(27
|
)
|
|
|
15
|
|
|
|
(7
|
)
|
|
|
(1,148
|
)*
|
|
|
(69
|
)**
|
Cash flow from operating activities (NIS million)
|
|
|
86
|
|
|
|
60
|
|
|
|
34
|
|
|
|
46
|
|
|
|
53
|
|
|
|
22
|
|
|
|
37
|
|
|
|
31
|
|
|
|
226
|
|
|
|
143
|
|
Payments for investments in property, plant & equipment, intangible assets and other investments, net
(NIS million)
|
|
|
62
|
|
|
|
75
|
|
|
|
79
|
|
|
|
81
|
|
|
|
64
|
|
|
|
73
|
|
|
|
69
|
|
|
|
32
|
|
|
|
297
|
|
|
|
238
|
|
Payments for leases
|
|
|
8
|
|
|
|
8
|
|
|
|
9
|
|
|
|
6
|
|
|
|
8
|
|
|
|
7
|
|
|
|
8
|
|
|
|
7
|
|
|
|
31
|
|
|
|
30
|
|
Number of subscribers (at the end of the period, in thousands) (1)
|
|
|
580
|
|
|
|
582
|
|
|
|
584
|
|
|
|
574
|
|
|
|
568
|
|
|
|
565
|
|
|
|
558
|
|
|
|
555
|
|
|
|
574
|
|
|
|
555
|
|
Average monthly revenue per subscriber (ARPU)
(NIS) (2)
|
|
|
214
|
|
|
|
215
|
|
|
|
210
|
|
|
|
206
|
|
|
|
200
|
|
|
|
198
|
|
|
|
198
|
|
|
|
198
|
|
|
|
211
|
|
|
|
199
|
|
Churn rate (3)
|
|
|
6.1
|
%
|
|
|
4.7
|
%
|
|
|
5.1
|
%
|
|
|
5.6
|
%
|
|
|
5.6
|
%
|
|
|
4.9
|
%
|
|
|
5.5
|
%
|
|
|
5.2
|
%
|
|
|
21.5
|
%
|
|
|
21.2
|
%
|
|
(*)
|
See
Note 9 to the 2019 Financial Statements concerning impairment of assets.
|
(**)
|
Including non-recurring expenses of NIS 45 million resulting from the implementation of the collective labor agreement in DBS.
|
|
(1)
|
Subscriber
- a single household or small business customer. In the case of a business customer that
has more than a certain number of decoders (such as a hotel, kibbutz, or gym), the number
of subscribers is standardized. The number of business customers that are not small businesses,
is calculated by dividing the total payment received from all the business customers
that are not small businesses by the average revenue per small business customer, which
is determined periodically. In Q4 2018, the standardization formula was updated as a
result of which the number of subscribers fell by 7,000. This is partially due to the
fact that the average revenue per small business customer in the special offers (at least
100 customers per offer) increased in 2018 as a result of customers moving over to packages
that are richer in content at a higher price.
|
|
(2)
|
Monthly
ARPU is calculated by dividing total DBS revenues (from content and equipment, premium
channels, advanced products, and other services) by the average number of customers in
the period.
|
|
(3)
|
Number
of DBS subscribers who left DBS during the period, divided by the average number of DBS
registered subscribers in the period. The churn rate includes DBS subscribers who moved
from satellite services to Sting TV and the reverse. DBS believes that the rate of movement
is negligible and is not more than 1% of all DBS subscribers in the year.
|
Multi-Channel
and online television transmissions (OTT), Pay Television (DBS)
DBS's
goals are to maintain its market share and customer base, while maintaining its business and competitive position in the sector
and continuing its streamlining measures.
To
achieve these goals, along with efforts to reduce costs, DBS intends to invest considerable effort in marketing and sales, and
in appropriate marketing strategy designed to continue attracting subscribers; and to retain existing customers; continually improve
the array of services to subscribers; improving the added value offers to customers; creating differentiation and innovation in
its broadcasting content, to increase the amount of content purchased by each subscriber and expand DBS's value-added services,
and to invest in the development and integration of advanced technologies and new services. These efforts include DBS's drive
to increase the rate of penetration of advanced services, including the PVR decoders and VOD and HD services among its subscribers
as well as to also provide its content on additional platforms, such as yesGo and StingTV, in a way that will increase DBS revenues
and subscriber loyalty to DBS's services.
In
March 2019, the Boards of Bezeq and DBS approved an outline plan for DBS switching from satellite broadcasting to online transmission
(OTT) in a gradual, prolonged process, expected to be spread over a period of up to seven years. DBS's average annual investment
over the planned years is expected to be similar to the average annual investment in recent years. DBS intends to routinely monitor
market conditions, competition and the technological environment, and will periodically review the feasibility of the outline
plan and the need, if any, to make adjustments in it, in the pace of its execution or in the manner of its implementation, taking
into account the needs of its customers and DBS’s regulatory obligations.
DBS
provides subscribers of its satellite broadcasts online VOD services via the internet (OTT). These services are provided for a
service subscription fee (most subscribers currently have special offer subscriptions that exempt them from this fee), while some
of the content is provided for an additional charge.
Connecting
Satellite Subscribers to VOD services requires the use of specific types of decoders. In recent years, the number of satellite
subscribers connected to VOD services and the consumption of VOD services has increased significantly due to the increased supply
of available content, increase in available band width at subscribers' homes and significant increase in use of advanced decoders.
DBS
also operates its online OTT yesGo service, allowing satellite subscribers to view satellite broadcasts of the channels included
in this service, which they have purchased for home television viewing, as well as VOD content, via various terminal devices.
To
allow reception of DBS services online, dish antennas are installed on buildings and several types of decoders are installed in
the subscriber’s home: decoders enabling reception of SD broadcasts only, and advanced decoders, some of which are PVR converters
for recording content, some are HD Zapper decoders for receiving HD broadcasts, and some combine all the foregoing features (HDPVR
decoders). DBS also markets state-of-the-art PVR decoders that enable higher resolution viewing, known as 4K or UltraHD.
Most
of the PVR decoders also enable MultiRoom service through which, via a home network, content recorded on such decoders can also
be viewed through other (HD Zapper or HDPVR) decoders in the subscriber's home. The majority of satellite subscribers use advanced
decoders of various types (HD Zapper, HDPVR, PVR and PVR 4K decoders).
Pursuant
to the provisions of the Communications Law, the terms of DBS's broadcasting license and the Council's decisions, its satellite
broadcasts include a basic package or one of the core packages that every subscriber is required to purchase, as well as additional
user selectable channels, either as packages or as individual channels.
Currently,
most of the satellite subscribers have a special campaign subscription, the highlights of which include the offer of a vast majority
of linear channels and VOD service at an all-inclusive price that reflects a price discount for most subscribers when joining.
The high enrollment rate for the special campaign, decreased the average revenue per subscriber (ARPU), and this reduction, together
with additional measures were intended to help DBS cope with the increasing competition and decrease in the number of subscribers.
Continued enrollment is expected to cause further decline in the ARPU.
Sting
TV Services
In
2017 DBS launched its online television service under the name, StingTV, which includes linear TV channels and VOD content. The
service is based on the Android TV operating system which allows content to be viewed via a streamer, smart TV and other terminal
devices. The service is made up of a number of content packages, with each package containing linear channels and VOD content,
and subscribers can join one or more of these packages, according to their choice.
As
a rule, this service is relatively low priced compared with services provided under broadcasting licenses and does not include
the full range of content offered to the Satellite Subscribers. The service is primarily digital (subscribing and customer service
are via online interfaces), based on subscriber self-installation (if installation of a streamer is required).
DBS
|
|
As at and for the year ended December 31, 2019
|
|
|
|
(in millions,
except
percentages)
|
|
Revenues (in NIS)
|
|
|
1,345
|
|
Estimated market share2
|
|
|
32
|
%
|
Subscribers (in thousands)
|
|
|
555
|
|
Churn rate
|
|
|
21.2
|
%
|
|
2
|
Market
share was calculated out of the foregoing total number of subscribers of DBS, HOT, Partner and Cellcom as specified below (and
not out of the total number of viewers and subscribers in the market, due to lack of actual figures in this regard). The estimate
of DBS's market share in 2019 and 2018 is based on the number of subscribers of DBS, Cellcom and Partner (based on their reports
of the number of their subscribers at the end of the third quarter of 2019), and of HOT, where with regard to 2019 and 2018 HOT
did not publish the number of its subscribers, and therefore the figures relating to HOT are estimated by DBS, taking into account
past trends and existing figures for the other market participants). Nonetheless, there is no certainty that the figures assumed
for HOT are accurate, and therefore it is possible that the actual market share may be different from those estimated.
|
Marketing,
Sales and Customer Service
Under
the structural separation limitations, each of the Bezeq Group companies maintains independent marketing and sales operations.
Domestic
Fixed-Line Communications (Bezeq)
Bezeq
has marketing, sales and service systems for its business and private customers, which include customer managers for the business
sector, combined sales and service call centers around the country, technical support centers for private and business customers,
Bezeq stores throughout Israel offering sales and services, as well as a virtual online shop.
Bezeq
markets its services mainly through advertising in the mass media, telephone sales centers, customer managers and an array of
independent dealers which are mainly ISPs, outsourced sales centers, and ISPs which, upon establishment of the wholesale market,
mainly market end-to-end service packages based on Bezeq’s wholesale BSA services. Bezeq also has independent service and
sales channels on its website (adapted to surfing from mobile phones), a dedicated application (Bezeq Sheli, My Bezeq), and also
offers an Interactive Voice Response (IVR).
Cellular
Telephony (Pelephone)
Pelephone’s
distribution network includes 400 points of sale at which it is possible to enroll for Pelephone’s services. The point of
sale network is diverse and includes stores and stalls operated by Pelephone, retail chains that market Pelephone products and
24 customer service and sales centers deployed around the country that engage in sales, repair of devices and customer retention.
In addition, Pelephone operates an internal and external telemarketing network. As a rule, these dealers are paid a commission
on sales.
In
the past year Pelephone continued expanding its distribution network. Pelephone’s subscriber service network includes online
channels, including Pelephone’s website and 8 call centers.
ISP,
ILD, Data Services and ICT (Bezeq International)
Bezeq
International has sales channels for the private market, including customer recruitment and retention call centers, a country-wide
direct sales network (providing “door to door” and point of sale services), a technical support and customer service
network and a distribution channel system that includes external marketing and dealership centers. The business market sales channels
include customer recruitment centers and business and administration service and solution centers for business customers. Bezeq
sells Bezeq International services as part of joint service bundles.
Multi-Channel
Pay Television (DBS)
DBS
customer service operations are carried out mainly by in-house and outsourced call centers, as well as by self-service via interactive
voice response, DBS’s website and set-top boxes. Field technical support and installations are performed by DBS technicians
and subcontractors.
DBS’s
sales operations are carried out via door-to-door sales personnel, call centers and third-party dealers. DBS focuses its marketing
strategy on media campaigns with high presence on television as well as other medias such as radio, newspapers, Internet and billboard
commercials, using well-known international actors and marketing special offers. DBS’s campaigns highlight its role as a
global technology pioneer with leading value- added services (VOD, PVR, HD, MultiRoom, streamer and mobile applications). DBS
also highlights its relationships with other well-known, popular brands.
Networks
Domestic
Fixed-Line Communications (Bezeq)
Bezeq
has a Next-Generation Network (NGN) based on a core IP network and deployment of an optical fiber network to street cabinets (a
network topology known as Fiber to the Curb, FTTC), and also based on an access network (a system that connects NEPs on the subscriber's
premises to the network and engineering systems). The connection from the home to the access network is based on copper cables
and the connection from the access systems to the backbone is based mainly on optic cables. In addition, some of the peripheral
equipment (equipment installed at the subscriber, such as routers) is owned by Bezeq and leased to the customer. In the NGN, download
broadband speeds of up to 100 Mbps and innovative added value services can be provided using VDSL2. Other advantages of the new
technology are simplification of the network structure and better management ability.
Bezeq
is expanding the deployment of infrastructure, including optical fiber deployment since 2013 so that the fibers will be as near
to the customer's premises as possible (FTTH/FTTB), as a basis for future provision of more advanced and broader-band communication
services than those currently provided based on new technologies using the copper cables on the customer's premises.
Bezeq
slowed the pace of deployment of the fibers significantly in 2017. Bezeq is focusing its efforts on examining the readiness of
the new technologies, which will allow it to provide the service more extensively, and on investments in the existing network
with the purpose of increasing the bandwidth, quality and survivability of the network. On March 28, 2018, Bezeq applied to the
Ministry of Communications to regulate the ultra-high-speed segment so as to enable national deployment of these speeds. On December
23, 2018, the Ministry of Communications contacted Bezeq for clarifications, according to which the Ministry requires further
information to complete its examination with respect to implementation of 35B technology (expansion of the xDSL technology with
which speeds of up to 300 Mbps can be reached, depending on the quality of the copper infrastructure) in terms of provision of
services in an orderly and proper manner without materially harming competition, including the option of laying down conditions
to ensure the absence of such harm.
As
at the end of 2019, the Company deployed optical fibers directly to 120,000 buildings and in certain areas to a point at the center
of a group of buildings. All in all, the connection potential is up to 1.5 million households and businesses.
Call
for public comments of Ministry of Communications with respect to the ultra-wide bandwidth infrastructure deployment policy in
Israel
On
December 18, 2018, the Ministry of Communications published a call for public comments with respect to the principles for deployment
of ultra-wide bandwidth infrastructure in Israel setting out the basis for the policy under consideration at the Ministry which,
according to it, is intended to supplement the existing system of incentives and create regulatory certainty for the communications
companies in terms of regulation. In the call for public comments, the Ministry presented initial principles according to which
it is considering formulating regulation aimed at providing a solution for the different issues. Subsequently, the Company held
open discussions on the subject with the Ministry of Communications’ representatives, in which, and in the response that
it submitted to the call for comments, the Company raised its position on the failures that it believes are inherent in the intentions
published in the call for public comment.
Further
to the above call for public comment, the Ministry announced the establishment of an interministerial team to review the policy
for deployment of ultra-wide bandwidth fixed communication infrastructure in Israel that includes representatives from the Ministry
of Communications, Ministry of Finance and the Competition Authority. On November 5, 2019, the Ministry of Communications published
the interministerial team’s recommendations to the public’s comments:
A.
The Company will be able to choose the statistical areas in which it will deploy and operate optical fiber networks to all households
in those areas. Notice of the areas selected must be submitted to the Ministry of Communications by the specified date and this
will be written into the regulations that will obligate the Company. Deployment in these areas must be completed within five years.
B.
A fund will be set up to provide financial incentives for deployment of an optical fiber network to all households in all statistical
area in which the Company announced that it will not deploy a fiber network (“the Incentive Areas” and “the
Fund”, respectively). The Fund will allocate monies through tenders and winners will be determined on the basis of the lowest
offers for deployment per household in the areas in which the optical fiber network is to be deployed.
C.
The Fund will be financed by annual payments made by license holders under the Communications Law (including the Company) of 0.5%
of their annual revenues.
D.
To encourage the Company to undertake a wide deployment and limit the Incentive Areas, and to reduce the deployment costs in the
Incentive Areas and create a high level of competition, the team recommended: To establish limitations on the Company’s
deployment in the Incentive Areas; the Company will not be able to compete in the tenders for the allocation of monies from the
Fund; the cost of use of the Company’s physical infrastructures in the Incentive Areas will be set using a different method
of calculation than set out in the regulations for the wholesale market and as a result will be significantly lower; and winners
of the tender will be obligated to provide BSA service to other license holders.
Notably,
the team was also of the opinion that the examination should be continued regarding the deployment obligation of HOT as part of
an additional expert opinion, in accordance with developments in the HOT network and to adjust the HOT deployment obligation,
taking note of the advantages of its existing infrastructure and scope of the deployment of its passive network.
The
team believes that implementation of the proposed regulations will, in the short term, lead to wide deployment of a fiber optic
network, and within a reasonable time to a nationwide deployment of a fiber optic network.
The
recommendation documents also indicate that in order to implement the recommendations, amendments to the regulations, secondary
legislation and licenses will be necessary.
On
December 15, 2019, Bezeq forwarded the comments to the team’s recommendations stipulating that in order to effectively promote
deployment of the fiber network, several amendments to the proposed outline are required: The tariffs for use of Bezeq’s
infrastructure (ducts and/or dark fiber) in the Incentive Areas; the regulation is unreasonable and contracts the principles of
the law and economics; Bezeq must be allowed to participate in tenders in the Incentive Areas; amendment must be made regarding
the Company’s rate of deployment and time constants for connection of customers.
Tariffs
for service on the ultra-wide bandwidth fiber infrastructure
Tariffs
for BSA service on Bezeq’s network - on July 24, 2019, Bezeq received hearing documents from the Ministry of Communications,
regarding determining a maximum tariff for access to ultra-wide bandwidth managed on Bezeq’s fiber network. According to
the Ministry, the hearing on this subject is part of the comprehensive fiber plan being formulated and includes a recommendation
for setting a maximum tariff for BSA service over fiber. According to the hearing documents, the maximum tariff is temporary and
will be applicable immediately upon provision of the service. This tariff will remain in force until a tariff is set by Bezeq
in accordance with the regulatory guidelines to be adopted following publication of the fiber plan. It is clarified that the Company
does not currently operate a fiber optic network that reaches the homes of private customers and it will only be possible to provide
the BSA service once such a network has been established, if at all. Bezeq submitted its comments on the hearing on September
8, 2019, stating that corrections should be made to the factual assumptions used to calculate the service tariffs proposed by
the Ministry, where the derived tariffs are much lower than they should be. Bezeq further stated that there is no logic or foundation
to the determination that the installation prices are part of the service price and that a basic condition for providing the service
is that infrastructure is already in place in the NEP section that the end customer or the service provider has the right to use,
an issue which Bezeq claims is not regulated in this hearing. Bezeq also noted that instead of the temporary tariff, it should
be determined that from the outset tariffs for wholesale service on optical fibers will be set by the Company based on generally
accepted Economic Replicability Tests around the world.
Tariffs
for the service of service providers - on August 4, 2019, Bezeq received hearing documents from the Ministry of Communications
concerning a standard tariff for fiber-based Internet services (FTTP). According to the hearing documents, this is another layer
in the regulations that will apply to the provision of fiber-based Internet services, whereby the Ministry is considering to determine
that the provision of FTTP services by service providers (who do not have a deployment obligation) cannot discriminate against
subscribers based on the type of infrastructure they are using, including if the infrastructure belongs to the service provider
or to another infrastructure owner or other party. The Company submitted its comments on the hearing on September 8, 2019 and
stated that it is extremely important that effective enforcement mechanisms should be in place, including significant sanctions
for breach of the regulations, for effectively maintaining the proposed model, and that discrimination should be prohibited, whether
regarding different tariffs or in kind.
Shared
use of fiber optic infrastructure in existing residential buildings
On
January 5, 2020, Bezeq received the hearing documents on joint use of fiber optic infrastructure in existing residential buildings.
The hearing documents set out the principles under consideration to regulate vertical deployment of the fiber optic infrastructure
in existing residential buildings (and further indicate that regulation of such deployment in new residential building is also
being reviewed). According to the hearing document, the Ministry believes that provisions should be established to compel joint
deployment of fiber optics infrastructure to be deployed in existing residential buildings in a FTTH configuration with appropriate
compensation for the operator that deploys the infrastructure. According to the proposed arrangement in the hearing documents,
domestic operators that intend to deploy fiber optic infrastructure in an existing residential building where there is no fiber
infrastructure will be required to offer all other domestic operators joint use of fiber infrastructure that it deploys in the
building in return for participation in the costs of setting up the infrastructure or another commercial agreement between them.
The domestic operator that deploys the fiber optic infrastructure will be required to do so in a way that allows joint use thereof
by at least one domestic operator, in addition to the operator/operators that have agreed with the joint operator on joint use
of the fiber infrastructure before its deployment. The joint operator will own the infrastructure and will be responsible for
ongoing maintenance and repair of faults throughout the life of the infrastructure. The Hearing Documents also indicate that the
fiber infrastructure to be deployed from the communication cabinet on the floor to the subscriber’s apartment is, apparently,
part of the “internal wiring”, as defined in the Communications Law, and accordingly, the subscriber will be permitted
to purchase the internal wiring from the license holder according to the provisions of that section, and similarly in respect
of payment for this segment, and the proposed arrangement will not apply to existing residential building in which fiber optic
infrastructure was deployed prior to start of the arrangement. On January 30, 2020, Bezeq filed its comments to the hearing that
it agrees with the starting point regarding the great importance of regulating vertical deployment to promote deployment of a
fiber network and provide ultra-wide bandwidth services in Israel, and there is therefore no rationale or justification to exempting
fiber optic infrastructures deployed in building until now from the joint principle. Additionally, the existing deployment covers
a substantial percentage of apartments in the relevant buildings for joint use.
Bezeq’s
IT
Bezeq’s
IT system supports four main areas: marketing and customer Management, engineering infrastructures of the telecommunications networks,
company resources management, and company-wide systems. The IT system is large and complex and supports critical work processes
and handles very large volumes of data. This system consists of a large number of systems and subsystems some of which are information
systems which started being developed many years ago, while others are modern and were developed and applied recently. Most of
the systems operate in open computer environments.
Cellular
Telephony (Pelephone)
Pelephone
has a resilient and advanced network system in Israel, allowing it to offer its services with nationwide coverage and consistent
high quality. Pelephone’s cellular telephony license is valid until September 8, 2022. During the years ended December 31,
2019, 2018 and 2017, Pelephone had net capital expenditures of NIS 292 million (approximately $84 million), NIS 306 million and
NIS 309 million, respectively, for its network infrastructure.
Pelephone
currently operates communications networks using the 4G LTE, UMTS/HSPA and the 4G LTE technology is based on GSM standards. The
advantages of this technology are greater data communication capacity and faster download rates than with the 3G technologies.
All the terminal devices that support this technology also support the 3G technologies and the transition between the technologies
is seamless.
UMTS/HSPA
is a digital technology based on the GSM standard. This technology is globally widespread and enables subscriber identification
and services to be provided through a SIM card, which can be moved from one handset to another. The advantage of this technology
is that it supports download speeds of up to 42 Mbps and upload speeds of up to 5.7 Mbps. This communication network is Pelephone’s
primary network.
Pelephone’s
networks cover substantially all of the population in Israel. Pelephone is continuing to expand and improve the coverage, capacity
and quality of its 3.5G UMTS/HSPA+ network. Pelephone’s network architecture is based on two mobile telephone switching
offices (MTSOs), each one with an IP based core network that can support all the traffic in the network.
At
present, Pelephone’s network infrastructure is based at two switch farms that are connected to more than 2,200 sites. Pelephone’s
network is interconnected with the networks of Bezeq and HOT in several locations across Israel. Pelephone’s network is
also connected to all of the cellular networks in Israel, the eight Israeli ILD operators, the fixed-line telephone network of
Paltel and the cellular network of Wataniya, and indirectly to the cellular network of Jawwal in the Palestinian Authority.
Pelephone’s
transmission network is made up of leased lines (fiber optic) from Bezeq and Pelephone’s own microwave links. Pelephone’s
UMTS base stations are connected using a hybrid connection (ATM for voice calls through Bezeq’s SDH network and IP for data
calls through Bezeq’s metro Ethernet network).
Frequency
usage rights
There
is a shortage of frequencies for public use in Israel (among other things, because of the designation of numerous frequencies
for security uses). As a result, the government limits the number of licenses granted for using frequencies. A tender is expected
to be conducted in 2020 for allocation of additional frequencies to the cellular operators.
Under
its mobile telephony license and the Wireless Telegraph Ordinance, Pelephone has rights of use of frequencies in the 850 MHz and
2100 MHz spectrums for operating its UMTS/HSPA network, and in the 1800 MHz spectrum for operating its LTE technology network.
During the course of 2017, Pelephone returned two 1 mega bandwidth frequencies in the 850 Mhz spectrum to the national pool of
frequencies and towards the end of April 2017 it received a temporary allocation of 5 mega bandwidth on the 1800 Mhz spectrum.
This allocation has use restrictions and is for a limited period. On December 30, 2019, the Ministry of Communications reallocated
the temporary allocation of this band until December 31, 2020 under terms and restrictions, to allow Pelephone to prepare for
the expected changes involved in switching frequencies in the first giga spectrum.
Switching
frequencies in the first giga spectrum
In
July 2018, the Ministry of Communications informed Pelephone that it plans to adapt the cellular frequencies in Israel to European
standards and to the region in which the State of Israel is located, so that Pelephone and another cellular operator will be required
to switch the frequencies alloted to them in the 850 MHz spectrum to others in the first giga spectrum. On February 5, 2020 the
Ministry of Communications informed Pelephone of its intention to execute the plan to switch the 850 MHz frequencies that Pelephone
uses, in light of the electromagnetic interference caused to neighboring countries due to the failure to adjust the allocation
of cellular frequencies in Israel to the frequency commissioning based on European standards and the region in which the State
of Israel is located. According to the plan, Pelephone will receive 800 MHz frequencies in place of the 850 MHz frequencies, while
in the first stage and to deal with the foregoing interferences, the number of 850 MHz frequencies used by Pelephone will be reduced
to 5 MHz (instead of the current 10 MHz), as of May 31, 2020. Pelephone submitted, at the request of the Ministry of Communications,
its position on a number of issues, and on March 17, 2020, the Ministry announced its final decision regarding implementation
of the outline according to its notice dated February 5, 2020.
The
foregoing decrease in the number of 850 Mhz frequencies may adversely affect the services provided by Pelephone. It is noted that
the frequency serves the Company’s 3G services, however impairing these services may also affect the 4G services in certain
areas due to possible network overload and roaming on 4G networks. It is emphasized that Pelephone is unable, at this stage, to
estimate the scope of the damage. Pelephone is reviewing the matter and adopting measures to minimize the damage, if any.
Switching
frequencies is a complex engineering project that requires replacement and upgrading of the active/passive infrastructures at
all of Pelephone’s radio sites and is liable to incur substantial costs that could vary depending on the process and timing
to be determined by the Ministry of Communications.
Pelephone's
foregoing estimates are forward-looking information, as defined in the Securities Law. These assessments may not materialize,
may materialize partially or substantially differently from that expected, depending on, among other things, how the plan will
be implemented in practice and on the condition of Pelephone's network.
Tender
for mobile radio telephony services over advanced bandwidths (the “Tender”)
On
July 15, 2019, the Ministry of Communications published a tender for the allocation of additional frequencies including frequencies
for 5G. The highlights of the Tender are, inter alia, as follows:
Proposed
frequencies in each frequency range are:
|
●
|
700
MHz - Bandwidth 30x2 MHz
|
|
●
|
2,600
MHz - Bandwidth 60x2 MHz
|
|
●
|
3,500-3,800
MHz - Bandwidth 300 MHz
|
Operators
of existing networks may compete in the Tender.
In
addition, new players may compete for 100 mega (out of 300) in the 3,500 MHz range, on condition they comply with qualifying conditions.
Winners among the new players will be granted special licenses for providing specific 5G services; however, they will not be entitled
to provide earlier generation cellular services and will be 5G operators only.
The
Tender will allow bidders to compete simultaneously for all the frequency ranges and to offer combined bids.
The
Tender includes, among other things, provisions concerning network coverage and quality requirements that will be formalized as
part of an amendment to the mobile licenses of the existing operators.
The
Tender includes options for receiving the following incentives:
|
●
|
Option
of a discount on the frequency fees in the first four years, subject to the approval
of the Ministry of Communications and Ministries of Finance.
|
|
●
|
Option
of receiving a performance grant for the deployment of 5G sites pursuant to the conditions
provided in the Tender (such as compliance with scope of deployment, time schedules,
duration and timing of the deployment compared with others and additional conditions
set out in the Tender).
|
Based
on the terms of the Tender, the date of payment for the frequencies was set in February 2022. Bidding in the Tender is expected
to take place during the first half of 2020. Pelephone intends submitting a bid in the Tender. At this stage, Pelephone is unable
to estimate the effects and outcome of the Tender.
Trademarks
Pelephone
has a number of registered trademarks. Its primary trademark is "Pelephone".
Software,
computer systems and databases
Pelephone
uses software and computer systems, some under purchased licenses and others which were developed by Pelephone's IT department.
Many of these licenses are limited in time and are periodically renewed. The primary systems used by Pelephone are Oracle Applications’
ERP system and Amdocs’s customer management and billing system. Pelephone is also upgrading its CRM system (customer management)
on the state-of-theart Salesforce cloud platform.
Infrastructure
sharing agreements and providing right of use of networks
As
previously indicated, infrastructure sharing allows consolidation of the cellular operators' sites and substantially reduces the
operating and maintenance costs of the radio sites of each operator. Pelephone is not party to a network sharing agreement, therefore
it does not benefit from the savings of a shared radio network, but on the other hand it has exclusive control of its cellular
network, maintenance of its technological channel and the scope of its investments. Furthermore, the inventory of frequencies
in Pelephone’s network is smaller than that of the competitors' networks.
Construction
and Operation of Sites: Permits, Licenses.
Once
a new coverage area has been identified, Pelephone’s technical staff determines the optimal base station location and the
required coverage characteristics. The area is then surveyed to identify network sites. In urban areas, typical sites are building
rooftops. In rural areas, masts are usually constructed. Technical staffs also identify the best means of connecting the base
station to the network. Once a preferred site has been identified and the exact equipment configuration for that site decided,
Pelephone begins the process of obtaining necessary approvals.
The
construction and changing of most of these network sites requires building permits from local or regional authorities, as well
as a number of additional permits from governmental and regulatory authorities, such as construction and operating permits from
the Ministry of Environmental Protection, permits from the Civil Aviation Authority, in certain cases, and permits from the Israeli
Defense Forces.
Pelephone
uses software and computer systems, some under purchased licenses and others which were developed by Pelephone’s IT department.
Many of these licenses are limited in time and are periodically renewed. The primary systems used by Pelephone are: Oracle Application
ERP system and Amdocs customer management and billing system.
ISP,
ILD, Domestic Services and ICT (Bezeq International)
In
December 2011, Bezeq International completed the deployment of a new high-speed submarine optical fiber communications cable system
connecting Israel and Europe, which was launched in January 2012 and has increased bandwidth (capacity and speed) at affordable
rates and positioned Bezeq as the sole Internet service provider in Israel to own and operate such infrastructure. This high-speed
optical fiber system named JONAH, covers 2,300 kilometers across the Mediterranean, is fully redundant (i.e., utilizes two
equipped fiber pairs) and leverages Alcatel-Lucent’s advanced submarine communications networking technology. The cable
system can operate at 100 gigabits-per-second data transmissions to enable data capacity of over 7.0 Tbps between Tel Aviv and
Bari, Italy. This ultimate data capacity could allow the simultaneous download of 100,000 MP3 files in one minute and the streaming
of 15,000 HDTV channels. The system integrates Alcatel-Lucent OALC-5 cable, optimized with coherent submarine fiber (CSF), repeaters
and the 1620 Light Manager submarine line terminal which is designed to accommodate 10G/40G/100G wavelengths in the same platform,
enabling seamless capacity upgrades on a flexible grid for channel spacing without traffic interruption. This solution, which
features advanced optical coherent technology, offers a pathway to multi-terabit capacity using 100G channels, far exceeding the
maximum capacity achievable with 40G. This protects the investment from the risk of obsolescence or capacity limitations due to
changes in transmission technology. Bezeq International’s submarine optical fiber communications cable is extended from
Bari terrestrially through Interoute’s network to major European cities such as London, Frankfurt and Milan.
In
parallel with the completion of the deployment of JONAH in the fourth quarter of 2011, Bezeq International invested in the purchase
of a submarine fiber pair connecting Israel to Cyprus, known as the ARIEL cable, which extends to Marseilles, France via the ALEXANDROS
submarine cable. In addition, Bezeq International holds multiple 10Gbps capacity indefeasible rights of use via the MedNautilus
submarine cable system. Bezeq International’s capacity on the JONAH, ARIEL and MedNautilus submarine cables allows the delivery
of faster connectivity to Israel and the Mediterranean region, fostering the delivery of innovative IP-based services for which
capacity and speed are critical elements to meet end-users’ demand. Bezeq International is the only telecom operator in
Israel that provides three different routes of multiple 10Gbps to Europe.
In
July 2014, Bezeq International launched the “Bigger” service for the business sector in which it offers an innovative
digital platform for managing the marketing and advertising of small and medium size businesses.
Bezeq International
|
|
As at and for the year ended December 31, 2019
|
|
|
|
(in millions, except percentages)
|
|
Revenues (in NIS)
|
|
|
1,339
|
|
ISP
|
|
|
|
|
Estimated market share
|
|
|
30
|
%
|
Churn rate
|
|
|
26.2
|
|
ILD
|
|
|
|
|
Estimated market share
|
|
|
27
|
%
|
PBX
services
Bezeq
International markets and maintains communication systems for the entire Israeli market, and PBX exchanges, telephony networks
and IP communications, mainly for its business customers. As part of its service contracts, Bezeq International provides maintenance
services for various PBX exchange manufacturers. These include services for gateways, PBX exchanges and network end points (NEP)
for lines used as both internal and external lines.
Breakdown
of Bezeq International’s revenue (in NIS millions):
|
|
2017
|
|
|
2018
|
|
|
2019
|
|
Internet services
|
|
|
670
|
|
|
|
659
|
|
|
|
632
|
|
% of total revenues
|
|
|
43.56
|
%
|
|
|
47.35
|
%
|
|
|
47.23
|
%
|
Voice services and communications (PBX, ICT, Data) for business
|
|
|
867
|
|
|
|
732
|
|
|
|
707
|
|
% of total revenues
|
|
|
56.44
|
%
|
|
|
52.65
|
%
|
|
|
52.77
|
%
|
Total revenues
|
|
|
1,537
|
|
|
|
1,391
|
|
|
|
1,339
|
|
Bezeq
International is not dependent on any single customer and it does not have one customer that provides 10% or more of its total
revenues.
Breakdown
of revenue from private and business customers (in NIS million):
|
|
2017
|
|
|
2018
|
|
|
2019
|
|
Revenue from private customers
|
|
|
488
|
|
|
|
468
|
|
|
|
441
|
|
Revenue from business customers
|
|
|
1,049
|
|
|
|
923
|
|
|
|
898
|
|
Total revenue
|
|
|
1,537
|
|
|
|
1,391
|
|
|
|
1,339
|
|
Multi-Channel
Pay Television (DBS)
DBS
is the sole DTH provider in Israel. DBS operates a hybrid platform of satellite and IPTV OTT. DBS’s IP platform, based on
progressive download technology, enables DBS to provide its VOD service, which was launched in March 2010 using OTT technology,
with a versatile and user-friendly interface in HD quality incorporated into the electronic program guide.
DBS
owns the satellite dishes and other endpoint devices that carry and receive the signals from such satellites to subscriber residences
and set- top boxes. In addition, DBS leases some of the set-top boxes and cards that decode the coded signals received from the
satellite to its subscribers, while other set-top boxes and cards are provided to subscribers for a deposit (an immaterial number
of set-top boxes are sold to subscribers).
Following
is a table containing a breakdown of DBS’ revenues (in NIS millions):
|
|
2017
|
|
|
2018
|
|
|
2019
|
|
Revenue from broadcasts and multi-channel television services to subscribers
|
|
|
1,629
|
|
|
|
1,431
|
|
|
|
1,316
|
|
Percentage of revenue
|
|
|
99
|
%*
|
|
|
97
|
%*
|
|
|
98
|
%*
|
*
|
The
revenues balance is mainly due to payments from channels for broadcasting by DBS.
|
Competition
in the Israeli Telecommunications Market
The
market is characterized by competition among communications groups (Bezeq’s Group, Hot Group, Cellcom Group and Partner
Group) operating in parallel in several segments (fixed-line and cellular telephony, fixed-line and cellular Internet services,
multi-channel television and international calls). In addition to the communications groups, competitors such as Golan Telecom,
MVNO cellular operators, international operators and ISPs, including service providers in the wholesale market, also operate in
the market.
The
competition between the communications groups is reflected by increased use of service bundles (including various combinations
of several different communication services). Communications groups market joint service bundles consisting of different communication
services of the companies in each group. As a rule, the marketing of the joint bundle enables the communications group to offer
its customers a comprehensive solution that does away with the need to subscribe to several different providers, and to offer
more attractive tariffs than purchasing each service separately (in some cases with "cross-subsidization" among the
bundle components). These trends were reinforced with implementation of a wholesale BSA service, allowing operators that do not
own infrastructure and those that are not part of a communications group to offer a full end-to-end service bundle (including
infrastructure) to their customers.
Providing
customers with comprehensive services that meet their different needs is becoming easier due to technological convergence, regulatory
changes and regulation through a single general license granted to different communications operators, enabling communications
services that required separate licenses in the past to be provided under the same license.
Stricter
restrictions apply to Bezeq Group in marketing service bundles than to the other Groups, as set out below.
On
January 29, 2020, Partner reported that it had received an offer from HOT and its controlling shareholder to acquire 100% of its
issued share capital. Later, Partner announced that its Board of Directors resolved to review all of its business options. On
March 31, 2020, HOT retracted its proposal. On February 16, 2020, Electra Consumer Products Ltd. (“Electra”) reported
that it is negotiating with Cellcom for Cellcom to acquire Electra’s holdings in Golan Telecom. On the same day, Pelephone
submitted a conditional bid to acquire full ownership and control of Golan Telecom. On February 18, 2020, Electra report that
it has signed a binding memorandum of understanding with Cellcom, Golan Telecom and the Board of Directors and CEO of Golan Telecom
for the sale of all Golan Telecom shares to Cellcom, subject to compliance with the preconditions that include mainly obtaining
approval from Competition Commissioner and Ministry of Communications and the absence of any material adverse change.
Structural
changes and mergers between competing communications groups and companies may have material implications on the structure and
competition of the communications market and on the Group’s activity. At this time, Bezeq is unable to assess these effects,
considering, inter alia, that the negotiations to obtain the approvals for the mergers between these competitors are in the initial
stages.
Fixed-Line
Telephony Services Market
Wholesale
market
The
wholesale market enables communications providers to compete with Bezeq while using its physical infrastructure, including infrastructure
segments, and its services, at controlled prices that are not set by Bezeq. The wholesale market allows communications providers
to offer their subscribers broadband services and end-to-end service packages, including access infrastructure.
Telephony
Bezeq
estimates that at the end of 2019, its market share in the fixed-line telephony market was approximately 53% of the private sector
and 71% of the business sector, an increase of 1% in the private market and maintaining its market share in the business market,
compared with 2018.
Bezeq
and HOT Telecom both own nationally-deployed fixed-line telephony infrastructures and are in fierce competition with each other,
which is manifested by HOT combining Internet infrastructure, telephony and cable television, and possibly cellular services as
well, to households. HOT also markets telephony services to business customers.
Bezeq
also faces competition from license-holders for domestic fixed-line communication services, including VoB, which provide the service
on Bezeq’s broadband access service, including the wholesale BSA service.
Since
July 2017, Bezeq has provided telephony services on its network in a resale format to unified license holders that are permitted
to provide domestic carrier services. At present, the number of subscribers for this service is negligible.
Since
August 2018, Bezeq offers a wholesale telephony service in a similar format to that of the service portfolio, at the tariffs of
the Use Regulations
Competition
in telephony from the cellular companies
Bezeq
believes that the continued substitution of fixed lines by mobile lines is one of the causes of the reduction in the average traffic
per line, and of the growing removal rate of telephone lines.
In
2019, the trends that began in 2012 continued, marking a leap in competition in the cellular communications market in Israel.
The activity of the new infrastructure operators, Golan and HOT Mobile, and to a lesser extent the activity of virtual cellular
operators, continued the trend of erosion of prices and maintained the high level of mobility of customers between the companies.
Partner
and Cellcom also provide domestic fixed-line services through companies they own, and they sell service bundles that combine fixed-line
and cellular telephony and Internet services.
In
the cellular telephony sector, the trend has been for cellular users to use applications that allow making calls and sending messages
via the Internet.
VoC
services
According
to the Ministry of Communications policy, VoC service is a fixed service, the provision of which will be regulated by a general
Domestic Carrier License or special license that currently provide VOB services, since VOB or VoC telephony services are telephony
services which use IP technology over another entity’s data transmission network (irrespective of whether such network is
mobile or fixed) and it is therefore a single fixed service.
As
a result of the Ministry of Communications’ decision to provide an exemption to cellular operators from requiring a general
license or a permit to set up and operate access points, the cellular operators can use Wi-Fi access points as part of their networks
to provide services. This provides them with a transition to providing cellular telephony services over a Wi-Fi network and assists
in diverting loads to this network from their cellular network.
Internet
infrastructure segment
Bezeq
estimates that at the end of 2019 its market share in the Internet infrastructure market was approximately 63% (compared with
69% at the end of 2018). The competition in this field is also active.
Competition
from HOT Group – HOT's Internet infrastructure is deployed nationwide, through which a range of communication services and
interactive applications can be provided. The HOT network is currently the main alternative to competition with Bezeq’s
infrastructure in the private sector. HOT was compelled to provide wholesale services, including BSA services, and to the best
of Bezeq's knowledge, it has started selling wholesale BSA services on its network since mid 2018. In 2019, HOT started to market
a 500 Mbs high-speed Internet service.
To
the best of Bezeq’s knowledge, after several delays and relief granted to HOT over the years for implementation of the universal
service obligation imposed on it, on July 28, 2019, the Minister of Communications adopted the recommendations of the advisory
committee and approved the provision of services by HOT in areas without infrastructure based on a technology neutral format,
i.e. without being under obligation to deploy physical infrastructure, but it will be permitted to make immediate use of any cellular
network to provide its services at download speeds of 12/30 Mbps. The adopted recommendations also prescribed milestones for upgrading
the network for the alternative cellular network, minimum service quality and reporting obligations.
Competition
from ISPs and communications groups - operating the wholesale market enables ISPs and related companies (holders of a single license)
to offer customers service bundles that also include Internet infrastructure based on Bezeq's infrastructures and services (in
exchange for controlled tariffs to be paid by the communications providers to Bezeq). Moreover, if and insofar as the mechanism
for preventing a 'margin squeeze' is implemented, similar to the one described in the Ministry of Communications hearing, Bezeq's
ability to market promotional offers of its retail services will also suffer, in terms of both time to market (TTM) and prices
at which the services are offered.
Competition
from the Partner and Cellcom communications groups - based on an independent fiber network that enables providing an ultra-high
speed Internet service - Partner and Cellcom provide an increasing volume of Internet services at ultra-wide bandwidth speeds
on an independent fiber network, while also using Bezeq’s passive infrastructure in the wholesale market. According to media
reports, these groups have reached such deployment (as opposed to connection) of 840,000 households (as at the end of the third
quarter of 2019, including IBC in Cellcom data). Bezeq has not yet started providing ultra-wide bandwidth services, including
due to the effect of regulation in this regard, which has not yet been established, on the economic feasibility in providing the
service.
Competition
from cellular operators – the cellular companies have deepened their Internet activities on the cellular range both in the
private sector and in the business sector. Unlike the fixed-line communications segment (where the provision of access infrastructure
services, mainly by HOT, is separate from provision of Internet access services, by the ISP), the cellular Internet service is
provided as a single unit. Browsing services are provided both from the cellular handset and through a cellular modem that connects
laptop and desktop computers in combination with Internet access services.
.
The
fact that Bezeq’s is restricted in marketing DBS television services (including over the Internet) in view of the structural
separation restriction imposed on it puts it at a material competitive disadvantage.
Transmission
and data communications
In
addition to Bezeq, other companies operating in this segment are Cellcom, Partner and various internet companies. To the best
of Bezeq's knowledge, Cellcom has deployed and set up a transmission network which it uses for its own needs and to compete with
Bezeq's services in the transmission and data communications market. Partner also operates in the transmission and data-communication
service segment combined with telephony and Internet to business customers.
Cellcom
and Partner use Bezeq’s physical infrastructures as part of the wholesale service to compete with Bezeq in this segment
and/or for self-consumption. Also operating in the segment are the infrastructure owners IBC (at the reporting date, in a negligible
volume) and HOT (deployed nationwide). These infrastructure owners are permitted to use Bezeq’s physical infrastructure.
Competition
from IBC and other competing infrastructure
IBC,
whose universal deployment obligation according to long-term milestones set out in its license (enabling provision of services
to license holders) was reduced, is setting up fiber infrastructure to provide Internet over the grid (and has started operating
commercially in a limited number of cities). According to media reports, as at the publication date of this report, the number
of customers enlisted by IBC is negligible.
According
to the Ministry of Communications’ decision dated August 8, 2018, IBC’s deployment obligation was reduced to gradually
reach at least 40% of households in Israel within 10 years, and only after the Cherry Picking period (which will last three and
a half years) will the new license holder be required to provide accessibility for at least one household in the periphery for
every household provided with access in the center of the country.
On
January 13, 2020, a hearing document dealing with granting IBC the option of providing a reverse bundle service private end customers
and other services to large business customers was published (“the Hearing Document”). According to the Hearing Document,
the Ministry is considering to approve IBC’s requests as follows: (1) To permit it to operate on cooperation with access
providers whereby IBC and the access provider sign an agreement together with the end customer for the access provider to provide
Internet access services and IBC Internet infrastructure services and IBC to provide associated services (“Reverse Bundle
Services”) to the end customer, and (2) to allow IBC to sell its services to companies in the business sector and to serve
as an ISP providing services in the business market, under its special license. According to the Hearing Document, the applications
will be approved with conditions (including approval to market Reverse Bundle Services for a limited period of five years or a
volume of 400,000 end subscribers, whichever is earlier, equal marketing to access providers and end subscribers, and maintaining
the structural separation obligation and prohibition on preference), in a manner that translates into increased competition in
the fixed-line infrastructure market, while reducing the differences compared to the regulation applicable to its competitor IBC.
The Hearing Document also indicates that since the government’s decision stipulates that IBC will engage with license holders
only and not directly with private consumers (other than large business customers with the Minister of Communications’ approval),
and if the hearing recommendations are formulated into a final decision, it will be necessary to amend government’s decision
in this regard and appropriate amendments in the IBC license will also be required. On February 3, 2020, Bezeq submitted its comments
focusing on (1) the material difference between the purpose behind establishment of the IBC venture and the current cumulative
situation. Bezeq believes that in this situation, it will not be possible to continue to operate by provision of further relief
to IBC. (2) the fact that the transaction for the sale of Cellcom’s fiber network to IBC and IBC allegedly being based on
the same network as the main platform for it to comply with the terms of its license and to provide Internet services to end customers
apparently change the rules of the game. Bezeq believes that since at present the details of the transaction and its implications
have not been fully disclosed to it and do not mention the Hearing Document at all, a hearing cannot be held without receiving
full and complete information in this regard. Accordingly, Bezeq applied to receive complete information and the Ministry’s
comments to the new circumstances that have been created. It was further clarified that in this situation, and before receiving
the required details and clarification, any move that offers changes and benefits to IBC is invalid, lacks transparency and is
not adopted or implied on the basis of complete information.
To
the best of the Company’s knowledge, the acquisition of control of IBC by Cellcom and another investor (Israel Infrastructures
Fund) was concluded on July 31, 2019, under which Cellcom sold its fiber optic infrastructure to IBC.
Hearing
on licensing for new operators to provide Internet access infrastructure services
In
March 2020, the Ministry of Communications published a “hearing document for licensing for new operators seeking to provide
a broadband Internet access infrastructure service” according to which, in view of the fact that the procedure to obtain
a general license to provide Internet access infrastructure services is complicated, as part of the Ministry of Communication’s
policy to encourage the introduction of new communication technologies, and to promote competition and entry of new competitors
in the communications market, and against the backdrop of actions taken by the Ministry to encourage deployment of broadband Internet
infrastructure, the Ministry believes that it is fitting to lower the entry barriers and the official threshold requirements for
new operators wishing to provide the service. Accordingly, the hearing document proposes a regulation hierarchy, so that anyone
wishing to provide the service will be able to do so in the first stage in the format of a special license and will not require
a general license. Bezeq is studying the hearing documents, but at the same time, it believes that under specific circumstances,
the principles of the hearing may lead to possible impairment of Bezeq’s business in scopes that it is unable to estimate
at this stage. On March 12, 2020, Bezeq sent a letter to the Ministry of Communications clarifying that it is not a standard hearing,
but a fundamental and material change of policy in the communications sector, and that from past experience, such changes are
made by means of a comprehensive and exhaustive analysis, and usually after the work of a public committee. Bezeq requested receiving
a draft of the special license, which, according to the hearing documents, the Ministry was supposed to publish, but failed to
do so. Bezeq requested adjusting the original schedule for a response and to schedule it for at least 60 days after the date of
publication of the draft of the special license.
There
are also currently a number of infrastructures in Israel with the potential to serve as communications infrastructures, which
are based on optical fibers and mostly owned by government companies and entities, such as Israel Railways, Mekorot Israel National
Water Co., Petroleum & Energy Infrastructures Ltd., and the Cross Israel Highway Ltd. Some municipalities are also trying
to create an alternative to installation of pipes or fibers by deploying their own infrastructures.
Wholesale
market
At
the beginning of 2015, Bezeq started providing a wholesale BSA service to service providers, whereas as at the end of 2019, the
number of wholesale internet lines on Bezeq’s network was 592,000, which constitutes 38% of all Bezeq subscribers. In this
regard, it is noted that these lines also include lines that were not on Bezeq’s network in the beginning (new or from a
competitor's network). There are only few subscribers to the wholesale telephony services.
Fixed-line
telephony
In
recent years this segment has been characterized by a decline in demand, which is reflected in the decrease in the rate of ownership
of fixed telephone lines and in a gradual erosion of the number of calls originating in fixed-line networks. Bezeq believes that
this trend is due mainly to the rise in the scope of use of cellular phones in view of the comprehensive call-minute deals the
cellular companies market extensively in recent years and the decrease in prices in the segment (Bezeq estimates that 85% of all
calls originate in the cellular network), and from an increase in VoIP calls (see Section 2.1.4). In 2019, the number of Company
lines declined by 6%. Likewise, the number of call minutes (incoming and outgoing) on Bezeq’s fixed telephone lines declined
by 11% compared with 2018. The average monthly revenue per phone line decreased by 5%.
Graph
- Rate of households without a fixed-line home telephone line
Internet
Access-Infrastructure and ISP Services
In
the Internet segment, a growth has been recorded in recent years in terms of number of subscribers. Moreover, the Internet segment
is characterized by a rise in broadband speeds and the adoption of advanced services and value-added applications. Bezeq believes
that in 2019, there was a 3% increase in the number of fixed-line Internet subscribers in Israel compared to 2018. In 2019, the
number of Internet subscribers (retail and wholesale) of Bezeq decreased by 5% compared to 2018. In 2019, there was an increase
in the number of fixed-line Internet subscribers using the fiber optic infrastructure of the Subsidiaries. These companies do
not publish the number of subscribers connected and Bezeq does not have information regarding this figure. In addition, in 2019,
the number of wholesale market subscribers on the cable infrastructure of HOT increased. HOT does not publish the number of subscribers
and Bezeq does not have information regarding this number. Average monthly revenue per internet subscriber (retail) rose by 4%
compared with 2018.
Graph
- Breakdown of Internet lines on Bezeq infrastructure (quarterly, in thousands):
Bezeq
deals with competition in domestic fixed-line telecommunication services in several ways:
|
○
|
Bezeq
launches new communications services, value added applications (such as smart home, smart
facilities, integration services, etc.), bundles of products and services, and joint
bundles to broaden the scope of use of subscriber lines, respond to customer needs and
strengthen its technological innovation image. Bezeq invests in enhancement and modernization
of its infrastructure so as to enable it to provide advanced services and products for
its subscribers.
|
|
○
|
Bezeq
is working on the penetration of a high-speed internet infrastructure service and on
increasing the number of its customers for the service. NGN enables customer upgrades
to higher speeds, and the creation of added value for the customer by means of broader
consumption of content, leisure and entertainment applications.
|
|
○
|
Bezeq
works constantly to improve the quality of its services and to maintain its customers,
as well as to simplify and automate processes, and to adapt its operations to the structure
of competition in its segment.
|
|
○
|
Bezeq
has simplified its tariff structure and offers its customers alternative payment packages,
tracks and campaigns.
|
|
○
|
Bezeq
offers consumption adapted packages and tracks to promote subscription to the telephony
service.
|
|
○
|
Bezeq
is acting to reduce its operating expenses and is focusing on investing in growth activities
as a means of decreasing maintenance expenses. Nevertheless, Bezeq’s ability to
adjust its expenses in the short and medium term is limited due to the structure of its
costs, which are mainly rigid in the short and medium term (in particular depreciation
expenses and expenses related to salaries and salary incidentals, as well as operating
costs such as infrastructure maintenance and building leasing and maintenance)..
|
|
○
|
In
April 2018, Bezeq launched its new router - Be. This is an advanced router with an innovative
design and cutting-edge capabilities including, among others, smart Wi-Fi which provides
quality, continuous browsing on home Internet, cyber protection and preparation for a
smart home. The router and services are managed by a dedicated application. At the end
of 2019, the number of Bezeq customers using the Be router was 321,000 (approximately
33% of the Bezeq’s retail Internet customers).
|
The
transmission and data communications segment
The
transmission and data communications segment for business customers and communications providers is characterized by a rapid increase
in the customers’ broadband consumption, but in general by lower prices per given volume of traffic. This stems both from
development of the technology allowing greater bandwidth at lower prices than in the past, and from competition in this area.
There is also a decline in use of Bezeq’s transmission and data communication services by communications providers, in part
as a result of the trend of entry of communications groups. This trend is expected to increase due to the use of physical infrastructure
(as part of the wholesale services provided by Bezeq) also for cellular requirements.
ISP
Market
The
market is saturated with competitors, the major competitors are Bezeq International, Cellcom, Partner and Hot Net. Bezeq International
estimates that its share of the ISP market at September 30, 2019 was 30%. Competition in 2019 was reflected by price erosion.
Developments in this market in 2019 include:
|
●
|
Continuation
of the service bundle sales trend, particularly in view of the wholesale sales model operations (provider + infrastructure)
in 2019.
|
|
●
|
Increasing the competitors' foothold in the fiber optic infrastructure sector and their ability to provide high-speed internet services.
|
|
|
●
|
Increasing
competition among ISPs of reverse bundle packages.
|
|
●
|
Increase
in Triple bundle sales trend that include, IP and infrastructure services, in addition to television services, in an inseparable
service package.
|
Cellular
Telephony Services Market
The
cellular communications market in Israel is extremely competitive, which is reflected in the high subscriber churn between operators,
substantial erosion of rates and profit margins.
Pelephone's
strategic goals are to continue the growth of its customer base while promoting and marketing integrated communication packages
and synergies with the Group's companies, further development of network innovations and technologies, and providing excellent
service. Further streamlining and improvement of the cost structure.
In
2020, a number of factors are expected to affect Pelephone’s activities, the main ones being: 1) Continuing competition
and increasing value to the customer: Pelephone expects that in 2020, the subscriber churn between the companies will continue,
and that the competition will focus on increasing value and browsing volume in the packages offered to the customer. 2) Cellular
network and product innovations: In 2020, Pelephone expects to continue promoting a few services and products that will allow
it to increase its revenues and image advantage against the competitors, such as: Cyber, IOT, Big Data, and PTT services and to
continue focusing on large-scale launches of devices. 3) Increase in Pelephone subscribers' consumption of services: Pelephone
expects that as a result of the increase in browsing volume offered in its packages, the upward trend of online data communications
consumption will continue. 4) Digital transformation: In 2020, Pelephone is expected to continue to develop and expand its online
service and sales channels. 5) Frequencies Tender: A tender will be held in 2020 to allocate additional frequency ranges to the
cellular operators and Pelephone is expected to deploy network equipment that support the allocated frequencies, if it wins an
allocation under the tender. 6) Synergies with the Bezeq Group’s subsidiaries: In 2019, Pelephone began to implement synergetic
processes with the Bezeq Group's subsidiaries. These processes are expected to continue in 2020.
Cellular
network and product innovations
Infrastructure
sharing
Infrastructure
sharing allows consolidation of the cellular operators’ sites and substantially reduces the operating and maintenance costs
of the radio sites of each operator. Infrastructure sharing in the market is as follows:
|
●
|
Partner
and HOT Mobile operate under radio segment infrastructure sharing through a joint company
that received a special ten-year license for providing radio cellular infrastructure
services to cellular operators.
|
|
●
|
Cellcom
and Golan Telecom engaged in a network sharing agreement.
|
|
●
|
Cellcom
and XFone engaged in a hosting and network sharing agreement.
|
Virtual
operators - MVNO
While
several MVNO licenses have been granted to virtual operators, only a few MVNO licenses are active.
The
cellular telecommunications market is dynamic with frequent technological developments in all areas of operation (handsets, telecommunications
network technologies and value-added services). These developments impact the segment of operation on a number of levels.
Establishment
of cellular networks using advanced technologies
Technology
developments and the desire to widen the range and quality of services offered to the customer, require the cellular operators
to periodically upgrade their network technologies. As of 2019, Pelephone’s LTE network is deployed in most parts of the
country, and Pelephone continues to deploy its network in accordance with a regulated plan. Expanding capacities and speeds with
LTE technologies and development of the next cellular generations depends on the allocation of frequencies.
Pelephone
operates three technologies: MIMO4x4, Beam Forming and Quam 256, enabling improved performance and increased browsing speed on
fourth generation websites. In 2017, Pelephone began integrating Carrier Aggregation technology (frequency aggregation - that
enables optimal utilization of the frequency spectrum and increases browsing speed) at some of its sites.
In
2019, Pelephone launched its IMS based services: Voice over WiFi as an improved solution for indoor coverage, as well as Voice
over LTE that enables vacating third-generation frequency resources for future LTE use. In addition, it enables Voice over LTE
sequence service with Voice over WiFi.
Pelephone
constantly reviews new technologies that come onto the market and the need to upgrade its existing network technologies, depending
on the competitiveness of the market and the economic viability of the investment in such technologies.
Smartphones
The
introduction of smartphones continues to increase the consumption of data transmission services, coinciding with the increase
in supply of apps and video services. In addition, there has been an increase in the rate of smartphones that support LTE technology,
a technology that allows better browsing. This increase has led to a further increase in consumption of 4G Data.
Below
is a breakdown of the number of subscribers of Pelephone and of its competitors in 2019 and 2018 (in thousands of subscribers,
approximate).
|
|
|
|
Pelephone
|
|
|
Cellcom
|
|
|
Partner
|
|
|
HOT
Mobile(2)
|
|
|
Golan
Telecom
|
|
|
MVNO
and other operators(1)
|
|
|
Total
subscribers in market
|
|
As of December 31, 2018
|
|
No. of subscribers
|
|
|
2,205
|
|
|
|
2,851
|
|
|
|
2,646
|
|
|
|
1,579
|
|
|
|
906
|
|
|
|
476
|
|
|
|
10,663
|
|
|
|
Market share
|
|
|
20.7
|
%
|
|
|
26.7
|
%
|
|
|
24.8
|
%
|
|
|
14.8
|
%
|
|
|
8.5
|
%
|
|
|
4.5
|
%
|
|
|
|
|
As of September 30, 2019
|
|
No. of subscribers
|
|
|
2,310
|
|
|
|
2,767
|
|
|
|
2,651
|
|
|
|
1,629
|
|
|
|
923
|
|
|
|
639
|
|
|
|
10,919
|
|
|
|
Market share
|
|
|
21.2
|
%
|
|
|
25.3
|
%
|
|
|
24.3
|
%
|
|
|
14.9
|
%
|
|
|
8.5
|
%
|
|
|
5.8
|
%
|
|
|
|
|
(1)
|
Most
of the MVNOs and other operators (including XFone) are private companies which do not
publish figures regarding the number of their subscribers and these figures are based
on estimates.
|
(2)
|
Hot
Mobile’s subscriber data for the third quarter of 2019 are based on an estimate.
|
(3)
|
The
number of subscribers as of September 30, 2019 and December 31, 2018, are based on public
reports issued by Cellcom, Partner, HOT Mobile and Golan Telecom (in Electra’s
financial reports).
|
In
recent years, the Ministry of Communications has adopted several regulatory measures aimed at increasing competition in the cellular
communications market. The proliferation of cellular operators in the market led to extreme competition, which continued, and
even intensified due to the entry of another operator (XFone) in 2018. This ongoing trend led to high subscriber churn between
operators and to a decline in prices of cellular service packages, resulting in significant erosion of rates and profit margins,
on the private customer market as well as the business customer market.
To
compensate for the erosion of package prices, Pelephone adopted a growth strategy along with streamlining measures and adjusted
cost structure.
ILD
Market
As
of the end of 2019, there are more than ten participants in the market (including Bezeq International, Cellcom, Partner, Golan
Telecom and HOT Mobile). Bezeq International estimates that its market share for outgoing international calls at December
31, 2019 is 27%, an increase compared with its market share of 23.3% at December 31, 2018.
The
international telephony market in Israel has in recent years seen a decline in call volume, (incoming and outgoing), mainly due
to the service bundles offered by the cellular companies that include international calls as well as the multiple free applications
that enable calls via the web. In 2019, there was a significant erosion in the international call market.
In
2019 the internet access market recorded negative subscriber recruitment rates, primarily due to the entry of online television
operators (OTT) that market “triple” packages containing internet provider and infrastructure services, in addition
to television services. Furthermore, many subscribers switched from retail market packages to wholesale market packages. At the
same time, as a result of the increase in traffic and bandwidth demand due to a change in the subscriber usage mix (primarily
real time viewing and listening), Bezeq International is required to increase its operating capacity and international capacity
for which it purchases usage rights.
Communication
solutions for the business sector
In
the ICT sector Bezeq International competes with competitors such as Binat, Teldor, IBM and others. In 2019, Bezeq International
continued to establish its position in the ICT market and gained recognition and endorsement from leading global suppliers in
the market.
NEP
services - the traditional telephone exchange sector includes a large number of competitors and fierce competition which has given
rise to erosion of service prices.
Bezeq
International promotes its business with emphasis on differentiating it from its competitors as the owner of its own international
infrastructure (Jonah cable) for its customers’ traffic providing high quality browsing performance, as well as its leading
customer service. The fact that, unlike some of its competitors, Bezeq International is unable to offer its services as part of
a non-detachable communications services bundle, adversely affects its operations.
Pay
Television Services Market
Currently,
there are several competing groups in the market. DBS’s main competitors are HOT, which was declared a monopoly in the multi-channel
television broadcasting sector and holds the largest share of the market, Cellcom, which holds the largest share of the market
among the players that do not have broadcasting licenses, as well as Partner and Netflix. Over the past year DBS’s share
of this market has decreased, mainly due to the increased competition.
The
following is a breakdown of DBS’s subscriber numbers and market shares, to the best of its knowledge, as at December 31,
2017, 2018 and 2019:
2017
|
|
2018
|
|
|
2019
|
|
Subscribers
(in thousands)
|
|
Market
share
|
|
|
Subscribers
(in thousands)
|
|
|
Market
share
|
|
|
Subscribers
(in thousands)
|
|
|
Market
share
|
|
587
|
|
|
37
|
%
|
|
|
574
|
|
|
|
34
|
%
|
|
|
555
|
|
|
|
32
|
%
|
There
are several operators in the subscriber television broadcasting sector operating in a number of key categories:
Broadcasting
licensees under the Communications Law operating in the multi-channel television sector - DBS and HOT, that provides cable television
services, and has a pronounced monopoly under the Antitrust Law in the multi-channel television broadcasting sector. DBS and HOT
provide linear channel and VOD services.
Online
OTT multichannel television providers - Cellcom (has been operating for a few years) and others that started operating in 2018
include, Pelephone, Triple C Cloud Computing Ltd., STINGTV (offered by DBS), Next (offered by HOT, in collaboration, via Rami
Levy Marketing. These services combine VOD content and linear channel viewing (including the DTT content that is transmitted via
the system or online) and can be viewed via a special decoder or via an apps downloaded on a range of terminal devices.
Online
television content streaming providers – The online television content streaming providers are mainly international providers
such as Netflix, Apple TV services (that charges per viewing) and Amazon Prime services, which provide VOD content viewing options.
Currently, some of this content is not translated into Hebrew.
Competition
in the market focuses on broadcasting content, price of services, quality of services, as well as offering of additional services,
such as HD and 4K broadcasts, VOD services and state-of-the-art terminal equipment and advanced user interfaces. Competition also
involves offering additional communication services together with video content.
DTT
network
There
is a digital terrestrial television broadcasting system (DTT), known as Idan+, through which certain channels are broadcast to
the public free of charge.
At
present the channels broadcasts via the Broadcasting Corporation (CAN 11, CAN Education and Channel 33), the commercial channels
(Keshet and Reshet), Channel 20, Music Channel (Channel 24), Channel 23 and the Knesset Channel (Channel 99). A DTT operator is
entitled to broadcast additional channels, including radio channels, thematic channels (for which most broadcasts are devoted
to a topic set out in the Digital Television Broadcasting Law, 2012 (the “Broadcasting Law”) and dedicated mini-channels
that comply with conditions relating to special purpose set out in their license or are devoted primarily to one topic.
There
are broadcasting fees for these channels, however the Ministers of Communications and Finance may decide that the government will
subsidize broadcasting fees applicable for subject-based channels and niche channels.
Under
the Broadcast Distribution Law, a broadcaster whose broadcasts are part of the “open broadcasts” (ie, television channels
transmitted via the digital stations), will provide each content provider consent to the transmit its broadcasts via the Internet
free of charge, however, without derogating copyrights and production rights pursuant to the law and subject to certain conditions
set out in the law, including obtaining a license from the copyright holders and performers (including through the broadcasting
entity). With regard to the commercial channels, the applicability of the foregoing arrangement was deferred for five years (until
January 2022), during which special arrangements will apply, including granting a license to any registered content provider that
applies for one, at the best price and under the best terms granted by the commercial channel to other content providers under
another broadcasting license that is valid when the license is granted, and all as set out in the interim provisions of the Law.
HOT,
Partner and Cellcom offer their services together with the other media services they provide, including as part of non-detachable
bundles (such as the Triple bundles providing landline and mobile telephony and TV services).
Competition
in the sector increased significantly in 2019, mainly due to the entry and establishment of local and international online television
service providers, which operate at relatively low prices. These providers that operate via the internet, without requiring designated
infrastructures, and also without regulatory supervision, have an adverse impact on DBS’s competitive position. DBS believes
that this intensification of the competition could have a significant adverse effect on its operations and results. In 2019, Cellcom
and Partner, as well as Netflix’s operations in Israel, became further established in the television sector.
Competition
in the television sector is fierce with a relatively large number of players, some of which operate at very low-price levels,
increasing the competition in the sector. Increasing the number of subscribers in the current state of competition is mainly possible
by recruiting new subscribers from the competitors, requiring substantial resources to be invested in retention of existing subscribers
and recruitment of new subscribers.
The
total market share of the broadcasting licensees, DBS and HOT, is being eroded and DBS’s share is estimated to be 49% of
households in Israel. Cellcom’s market penetration rate is estimated to be 9.5% and Partner’s market penetration rate
is estimated to be 7% of the total households in Israel. DBS does not have information regarding the number of subscribers to
the international companies operating in the market or the number of DTT viewers, and DBS believes that most of them are, in addition,
also subscribers of the local TV providers operating in the market. DBS estimates that the increasing of the total market share
of these players has been slowed down due to the fact that a large part of the remaining households are not potential audiences
Regulatory
The
Israeli Communications Law and the Communications Order provide that acquiring Bezeq requires a control permit from the Ministers.
As part of our acquisition of Bezeq, we, Searchlight, Fuhrer, SP2, SP1, applied for authorization for a control permit of Bezeq,
pursuant to the Israeli Communications Law and Communications Order. On November 11, 2019, the Control Permit was granted. According
to the Communications Order, we are not allowed to transfer our control permit or any Means of Control which will result in a
decrease of our minimum holding requirement in Bezeq without the prior consent of the Ministers. The foregoing includes a transfer
of the Bezeq interest in one transaction or a series of transactions, by one party or together with the other parties to the Control
Permit. However, the parties may transfer the Means of Control of Bezeq among themselves, subject to compliance with certain conditions
set forth in the Control Permit.
According
to the Control Permit, the parties (through SP2) must hold not less than 25% (or a lower rate at the Ministers’ approval,
in accordance with section 3(A2) of the Communications Order) of any type of Means of Control (as described below) of Bezeq. We
retained a 26.34% ownership interest in Bezeq following the closing of the transaction and we still retain this ownership interest
level
Our
SP2 subsidiary owns most of our Bezeq shares. In accordance with the Control Permit, SP2 is required to notify the Ministers of
any changes in the composition of its board of directors. We, Searchlight and Fuhrer are also required to notify the Ministers
of any “Unapproved Holdings” in Bezeq (as described below) immediately upon becoming aware of such event. We, Searchlight
and Fuhrer are also required to notify the Ministers in the event a shareholder becomes a “principal shareholder”
(namely, holds, directly or indirectly, over 5% of our issued and outstanding share capital) and regarding any 1% or more change
in the holdings of a “principal shareholder” within 48 hours of becoming aware of such change. Our Articles of
Association require our shareholders to notify us within a specified period of time after crossing any such threshold.
Under
the Communications Order, no person may hold, directly or indirectly, “significant influence” over Bezeq or 5% or
more of any particular class of Means of Control in Bezeq. The Communications Order defines “holding” as the holding,
acquisition, transfer and encumbrance of the Means of Control in Bezeq, defines “significant influence” as the ability
to substantially influence the activity of a company, either alone or together with others or using others, directly or indirectly,
which arises by virtue of the possession of Means of Control therein or in another corporation, including where such ability is
pursuant to the corporation’s articles of association, or pursuant to an agreement (whether written or oral) with the controlling
shareholder. “Means of Control” is defined under the Communications Order as the right to vote at a general meeting
of Bezeq, to appoint a director or general manager of Bezeq, or to participate in the profits of Bezeq or a share of the remaining
assets of Bezeq after payment of its debts upon liquidation. Additionally, no person, together with any other person, appoint,
elect or dismiss the general manager of Bezeq or cause the election, appointment or dismissal of any director of Bezeq, without
the prior written consent of the Ministers. A person shall be deemed to have “significant influence” if (i) he
has the right to appoint a director or the chief executive officer; or (ii) if that person holds 25% or more of the Means
of Control of a corporation. Additionally, no person, together with any other person, may appoint, elect or dismiss the general
manager of Bezeq or cause the election, appointment or dismissal of any director of Bezeq, without the prior written consent of
the Ministers. We received explicit governmental approval to keep the Control Permit even at a level of a 25% ownership interest.
Subject
to certain exceptions, the prior written approval of the Ministers is also required to increase the holdings or other rights in
excess of those determined in the initial approval, including by means of an agreement (including a voting agreement). Furthermore,
under the Communications Order, no person may transfer control, “significant influence” or Means of Control in Bezeq
to another, if, as a result of the transfer, the holdings of the transferee would require approval pursuant to the Israeli Communications
Law or Communications Order and the transferee is not in possession of the requisite approval. Any such unauthorized holding or
acquisition is referred to as “Unapproved Holdings.”
The
Communications Order provides that in the event that a person holds “significant influence” or Means of Control in
Bezeq, to a degree that requires the Ministers’ prior approval, without receiving prior approval for such Unapproved Holdings
(including as a result of the realization of a pledge over Means of Control), such person must report such Unapproved Holdings
in writing to Bezeq and must submit an application to the Ministers for approval of such Unapproved Holdings all within 48 hours.
Such application is required to be in the form of the questionnaire annexed to the Communications Order and must be accompanied
by a power of attorney authorizing Bezeq’s board of directors to sell the applicant’s Exceptional Holdings (unless
the Ministers have granted an exemption from providing a power of attorney). Following the submission of the application and all
relevant documents, the Ministers have 60 days to inform the applicant and Bezeq as to their decision.
In
addition to the possibility of obtaining a retroactive approval as described above, the Communications Order establishes the following
procedure for the sale of Unapproved Holdings: (i) with respect to a person who has not applied for approval by the Ministers,
as described above, such person must sell his Unapproved Holdings within seven days; (ii) with respect to a person whose
permit has been revoked or has expired, and who has not submitted a new application, such person must sell his Unapproved Holdings
within 14 days after the date of the revocation or expiration, as the case may be; and (iii) with respect to a person
who has applied for approval by the Ministers, including a party whose permit has been revoked or has expired and who has submitted
a new application, and whose application has been rejected, such person must sell his Unapproved Holdings within 60 days
after the date on which the Ministers informed such person that his application has been rejected. If a person does not sell his
Unapproved Holdings as detailed in sub-sections (i)-(iii) and Bezeq holds a power of attorney from such person as required
by the Communications Order, Bezeq will sell the Unapproved Holdings within 60 days, on a stock exchange, in Israel or abroad,
or through an off-exchange transaction. The proceeds of the sale will be delivered to the holder, less expenses involved in the
sale.
In
accordance with the Israeli Communications Law and Communications Order, and as set forth in our Articles of Association, a holder
of Unapproved Holdings (including a holder that submitted an application for approval which was submitted to the Ministers, whether
such application was rejected or has not yet been approved) will not be entitled to any rights in respect of its holdings in Bezeq,
including with regard to the receipt of dividends, unless and to the extent permitted under the Communications Order. Accordingly,
a holder of Unapproved Holdings will not have any voting rights at a general meeting of shareholders. Each shareholder participating
in a general meeting of shareholders is required to certify to us prior to the vote or, if the shareholder is voting by a proxy
or any similar instrument, on such proxy card or similar instrument, as to whether or not his holdings in our company or his vote
require the approval of the Ministers pursuant to the Israeli Communications Law and Communications Order. In addition, no director
may be appointed, elected or removed from office by virtue of the vote of a holder of Unapproved Holdings. If a director is appointed,
elected or removed from office by virtue of the vote of a holder of Unapproved Holdings, such appointment, election or removal
from office shall have no effect.
The
holding of control, “significant influence” or 5% or more of any particular class of Means of Control without the
required approval or in violation of the terms of the approval constitutes a criminal offense and could subject the holder to
criminal penalties as follows: (i) a person transferring control of Bezeq or acquiring and holding control over Bezeq without
the required approval is subject to three years imprisonment or a fine currently in the amount of NIS 2.26 million as well
as an additional fine for each day the offense continues (currently in the amount of NIS 14,000 per day); (ii) a person holding
“significant influence” or more than 5% of the Means of Control of Bezeq without the required approval is subject
to six months imprisonment or a fine currently in the amount of NIS 226,000 as well as an additional fine for each day the offense
continues (currently in the amount of NIS 14,000 per day); and (iii) a person transferring “significant influence”
or Means of Control of Bezeq, knowing that as a result of the transfer, the holdings of the transferee require approval pursuant
to the Israeli Communications Law or the Communications Order, without being first shown the appropriate approval by the transferee,
shall be subject to a fine currently in the amount of NIS 226,000.
SP2
must at all times be held by an “Israeli Party,” as defined in the Communications Order, to the following extent:
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At
least 19% of each of the Means of Control of SP2 must be held by an Israeli Party at all times; or
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At
least 19% of the rights to vote at the general meeting of shareholders of SP2 and the rights to appoint directors of SP2 must
be held by an Israeli Party at all times; and
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The
right to appoint at least one-fifth of the directors of Bezeq and Bezeq’s subsidiaries and not less than one director
of each such company will be held by an Israeli Party at all times, provided that the percentage of the Israeli Party’s
direct or indirect shareholdings in Bezeq is not less than 3% of any of the Means of Control of Bezeq. Indirect shareholdings
will be calculated as the product of the Israeli Party’s lowest rate of holdings in each of the Means of Control in
SP2, multiplied by the percentage of the holdings of the parties to the Control Permit in each of the Means of Control in
Bezeq.
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Notably,
on March 8, 2020, the Company received hearing documents published by the Ministry of Communications on “change in the minimum
holding requirement for means of control of a general license by an Israeli entity”. In the hearing, it was recommended
to amend the Communications Order and other legislative provisions setting out Israeli requirements regarding additional communication
license holders, to grant the option of exchanging the Israeli requirement under the law with a provision according to Section
13 of the Communications Law and the procedure set out in it, whereby alternative provisions to the Israeli requirements will
apply to the relevant license holder.
Since
Fuhrer was deemed the Israeli party, it was resolved in the Control Permit that Fuhrer shall refrain from transferring means of
control of Bezeq without the prior written approval from the Ministers, if such transfer decreases its holdings of means of control
of any kind in Bezeq to a lower rate than required in the Communications Order.
The
new Control Permit following the Searchlight-Fuhrer transaction determined that provided Searchlight and Fuhrer are joint controlling
shareholders of our company and that Searchlight and Fuhrer hold a stake in our company of at least 35% of each type of means
of control of our company, they may transfer some of the means of control in our company, on condition that their holdings do
not exceed 50% and that:
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Other
than Searchlight and Fuhrer, there is no other controlling shareholder of B Communications
or entity that holds 17% and more in our company.
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Searchlight’s
holding in our issued capital exceeds that of Fuhrer.
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Transfer
of means of control will only be implemented according to one or more of the methods
included in section 3(A3) of the Communications Order.
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The
parties to the Control Permit may not be controlled by any foreign country, foreign government company or a foreign company controlled
by a foreign government company. The Control Permit will terminate if the foregoing condition ceases to exist with respect to
any such party without the approval of the Ministers. The Ministers may authorize a foreign government company to hold an interest
in any such party, provided that the foreign government company’s aggregate direct or indirect holdings in Bezeq do not
exceed 5% of any type of Means of Control of Bezeq and that it does not control such party.
According
to the Communications Order a “principal shareholder” or a person with “significant influence” in Bezeq
shall not be; (i) a hostile state, a citizen or resident of a hostile state, a corporation registered or incorporated in a hostile
state or a corporation controlled by a citizen or resident of a hostile state; or (ii) a government corporation, unless approved
by the Ministers.
In
the event the Ministers find that the information they were provided in the application for the control permit is incorrect, that
there has been a material change in the details provided by the parties to the Control Permit which justifies its cancellation,
or such parties failed to submit a required report, and the Ministers determine that there is probable cause to believe that the
provision of the services that Bezeq is required to provide pursuant to its general license (including basic telephone, infrastructure,
transmission and data transmission services and ancillary services) or the grounds for determining that any such service has been
harmed, the Ministers may take action to cancel the Control Permit. Upon its cancellation, all the shareholdings purchased under
the Control Permit will be deemed Unapproved Holdings as described above.
If
we or any other party subject to the Control Permit fails to comply with the terms of the Control Permit or with other regulatory
provisions relating to the control of Bezeq, such permit could be revoked and our rights with respect to our Bezeq interest would
be adversely affected.
Any
event in which a receiver is appointed with respect to our holdings in SP2 or SP2’s holdings in Bezeq will constitute grounds
for the cancellation of the Control Permit. In the event that the Control Permit is cancelled and an application to reissue a
Control Permit is denied, our holdings in Bezeq must be liquidated within 15 to 60 days (depending on the cause for such
cancellation) pursuant to the Communications Order.
The
provisions of the Control Permit are subject to the terms of the Communications Order and Israeli Communications Law, as they
may be amended from time to time.
The
new control permit required us to adopt further amendments to our Articles of Association in order to remain compliant with the
requirements of our new control permit. Our Articles of Association were also amended as follows:
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Article
1 added a definition for any control permit issued by the Israeli Minister of Communications
to a shareholder of ours in connection with the control over our company.
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Article
44 was amended to add a new paragraph (e) that provides that no Joint Appointment (as
defined in the Communications Order) may be made without the prior written approval of
the Ministers (i.e.., the Israeli Prime Minister and Israeli Minister of Communications),
and any such Joint Appointment that is not approved by the Ministers will be null and
void.
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Article
44, paragraph (g), which describes our shareholders’ obligation to comply with
Israeli regulatory requirements that are applicable to us, was amended to include a reference
to the control permit (to the extent relevant) issued by the Communications Minister
to a shareholder of ours.
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As
mentioned above, the Control Permit required the adoption of amendments to the AOAs of Bezeq and its subsidiaries prior to January
12, 2020 in order to remain compliant with the requirements of our new control permit. Bezeq and its subsidiaries’ AoAs
were not amended on time as required and therefore we are in breach of the Control Permit, which the MoC is aware of. The amendment
of Bezeq’s AoA is on the agenda of the Upcoming AGM. Bezeq’s Board of Directors agreed that the amendments of the
AoAs of its subsidiaries will be addressed immediately after the Upcoming AGM.
The
Concentration Law
In
December 2013, the Knesset passed the Concentration Law, which regulates the following principal matters: (i) limitations
on the control over companies with publicly held debt or equity securities through a pyramidal ownership structure by imposing
a limitation on the number of public companies (tiers) in such pyramidal structure; (ii) authorizes financial regulators
to set forth limitations on the amount of credit that financial institutions are permitted to provide to a corporation or a group
of companies under the control of the same controlling shareholder; and (iii) limitations on the holdings by a significant
non-finance company in a significant finance company or the holdings of both kinds of companies under common control; and (iv) requires
governmental authorities responsible for the award of rights in public assets (including in the communications field) in certain
events to consider control concentration factors and industry-specific competitive factors. As a result of the Searchlight-Fuhrer
transaction, the pyramidal ownership structure was removed and the Company and Bezeq are not subject to any limitation related
to a pyramidal structure.
Regulatory
Requirements Relating to the Bezeq Group
At
the reporting date, the Bezeq Group is subject to several regulatory restrictions in terms of joint ventures between the Bezeq
Group companies, including the obligation to maintain structural separation between Bezeq and its subsidiaries and the restriction
on marketing joint service bundles that include the services of Bezeq and its subsidiaries. These restrictions place the Group
in an inferior position in terms of competition, which is worsening over time compared with other communications groups.
Against
the background of the challenges facing the Group and the future needs forming in the communications market environment, in parallel
with Bezeq’s actions to cancel the structural separation, the Board of Directors and Bezeq are taking measures to implement
a comprehensive strategic plan for the Group as a communications group within the complex regulatory restrictions imposed on it.
Structural
separation
The
Communications Law grants the Israeli Telecommunication Ministry the authority to order accounting segregation between different
services provided by the same group or company and to demand separate companies for the provision of different services, including
separation of services to a license holder from services to a subscriber, and provisions regarding implementation of the separation.
Bezeq’s
domestic carrier license stipulates that it must maintain structural separation between itself and its subsidiaries. This requires
the managing of Bezeq and that of its subsidiaries to be fully segregated.
The
structural separation restrictions place the Group in an inferior competitive position, which is worsening over time compared
with other communications groups that are not subject to such far-reaching limitations, and compared with the option for the operators
to provide end-to-end services to subscribers using wholesale services, mainly BSA. These structural separation restrictions also
give rise to high management overheads.
On
February 14, 2019, Bezeq petitioned the Supreme Court against the Ministry of Communications asking to cancel the structural separation
in Bezeq Group immediately, after the Ministry failed to accept Bezeq’s requests. Bezeq believes all conditions justifying
and requiring cancellation of the structural separation under the policy document dated May 2, 2012 concerning the need for increased
competition in the fixed-line communication wholesale market have been met.
On
September 19, 2019, (after several extensions) the State filed its response to the petition. The State’s response argued
that the petition should be dismissed since the petition is premature, prior to completion of the examination of the issue of
structural separation by the special professional team appointed for this purpose by the Director General of the Ministry of Communications.
It was also argued that the petition should be dismissed on its merits.
On
December 31, 2019, the Company filed its answer to the response of the State, explaining that the policy document establishes
a clear commitment for respondents to cancel the structural separation obligation, which they should have done since its conditions
have now been met, and Bezeq’s request to issue a conditional order should be accepted.
On
January 30, 2020, a hearing was held. The State notified the court that the professional team’s recommendations will be
filed within four months and a revised notice for the State will be submitted to the court by June 15, 2020.
Marketing
of joint service bundles with a subsidiary to ease the effect of the structural separation restriction
Bezeq
was permitted to offer subscribers joint service bundles with its subsidiaries, subject to approvals by the Ministry of Communications
and several terms enumerated in the Domestic Carrier license, including:
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The
bundles must be unbundleable, meaning that a service included in them will be offered separately and on the same terms.
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At
the time of submitting a request for approval of a bundle, there is a group of services in similar format being marketed to
a subscriber as a package by a license-holder who is not a subsidiary of Bezeq, or there is a group that includes license-holders
who provide a private subscriber with all the services included in the joint service bundle.
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Joint
service bundles marketed by the subsidiaries including the services of Bezeq, are also subject, according to their licenses,
to similar limitations, including a requirement for unbundling (except for a bundle marketed by a subsidiary that contains
only Bezeq’s Internet infrastructure service).
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These
limitations, and in particular the unbundling obligation, which severely limits the Group’s ability to offer discounts on
the components of the bundles, puts the Group in a competitively inferior position compared to the competing communications groups,
which are not subject to similar limitation in marketing bundles (other than a limitation on marketing a joint bundle of HOT-Net
and other companies in HOT Group). On February 5, 2019, the Ministry published a hearing that it is considering revising the HOT
Telecom and HOT-Mobile licenses to allow them to market joint service bundles to the business sector, with certain restrictions).
Bezeq’s limitation is more significantly manifested with implementation of the wholesale BSA services and the option for
ISPs to provide full end-to-end services (infrastructure + service provider) to customers at reduced prices compared to the unbundleable
bundles that Bezeq can market on which the following restrictions are imposed:
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Marketing
joint service bundles with DBS - On March 27, 2017, the Ministry of Communications notified
Bezeq that it would not approve Bezeq’s request to market joint service bundles
with DBS, given that the Ministry will, in the near future, be completing several regulatory
measures that will allow more complete implementation of the wholesale market reform,
including regulation of telephony resell, new regulations relating to Bezeq’s retail
tariffs, regulation of a mechanism to reduce profit margins and regulation of the conditions
for marketing reverse bundles. According to the Ministry’s notice, it is therefore
willing to review requests of this kind for joint service bundles which include internet,
telephone and television, in at least six months’ time, after it has examined the
effect of the above measures on the market and is certain that Bezeq satisfies the regulatory
requirements. On February 15, 2018, the Ministry addressed Bezeq’s announcement
regarding its intention to send interested customers a link to the Sting site, expressing
its position that marketing DBS internet-based television (“Sting”) by Bezeq
is not in conformance with the structural separation provisions of Bezeq’s license.
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Marketing
joint service bundles of internet infrastructure together with ISP - In 2017, further
to the Ministry’s demand, changes were made to the bundle sales format, mainly
splitting the bundle after a year. In 2018, Bezeq submitted a request to the Ministry
to replace the existing bundle marketing with a marketing model under which Bezeq issues
a tender to select a single IPS provider that is not a subsidiary as the sole marketer
of Bezeq offering bundles for an unlimited time (because of the damage incurred by customers
due to the requirement to split the bundle). In December 2018, the Ministry rejected
Bezeq’s request, noting that in its opinion marketing a bundle through the wholesale
marketing track is the correct channel.
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On
January 23, 2019, the Ministry of Communications distributed a letter regarding the reverse bundle stipulating that the provisions
of the service providers’ licenses obligate them to contact the service subscribers prior to disconnecting them from the
services and that disconnecting subscribers and reconnecting them to a reverse bundle in a single bill is a violation of the Ministry’s
decision. Subsequently, on March 4, 2019, Bezeq received notice from the Ministry of Communications that in a meeting held with
Bezeq’s representatives, the Ministry is considering changing the reverse bundle format, mainly granting Bezeq the possibility
of renewing the contract with subscribers in a single bill after a short cooling off period during which the bill will actually
be split, and of canceling the mechanism set out in the Ministry’s decision dated March 16, 2017.
On
March 25, 2020, Bezeq received a letter from the Director General of the Ministry of Communications including a temporary decision
concerning changing the marketing arrangements for the reverse. In accordance with the decision, the need to split the reverse
bundle after a year is cancelled and Bezeq can contact customers at any time to renew the reverse bundle. Bezeq will have to offer
as part of the reverse bundle all suppliers. It was noted in the letter that the decision was given at the outbreak of the coronavirus
in Israel and accordingly the validity of the decision is limited to three (3) months.
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Marketing
joint bundles with Pelephone - On February 10, 2019, the Ministry rejected Bezeq’s
application to market a joint bundle of internet infrastructure (with or without an infrastructure
provider) together with Pelephone’s cellular services, because it did not find
that approval of the request would contribute to competition in the communications market,
but would rather lead impairment of the competition developing on the wholesale market
and the existing competition in the cellular market, and strengthening the power of Bezeq
Group and its existing competitive edge. The rejection letter further indicated marketing
joint service bundles was discussed by the inter-ministerial team which is examining
the structural obligations applicable to Bezeq and HOT groups (the team for examination
of the structural separation obligation). Joint bundles with Pelephone were approved
in the past.
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On
July 24, 2019, Bezeq received hearing documents from the Ministry of Communications, in part concerning a change in the marketing
formula of the “reverse bundle”. According to the information in the hearing documents, the Ministry is considering
changing the formula presented at the hearing on March 26, 2019, and determining, inter alia, that Bezeq will not be obligated
to market a reverse bundle for ISPs that have accumulated over 100,000 wholesale BSA customers on Bezeq’s network and have
also provided accessibility to over 100,000 households to their independent optical fiber infrastructure on Bezeq’s physical
infrastructure. The Ministry will also determine that the provisions for breaking up the bundle after 12 months will be cancelled.
According to the hearing, this format will enter into force after the launch of Bezeq’s fiber project and a reasonable possibility
will be provided to purchase the BSA service on the fiber network. Bezeq submitted its comments on the hearing on September 8,
2019 in which it made clear that there is no reason to make the necessary change in the format of the bundle conditional on the
launching of Bezeq’s fiber project.
Further
to the oversight proceeding conducted at Bezeq in February 2019, on November 26, 2019, Bezeq received a final supervision report
and notice of the intention to impose an overall fine of NIS 2,572,000 for Bezeq failing to comply fully with the provisions of
the license in respect of the “reverse Bundle. On January 1, 2020, Bezeq submitted its answer that it did not violate the
provisions of its license or of the Ministry and, therefore, it believes sanctions should not be imposed on it.
There
are more limitations on cooperative ventures between Bezeq and the Bezeq Group companies, both under competition laws and conditions
laid down by the Competition Commissioner in approvals of mergers between Bezeq and the Group Companies, which prohibit discrimination
in favor of Group Companies when providing certain services, and by power of the orders of Bezeq’s license, which oblige
it to provide its services equally to all.
Lifting
of the restrictions on structural separation and waiving the limitations applicable to cooperative ventures between the Bezeq
Group companies as indicated above, if lifted, may form various opportunities for the Bezeq Group to utilize synergies or facilitate
utilization of such synergies.
Partnership
Structure
In
August 2018, Bezeq announced that it was filing an application for the approval in principle by the Minister of Communications
to change the legal structure of the Bezeq Group so that it will continue to operate in its present format as a public company
for the provision of fixed-line domestic telecommunications services, and at the same time, establish a wholly owned registered
partnership to which the assets, licenses, and activities of DBS, Pelephone and Bezeq International, will be transferred and will
continue to maintain the complete structural separation from Bezeq. The purpose of the change is to adapt the structure of the
subsidiaries to the technological, economic and competitive realities in the telecommunications market in order to promote the
telecommunications market in Israel and to support reasonable profitability of the Bezeq Group for the benefit of its employees
and shareholders. The new legal structure is expected, subject to the approval of the Tax Authority, to enable the offset of losses
from the profits of the entire Bezeq Group. The request does not change Bezeq’s position regarding the cancellation of the
structural separation.
On
December 13, 2018, Bezeq received an update from the Ministry of Communications wherein the Ministry’s professional staff
discussed the request and decided to ask for public comments on the matter. . In a subsequent notice, the Ministry indicated that
along with the application submitted by Bezeq to change its legal structure, it is reviewing all structural separation obligations
in Bezeq and HOT groups and the need to revise them, including regulations to provide a solution for the discriminatory issues
in the use of infrastructure. The Ministry noted that it is weighing whether the above application regarding the legal structure
of Bezeq can be approved prior to the completion of the foregoing review. In the notice, the Ministry indicated that this application
gives rise to concern that approval thereof at the present time could lead to strengthening of the Bezeq Group’s competitive
advantages in the retail level at the expense of the different competitors. According to the notice, approval of the application
at present will increase Bezeq’s incentive to discriminate against competitors in the use of its infrastructure and thereby
leverage its advantage in the infrastructure segment over the service provision segment and strengthen the Group’s retail
power, which in any event is already strong, prior to examination of the appropriate balances. The notice further indicated that
in view of the foregoing, the Ministry is deliberating whether it is possible to approve the application at present and under
which terms. Bezeq withdrew its application shortly thereafter.
On
February 13, 2019, Bezeq’s Board of Directors approved a request by each of Bezeq’s subsidiaries, Pelephone, Bezeq
International and DBS, to obtain approval from the Ministry of Communications for a change to the corporate structure, whereby
the entire business and assets of each of the subsidiaries would be transferred to separate limited partnerships wholly owned
by Bezeq (Bezeq as a limited partner, and a company (separate and different in each partnership) wholly owned by Bezeq, as General
Partner).
On
January 28, 2020, Bezeq received a letter from the Ministry of Communications that it was not possible to approve the application
at that time. This was for reasons that Bezeq believes are mistaken including, because there is no room to take interim decisions
that might affect the issue of structural separation in the Group and change the existing range of incentives, while the obligation
of structural separation applied to the Group is currently being examined by a special team at the Ministry of Communications.
As part of its examination, a broad range of alternatives are being assessed - from cancellation of the obligation of separation
to strengthening the separation. In addition, in the Ministry’s opinion, this is a material change in the Group’s
operations and not a technical change of the corporate structure.
Bezeq’s
Board of Directors also approved a request of Bezeq to the Israel Tax Authority to obtain approval to transfer the business of
the Subsidiaries to the said partnerships as a tax-exempt transfer in accordance with the provisions of section 103 of the Income
Tax Ordinance and a request that the assessment arrangement dated September 15, 2016 concerning spreading the losses of DBS will
also apply to the partnership with which it will be merged.
Wholesale
services
Recently
a wholesale market model has started being implemented in Israel, as part of which the obligation to sell wholesale services to
other communications operators was imposed on owners of a country-wide fixed-line access infrastructure (Bezeq and HOT) to allow
other communications operators to use Bezeq’s infrastructure at prices set out in regulations. As part of this, the Ministry
of Communications established service portfolios setting out the format for provisions of the services by the infrastructure owners:
Wholesale
BSA service
This
service allows service providers that do not own infrastructure to offer their customers full internet services, including internet
connectivity services (of the ISP) and internet infrastructure services (of Bezeq). Since launching the service, hundreds of thousands
of customers have switched to receiving services through these service providers).
Wholesale
service use of physical infrastructures
This
service allows service suppliers without infrastructure to use Bezeq’s physical transfer communication cables infrastructure
and dark fibers. Moreover, in the amendment to the Communications Law, as applied in the Economic Arrangements Law, (and separate
from the wholesale service portfolio regarding use of physical infrastructures), Bezeq was required to allow other licensed domestic
carriers, which are not necessarily suppliers without infrastructure, to use its passive transfer communication cable infrastructure
to perform any telecommunications activity and provide any telecommunications services under their licenses. The same amendment
also grants Bezeq the right to use physical infrastructure of other companies.
Wholesale
telephony service
This
service allows service providers that do not own infrastructure to offer their customers telephony service at wholesale tariffs
using Bezeq’s network. Until August 2018, the temporary arrangement allowed Bezeq to provide the service in a resale format,
meaning a format in which the service provider purchases a line and call minutes from Bezeq and receives a range of services (such
as technical services) from Bezeq. According to the Ministry of Communications’ notice, as from August 2018, Bezeq is required
to provide the service in a wholesale format, meaning a service format in which the service is provided through Bezeq’s
switch, but the call also goes through the service provider’s switch, both as an isolated service and as a supplementary
service to the BSA service. Since August 2018, Bezeq is prepared to provide resale services at wholesale prices (without technical
services), although with this service the call does not pass through the service provider’s switch. The maximum tariffs
which Bezeq may charge for providing the services are laid down in regulations. The regulatory provisions regarding the wholesale
market, as well as its implementation and, affect a material part of the Group’s activities
To
the best of Bezeq’s knowledge, the sale of wholesale services on the HOT network has been launched and Bezeq believes that
at this stage, the volume of wholesale subscribers on the HOT network is not high.
Policy
document
The
wholesale services were established pursuant to the policy document dated May 2, 2012 in which the Minister of Communications
adopted the main recommendations of the committee appointed to review and revise the structure of Bezeq’s tariffs and to
set wholesale service tariffs in the communications industry (the Hayek Committee). The policy document states that owners of
country-wide fixed-line access infrastructures who provide retail services, including Bezeq, will be obligated to sell wholesale
services to holders of telecommunication licenses on a non-discriminatory basis and with no discounts for size. The document also
stipulates the terms for cancellation of the structural separation and that within six months of publication of the Shelf Offering
for the sale of wholesale services by the infrastructure owners, the Minister will take action to change to a method of oversight
of Bezeq’s prices by the setting of a maximum price and within nine months, the Ministry will formulate regulations aimed
at increasing the investment in and upgrading fixed-line communications infrastructure in Israel.
Further
to the policy document, the Ministry of Communications established service portfolios setting out the format for provisions of
the services by the infrastructure owners. The maximum tariffs that Bezeq is permitted to charge for these services were determined
by the Minister of Communications with the agreement of the Minister of Finance in the Communications (Telecommunications and
Broadcasts) (Use of a Domestic Carrier’s Public Network) Regulations, 2014, or the Use Regulations. Tariffs for HOT’s
wholesale services were first published on June 26, 2017. To the best of Bezeq’s knowledge, the volume of whole subscribers
on HOT’s network is negligible. The volume of wholesale subscribers on HOT’s network is negligible at this stage,
although Bezeq believes that is has recently increased.
BSA
services
Bezeq
started providing the service on February 17, 2015. This service allows service providers that do not own infrastructure to offer
their customers full end-to-end internet services, including internet connectivity services and infrastructure services of Bezeq
Since launching of the service, hundreds of thousands of customers have switched to receiving services through these service providers.
In
the initial period of provision of the service, the Ministry conducted an oversight proceeding at Bezeq, which led to imposition
of NIS 8.5 million in fines. Bezeq paid the amount of the fines and petitioned the court against this proceeding, which was dismissed
in January 2018. On March 14, 2018, Bezeq filed an appeal against dismissal of the petition, which has not yet been decided. In
addition, disputes erupted between Bezeq and the service providers regarding implementation of the service portfolio. These disputes
concern the payments owing to Bezeq for the service and division of responsibility for installation and malfunctions.
In
order to receive BSA services, it is necessary to connect to the service provider who receives the service from Bezeq to Bezeq’s
network. On January 16, 2019, despite the operational difficulties indicated by Bezeq, the Ministry of Communications ordered
Bezeq to immediately allow connection of the service providers to the multi-service access gateway (MSAG), in addition to its
obligation to allow connection to the core and collection segment, according to the service provider’s election.
The
Ministry held hearings on various issues related to implementation of this service. The main hearings on the matter dealt with
mechanisms for reviewing and revising the demand forecast for the purpose of updating the wholesale market tariffs (in which a
decision was made regarding reduction of the tariffs of the BSA service component, and the tariff was reduced in regulations),
revising the service level (SLA) requirements, the procedure for movement of customers between operators, etc. Decisions have
not yet been made in all the hearings.
On
August 29, 2017, the Ministry of Communications published a second hearing (for the hearing published on November 17, 2014), on
determination of the format for reviewing a margin squeeze by fixed-line broadband network owners in marketing offerings. A market
squeeze is a situation in which the infrastructure owner decreases the retail prices and the margin between the retail prices
and the wholesale price of the inputs of the infrastructure purchased by the service providers to a level that erodes the profit
of the service providers to the point of being economically unfeasible to continue their activity. According to the secondary
hearing, the Ministry is considering allowing the infrastructure owners to conduct their own review to rule out margin squeeze,
by means of inspection tools to be approved by the Ministry (in addition to the limited advance review track). As considered,
the effective tariff for the reviewed service or group of reviewed services will not be lower than the minimum price level set
for marketing those services examined by the license holder. In the hearing, the term the “license holder” includes
Bezeq, Bezeq International, DBS, HOT Broadcasts, HOT Telecom and HOT Net. Bezeq submitted its comments on the hearing whereby
there is no reason to determine a format for examining margin squeeze, although if such format is determined, the independent
inspection mechanism proposed in the hearing should be expanded. Bezeq believes that if the margin squeeze review format is applied,
it could affect the ability of Bezeq and Group companies to market bundles with respect to the timing of the offers and the prices
they will be able to offer.
Wholesale
service use of physical infrastructures
The
service portfolio entered into force on July 31, 2015 and accordingly, Bezeq allows suppliers without infrastructure to use its
physical available-for-transfer communication cable infrastructure and the available dark fibers out of Bezeq’s available
optic cables, while in order to connect to the service provider’s infrastructure to Bezeq’s infrastructure, the service
provider must set up a passive infrastructure near Bezeq’s passive infrastructure facility. The work on Bezeq’s infrastructures
is performed by the service providers through contractors on their behalf, pursuant to the Ministry of Communication’s decision
and dismissal of Bezeq’s petition against it. Since the service is in a format that did not exist before, differences of
opinion arise from time to time.
On
April 16, 2018, the Ministry of Communications announced that after reviewing the comments of Bezeq and an ISP, it made a decision
and ordered that Bezeq must allow the service providers to insert communications cables through Bezeq’s telecom manhole
which is located at the opening of the conduit leading to private land, and to perform any necessary work in the manhole for this
purpose, all without derogating from the service providers’ responsibility to obtain the landowner’s permission.
On
January 16, 2019, the Ministry of Communications issued a decision regarding the service portfolio for mutual use of passive infrastructures,
according to which pursuant to reviewing the comments received in the hearing published by the Ministry on August 9, 2018, it
decided in the first stage to focus on regulating execution of the work of another domestic carrier (holder of a domestic carrier
license, including an infrastructure owner, that uses the physical infrastructure of another license holder). Later, the Ministry
intends to establish a uniform service portfolio, which will apply to all use situations, including mutual use, of physical infrastructures,
but at the present time, it will apply to the infrastructure owners in parallel with the provisions applicable to all domestic
carriers. The director’s provision and the service portfolio amendment that were attached to the decision stipulate unlike
the original service portfolio, that for deployment, the operator using the infrastructure of the infrastructure owner will not
be required to set up a passive infrastructure facility, even in the last manhole (the last manhole before the building). The
infrastructure of another domestic carrier will be connected to the infrastructure of the infrastructure owner by the passive
infrastructure component (conduit/duct pipes, etc.) to be installed between the passive infrastructure of the operator using the
infrastructure (manhole, telecom cabinet, junction box, etc.) and the passive infrastructure facility of the infrastructure owner.
The definition of the physical infrastructure available to an operator using infrastructure was expanded and includes communications
rooms as well. The amendment and provision also anchor the right of the infrastructure owner to payment for the guidance activity
to the employees of the operator using the infrastructure.
On
December 31, 2019, the Ministry of Communications published a decision and service portfolios for completion of the regulation
for implementation of the mutual use of physical infrastructures obligation. The Ministry established the service portfolio Mutual
Use of Passive Infrastructures (“the Mutual Service Portfolio”) as a uniform portfolio in the licenses of all operators
with a general license to provide fixed-line domestic carrier telecommunications services (including holders of a special general
license). The Mutual Service Portfolio replaces the Director’s provision dated January 16, 2019 and incorporates new provisions
and some of the provisions in the Original Service Portfolio and the Director’s provision.
The
Mutual Service Portfolio does not include provisions for a dark fiber leasing service and an optic wavelength service, which remained
in the Original Service Portfolio, established for the infrastructure owners (Bezeq and HOT) as part of the wholesale market regulation.
The
dark fiber leasing service and optic wavelength service will be used only by holders of a special general domestic carrier license
and will continue to apply according to the Original Service Portfolio, at the tariffs stipulated in the Use Regulations. In parallel
to establishing the Mutual Service Portfolio, amendments were made to the original wholesale service portfolio, and the regulation
regarding use of a dark fiber and wavelengths will remain in it. The implementation processes of both portfolios are anchored
in the Mutual Use Service Portfolio and are also applicable to implementation of use of a dark fiber and wavelengths.
The
implementation processes in the Mutual Service Portfolio includes provisions regarding the service provision stages (access to
information, planning, execution of works), service principles and components (so that an infrastructure owner that intends to
establish underground infrastructure in an area where there is no physical infrastructure will offer every domestic operator in
advance to share the expenses. An infrastructure owner who is obligated to provide universal service will only be required to
allow a domestic operator with such obligation that refuses the offer to use the infrastructure five years after completing establishment
of the infrastructure). Use of infrastructure between domestic operators will be prioritized by the FIFO (first in first out)
method.
Use
of Bezeq’s physical infrastructure by infrastructure owners
In
the amendment to the Communications Law, as applied in the Economic Arrangements Law, the obligation of a licensed domestic carrier
to allow other licensed domestic carriers (which are not necessarily license holders without infrastructure) access to its passive
infrastructure (excluding the passive infrastructure of a licensed domestic carrier owned by IEC and which it requires, for the
purpose of its operations as the holder of a critical service provider license) for performance of any telecommunications operation
and provision of any telecommunications service under its license. This means allowing IBC to use Bezeq’s passive infrastructure
and as from October 1, 2017 also HOT Telecom, at tariffs which according to the amendment to the Law are to be set by the Minister
of Communications with the agreement of the Minister of Finance by April 1, 2018, whereas until these tariffs are set, the tariffs
set in the Use Regulations will apply, and subsequent to setting the tariffs, retroactive settling of accounts will be carried
out between Bezeq and HOT Telecom only. At present, tariffs and a special service portfolio have not yet been established.
On
August 13, 2018, a hearing and draft regulations were published on determining the maximum payments for mutual use by infrastructure
owners of access service to passive infrastructure, according to which the Minister is considering determining that the tariff
will be the same as for the payments currently defined in the Use Regulations for a domestic carrier which is a special general
license holder. A letter attached to the hearing dated August 9, 2018, concerning the service portfolio described above states
that the Ministry is considering not setting maximum or minimum payments for service to be provided by other domestic carriers
for which no payment was defined. On September 9, 2018, Bezeq submitted its comments on the hearing to determine the payments
(together with an expert economic opinion), in which it argued that the distinction must be maintained between operators that
do not own infrastructures and infrastructure owners, and certainly those governed by the obligation of universal service.
Wholesale
telephony service
On
May 18, 2017, the then Acting Minister of Communications issued a decision according to which Bezeq will provide telephony services
in a resale format for one year from July 31, 2017, at prices set by the Minister (higher than the wholesale tariffs, in view
of the service content). This decision is the result of a petition filed by Bezeq with the Supreme Court against the Minister
of Communications’ decision of November 14, 2014 regarding provision of wholesale telephony services in the service portfolio
format. The petition included claims that the service would be impossible to implement in the service portfolio format (BSA +
telephony) and is unjustified. Provision of wholesale telephony services (at wholesale prices) on Bezeq’s network was postponed
for the 14 months of the arrangement, when the option to extend the arrangement or turn it into a permanent arrangement will be
reviewed (a recommendation on this matter will be the subject of a public hearing). On March 25, 2018 Bezeq wrote to the Ministry
requesting that the Ministry extend the arrangement, at the current price and format, and that the arrangement should become permanent.
Bezeq clarified that the service format in the service portfolio is impossible to implement, unjustified and contradicts the global
trend. The only way that will allow Bezeq to provide the service in the service portfolio format entails switch replacement and
compelling Bezeq to perform a complex, disproportionate unauthorized and unjustified procedure.
On
June 5, 2018, the Ministry of Communications informed Bezeq that it will not extend the temporary arrangement relating to telephony
service in a resale format and that accordingly, as of August 1, 2018, Bezeq must provide wholesale telephony service in the format
defined in the BSA + Telephony service portfolio and that Bezeq must provide this service both as a stand-alone service and as
a supplementary service to the BSA service. Upon receiving this notice, Bezeq indicated that it does not expect to meet the deadline
specified in the notice, further to its previous clarifications that the service format in the service portfolio cannot be implemented
technologically and that it requires the replacement of a switch which is a prolonged, complex process, and that it intends to
ask the Ministry to find a solution for this problem. After discussions with the Ministry, Bezeq offered, commencing August 1,
2018, telephony call minutes service and associated wholesale services in the wholesale market on the basis of the service portfolio
in a technology format which is similar to the resale arrangement and with wholesale market tariffs. Bezeq’s license was
revised two months later and included this service as voluntary. Bezeq also began the process of replacing the switch which will
enable compliance with the service portfolio requirements.
In
a letter dated January 29, 2019, Bezeq offered the Ministry of Communications another technological solution for the provision
of wholesale telephony services. In view of the fact that this solution was intended to be temporary and implemented for a limited
period, until replacement of the switch, and taking into account its estimation regarding the relatively low potential of customers
of the service, Bezeq repeated its claim that the wholesale telephony services in the engineering outline defined in the service
portfolio in a carrier preselection format on a telco-grade level was and still is impossible to implement on Bezeq’s switch.
On
January 31, 2019, the Ministry replied that it does not intend to approve compliance with the service portfolio in advance, because
after coordination with the service providers and launching of the service, the Ministry will review whether the breach has ceased,
and it would not accept a solution that does not provide a full solution for the provisions of the service portfolio and is not
based on the accepted engineering standards in communications networks.
Bezeq
sent an appropriate characterization to the service providers. The negotiations with the Ministry of Communications and the service
providers have not yet been finalized. In parallel, Bezeq is taking measures to complete its order for a new switch.
Bezeq
reports that it believes that the implementation of wholesale telephony will impair its financial results. Bezeq also reports
that it is unable to estimate the extent of the impact, which could be significant, given that it depends on different variables,
including the volume of demand for the service, the price levels of substitute products currently available on the market (such
as VoB), etc.
Supervisory
reports and financial sanctions
On
October 19, 2017, the Ministry of Communications sent Bezeq a final supervision report regarding implementation of a wholesale
telephony service, or the Supervision Report, according to which Bezeq violated the provisions by failing to provide the wholesale
telephony service on May 17, 2015. Concurrently with the Supervision Report, and after Bezeq had been found to have violated the
provisions of the Use Regulations and Bezeq’s license, Bezeq was notified of the Ministry’s intention to impose a
financial sanction on Bezeq in the amount of NIS 11,343,800. The Notice also stated that Bezeq must take affirmative action to
comply with the instructions of the Ministry of Communications, since the Ministry is considering initiating another proceeding
in the same matter. Bezeq submitted its arguments in writing against the intention to impose a financial sanction and against
the amount of the financial sanction. Subsequently, on August 8, 2018 Bezeq received a “Supplementary Supervisory Report
to the Final Supervisory Report Concerning Non-implementation of the Wholesale Telephony Service” as well as an “Updated
Notice of its intention to apply financial sanctions concerning implementation of the broadband reform in which the Ministry of
Communications announced its intention to apply financial sanctions of NIS 11,327,540 against Bezeq for the violation, as from
August 1, 2018. The notice further states that the Ministry intends to take additional enforcement measures if the breach continues.
On October 4, 2018, Bezeq submitted its position on the hearing whereby financial sanctions should not be imposed on it. On December
27, 2018, Bezeq received notification from the Ministry of Communications that the Director General of the Ministry decided to
impose a NIS 11,163,290 sanction on Bezeq for its alleges breach of the provisions regarding implementation of wholesale telephony
services. Bezeq filed a petition against the decision.
Additional
regulatory aspects relevant to the entire Group or several Group companies
Change
in interconnect tariffs. The Bezeq Group’s telecom companies (Bezeq, Pelephone and Bezeq International) pay interconnect
fees to other carriers for calls that are terminated on the networks of those carriers, and some of them (Bezeq and Pelephone),
receive interconnect fees for calls that are terminated on their networks and from international communications operators for
outgoing calls on their networks. The interconnect fees are determined by the Ministry of Communications as the maximum tariffs
in the interconnection regulations. Changes in the interconnect tariffs have an offsetting effect at the Bezeq Group’s level,
in view of their impact on both the expenses and revenues of Bezeq and its subsidiaries.
Restriction
of the exit penalty a license-holder can collect from a subscriber. Under the provisions of the Communications Law, holders
of domestic carrier licenses, ITS licenses and broadcast licenses, including Bezeq, Bezeq International, DBS and B.I.P, may not
collect disconnection fees from subscribers who cancel agreements if their average monthly bill is less than NIS 5,000, or deny
them a benefit that they would have received had they not ended the agreement. Cellular operators, including Pelephone, may not
collect disconnect fees from customers who hold up to 100 phone lines or condition a contract for cellular services on an agreement
to purchase, rent or lease terminal equipment. As a rule, these restrictions make customer retention difficult for the communications
operators that are subject to them.
Non-discrimination
in the offering of benefits and special tariffs. Due to the different positions expressed by the Ministry of Communications
in the past, communications companies may be restricted under certain circumstances in their ability to offer benefits and special
tariffs to their new customers or to prevent a subscriber from switching to plans marketed to new customers. The Ministry of Communications
announced its intention to hold a hearing regarding revision of the provisions of the licenses regarding price discrimination
between subscribers in a manner that is also consistent with the changes and developments in the market.
On
December 9, 2019, the Tel Aviv-Jaffa District Court issued a ruling addressing the changing positions of the Ministry of Communications
on the matter and believes that the Ministry’s position should not be adopted, since there are several major flaws in formulating
its opinion and the manner in which it was adopted (lack of a factual foundation, lack of consultation with the Competition Authority,
lack of reasoning, lack of coherence and failure to hold a hearing). The ruling dismissed the motions to certify class actions
and an appeal was filed against it.
Amendments
of licenses and additional legislation
Call
center response times
The
amendment to the licenses of Bezeq, Pelephone and Bezeq International prescribes provisions concerning the obligation to route
calls on certain matters to a professional human responder, call waiting times as well as provisions concerning call center work
hours, the recording and documenting of calls and reporting obligations.
The
amendment came into force on date of entry into effect of the Consumer Protection Law (July 25, 2019) dealing, inter alia, with
waiting time for a human response. The DBS broadcasting license was amended in the same way. The amendments led to an increase
in costs for operating the call centers of the Group’s companies. It should be noted that in November 2019, the Ministry
of Communications issued a demand for information as part of the oversight activity to all communications companies on the issue
of waiting times for a human response at call centers. A similar demand was addressed to DBS in January 2020.
Bezeq
is making preparations to implement the amendments, which could lead to an increase in the costs of operating the call centers
of the Bezeq Group’s companies.
Hearing
on the subject of IPv6 protocol (internet addresses)
On
July 3, 2019, the Ministry of Communications published a decision on the hearing and the license amendment in which the transition
to Ipv6 protocol will take place in accordance with the defined milestones. For Bezeq (as the holder of a domestic carrier license)
and for the owners of Internet access licenses, it was determined, among other things, that within 12 months of date of the amendment
of the license, the network and its component will be adapted to provide access for subscribers to the Ipv6 Internet protocol
service from all terminal equipment that supports Ipv6 protocol; license holders are to voluntarily transfer existing and new
subscribers with terminal equipment that supports Ipv6 to addresses on Ipv6 protocol. The subscribers will be transferred according
to milestones so that up to 24 months from the date of the amendment, 50% of the subscribers will be transferred, up to 36 months
- 75% and up to 48 months - 100% (excluding subscribers in possession of private terminal equipment that does not support the
Ipv6 protocol and have decided not to replace it, provided that the license holder signs them on a waiver). With respect to the
holders of cellular licenses (such as Pelephone), it was determined that the voluntary transfer will reach 100% within 24 months.
Bezeq is preparing for the transfer, and at this stage, no material expense is expected as a result.
Consumer
legislation and privacy protection laws
Changes
in consumer legislation affect the operations of the Bezeq Group’s companies on a regular basis. Various amendments have
been made in recent years to the Consumer Protection Law and regulations concerning the cancellation of transactions even after
service has begun, disconnection from on-going services, the need for the customer to give express consent to continue transactions
after the end of the specified period and sending of messages, provisions concerning a refund of charges collected from the subscribers
which are not in accordance with the communication agreement plus fixed handing charges prescribed in the Law, restriction on
debt collection procedures, maximum waiting time for a human response, and extension of the visiting times of technicians at the
subscribers’ homes. Various bills have also been tabled in the Knesset introducing further amendments to the Consumer Protection
Law which may affect the terms of the agreement and the conduct of the Bezeq Group companies towards their subscribers.
Likewise,
the activity of the Bezeq Group companies is affected by the Privacy Protection Law and its regulations with respect to management
and maintenance of databases and the information security which they contain. In May 2018, the Privacy Protection Regulations
(Information Security), 2017 entered into force imposing various obligations on database owners, including obligations to establish
procedures and conduct risk assessments in terms of information security and use of advanced security measures to protect information.
Enforcement
and financial sanctions
Over
the last few years, the Communications Law, the Economic Competition Law, the Securities Law, the Consumer Protection Law and
the Telegraph Ordinance were amended, giving the regulators powers of enforcement, supervision and imposition of substantial graded
fines for violation of these laws or regulations and their provisions. A similar bill to amend the Protection of Privacy Law,
1981, which also includes changes in the penal part of the law, is in advanced stages of legislation. Likewise, the Law to Increase
the Enforcement of Labor Laws was legislated. This legislation affects the way in which the Bezeq Group companies manage their
affairs, in part with respect to concern for imposition of sanctions, their ability to protect themselves, etc.
The
Ministry of Communications has recently made extensive use of the oversight powers and has issued notice of its intention to impose
fines on Bezeq for ongoing regulatory matters as well as matters pertaining to implementation of the wholesale market.
Moreover,
provisions enabling administrative enforcement by means of imposing fines or an administrative warning are anchored in an amendment
to the Telegraph Ordinance under the Economic Arrangements Bill.
Restrictions
on providing credit to business groups
Powers
were granted to the Minister of Finance and the Governor of the Bank of Israel to promulgate regulations and provisions limiting
the cumulative credit that financial institutions in Israel may give to a corporation or business group (a group of companies
under joint control and their controlling shareholder).
Market
concentration considerations in the allocation of rights - restrictions on the allocation of rights in critical infrastructures
to a highly concentrated entity
The
law prescribes a special, restrictive procedure that the regulator must apply prior to the allocation of rights (such as a license,
franchise, contractual agreement with the state to operate a critical infrastructure and in certain circumstances also to extend
existing licenses) in those areas that are defined as a “critical infrastructure” to entities that are defined as
a “highly concentrated entity”. A list of areas was defined that will be deemed “areas of critical infrastructure”,
including operations for which certain communications licenses are required (domestic carriers, excluding a specialist domestic
carrier (such as VoB operators and cellular operators), broadcasting licenses, and other areas. Bezeq and the companies that it
controls are included in the list published by the Competition Authority and are considered highly concentrated entities. The
procedure prescribed in the law in relation to the allocation of a right to a highly concentrated entity will also apply to approval
given for transferring the means of control in state-owned companies or companies that were previously government companies (Bezeq
included) at the rates defined in the law, to a highly concentrated entity.
Hearing
on millimeter waves
Millimeter
wave technology enables substantially larger wireless broadband transmission than technologies that were available in the past.
The technology can be used from point to point and from point to multiple points.
On
September 9, 2019, the Ministry of Communications published a hearing of the draft Ministry policy relating to millimeter waves
addressing application of the use of frequencies that enable the use of millimeter technology in two key areas: (1) V-Band on
57-66 GHz frequencies - without any need for a license, and (2) E-Band which on certain frequencies will remain in place and will
be licensed, in order to meet the current needs of communications providers, while for other frequencies will be under a new regime
of “simple permits”, allowing the Ministry to monitor and control use in that area, without the need for a license.
On September 24, 2019, Bezeq submitted its comments as well as several questions for clarification, and it stated that regulation
of the use of this technology cannot be detached from the general regulations, and that it is fitting for the use of this technology
will be permitted only for those who hold an appropriate license for communications service providers.
Hearing
on asymmetry
On
February 11, 2020, the Ministry of Communications published a hearing on information asymmetry in respect of infrastructure. According
to the hearing document, due to the inherent competitive advantages of infrastructure owners over service providers and the asymmetry
of the information in the possession of service providers wishing to use the physical infrastructure of the infrastructure owner
compared to the information in the possession of the infrastructure owners, the Ministry is considering establishing various provision
to reduce such information gaps and prevent impairment of competition. The provisions under consideration include: Extending the
time periods required for the service providers to issue notices and transfer information to them; prescribing the Ministry of
Communications the possibility of demanding the network engineering plans from the infrastructure owners; determining the duty
to submit development plans to the Ministry of Communications in case of intentions to expand, develop or upgrade the network;
and the duty to routinely update the website of the infrastructure owner in respect of the scheduled retirement plans within three
consecutive months and publish statistical information in the internal interface between the operators regarding orders, malfunctions,
etc. On March 8, 2020, Bezeq submitted its comments to the hearing, claiming, among other things, that for the sake of the principle
of transparency and non-discrimination and if the Ministry intends to create additional mechanisms in the market that require
disclosure of commercial information between the companies, the identical mechanisms must be created for Bezeq and all other market
players
Regulatory
restrictions
The
Communications Law, Communications Order (which applies to Bezeq) and some of the communications licenses of the Bezeq Group companies
contain a restriction on granting of rights to a third party on assets used to provide the critical service or on the assets of
the license, as the case may be, including the need to obtain regulatory approval to create charges on these assets. In some cases,
such as Pelephone’s cellular operator’s license, and Bezeq International’s unified license, there are exceptions
permitting the creation of charges in favor of banks without the need for the regulator’s advanced approval, provided that
the charge agreement includes instructions to ensure that the services rendered under the license will not be affected if the
bank exercises the charge. In addition, under the provisions of the law and the communications licenses, the license and the resulting
rights are not transferable and they cannot be pledged or confiscated (with certain exceptions).
Contractual
restrictions
Bezeq
has provided undertakings to certain financing entities not to pledge its assets without simultaneously creating a charge of the
same class, rank and amount (negative charge), subject to specific exceptions.
Bezeq
Control
of Bezeq’s tariffs
The
control of Bezeq’s tariffs as described below has a number of implications. Bezeq’s tariffs are subject to regulatory
intervention and from time to time, Bezeq is exposed to significant changes in its tariff structure and tariff levels. The review
mechanism for the controlled tariffs, as defined in the authorizing legislation and the regulations, results in a real average
erosion of the tariffs over the years. Control of the tariffs could make it difficult for Bezeq to provide an appropriate and
competitive response to market changes and to offer competitive prices on short notice. Furthermore, the restrictions on granting
discounts on tariffs limit Bezeq in participation in certain tenders.
The
following are the main control arrangements over Bezeq’s prices:
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Under
the Communications Law, the Minister of Communications is entitled, with the approval of the Minister of Finance, to determine
payments (including maximum payments or minimum payments) for services from a license holder. The payment can be determined
on the basis of (1) the cost, according to the calculation method instructed by the Minister plus a reasonable profit; or
(2) reference points deriving from: payment for services provided by the license holder; payment for comparative services;
payments in other countries for such services.
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Tariffs
fixed in regulations - the tariffs for Bezeq’s controlled services (telephony and others) which are stipulated in the
regulations, were updated in accordance with a linkage formula less an efficiency factor provided in the regulations, so that
on average, Bezeq’s controlled tariffs erode in real terms. After five years without any update to the regulation
tariffs, on May 23, 2018, the Ministry of Communications announced an update of Bezeq’s tariffs stipulated in the regulations,
effective from June 1, 2018, based on the update formula set out in the Communications (Telecommunications and Broadcasts)
(Calculation and Linkage of Payments for Telecommunications Services), 2007, so that the tariffs for the services provided
by Bezeq which are stipulated in the regulations will be reduced by 11.88%, except for the fixed monthly payment for the telephone
line, which will remain unchanged. According to the Ministry’s announcement and in Bezeq’s estimate, the implication
of this tariff change is an annual decline of NIS 16 million in Bezeq’s revenues.
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The
Ministers of Communications and Finance are authorized to prescribe interconnect payments or for the use by a license holder
of the telecommunication facilities of another license holder, and to provide instructions.
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If
tariffs that are neither at the maximum nor minimum levels are determined for supervised services, Bezeq may offer an alternative
payments package for a bundle of telecommunication services at such fixed payments, provided that the Ministers of Communications
and Finance do not oppose the package. The Gronau report states that an alternative payment package will be approved only
if it is worthwhile for 30% or more of subscribers who use the services offered in the package, and that the smaller the market
share of the Bezeq Group in fixed-line telephony is, the higher the maximum discount rate permitted in an alternative payment
package will be.
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If
maximum or minimum payments are determined according to Sections 5 or 15 the Communications
Law, for telecommunication services provided to another license holder, Bezeq may indiscriminately
offer any other license holder an alternative payments package for the bundle of services
at maximum or minimum payments, and such services together with services for which payment
has not been determined according to Sections 5 or 15 to the Law, provided the Ministers
are not opposed or approved the package.
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Bezeq
may request a reasonable payment for a service for which a payment is not determined according to Sections 5 or 15, or for
which a maximum or minimum payment has been determined. The Minister of Communications may require Bezeq to notify him of
any payment Bezeq intends to request as set out above and of any change in the payment prior to the provision of the service
or the change. If the Minister of Communications determines that Bezeq intends to request an unreasonable payment, or a payment
that raises suspicion of harming competition, the Minister may set (for a period not exceeding one year) the maximum payment
it may request for the service or separation of the payment for the service from the payment for the bundle of services.
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On
June 27, 2017, Bezeq received a hearing letter from the Ministry of Communications that two alternative supervisory mechanisms
for the current tariffs of telephony (and other services for which the tariffs are fixed in regulations):
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To
convert the existing supervisory method that sets fixed rates (FIX) to maximum rates;
the main telephony services (telephone line - NIS 57.92 including VAT, and 1.87 agorot
including VAT for calls) will be set in relation to the updated costs structure; for
most of the additional services, the present tariff will become the maximum tariff and
price control will be lifted for some of the services.
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To
remove price control from the main telephony services - telephone line and calls, and from additional services that are currently
supervised in the form of fixed tariffs, and to set a maximum price for a “supervised bundle” which will include
a telephone line and call minutes which Bezeq will offer customers who wish to subscribe to this service, similar to the alternative
payments package currently offered by Bezeq for which there is most demand.
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Similarly,
it was proposed that only existing subscribers of the alternative payments package for the “Kav Kal” (Light Line)
service will be able to continue to receive it. The Ministry of Communications is also considering determining that price control
will be lifted on PRI channels and the price control on their call components will be canceled. Bezeq submitted its comments on
the hearing, opposing the proposed tariffs. Bezeq believes that the change in the control mechanism being considered in the hearing,
insofar as this change is implemented, will negatively affect its financial results. Bezeq believes that its retail tariffs will
be affected in parallel also as a result of the setting of wholesale prices for telephony services.
On
March 18, 2019, the Ministry published a hearing to regulate the maximum payments for the wholesale services of the infrastructure
owners between 2019-2022. According to the hearing, the Ministry intends to revise the prices based on the assumptions concerning
the scope of demand, the equipment price trends and the effect of the costs of providing the service in the economic model. Bezeq
is studying the hearing documents. Until completion of the hearing process (and after the secondary hearing on the subject), the
Ministry of Communications will extend the applicability of the maximum payments for wholesale services to 2018, so as to continue
to apply from 2018 onwards. Prior to extension, the Ministry published a hearing noting that the key trends in the market, including
the demand trends and decrease in equipment prices, indicate that the cost of providing the wholesale services is declining over
time.
On
February 20, 2020, the Minister of Communications decided in a hearing to amend the Communications (Telecommunications and Broadcasts)
(Use of a Domestic Carrier’s Public Network) Regulations, 2014 (“the Amendment” and “the Regulations”,
respectively) as follows:
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The
Amendment includes formulas for updating the maximum payments to which Bezeq is entitled
for use of its network (BSA wholesale service) on January 1 each year, between 2019 and
2022, and stipulates that on November 15 each year, the Minister of Communications will
publish the demand forecast index, which is a component of the update formula. The demand
indices for 2019 and 2020 were set in the Minister’s notice that was attached to
his decision. The Amendment will apply retrospectively as from January 1, 2019.
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The
Amendment further stipulates that upon entry into effect of the Regulations, a reduction
of certain payment components will become effective in a manner that leads to offsetting
between Bezeq and another license holder that consumed services in the period between
February 2017 (date of the decision to update the maximum payments) through to July 2018
(the date of update of the Regulations), until completion of the offsetting for that
period.
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The
update of the maximum payments for 2019 and 2020 is expected to lead to a non-material decrease in Bezeq’s revenues compared
to the revenues that would have been received based on the current tariffs according to which the communications market operated
as from July 2018.
On
May 19, 2019, the Ministry of Communications sent Bezeq a preliminary supervisory report on the subject of price quotes for transmission
services. According to the supervisory report, for which the review commenced at the beginning of 2017, Bezeq ostensibly deviated
from the provisions of its license by submitting a tender offer that includes reduced tariffs for transmission lines that were
not offered transparently to all its business customers. The ministry argues that it was unaware of the discount included in these
tariffs, the discount did not appear in the price lists for the transmission service submitted to the ministry in recent years,
and it does not comply with the test of reasonability, under the provisions of Section 17 of the Communications Law. The ministry
further stated that it seems that this practice continues to the present time for other services as well, particularly in other
tenders. On June 30, 2019, Bezeq submitted its comments on the supervisory report stating Bezeq did not deviate from the provisions
of its license and that, among other things, this model was reviewed by the Ministry of Communications and complies with the tests
of reasonability, and that the service providers were even aware of it and used it.
Bezeq’s
Domestic Carrier license
Bezeq
operates under a Domestic Carrier license which enumerates the services Bezeq must provide and its duty of universal service.
Bezeq is required to provide its services to all on equal terms for each type of service, irrespective of location or unique cost.
While the license is unlimited in time; the Minister may modify or cancel the license or make it contingent. The license and any
part of it cannot be transferred, no charge can be imposed on it, nor can it be subject to attachment.
Bezeq
is required to maintain and operate the network and provide its services at all times, including in emergencies, in an orderly
and proper manner according to the technical and service quality requirements, and to work towards improving its services. The
license includes a Service Standards for the Subscriber appendix, which is to be amended after Bezeq provides the Ministry with
data. Bezeq submitted its proposals for amendment of the appendix to the Ministry, adapting it to the current state of affairs
and the licenses of other operators, but the amendment report has not yet been published.
Provisions
are stated for the duty of interconnect to another public switching network and the option of use by another license-holder; a
duty to provide infrastructure services to another license-holder on reasonable and equal terms is also provided, as well as refraining
from preferring a license-holder that is a company with an interest.
Provisions
have been made for the operation of Bezeq’s network in times of emergency, including the obligation to operate it in a manner
that prevents its collapse in emergencies. Bezeq is required to provide telecommunication services and set up and maintain the
terminal equipment infrastructure for the security forces in Israel and abroad, as provided in its agreements with the security
forces. Bezeq is required to appoint a security officer and to comply fully with the security instructions contained in the appendix
to the license. Bezeq provides special services to the security forces. Bezeq is required to ensure that each purchase and installation
of hardware in its telecommunications installations, except for terminal equipment, will be made in full compliance with instructions
given to Bezeq according to Section 13 of the Communications Law.
Extensive
reporting duties to the Ministry of Communications are imposed on Bezeq. In addition, the Director General of the Ministry of
Communications has the authority to enter facilities and offices used by Bezeq and to seize documents.
The
Domestic Carrier license includes restrictions on the acquisition, maintenance and transfer of means of control pursuant to the
Communications Order and on cross-ownership, which are mainly a ban on cross-holding by entities in which those with an interest
in another material Domestic Carrier as noted in the license, and restrictions on a cross-holding by entities with Domestic Carrier
licenses or general licenses in the same segment of operation.
Bezeq
submitted a bank guarantee of US$ 10 million to the Director General of the Ministry of Communications tor secure fulfillment
of the terms of the license and for indemnifying the State for any loss it incurs due to their violation by Bezeq. The Director
General at the Ministry of Communications is authorized to impose a fine for violation of any of the terms of the license.
During
a calendar year, Bezeq may invest up to 25% of its annual income in activities not intended for providing its services (the income
of Bezeq’s subsidiaries are not considered income for this purpose).
The
Communications Order
Bezeq
was declared a provider of telecommunication services under the Communications Order. By power of that declaration, Bezeq is required
to provide certain types of services and may not cease to provide them or narrow them. Among these services are basic telephone
service, infrastructure service, transmission service and data communication service including interconnect, and other services
listed in the schedule to the Order.
The
main provisions of the Communications Order are these:
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Restrictions
on the transfer and acquisition of means of control in a company, which includes a ban on holding 5% or more of means of control
of a certain kind without the prior written approval of the Prime Minister and the Minister of Communications, or the Ministers.
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Transfer
or acquisition of control in a company requires the approval of the Ministers. The Control Permit establishes the minimum
holding percentage in each of the means of control in Bezeq by the holder of the Control Permit. A transfer of shares or an
issuance of shares that causes the ownership percentage of the Control Permit holder to fall below the minimum percentage
is prohibited without the prior approval of the Ministers, subject to permitted exceptions (among them are an issuance to
the public under a prospectus or sale or private placement to institutional investors).
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Holdings
not approved will be considered “exceptional holdings” and the Order states that exercise of a right by power
of exceptional holdings will not be valid. The Order also contains provisions authorizing the Ministers and Bezeq to submit
an application for the enforced sale of exceptional holdings to the courts.
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At
least 75% of the members of the Board of Directors of Bezeq must be Israeli citizens and residents who have security clearance
and security compatibility as determined by the General Security Service. The Chairman of the Board, the external directors, the
CEO, the Deputy CEO and other office-holders in Bezeq as listed in the Order, must be Israeli citizens and residents and have
security clearance appropriate to their functions.
“Israeli”
requirements are enumerated for the controlling shareholder in Bezeq: for an individual – he is an Israeli Entity (as defined
in the Order); for a company – it is incorporated in Israel, the center of its business is in Israel, and an Israeli Entity
holds at least 19% of the means of control in it.
The
approval of the Ministers is required for granting rights in certain assets of Bezeq (switches, cable network, transmission network
and data bases and banks). In addition, grant of rights in means of control in subsidiaries of Bezeq, including allotment of more
than 25% of the shares in the subsidiary, requires the approval of the Ministers.
Certain
actions of Bezeq require the approval of the Minister of Communications, including the voluntary liquidation, a settlement or
arrangement between Bezeq and its creditors, a change or reorganization of the structure of Bezeq, a merger and split of Bezeq.
Authority
with respect to real estate
Pursuant
to the provisions of Section 4(F) of the Communications Law, the Minister of Communications granted Bezeq certain powers in connection
with real estate, as set out in Chapter Six of the Law. The law distinguishes between land owned by the State, the Development
Authority, the Jewish National Fund, a local authority or a company lawfully established and owned by one of them, and a road,
or Public Land”), and other land, or Private Land. With regard to Public Land, Bezeq and any person authorized by it, can
enter it to perform network deployment and maintenance works and to provide telecommunication services, provided that the deployment
is executed according to the provisions of the Planning and Construction Law. The amendment to the Communications Law and the
Planning and Construction Law in the Economic Arrangements Law cancel the duty to obtain the approval of the local Planning and
Construction Committee, so certain actions do not require a building permit if performed by a license holder that was granted
powers under section F of the Communications Law, if carried out according to an approved plan.
A
network on Private Land will be deployed according to the provisions of the Planning and Construction Law and requires the consent
of the landowner, the lessee in perpetuity or the protected tenant, as the case may be. Under the provisions of the Telecommunications
(Installation, Operation and Maintenance) Regulations, 1985, if Bezeq is of the opinion that providing a telecommunications service
to an applicant requires the installation of a telecommunications device on the applicant’s premises (or shared premises),
Bezeq may request that the applicant, as a prerequisite for providing the requested service, allocate a suitable place on the
premises for installation of the device, for the sole use of Bezeq, and it may use the device to provide service to other applicants
as well.
Under
the provisions of the Planning and Construction (Application for a Permit, its Terms and Tees) Regulations, 1970, an applicant
for a permit to construct a residential building is required to install infrastructures for telephone, radio, television and Internet
services so that the customer can choose whichever provider it prefers. In commercial buildings, if preparations for communications
are installed, an underground infrastructure must be laid. At the same time, Bezeq’s license was amended (as were the licenses
of HOT Telecom and DBS), so that if Bezeq uses the internal wiring (part of the access network installed in residences and in
apartments intended to be used by those residences only) for provision of its services, it is obliged to provide maintenance services
for that wiring installed by the permit applicant, without this granting it any proprietary rights in the internal wiring.
Immunity
and exceptions to liability
The
Minister of Communications granted Bezeq immunity from certain liabilities for damages listed in Chapter Nine of the Communications
Law, in accordance with his authority to grant immunity to a general license-holder. In addition, Section 13 of the Communications
Law contains exceptions to criminal and civil liability for an act done in fulfillment of a directive to provide services to the
security forces in that section.
Regulations
and rules under the Communications Law
Regulations
in three additional and important areas currently apply to Bezeq: (1) cessation, delay or restriction of telecommunications actions
and services; (2) installation, operation and maintenance; and (3) ways of supervising the actions of the license-holder.
Economic
competition laws
The
Competition Commissioner (formerly, the Antitrust Commissioner) declared Bezeq a monopoly in the following areas:
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Basic
telephone services, provision of communications infrastructure services, and transfer
and transmission of broadcasting services to the public.
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Provision
of high-speed access services through the access network to the subscriber.
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Provision
of high-speed access services for ISPs through a central public telecommunications network.
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The
Commissioner’s declaration of Bezeq as a monopoly constitutes prima facie evidence of its content in any legal proceeding,
including criminal proceedings. Bezeq has adopted an internal compliance procedure containing internal rules, guidelines and an
internal reporting and control system, the purpose of which is to ensure that the activities of Bezeq and its employees are carried
out in accordance with the provisions of the Economic Competition Law.
According
to the conditions of the Competition Authority’s approval dated March 26, 2014 of the merger (as defined in the Economic
Competition Law) between Bezeq and DBS, the following restrictions apply to Bezeq and DBS:
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Bezeq
and any person authorized by it (in this section: “Bezeq”) will not impose
any restriction on consumption of fixed-line Internet infrastructure services stemming
from the accumulated browsing volume of the customer, and will not cause the option granted
to a customer to use any service or application provided over the internet to be restricted
or blocked.
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Bezeq
will deduct amounts for provision of multi-channel television services from the Internet
provider payments for connection to Bezeq’s network.
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Bezeq
will sell and provide internet infrastructure services and television services under
equal terms to all Bezeq customers (the sale of Internet infrastructure services as part
of a service bundle will not be considered sale under unequal terms).
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Bezeq
and DBS will cancel all exclusive arrangement regarding non-original productions and
will not be party to such exclusive arrangements (except with regard to a third party
who is the broadcast license owner at the date of the decision). In addition, for two
years from approval of the merger (which have passed in the meanwhile), Bezeq will not
prevent any entity (other than anybody who is a broadcast license owner at the date of
the decision) from purchasing rights in original productions (does not apply to new productions).
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As
part of the approval of the merger of Bezeq and Pelephone on August 26, 2004 (as subsequently amended), restrictive terms were
imposed, mainly prohibiting discrimination in favor of Pelephone in the supply of a product in which Bezeq is a monopoly, prohibiting
the bundling of the supply of certain products by any of the companies when purchasing products or services from the other, and
restrictions on certain joint activities.
As
part of the merger approval of Walla and Bezeq of September 12, 2010, terms were imposed restricting discrimination in favor of
Walla vis-à-vis its competitors.
On
November 16, 2014, Bezeq received the decision of the Deputy Commissioner of the Competition Authority pursuant to Section 43(A)(5)
of the Economic Competition Law, to the effect that Bezeq had abused its position as a monopoly and determined unfair purchase
and sale prices of a service in a monopoly, in contravention of the provisions of Section 29A to the Economic Competition Law
in setting a negative margin by determining lower prices for Internet and telephony services than for internet infrastructure
only, in a campaign. The decision states that these prices places competitors who wish to offer this service at a disadvantage.
On March 20, 2018, pursuant to the agreed application of the parties, a ruling was issued by the Competition Tribunal in the appeal
filed by Bezeq against the decision, according to which the earlier decision was null and void, i.e. as though it was never handed.
On
March 7, 2018, Bezeq received notification from the Competition Authority that in accordance with the authority under section
43(A)(5) of the Economic Competition Law, the Competition Commissioner is considering determining that Bezeq abused its position
in contravention of section 29A(a) and Section 29A(b)(3) of the Law, and imposing financial sanctions on Bezeq and its CEO for
an alleged breach of the provisions of Section 29 of the Law and the foregoing sections. According to the notice, the evidence
in its possession indicates that Bezeq allegedly made use of its market strength as a result of its control of the passive infrastructure
and has placed obstacles in the way of new players who wish to use Bezeq’s passive infrastructure to install communications
networks that will be used to compete with Bezeq in providing communications services to consumers, such that this was likely
to deter them and prevent them from setting up an independent fixed-line communications network or at least to delay them and
limit the scope of the network. According to the notice, Bezeq’s actions raise concerns of harm to the end consumer. The
alleged violative acts by Bezeq are blocking access to private areas and demanding the cutting of fibers. In the light of the
foregoing, the Competition Commissioner is considering whether in respect of the two violations Bezeq abused its monopoly position,
contrary to the provisions of the Law, and is considering imposing an overall fine of NIS 30,953,000 on Bezeq and NIS 736,800
on Bezeq’s CEO. On August 5, 2018, an oral hearing took place at the Competition Authority prior to which Bezeq and its
CEO submitted their position in writing. The position submitted to the hearing included arguments and evidence that there had
been no fault in Bezeq’s actions and it had not breached the Economic Competition Law, and there is therefore no reason
to apply any enforcement powers by virtue of the law (including sanctions) and that the determination being considered should
not be published. In this context, Bezeq and its CEO pointed out factual errors that were included in the Competition Authority’s
notice with respect to the methods of inserting cables in the conduits. Since the hearing commenced, Bezeq has received additional
requests for information from the Competition Authority, and Bezeq replied to them. Subsequently, on March 12, 2019, the Authority
notified that the errors raised and the findings of other tests conducted did not change her intention to exercise the powers
as set out above. Bezeq and its former CEO were granted the right to present their arguments to the Commissioner about the additional
findings by May 12, 2019.
On
January 10, 2019, an amendment to the Economic Competition Law entered into force (in this amendment, the name of the law was
changed from the Antitrust Law to the Economic Competition Law), the main points of which are:
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Imposition
of an independent and increased obligation on officers to oversee and prevent breaches
of the Law.
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Exacerbation
of criminal punishment for a cartel - five years’ imprisonment without requiring
aggravating circumstances.
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Increasing
the maximum amount for imposition of financial sanctions up to NIS 100 million (for each
breach).
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Another
definition of a monopoly based on a market power test (in addition to the alternative
of anybody that holds a market share of over 50%).
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Increasing
the aggregate sales turnover that requires merger notices to NIS 360 million.
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The
Telegraph Ordinance
The
Telegraph Ordinance regulates the use of the electromagnetic spectrum and applies to Bezeq’s use of radio frequencies as
part of its infrastructure. The set-up and operation of a system that uses radio frequencies is subject, under the Telegraph Ordinance,
to grant of a license, and the use of radio frequencies is subject to the designation and allocation of a suitable frequency.
The Telegraph Ordinance imposes license fees and fees for the designation and allocation of frequencies. The Government deals
with the shortage of radio frequencies for public use in Israel (partly due to the allocation of a large number of frequencies
for security purposes), by limiting the number of licenses granted for the use of frequencies and providing incentives for efficient
use of frequencies.
On
March 22, 2018, the Economic Arrangements Bill (Amendments for Implementation of the Economic Policy for the 2019 Fiscal Year)
2018, was published, which includes an amendment to the Wireless Telegraph Ordinance. The amendment regulates a series of powers
(some of which already exist in legislation or secondary legislation) with regard to wireless devices or base stations that are
subject to the Ordinance and licensing, the power to grant licenses, power to determine that import and production of devices
that comply with the conditions prescribed will not be subject to a license, but rather confirmation of conformity in a short
track, powers to exempt from application of the Order, and power to apply the provisions of the Ordinance to devices for transmission
of communication signals by electric wire. The powers of the frequencies committee and the supreme frequencies committee, and
administrative enforcement are also regulated in the amendment (monetary sanctions).
Setting
up communications facilities
The
National Outline Plan for communications, NOP 36 (within the Green Line) and NOP 56 (in the Administered Territories), were designed
to regulate the deployment and manner of set-up of communication facilities in a way that would ensure coverage for transmitting
and receiving radio, television and wireless communications, while avoiding radiation hazards and minimizing the damage to the
environment and the landscape, and also to simplify and increase the efficiency of the processes involved in setting up the facilities.
The
classification of the facilities according to their technical variables and physical dimensions, which affect the determination
of safety ranges for protection against the effects of radiation and the extent to which they protrude on the landscape, determine
which facilities will be included in Part A of the NOP 36 and which in Part B of the Plan.
Bezeq
has erected and is erecting broadcasting facilities and wireless communication facilities for providing broadcasting services
to its customers, and uses such communication facilities, mainly for providing services to areas that are not connected to the
fixed-line communications infrastructure (remote areas or new towns).
NOP
36A. Part A of NOP 36 deals with guidelines for erecting small and miniature broadcasting installations. Bezeq has obtained
building permits for most of the small broadcast installations in accordance with NOP 36A. From time to time, a need arises to
add broadcast installations which require that building permits be obtained in accordance with NOP 36A. Given the exemption granted
under the orders of the Planning and Construction Law and of the Communications Law, Bezeq believes that it is not obliged to
obtain building permits for miniature broadcasting installations, which are “wireless access facilities” under those
laws.
In
2008, a draft amendment to NOP 36A (NOP 36/A/1) was tabled. The draft amendment mainly deals with changing the guidelines for
the licensing of small and miniature broadcast installations, including determination of different licensing tracks (fast and
standard) depending on the location and the public safety range of each installation, and indemnification arrangements for compensation
claims under Section 197 of the Planning and Construction Law was submitted to the government. No decision has been made on the
subject since then. If adopted, the draft amendment may give rise to practical difficulties which could impede Bezeq’s ability
to provide the public with some of the services it is required by law to provide.
NOP
36B. Part B of NOP 36 contains guidelines for setting up large broadcasting facilities. In the January 2008 draft plan (which
was presented to the government for approval in August 2010, but is yet to be approved), the definition of a large broadcast facility
was changed so that the licensing of broadcast facilities which prior to the proposed amendment were classified as large, would
be according to NOP 36/A/1 (if and when approved). The change in definition for small and large broadcasting facilities may give
rise to practical difficulties which could impede Bezeq’s ability to provide the public with the services it is required
by law to provide.
The
January 2008 draft contains a transition provision which is expected to allow the grant of a license for existing broadcast installations
even if they do not meet the requirements of NOP 36B, subject to certain terms and restrictions, provided that they are in compliance
with the safety restrictions described in the Plan. The January 2008 draft also proposes to include a provision requiring the
permit applicant (including for existing sites) to provide the local committee with a deed of indemnity for compensation under
Section 197 of the Planning and Construction Law, if a court rules against the committee.
NOP
36B has not yet been approved by the government and there is no certainty as whether it will be approved.
NOP
56. NOP 56 came into force in June 2008, and regulates the manner of erection and licensing of communications facilities in
the Administered Territories. The Plan contains transition provisions for facilities erected with a permit for small installations.
The Plan also includes a requirement for production of a communications license and receipt of the consent of the Commissioner
of Government Property at the Civil Administration.
Bezeq
has obtained the licensing for 71 installations in the Administered Territories (a few other sites have not been organized). Moreover,
in November 2016, Bezeq received a notice from the Civil Administration (Communications Staff Officer) that it must also organize
the licensing of the facilities on the customer’s premises (as opposed to the foregoing facilities in Bezeq’s possession).
Bezeq estimates that there are dozens of sites and it has started organizing the licensing according to the requirements of the
Communications Staff Officer.
Exemption
from a permit to add antennas to existing lawful broadcasting facilities. The addition of an antenna to an existing, lawful
broadcasting facility is exempt from a permit, subject to meeting a combination of conditions and exclusions, which are set out
in the Planning and Building (Works and Buildings that are Exempt from a Permit) Regulations, 2014. Bezeq is taking the required
steps to add antennas to its broadcast facilities according to the mechanism set out in these regulations.
Pelephone
Statutory
provisions relating to the environment applicable to Pelephone’s operations. The broadcast sites used by Pelephone are
“radiation sources” as defined in the Non-Ionizing Radiation Law. The erection and operation of these sites, excluding
those listed in the addendum to the law, requires a radiation permit.
The
law prescribes a two-step licensing mechanism for obtaining a radiation source operating permit under which the applicant first
applies for a permit to construct a radiation source, or the Erection Permit, which may be in effect for no more than three months
and may be extended by the Commissioner for up to nine months, then for a permit to operate the radiation source, or the Operating
Permit, which has term of five years or as otherwise determined by the Minister for Environmental Protection.
The
issuance of an Erection Permit is contingent upon the assessment of the maximum radiation levels to which human beings and the
environment are expected to be exposed from the radiation source when in operation, including in the event of a malfunction, and
the required measures for limiting the levels of exposure of human beings and the environment to the expected radiation from the
radiation source when operating, including implementation of technological means that are in use, or the Limiting Measures.
The
issuance of an Operating Permit is contingent upon application of the Limiting Measures and to measuring the levels of exposure
of human beings and the environment to the radiation generated while the radiation source is operating. The law further provides
that the Operating Permit is contingent upon presentation of a license under the Communications Law and in certain cases, a construction
permit pursuant to the Building and Planning Law. The Ministry of Environmental Protection supervises and monitors broadcast sites
to check that they comply with the provisions of the Law. The law includes a punitive chapter under which the construction or
operation of a source of radiation in contravention of the provisions of the permit and the construction or operation of a source
of radiation without a permit, after having been warned in writing by the Commissioner, are strict liability offenses.
The
regulation of the maximum permissible human exposure levels to radiation from a source of radiation and the safety ranges from
communication broadcasting installations, including a limit on the placing of radiation masts on roof terraces, is pending in
the Knesset’s Interior Committee for Environmental Quality, as part of a proposed amendment to the regulations under the
Non-Ionizing Radiation Law.
In
January 2009, the Radiation Supervisor at the Ministry of Environmental Protection published guidelines regarding safety ranges
and maximum permitted exposure levels with respect to radio frequency radiation, including from cellular antennas. Discussions
are underway regarding these ranges following the World Health Organization’s International Agency for Research on Cancer
(IARC) announcement to the effect that radio frequency electromagnetic fields associated with the use of mobile phones may be
carcinogenic to humans.
Cellular
phones also emit non-ionizing radiation (also known as electromagnetic radiation). Consumer Protection Regulations (Information
regarding Non-Ionizing Radiation from a Cellular Telephone) 2002, specify the maximum permitted radiation level for a cellular
phone which is measured in units of Specific Absorption Rate (SAR) and requires that Pelephone informs its customers of such measurements.
All the cellular phones that it markets comply with the relevant SAR standards.
Pelephone’s
environmental risk management policy. Pelephone conducts periodic radiation tests to ascertain its compliance with permitted
operating and international standards. These tests are outsourced and carried out by companies authorized by the Ministry of Environmental
Protection. Pelephone applies an internal enforcement procedure for monitoring implementation of the provisions of the Non-Ionizing
Radiation Law, under the supervision of a senior manager.
Transparency
for consumers. Pelephone is required to publicize and inform customers about the radiation sources that it operates and the
mobile handsets that it supplies. The Radiation Supervisor of the Ministry of Environmental Protection publishes information on
the Ministry’s website concerning active cellular broadcast facilities and Pelephone publishes information on its website
regarding the SAR levels emitted from cellular phones and Ministry of Health regulations regarding preventive steps to be taken
when using cellular phones.
Communications
Law. The cellular services provided by Pelephone are subject to the provisions of the Communications Law and its regulations.
The law authorizes the Director General of the Ministry of Communications to impose financial sanctions for violations of the
provisions of the law and of orders and directives issued thereunder, and for violations of the terms of the license.
Wireless
Telegraph Ordinance. The Telegraphy Ordinance regulates the use of the electromagnetic spectrum, including Pelephone’s
use of radio frequencies as part of its infrastructure. Setting up and operating a system using radio frequencies requires a license
and the use of radio frequencies is subject to designation and allocation of a suitable frequency. The Telegraph Ordinance imposes
license fees and fees for designation and allocation of frequencies.
Pelephone’s
mobile telephony licenses. Pelephone’s mobile telephony license and its general license for providing cellular services
in Judea and Samaria are valid through September 2022. The primary provisions of Pelephone’s mobile telephony license include:
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Under
certain circumstances, the Minister may modify the terms of the license, restrict or suspend it, and in certain instances
revoke it.
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The
license is non-transferable and contains restrictions on the acquisition or transfer (including by way of a charge), directly
or indirectly, of control or of 10% or more of any means of control in Pelephone, including a pledge on said means of control,
unless the Minister has given prior consent.
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Pelephone
is obliged to provide interconnect services to all other operators on equal terms and it must refrain from any discrimination
in carrying out such interconnect service.
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Pelephone
is required to refrain from granting infrastructure service priority to an affiliate licensee company (as defined in the license)
over another licensee.
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Pelephone
may not sell, lease or mortgage any of the assets used for the implementation of the license without the consent of the Minister
of Communications, other than certain exceptions as set out in the license.
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In
times of emergency, whoever is statutorily competent shall have the authority to issue instructions on Pelephone’s mode
of operation and/or manner of provision of services.
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The
license stipulates the types of payments Pelephone may bill its subscribers for cellular services and the reports that it
is required to submit to the Ministry of Communications. The license also determines the Minister’s power to intervene
in tariffs, in certain cases.
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The
license obligates Pelephone to provide services at a minimum standard of service.
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To
secure Pelephone’s undertakings and to compensate and indemnify the State of Israel for any damage that may be caused
by Pelephone’s acts, Pelephone is required to furnish NIS 84 million of bank guarantees to the Ministry of Communications.
|
Ministry
of Communications’ decision regarding amendments to the license. In January 2017, the Ministry of Communications issued
new guidelines that include dozens of changes to the cellular operators’ license regarding various issues relating to their
ongoing handling of customers (including the way billing data is presented, method for joining services, pro rata charges, options
for cancelling services, etc.). The applicability dates range from immediate applicability and up to six months from the date
of issuance of the guidelines. Pelephone is reviewing these amendments and is preparing to apply them. Implementing the guidelines
will require substantial preparation from operational, mechanical and other aspects.
Site
construction licensing. Pelephone’s cellular service is provided through cellular sites deployed throughout Israel in
accordance with engineering requirements. The constant need to upgrade and improve the quality of cellular services necessitates
setting up cellular sites, configuration changes and changes in existing deployment of antennae.
Pelephone
uses two main types of broadcasting sites and with two tracks: macro sites that require a building permit from planning and construction
committees (see reference to NOP 36A) and wireless access devices which are exempt from a building permit under the Communications
Law and the Building and Planning Law.
Building
permits for erecting a cellular broadcasting facility under NOP 36A. Licensing for the construction of cellular broadcasting
sites that require building permits is governed under NOP 36A, which came into force in 2002. The licensing procedure under NOP
36A requires that the following permits be obtained: a. An erection and operating permit from the Ministry of Environmental Protection;
b. approval of the Civilian Aviation Administration in certain cases; c) IDF approval.
In
addition, by law, as a condition for obtaining a permit for erecting a cellular communications broadcasting facility a deed of
indemnity must be submitted to the local committee for impairment compensation claims. As at Reporting Date, Pelephone has deposited
650 such indemnity notes with various local councils.
Notwithstanding
the current format of NOP 36A, Pelephone (and to the best of its knowledge, also its competitors) encounter difficulties in obtaining
some of the required permits, and in particular permits from planning and construction authorities.
In
view of the criticism against NOP 36A by various entities, a proposed amendment of NOP 36A was published about ten years ago (“Proposed
New NOP 36/A”), which is more stringent and onerous that the current version, and could make the options for obtaining construction
permits for cellular sites using this track more difficult. The amendment to NOP 36A has not progressed in recent years, however
the need and desire to amend NOP 36A remains.
In
two administrative petitions filed against cellular companies, including Pelephone, with the Haifa District Court, the legality
of building permits granted under NOP 36A for cellular broadcasting installations are being questioned. The petitioners’
main arguments, in both petitions, were that the frequencies used by the cellular companies do not match the frequencies stipulated
in NOP 36A. On April 12, 2018, a judgment was handed in one of the petitions accepting the arguments of the cellular companies
and of the appeals committee, that was represented by the Haifa District Prosecutor’s Office, and which determined that
notwithstanding the use of frequencies that were changed during the development of the cellular infrastructure, the building permits
are valid. On October 17, 2018, a judgment was handed in the other petition relating to the same matter, under which a contradictory
ruling was made regarding the interpretation of the NOP and the alleged invalidity of the building permits granted (however, no
demolition orders were issued). Appeals were filed with the Supreme Court against both judgments, and as yet they have not been
heard.
As
part of the “pergola reform” - Amendment 101 to the Planning and Building Law, 1965, on August 1, 2014, the Planning
and Building (Works and Buildings that are Exempt from a Permit) Regulations, 2014, entered into force. Regulation 34 provides
that the addition of an antenna to an existing, lawful broadcasting facility is exempt from a permit, subject to compliance with
a combination of conditions and exclusions, including consistency with the plans and the applicable spatial instructions, to be
determined by the local planning committees. This exemption regulation is not practical due to one of the conditions therein,
and has not been used.
Access
devices exempt from building permits. The second track under which Pelephone sets up broadcasting sites is the access installation
track. The access installations are subject to obtaining specific radiation permits, but are exempt from obtaining a construction
permit provided that they are erected under the conditions that are set out in the exemption provision (section 266C to the Law).
Some
local authorities have disputed the applicability of the exemption provision on cellular network access installations and their
use. Pelephone’s position on the applicability of the exemption was accepted in a number of rulings and decisions by local
affairs courts and the use of such facilities and the supporting equipment was approved. Appeals have been filed against some
of these rulings and decisions, with the Supreme Court.
Furthermore,
a judgement was handed by the Supreme Court in the petition regarding this exemption and other matters relating to granting of
permits for access installations tracks. Due to this petition and the opinions of various people, in 2010 a draft Planning and
Building Regulations (Construction of a Cellular Wireless Communication Access Installation) 2010 was published.
On
October 24, 2018, the Planning and Building Regulations (Installation of Wireless Access Facility for Cellular Communications)
2018, were published. The Regulations restrict and provide additional contingent conditions on the establishment of a wireless
access facility that is exempt from building permit. Among other conditions, the Regulations stipulate that the safety horizontal
range for public health will not exceed 4 meters, or 6 meters in the event of combining wireless access facilities of more than
one license holder or combining wireless access facilities of the same license holder that transmit over two separate technologies,
if one of them is a new generation technology. The regulations also allow modifications to an existing facility, replacement of
an existing facility with another facility or relocation of an existing facility, provided that afterwards, the same facility
remains on the same roof, or that the replacement of the facility does not change the number of installations on the same roof.
Furthermore, the regulations allow, under a shortened licensing process, for the relocation of up to two existing facilities to
the roof of another building, and the erection of up to ten new facilities by the same license holder in one calendar year. The
regulations further stipulate that a facility may not be relocated to the roof of a building that has seven or more broadcasting
installations, and that no new installation may be erected on a roof with several broadcasting facilities, unless the roof area
exceeds 500 square meters.
On
December 23, 2018, the High Court of Justice issued a ruling regarding the exemption for a wireless access facility. The judgment
states that in view of the significant changes that have been made in the regulatory foundation and factual basis since the petitions
were filed, it appears that the petitions are no longer applicable and are to be dismissed, while the Petitioners’ fundamental
arguments are reserved. The Access Installation Regulations as published, severely restrict the option of using the building permit
exemption track for erecting cellular access installations.
Pelephone
currently operates 446 wireless access installations.
In
specific enforcement proceedings, that are adopted from time to time, additional arguments arise as to the manner in which the
exemption may be used, including compliance with the regulating standards. If Pelephone facilities fail to comply with the conditions
set out in the Regulations, there will be exposure, with regard to those facilities, for the need to dismantle or adjust the installations.
On
March 27, 2018, an exemption provision was added to the building and planning (Exemption of Permit) regulations for a micro broadcasting
facility, as defined in the regulations. The regulations further stipulate that the installation of a micro- broadcasting facility
and its external components on an existing building or facility is exempt from a building permit, subject to compliance with cumulative
conditions.
Pelephone’s
ability to maintain and preserve the quality of its cellular services as well as its coverage is based partly on its ability to
construct cellular sites and install information equipment, including broadcasting sites. The difficulties encountered by Pelephone
in obtaining the permits and approvals required may have an adverse effect on the existing infrastructure, network performance
and on the construction of the additional cellular sites required by the network. There are also deployment difficulties in Judea
and Samaria, where a special system of laws applies.
The
inability to resolve these issues in a timely manner is liable to prevent the achievement of the service quality targets laid
down in the mobile telephony license. A few sites constructed years ago still lack approvals from the Civil Aviation Administration
and the IDF, even though applications for such approvals were submitted a long time ago. Furthermore, there are administrative
or other delays in some of the building and planning committees for issuing building permits for sites. Consequently, Pelephone
operates several broadcasting sites that have not yet been granted the requisite building permits.
Construction
of a broadcasting site without a building permit constitutes a breach of the law and in some cases, it has led to the issuing
of demolition orders of sites or the filing of indictments or instigation of civil proceedings against Pelephone and some of its
officers.
Pelephone
has succeeded in most of the above cases in refraining from demolition or delaying implementation of the demolition orders as
part of arrangements made with the planning and building authorities in order to attempt to regulate the missing licensing. These
understandings did not require admission of guilt and/or conviction of Pelephone’s officers. Notwithstanding, there is no
certainty that this situation will continue in future, or that there will be no further cases where demolition orders will be
issued and indictments will be filed because of building permits, including against officers.
Like
other cellular operators in Israel, Pelephone might be required to dismantle broadcasting sites before the requisite approvals
and permits have been obtained, on the dates stipulated in the law. Pelephone uses access installations to provide coverage and
capacity for highly populated areas. If legal grounds are established requiring the simultaneous demolition of sites in a given
geographic area, service in that area may deteriorate until alternative broadcasting sites can be established.
Standardization.
Pelephone complies with the 2015 version of Israeli ISO 9001 requirements for mobile radio telephony (cellular) services and
undergoes periodic inspections by the Institute of Quality & Control (IQC) for verifying compliance with the standard. The
current IQC approval is valid until December 2019.
Material
Agreements. On July 14, 2016 a new online tender was held by the Ministry of Finance Accountant General for the provision
of mobile telephony services to State employees. Pelephone, which has provided various mobile telephony services to the State
and its employees for several years after winning previous RFPs also participated in this RFP and was awarded the tender. As a
result, Pelephone will continue to be the primary provider of mobile telephony services for State employees.
On
July 31, 2016 Pelephone and the government entered into an agreement under which Pelephone will provide mobile telephony services
for an estimated 100,000 governmental employees for three years, with the government having an option to extend the agreement
for up to 45 months in addition to the 36 basic months. In May 2019 the State decided to exercise its option to extend the agreement
and it was extended until August 2022.
Bezeq
International
On
February 21, 2016, Bezeq International’s license was amended by the Director General of the Ministry of Communications and
was replaced by a unified general license for providing telecommunications services, or the Unified License. The Unified License,
which is valid until May 2, 2025, covers all the services that Bezeq International was permitted to provide to date. Pursuant
to Ministry of Communications requirements, Bezeq International provided a bank guarantee of NIS 5 million in compliance with
the terms of the Unified License.
Since
2013, the Ministry of Communications has conducted hearings with regard to the re-regulation of the international telecommunications
market. Originally, the proposed regulation enabled any fixed-line domestic operator or mobile telephony operator to provide international
telecommunications services as part of the service bundles they offer to their subscribers, with conditions, as well as international
data transmission and configuration services. Resolutions adopted subsequent to this hearing could have a significant impact on
the structure of competition in the international telecommunications sector, and consequently also on the results of Bezeq International’s
operations. According to Bezeq International, it is unable to estimate the scope of the new regulations that are expected to be
adopted subsequent to the hearing.
DBS
Operations
of the broadcasting licensees are subject to extensive communications regulation, particularly the Communications Law, a strict
licensing and monitoring regime and Ministry of Communications policy decisions. These operations are also under the ongoing supervision
of the Council, which sets policy, makes rules and monitors many areas of the sector, including broadcasting content, compliance
regarding original Israeli productions, broadcasting ethics, consumer protection and approval of the channels broadcast. Providing
multi-channel television services by non-licensed broadcasters is not subject to the foregoing supervision.
Further
to the Minister of Communications decision in 2017 adopting most of the recommendations of the advisory committee on the regulation
of satellite and cable broadcasting and content, that was published in 2016, and the review of portions thereof by special purpose
taskforces , a number of measures were legislated or are in the process of legislation:
In
July 2018, a Communications Law (Telecommunications and Broadcasts) memorandum was published. Based on the memorandum’s
provisions, its goal is to change the regulatory format of the multi-channel television market and adapt it to technological developments,
so that regulation will apply to audio-video content providers transmitting content to the Israeli public with total revenue from
NIS 350 million, regardless of the type of technology used for transmitting the content, thereby encouraging competition and reducing
the regulatory burden. According to the memorandum, the basic package will be canceled, and license holders will be allowed to
offer content packages, provided that any channel offered in the package will also be offered separately, and the existing powers
with regard to a basic package will be preserved. If the memorandum is enacted as proposed, regulation is expected to apply to
both DBS’s satellite operations and its online services. This is the beginning of a legislative process and there is no
certainty that the Memorandum will become binding legislation in its proposed form or at all.
In
February 2018, Amendment No. 44 to the Second Authority Law was enacted, according to which a license holder broadcasting a commercial
channel, including a license holder that broadcasts a niche channel, will be under Second Authority supervision and subject to
compliance with the conditions set out in the Law. The Law also imposed different regulatory rules on various types of commercial
licensees and empowers the Minister of Communications to decide that these licensees will not be charged transfer fees for a period
of five years.
In
2018, a government bill was discussed in the Knesset which deals with sports content, including granting license for content producers
or a significant sports operator to broadcast a sports channel.
Tariff
control
The
broadcasting license provides provisions regarding the types of fees the licensee may collect from its subscribers for services
provided under the license, and those fixed in DBS price list. The vast majority of satellite subscribers subscribe to campaigns
offering DBS services, including various combination content packages, related services, and receipt and installation of terminal
equipment, at prices below the listed price.
The
vast majority of subscribers join special offers, which offer the services of DBS, including different combinations of content
packages, related services, as well as the receiving and installation of terminal equipment at prices which below the listed price
for all components of the special offer and they appear in the DBS price list. The Council chairperson may intervene in campaigns
or reductions offered by DBS if he/she finds that they are misleading to the public or discriminate between subscribers.
Under
Section 6(49) of the Communications Law, the license may stipulate maximum prices that can be charged to subscribers. To date,
no such prices had been set.
Obligation
to invest in local productions
Under
the provisions of the broadcasting license and the Council’s decisions, in 2019 and 2020, DBS is required invest an amount
no less than 8% of its revenue from subscription fees in local productions, and according to the Communications Regulations and
the decisions of the Council, DBS is required to invest various amounts of such investments in different genres of local productions.
In
November 2019, the Council decided to defer until 2021 the applicability of its earlier decision according to which the required
rate of investment in local productions will increase to 9%. The Council further decided that in 2020, and based on developments,
the Council will hold another hearing to review the current legislative status and the financial position of the licensees, including
the hedge formula set out in the Council’s previous decision, and will give instructions as it deems appropriate.
Requirement
to transmit channels
In
accordance with the requirements under the law and license, DBS is required to allow the producers of channels set out in the
law to use its infrastructures to transmit broadcasts to its subscribers, and this in exchange for payment (“Transmission
Fee”) to be determined in the agreement, and lacking agreement - in exchange for a payment to be determined by the Minister,
after consulting with the Council, while mini niche channels are exempt from paying Transmission Fees to HOT and DBS. In February
2018, an Amendment to the Law was passed regulating the Minister’s power to require that broadcasts by small providers be
transmitted in accordance with the Second Authority Law (that do did not have designated licenses prior to the amendment to the
Law), while taking under consideration the satellite capacity of satellite broadcasting licensees. According to the amendment
to the Second Authority Law, 2018, holders of small and niche channel licenses that were holders of niche licenses under the Communications
Law are exempt from paying transmission fees to HOT and DBS, for a period of 5 years from date of the amendment
Content
of the broadcasts and obligations with respect to subscription
The
broadcasting license sets out provisions that relate to the content of DBS’s broadcasts, including an obligation to obtain
the Council’s approval of the channels broadcast by DBS. The Communications Law forbids holders of broadcasting licenses
to broadcast commercials, other than a few exceptions. The broadcasting license also includes provisions regarding the subscriber
service terms, including discrimination prohibition.
Ownership
of broadcast channels
Pursuant
to the Communications Rules, DBS, including its affiliates as defined in the Communications Rules, may own up to 30% of the domestic
channels it broadcasts (compared with the 20% applicable to HOT.) DBS is restricted under the Communications Law from owning a
new program producer.
General
provisions regarding the broadcasting license
The
Minister and the Council have parallel authority to amend the broadcasting license. The Minister was authorized to cancel or postpone
the broadcasting license for causes set out in the Communications Law and the broadcasting license. The Communications Law and
broadcasting license stipulate restrictions on the transfer, attachment and encumbrance of the broadcasting license and any of
the assets of the broadcasting license. The broadcasting license requires receipt of the approval of the Minister for specific
changes in the holding of the means of control in DBS and imposes a reporting requirement regarding the holders of the means of
control; hurting competition by way of an agreement, arrangement or understanding with a third party in terms of provision of
broadcasts and services is prohibited, unless approved in advance and in writing by the Council; the obligation to file reports
to the Ministry of Communications was defined as well as conditions regarding the regulation of the activity of the licenses;
an obligation was stipulated to provide bank guarantees to the Ministry of Communications in the amount of NIS 30 million (principal),
such amount was increased to NIS 40 million at present.
Offering
service bundles. Under the broadcast license, DBS may offer joint service bundles that include service provided by Bezeq and
service by DBS, subject to obtaining Ministry of Communications approval (and if no objections are raised within the period specified
in the license, such approval will be deemed granted) and subject to conditions, the most important of which are the “unbundling”
obligation, and the existence of a corresponding bundle marketed by a licensee that is unrelated to Bezeq. A joint service bundle
that includes Bezeq’s Internet infrastructure service only, does not require Ministry of Communications approval and the
unbundling obligation does not apply.
DBS
believes that in view of the development of competition between the communications groups and the growing importance of the supply
of comprehensive communications services, the adverse impact of such restrictions on DBS’s results may increase if the restrictions
on Bezeq’s collaboration with DBS remain in place.
Regulation
of the transmission of video content via media infrastructures
To
the best of DBS’s understanding, OTT services (such as those offered by Cellcom, Partner, Netflix, and DBS) are not subject
to the current regulation on multi-channel satellite TV broadcasting or other regulation under the Communications Act. DBS believes
that the VOD services that it provides via the internet are also not subject to the foregoing regulations. Nonetheless, from the
Council’s various decisions it appears that the Council believes it is authorized to also regulate DBS’s VOD services.
If
the foregoing regulation of the transmission of video content via the internet will be implemented, it could affect the foregoing
services provided by DBS.
A
preliminary draft bill, in Israel’s Knesset, named Communications Law (Telecommunications and Broadcasts) (Content Suppliers
Regulation) was published in July 2018.
According
to the proposed bill, the purpose of the new amendment to the law and the need for it are to change the current regulation structure
in the multi-channel television market and adapt it to technological developments, so that regulation will be applied to audio-video
content providers (having a minimum amount of revenues) transferring/broadcasting content to the Israeli public, while encouraging
competition and reducing the regulatory burden.
Suppliers
The
Bezeq Group has important relationships with several suppliers of hardware, software and related services that are used to operate
its businesses. During 2019, no supplier accounted for more than 5% of the Bezeq Group’s total annual purchases, nor did
any supplier account for more than 10% of total purchases in a specific segment of operation.
Bezeq
Most
of the equipment purchased by Bezeq for data communication, switching, transmission and radio systems has been specially modified
or developed for its use, and the ability to obtain support other than through the manufacturer is limited. Bezeq relies on manufacturer
support from a number of its key suppliers for certain of its systems and may have difficulty replacing them. Bezeq’s key
suppliers include:
Supplier
|
|
Area
of Expertise
|
Alcatel-Lucent
Israel Ltd.
|
|
Metro
transmission and access systems to the NGN
|
Juniper
Networks
|
|
Metro
transmission
|
Dialogic
Networks (Israel) Ltd.
|
|
Transfer
exchanges for connecting operators to Bezeq’s switching network
|
Heights
Telecom T. Ltd
|
|
Be
Router
|
Adtran
Holdings Ltd.
|
|
Access
systems to the NGN
|
IBM
|
|
Hardware
and backup, restoration and survivability solutions for systems and infrastructures, and storage equipment
|
VMware
|
|
Infrastructure
for most of the virtualization of the servers
|
Agreements
with the key suppliers are generally long-term and usually include a warranty period for a specified period, followed by another
period of maintenance or support. Where necessary, Bezeq may enter into an agreement with a supplier for the supply of support
and/or maintenance services for further periods. These agreements usually contain various forms of recourse for Bezeq should the
supplier breach the agreement.
Pelephone
Pelephone
sells a wide range of cellular handsets and auxiliary accessories (such as batteries, hand-free kits, earphones, data cables and
chargers). Pelephone also maintains spare parts to supply repair services to its customers and an inventory of used handsets.
Pelephone purchases handsets and accessories from a variety of suppliers and importers. Contractual engagements with most of the
suppliers are based on framework agreements, which also set forth the technical support provided by the supplier for the equipment
and spare parts and turnaround time for repairs. These agreements generally do not include a commitment of Pelephone to acquire
a minimum quantity of devices and acquisitions are made by means of purchase orders. Generally, if an agreement with a particular
supplier of equipment is cancelled, Pelephone can increase the quantity purchased from other suppliers or purchase equipment from
a new supplier.
On
October 1, 2016, a new agreement came into effect with Apple Distribution International for the purchase and distribution of iPhones,
under which Pelephone agreed to purchase a minimum annual quantity of phones over an additional period of three years at the manufacturer’s
current prices on the date of purchase. Pelephone believes that similar to prior years, these quantities will constitute a significant
portion of the devices it expects to sell during the term of the contract.
Other
significant suppliers of Pelephone are Apple Samsung, with which Pelephone does not have an agreement requiring the purchase of
a minimum annual quantity, and purchases are made on the basis of orders that Pelephone places from time to time, similar to the
other brands.
Pelephone’s
purchases from each of the suppliers, Apple and Samsung, in 2019 accounted for more than 10% of Pelephone’s purchases from
all of Pelephone’s suppliers45, however less than 5% of the Group’s (consolidated) purchases from all of its suppliers.
The distribution of the purchase of terminal equipment among the suppliers is such that it does not create any significant dependence
on a particular supplier or model of equipment.
The
cellular infrastructure equipment for the UMTS/HSPA and LTE networks is manufactured by LM Ericsson Israel Ltd. which is a supplier
of Pelephone for the deployment of the fourth-generation radio network (LTE). Ericsson is also a material supplier of Pelephone
in the field of microwave transmission. Pelephone has long-term agreements with Ericsson for maintenance, support and upgrading
of software for the UMTS/HSPA and an agreement for the acquisition of the 4G LTE networks with Ericsson, and in its opinion, it
may become dependent on Ericsson for the support for this network and its expansion. In addition, the cellular network uses transmission,
for which Bezeq is Pelephone’s main supplier.
Bezeq
International
Bezeq
International is dependent upon Bezeq for domestic capacity to provide its services. Most of the international capacity that Bezeq
International uses is transmitted via its wholly owned submarine cable. As backup, Bezeq International uses capacity purchased
from Med Nautilus and the Cyprus Telecommunications Authority (CYTA). Under its agreement with Med Nautilus, Bezeq International
purchased indefeasible rights of use to a particular non-specific part of the communication capacity transferred by the undersea
cable system operated by Med Nautilus between Israel and Europe for a period of up to 15 years from the date on which it started
using this capacity (with an option to extend the period of use). The periods of use are at least until 2022 – 2027, depending
on the date of the start of use of the capacity. Bezeq International paid for these rights of use in a lump sum payment shortly
before the date on which it started using the capacity.
DBS
Terminal
Equipment.
DBS
installs a receiver dish and other terminal equipment in its subscribers’ homes, including decoders enabling reception of
broadcasts and smart cards for decoding the encrypted broadcasts. The decoders are leased to subscribers for a fixed leasing fee
paid during the entire period the services are received or are lent to subscribers.
DBS
purchases the decoders for its satellite services under supply agreements with the decoder manufacturer and decoder vendor, that
imports and supplies DBS with HD Zapper and 4K PVR decoders, where the types of decoders must match DBS’s broadcasting and
distribution system. Support services for these decoders are provided by a third party.
OTT
Terminal equipment
Sting
TV and yes+ services can be viewed via a wide range of terminal equipment, including various streamer models. DBS purchases streamers
from various suppliers and rents them to subscribers. Unlike the decoders designed to receive satellite broadcasts, which require
development and adjustments that involve time and costs, streamers are usually off-the-shelf products that require relatively
minor adjustment.
Broadcasting
equipment and computer and communications systems. DBS has its central broadcasting center in Kfar Saba and a secondary broadcasting
center close to Re’em Junction from where it transmits its broadcasts. The broadcasting centers operates reception and broadcasting
equipment, as well as computer and communication systems. The secondary broadcasting center is operated by a third party which
provides DBS secondary broadcasting center operating and maintenance services under a contract which is valid until the end of
2023 (with DBS having an option to extend that can be exercised six months before the agreement terminates).
Operating
and encryption systems. DBS purchases from Synamedia development, integration, encryption, maintenance and warranty services
with regard to the operating system of the satellite transmission network and acquires similar services from Synamedia with regard
to the OTT system, based on framework agreements signed by DBS and Synamedia in January 2020. These services are provided for
various DBS systems, terminal equipment, and for viewing cards and other hardware components required for receiving these services,
and DBS receives relevant user licenses for the systems and terminal equipment.
Under
the framework agreement, for these services and products, DBS pays Synamedia lumpsum payments and periodic payments, part of which
are in a fixed amount and part are based on the number of decoders, and with regard to part of the payments, minimum annual amounts
were fixed in the agreement. The agreement with Synamedia regarding the satellite system is valid until February 2026 (with an
automatic extension mechanism unless one of the parties decides to terminate the agreement, subject to prior notice as set in
the agreement with Synamedia), with an option for early termination of the agreement by DBS in the event that it discontinues
its satellite broadcasts as part of the migration.
Under
the framework agreement with regard to the OTT system, DBS’s existing OTT solution will be upgraded, and it will be supplied
with products and services, including the foregoing.
With
regard to the services and products provided under this agreement, DBS will pay monthly installments where the agreement stipulates
a minimum monthly amount for a set volume of services provided, as well as possible additional amounts that may vary depending
on the types and scope of use of services provided to DBS, and development services that DBS is entitled to order under the agreement.
The
term of the agreement for the OTT system is until December 2024 (with an automatic renewal mechanism for two-year terms, unless
one of the parties announces otherwise, according to the dates set in this regard in the agreement). DBS has the right to exit
the agreement regarding the OTT system, starting from January 2023 and thereafter, subject to prior notice and an exit fee (at
a descending rate based on the duration of the remaining term of the agreement).
DBS
is dependent on the continuous supply of these services, for both the satellite system and the OTT system.
Computerized
billing system. DBS uses software and computer systems for managing its subscriber agreements, including its billing and collection
system. In this context, DBS engaged in agreements for licenses, development services and technical support with NetCracker Technology
Solutions Ltd and NetCracker Technology EMEA Limited (together: “NetCracker”).
DBS
is dependent upon NetCracker’s system and services due to their importance for managing and monitoring services and content
purchased by subscribers and for billing its subscribers. System malfunctions or shutdown of these services to DBS could cause
operational difficulties until the fault is repaired or the system/supplier is replaced. As at Reporting Date, part of the agreement
components are renewed annually and some are valid until the end of 2023.
Space
segment leasing agreement
Under
the 2013 agreement with Spacecom, as amended, DBS leases Amos satellite space segments (“Spacecom Agreement”).
Under
the provisions of the Spacecom Agreement, DBS leases space segments on the satellites, Amos 3 (the estimated end of life of which
is at the beginning of 2026), and on Amos 7, in which Spacecom owns the right to lease space segments under its agreement with
the owner of the rights in this satellite, and which was leased to DBS until February 2021. In February 2020 Spacecom exercised
the option granted by the owner of the rights in the satellite, to extend the Amos 7 lease for an additional year, in accordance
with DBS’s lease term, until February 2022.
According
to the Spacecom Agreement, Spacecom has undertaken to make the best possible efforts to position a new satellite, Amos 8, by February
2021, in which case as of that date, DBS will lease space segments on Amos 3 and Amos 8 and after the end of Amos 3’s life,
only on Amos 8. As Amos 8 will not be positioned until February 2022, DBS will lease space segments on Amos 3 until the end of
its life, and will have the right, if it so chooses, to lease space segments on Amos 8 as soon as it is positioned. In DBS’s
estimate, considering, among other things, that Spacecom has not announced that it has engaged in an agreement for the construction
of Amos 8 and based on information received from Spacecom, positioning of Amos 8 is not expected before February 2022, if at all.
Consequently, even though the term of the original agreement with Spacecom is until 2028, based on he provisions of the Spacecom
Agreement, the Spacecom Agreement will come to early termination at the end of the lifespan of Amos 3, which to the best of DBS’s
knowledge, is expected to be at the beginning of 2026, without any compensation and in accordance with the provisions of the agreement
(subject to additional early termination options as set out therein).
Leased
space segments - under the Spacecom Agreement, throughout the term thereof (and subject to non-availability incidents) DBS will
lease 12 space segments from Spacecom on the relevant satellites, according to distribution as set in the Agreement, for the various
periods. As of the end of the Amos 7 satellite lease, DBS is expected to lease ten space segments of Amos 3. The agreement also
regulates the availability of alternative segments to the leased space segments during the term of the agreement, under the terms
and restrictions set in the agreement.
Cost
- the estimated total nominal cost for the duration of the term of the lease (from 2017) is US$ 263 million, reflecting an average
annual cost of USD 21.9 million, subject to discount and reimbursement mechanism as set out in the Spacecom Agreement.
Early
termination of the Agreement - the Spacecom Agreement provides a right for early termination without cause, subject to prior notice
of 12 months and payment of a consideration based on a mechanism set out in the Agreement. The Agreement also provides DBS rights
for early termination of the Agreement in February 2021 due to delay in the agreement for construction of Amos 8 coming into effect.
DBS informed Spacecom that it would not exercise this right.
Leasing
of space segments on Amos 3 only, is expected to involve a lack the advantages for this satellite, as is leasing of only ten space
segments on Amos 3, unless an agreement can be reached with Spacecom regarding the leasing of two additional segments on Amos
3 or leasing additional space segments on other satellites.
Leasing
fees in 2019 amounted to US$ 21.9 million.
DBS
is materially dependent on Spacecom, as the exclusive holder of the rights and the sole provider of space segments used by DBS.
Spacecom is also responsible for operation of the space segments.
Property
Bezeq
Bezeq’s
real estate assets derive from two sources: assets transferred to Bezeq by the State in 1984 under the Asset Transfer Agreement,
and assets in which the rights were purchased or received by Bezeq after that date, including assets that it leases from third
parties.
The
real estate assets are used by Bezeq for communications activities (exchanges, control rooms, broadcasting sites, etc.) and other
activities (offices, storage areas, etc.). Some are undeveloped or partially developed and can be used for other purposes.
The
following is a list of Bezeq’s assets in accordance with the material rights on the asset. Furthermore, Bezeq has an interest
(migration rights, etc.) in other real estate (such as for the construction of offices and laying cables):
Right
|
|
Number
of Assets
|
|
|
Plot
Area (thousand
sq. m.)
|
|
|
Built
Area (thousand
sq. m.)
|
|
|
Notes
|
Ownership,
lease or right of lease
|
|
|
307
|
|
|
|
852
|
|
|
|
101
|
|
|
Of
this, 302 properties cover an area of 823 thousand sq. m. and 80 thousand sq. m. built up are for communication needs, and
the remainder for administration needs.
16 are jointly owned with the Ministry of Communications and/or Israel Postal
Company Ltd., with whom an agreement was signed to define and regulate the rights of the parties in these properties (see
Section 2.17.2.3). The parties operate as required by the orders of the agreement, and inter alia, to separate joint debits
and systems.
|
Possession
(authorized/possession rights by law)
|
|
|
40
|
|
|
|
1.5
|
|
|
|
0.8
|
|
|
Assets
in Israeli settlements in the Administrated Territories, all for communication needs. There is no written regulation of the
contractual rights for these properties, but in the Company’s opinion this does not create material exposure.
|
Lease
|
|
|
329
|
|
|
|
30.6
|
|
|
|
65
|
|
|
Of
which, 314 properties on a 14,000 sqm. built area for communication needs, and the remainder for administration needs. Of
which, 2,000 sq. m. built up are sublet.
|
Miscellaneous
rights in ‘residential rooms’
|
|
|
2,352
|
|
|
|
N/A
|
|
|
|
26
(based on estimate)
|
|
|
These
are rooms for cables and installations for residential communications.
For
most of the assets, the rights are for use granted to the Company under the Communications
Law and its regulations, and there is no written rights arrangement with the property
owners. In the Company’s estimation and based on past experience, this does not
create material exposure.
|
Right
of capital lease
|
|
|
An
asset in Sakia (near the Mesubim Junction)
|
|
|
|
70
net
|
|
|
|
-
|
|
|
The
property was sold in 2019.
|
Registration
At
present, Bezeq’s rights in a considerable number of its real estate assets are not registered in the Lands Registry and
therefore they correspond to contractual rights. Bezeq is in the process of registering in its name those properties which can
be registered in the Lands Registry.
Real
estate settlement agreement
On
March 10, 2004, a settlement agreement among Bezeq, the Administration and the State of Israel, or the Settlement Agreement, was
validated as a court decision. The Settlement Agreement concerns most of the real estate assets transferred to Bezeq under the
asset transfer agreement signed for commencement of Bezeq’s business activity. The Settlement Agreement provides that the
assets remaining in Bezeq’s possession have the status of capitalized leases, and subject to the execution of individual
lease contacts, Bezeq will be entitled to make any transaction in the properties and to enhance them. The Settlement Agreement
sets out a mechanism for payment to the Administration for enhancement actions in the properties (if undertaken), beyond the rights
according to plans approved by 1993 as set out in the Settlement Agreement, at the rate of 51% of the increase in value of the
property following the enhancement (and less part of amounts paid for a betterment levy or to the administration for an increase
in value, if a betterment levy was paid). The Settlement Agreement also states that 17 assets must be returned to the State, through
the Administration, on various dates (up to 2010), and on the terms enumerated in the Settlement Agreement. Bezeq returned 15
properties and two additional properties will be returned after Bezeq receives substitute replacement properties, as provided
in the Settlement Agreement.
Sale
of real estate
Bezeq
is continuing to take measures to sell properties which are inactive and/or can be vacated relatively easily without incurring
significant expenses, based on a list presented to Bezeq’s Board of Directors from time to time. The migration to the NGN
is allowing Bezeq to increase the efficiency of the network and to sell some of the real estate assets that will be vacated as
a result of the migration.
During
the past year, Bezeq sold real estate assets that were inactive or could be vacated relatively easily, some of which sales were
material in prior years (in 2019, other than the sale of the Sakia property described below, such sales were not material). Bezeq
completed the sale of most of the properties (in terms of value) which met this definition and also intends to complete the sale
of the remaining properties of this type in the forthcoming years. Selling these remaining properties is likely to generate additional
capital gains for Bezeq in material amounts (although at a substantially lower amount than the capital gains recorded by Bezeq
in recent years).
Property
in Sakia
On
January 21, 2018, Bezeq signed an agreement for the sale of the Sakia property to Naimi Towers Ltd for a total of NIS 497 million
plus VAT, whereas this amount may increase up to a total of NIS 550 million if the buyer, according to its rights under the agreement,
postpones the payment date of up to two thirds of the consideration to December 31, 2022.
On
May 21, 2018, Bezeq received a demand for permit fees from the ILA with respect to a property improvement plan approved prior
to signing the agreement, in which Bezeq was required to pay NIS 148 million plus VAT (‘the Demand”). Bezeq filed
an objection to the Demand on legal grounds. On January 1, 2019, the ILA dismissed all of Bezeq’s claims on legal grounds,
and in this situation, if the dispute settlement mechanism of the Settlement Agreement fails to end the dispute, Bezeq will file
a financial claim requesting the court to instruct the ILA to return to Bezeq the permit fees which it paid, and to require the
ILA to pay the Betterment Levy demand, as defined below. In parallel, Bezeq filed an assessment appeal against the Demand. On
August 5, 2018, Bezeq received a demand from the Or Yehuda Local Planning Committee for payment of a betterment levy of NIS 143.5
million for the sale of the property (“Demand for Betterment Levy”). On September 17, 2018, Bezeq filed an appeal
on the Demand for Betterment Levy, and sent the ILA a demand for payment of the full amount of the betterment levy according to
the ILA’s undertaking in the compromise settlement. On January 20, 2019, the ILA dismissed Bezeq’s demand to pay the
betterment levy. The amount of the permit fees to be determined at the end of the proceedings could also affect the amount of
the betterment levy that Bezeq will be required to pay the planning committee. Bezeq estimates that the permit fees and the betterment
levy it will be required to pay will be lower and possibly even substantially lower than the total amount of the demands.
On
September 4, 2018, the ILA and Bezeq signed a lease agreement relating to the Sakia property.
Bezeq
recorded a capital gain of NIS 403 million in its financial statements for Q2 2019, based on its estimate regarding the permit
fees and the betterment levy it will be required to pay. If Bezeq’s estimates are not realized, the final capital gain will
be between NIS 250 million and NIS 450 million.
Relocation
of Bezeq’s offices
Before
the end of 2020, Bezeq’s headquarters are expected to move from Azrieli Towers in Tel Aviv to Holon, under an agreement
signed in December 2018 according to which Bezeq will lease 20,000 square meters for a term of 10 years, with an extension option
for several further terms.
Pelephone
The
premises Pelephone uses for setting up its communications sites and network centers, are spread throughout the country and are
leased for varying periods (in many cases, for 5 years with an option to extend for a further 5 years).
Pelephone’s
headquarters are located in Givatayim, Israel and cover a total area of 17,800 square meters. The lease for these premises expires
on December 31, 2020. Pelephone has an option to terminate the lease, under certain circumstances. Pelephone leases 56 service
and sale centers throughout Israel and has additional lease agreements for warehouses, offices and telephone call centers that
it uses for its operations.
Until
December 31, 2019, Pelephone’s permit agreement with the Israel Lands Authority (ILA) for the use of ILA land for erecting
and operating telecommunication sites, which regulated, among other things, permit fees for such use through to December 31, 2019,
was valid. Pelephone and the other cellular operators are currently negotiating with the ILA with regard to the terms for renewing
the permit agreement.
Pelephone
has other lease agreements for warehouses (including its main logistics center where the central laboratory for repairing customer
devices is located), offices, call centers, and two switch farms that it uses for its operations.
Bezeq
International
Bezeq
International’s property plant and equipment include switching and internet equipment, submarine cable, PBX equipment and
leased routers, office equipment, computers, software licenses, and leasehold improvements. Bezeq International has five server
farms throughout the country.
Bezeq
International has Veraz SoftSwitch switches. These switches are used to route Bezeq International’s voice traffic. The value-added
services, including dialing cards, are based on an intelligent network (IN).
Bezeq
International’s technological infrastructures, which support voice, data and internet systems, are deployed at six sites,
inside and outside Israel, inter alia, to provide services with high survivability.
Bezeq
International has long-term agreements for the lease of the two main buildings in which it is based. With regard to one of the
buildings, the lease period is until March 2024, with several exit options for Bezeq International during this period. The term
of the lease on the other building is until December 2021 (with three equal extension options until 2027). Bezeq International
has other lease agreements for warehouses (including a main logistics center) and for buildings where it operates the call centers
that it uses for its operations.
DBS
DBS
leases several real estate properties for its operations. DBS’s head office and its main broadcasting center are located
in rented premises in Kfar Saba, for which the lease term ends in 2024 (with options granted to DBS for extension of the lease,
subject to the terms of the agreement, until 2034). The remainder of the lease term for the other premises that DBS leases ranges
between six months and three and a half years (these terms are based on the assumption that DBS will exercise the options granted
to extend the leases).
Intellectual
Property
Trademarks
We
are the registered owner of the trademark “B Communications” in Israel.
The
Bezeq Group uses a variety of trade names and trademarks in its business. Bezeq has approximately 190 trademarks that are registered
or are in the process of being registered in Israel, including its denominative trademark “Bezeq,” the trademark “NGN
Next Generation Network” and its logo “B.” Pelephone owns a number of trademarks registered in Israel, including
its denominative trademark “Pelephone.” Bezeq International owns a number of trademarks registered in Israel, including
its denominative trademark “Bezeq International” and the trademark “Private NGN.” DBS owns a number of
trademarks registered in Israel, including its denominative trademark “YES.”
Broadcast
Rights and Copyrights
DBS
has the broadcast rights of two types of video content.
|
●
|
Content
purchased from third parties, including content and channels, that own the broadcasting
rights thereto; DBS is working to adapt, as far as possible, broadcasting rights that
it acquired to enable it to broadcast via the various media that it operates, including
via the internet;
|
|
●
|
Content
which DBS invests in producing (in full or in part), and in addition to the actual right
to include the content in its broadcasts, DBS generally also has rights in such content,
at the rates specified in agreements with the producers. In most instances, DBS is also
entitled to issue authorizations to use the rights and share the revenues stemming from
additional use of the content, in addition to DBS broadcasting thereof
|
The
broadcast and distribution of content by DBS over various media involves payment of royalties to the owners of copyrights and
performance rights to music, sound recordings, scripts and directing of content, and for secondary broadcasting included under
the Copyright Law, 2007 and the Performers and Broadcasters Rights Law, 1984. Such royalties are paid to several organizations
operating in Israel, for collecting royalties on behalf of the owners of the intellectual property rights, under blanket licenses.
Royalty payments under these licenses are, at times, based on a fixed payment and sometimes on various pricing methods, and with
respect to some of the organizations, DBS may be required to pay additional amounts as royalties for transmitting content via
certain media, and in amounts that DBS estimates are not expected to be material.
Given
the many content providers from whom DBS purchases broadcasting rights, DBS does not have a main content provider and is not materially
dependent on any single content provider. Nonetheless, the Israeli sports broadcasting sector is dependent on the acquisition
of broadcasting rights of local sports channels (which are broadcast as part of the base package and separately) from Sport Channel
Ltd. and Charlton Ltd., which have a long-term agreement. The fees under these agreements are generally based on a fixed monthly
payment, according to the number of subscribers to DBS’s broadcasts.
Employees
On
December 31, 2019, we had four employees. Our direct employees are all located in Israel and are not represented by any labor
union. Since our inception, we have not experienced any labor-related work stoppages and believe that our relations with our employees
are good.
As
of December 31, 2019, the Bezeq Group employed 10,212 persons, of whom 5,256 persons were employed by Bezeq, 2,202 persons were
employed by Pelephone, 1,419 persons were employed by Bezeq International and 1,335 persons were employed by DBS.
Bezeq
The
number of Bezeq employees as at December 31, 2019 was 5,256 (compared with 5,494 employees at the end of 2018). The decrease in
the number of employees in 2019 compared with 2018 stems primarily from streamlining as a result of continued improvement of processes
and technological developments in the interface with the customers. 92% of Bezeq’s employees are employed under a collective
agreement (out of which 61% are permanent employees and the remainder are non-permanent employees). The remainder of Bezeq’s
employees (8%) are employed under personal agreements, not under collective agreements.
Pursuant
to the provisions of Concentration Law and of the Regulations to Promote Competition and Reduce Market Concentration (Reliefs
for the Number of External Directors), 2014 (the “Regulations”), that provide the required ratio of external and independent
directors in a tier company, and in accordance with the opinion of Bezeq’s Board of Directors, to take measures to reduce
the number of directors on Bezeq’s Board of Directors, the Board of Directors of Bezeq was reduced to 9 directors (instead
of 13). As of September 2019, Bezeq’s Board of Directors is comprised of only eight (8) directors due to the resignation
of an independent director. Additionally, following the Searchlight-Fuhrer transaction, Bezeq is no longer sublet to the limitations
of a tier company and is not required to maintain such ratio.
Bezeq’s
Board is hereafter composed of three external directors; one independent directors; one director on behalf of the employees; and
three ordinary directors.
The
members of the senior management and members of the Bezeq Group’s headquarters are employed under personal agreements which
include pension coverage, payment of bonuses based on targets, and advance notice months before retirement.
Labor
relations in Bezeq are regulated in collective agreements between Bezeq, the representatives of Bezeq employees and the New General
Federation of Workers, or the Histadrut, and in personal agreements. Bezeq employees are also subject to expansion orders to certain
general collective agreements such as cost-of-living increment agreements.
In
December 2006, a special collective agreement was signed between Bezeq, the union and the Histadrut, or the Special Collective
Agreement, regulating labor relations in Bezeq following the transfer of control in Bezeq from the State to Ap.Sb.Ar. Holdings
Ltd., Bezeq’s previous controlling shareholder, and set a new organizational structure for Bezeq.
Under
the terms of the Special Collective Agreement, all the agreements, arrangements and traditional behavior in Bezeq prior to execution
of the Special Collective Agreement, including the mechanism for linkage of wages to the public sector, would continue to apply
only to the veteran permanent employees of Bezeq to which the Special Collective Agreement would apply, subject to changes inserted
specifically into the Special Collective Agreement. The hiring of existing and future temporary workers would be on the basis
of monthly/hourly wage agreements based on a wage model according to occupation, with high managerial flexibility. The Special
Collective Agreement sets out restrictions on certain kinds of future organizational changes, and a mechanism of notification,
negotiation and arbitration with the union in the event of organizational changes.
During
the term of the Special Collective Agreement, two employee-directors who are proposed by the union will serve on Bezeq’s
Board of Directors (subject to their approval by the Board of Directors and their election by the general meeting). The employee-directors
are not entitled to payment for their service as directors and will not participate in Board discussions of the terms of employment
of senior employees.
The
Special Collective Agreement also defines the “new permanent employee”, whose terms of employment differ from those
of a veteran permanent employee of Bezeq (under the collective agreement): his wage model is according to Bezeq’s wage policy
and market wages; at the end of his employment in Bezeq he is entitled to increased severance pay only (depending on the number
of years of employment). As part of the retirement arrangements, Bezeq may, at its discretion, terminate the employment of 203
permanent employees (including new permanent employees) each year (relevant for 2017-2021).
The
latest amendment to the Agreement was approved by Bezeq’s Board of Directors on August 30, 2015, under which the Agreement
and the retirement arrangement were extended to December 31, 2021.
In
2019, 212 permanent employees retired under the early retirement plan.
In
December 2018, Bezeq approved plan for early retirements in order to carry out the streamlining program for 2019, which mainly
consists of the retirement of 243 tenured employees in accordance with the terms of the collective labor agreement between Bezeq,
the labor union and the Histadrut (New General Federation of Workers) dated December 2006.
In
addition, Bezeq approved a provision for the early retirement program, until the end of the Collective Agreement period (end of
2021), for all employees of Bezeq who were transferred to Bezeq from the Ministry of Communications (94 employees). The balance
of the unpaid provision for the retirement liability as at December 31, 2019 is NIS 264 million.
Agreements
with alternative entities that replaced the Makefet Fund in everything relating to early retirement arrangements of Bezeq employees.
As of 2005, the early retirement arrangements of Bezeq’s employees is implemented through alternative entities in place
of Makefet Fund. On April 24, 2014, Bezeq and Menorah Mivtachim Insurance Ltd. signed an agreement regulating pension payments
for the early retirement of Bezeq employees and provision for the payment of old-age and survivors’ pensions to employees
who retire from Bezeq under the special collective retirement agreement signed by Bezeq, the Union and the Histadrut on February
12, 2014. The Commissioner of Insurance approved the policy and it entered into force on March 31, 2016. Accordingly, as of May
1, 2016, Menorah issued policies for retiring employees, and payment of the annuities and related payments is made on the basis
of these policies. The agreement period is until the end of 2016 and in February 2017 it was extended for a further three years.
Labor
disputes
On
January 23, 2019, Bezeq received notice of a strike in accordance with the Labor Dispute Settlement Law announced and approved
by the Histadrut, commencing on February 5, 2019. According to the notice, the matters in dispute are: (a) The employees’
representatives demand that there should be negotiations with them concerning the transfer of control and the need to sign a collective
agreement to protect employees’ rights; (b) the unilateral decision to allow subcontractors to operate the switching equipment
and carry out actions that until now were exclusively performed by Bezeq’s employees (according to the clarification received
after the notice was sent, referring to the decision of the Ministry of Communications that facilitated work by employees of competitors’’
subcontractors on Bezeq’s infrastructure). After the chairman of the labor union informed the CEO that the employees’
representatives intend to take, without limitation, a series of organizational measures and actions relating to the cessation
of work in Bezeq’s infrastructure, on February 10, 2019, Bezeq filed a petition by a party to a collective dispute and petition
for injunction order with the Tel Aviv Regional Court under which the court is requested, inter alia, to order the workers representatives
to refrain from adopting the foregoing industrial actions. In the hearing on the case, a provisional order was issued. The parties
are negotiating, and subsequent to joint motions filed with the court, the hearings that were due to take place in the case were
postponed and Bezeq must give notice by April 5, 2020 on its application regarding further proceedings.
On
February 20, 2020, the employees’ representatives announced that they were taking industrial action due to lack of progress
in the collective agreement negotiations. According to the announcement, the following measures will be performed: Cancellation
of Friday shifts (of customer service technicians in the Private Division), suspension of fiber optic activity, stopping the preparation
of financial statements and a prospectus, and stopping preparation and sending of invoices to private customers. In the same announcement,
the employees’ representatives proposed that Bezeq’s management should speed up and move forward with negotiation
on the agreement immediately in order to avoid escalation of the industrial action. Bezeq petitioned the Labor Court for an injunction
against the industrial action, and later that day, the court validated the agreement of the parties, whereby the parties will
negotiate and the employees’ representative will refrain from taking industrial action until March 1, 2020. On March 1,
2020, Bezeq employees launched sanctions and on March 15, 2020, the employees’ organization announced an end to the sanctions
in light of the coronavirus outbreak.
Pelephone
In
August 2019 and January 2020, Pelephone’s CEO, Mr. Ran Guron, began serving as CEO of both DBS and of Bezeq International
in addition to his office as CEO of Pelephone. Some of Pelephone’s current VPs also serve as VPs at DBS and Bezeq International.
Human
Resources and Positions
The
following table provides data relating to the number of employees employed by Pelephone, based on organizational structure.
|
|
Number
of employees
|
|
Department
|
|
December 31,
2018
|
|
|
December 31,
2019
|
|
Management
and HQ
|
|
|
257
|
|
|
|
238
|
|
Business and Private
Customers Divisions
|
|
|
1,757
|
|
|
|
1,533
|
|
Engineering
and Information Systems
|
|
|
439
|
|
|
|
431
|
|
Total
|
|
|
2,453
|
|
|
|
2,202
|
|
The
total number of employees in the above table includes employees employed in part time positions. The total number of positions
at Pelephone at December 31, 2019 was 1,956 (at December 31, 2018 2,099).
Terms
of employment
The
majority of Pelephone’s employees are employed under monthly or annual contracts, based on the professions and positions
in which they are employed. Most of the service and sales employees are shift workers who work part time and are employed on an
hourly basis. The rest of Pelephone’s employees are employed under a monthly agreement.
Collective
agreement
Labor
relations at Pelephone are regulated under a collective agreement signed between Pelephone and the New Histadrut Labor Federation
- Cellular, Internet and High-tech Workers Union (the “Labor Union”) and Pelephone workers’ committee. The agreement
applies to all Pelephone employees, with the exclusion of senior managers and certain employees in predefined positions.
On
November 13, 2019 the parties signed to renew the existing collective agreement, which includes streamlining and synergy measures,
for a period starting November 12, 2019 through June 30, 2022.
According
to the agreement, Pelephone may, among other things, terminate the employment of 210 tenured employees during the Agreement period,
some of whom as voluntary early retirement. In addition, according to its plans, it will terminate the employment of a further
190 non-tenured employees in addition to not recruiting employees to replace those who have ended their employment. Similarly,
the agreement includes the grant of a one-time bonus to employees who will not be included in the severance program.
The
total estimated cost is NIS 100 million and will be expended across the Agreement period, assuming full exercise of Pelephone’s
rights to streamlining as aforesaid and compliance with the conditions for granting additional economic benefits to employees.
Announcement
of a labor dispute
On
January 31, 2018, Pelephone was informed by the New Histadrut Labor Federation - Cellular, Internet and High-Tech Workers Union,
that it was announcing a labor dispute pursuant to the Settlement of Labor Disputes Law, 1957 and a strike starting February 15,
2018. According to the announcement, the matter under dispute is the employees’ demand for consultation and negotiations
regarding the sale of the holdings in Bezeq to new shareholders and the arrangement of their rights thereunder.
Subsequent
to the New Histadrut announcement, on November 28, 2019, Pelephone received notice from the Chairman of the New Histadrut and
Pelephone workers committee that included a demand to hold collective negotiations with the employees’ representatives following
the transaction for acquisition of control of the Company. Pelephone is unable to estimate, at this stage, the consequences that
might arise due to the foregoing notice.
Bezeq
International
The
following table provides data relating to the number of persons employed by Bezeq International, including outsourced employees,
at December 31, 2018 and 2019:
|
|
December 31,
2018
|
|
|
December 31,
2019
|
|
Head office
employees
|
|
|
971
|
|
|
|
863
|
|
Sales and service representatives
|
|
|
682
|
|
|
|
556
|
|
Total
|
|
|
1,653
|
|
|
|
1,419
|
|
The
total number of employees in the foregoing table includes employees in part time positions. Bezeq International’s total
workforce as at December 31, 2019 was 1,329 compared to 1,458 as at December 31, 2018.
Bezeq
International has a number of employee groups whose wage structure includes a component of performance-linked commissions and
incentives. These groups include sales employees, telephone sales representatives and telephone service and support representatives.
Employees have arrangements for pension and health insurance that are fully subsidized by Bezeq. Bezeq International is not a
party to any collective bargaining agreement. Bezeq International perceives its employees as a substantial asset that it must
retain and nurture.
As
part of implementing the synergy with the Group’s subsidiaries, Bezeq International’s CEO, Ran Guron, also serves
as CEO of DBS and Pelephone. Most of Pelephone’s current VPs also serve as VPs at DBS and Bezeq International.
On
July 11, 2019, Bezeq International signed a collective agreement with the New General Federation of Workers and the workers committee,
which includes streamlining and synergetic measures, for a period as of July 11, 2019 through December 31, 2021. According to
Bezeq International’s program and pursuant to the agreement, Bezeq International may, among other things, reduce the employment
of up to 325 employees (of which 150 are permanent employees, some as part of voluntary redundancy), in addition to not recruiting
employees to replace those who have ended their employment. Similarly, the Agreement includes the grant of a one-time bonus to
employees who will not be included in the severance program. The estimated cost of the foregoing agreement is NIS 68 million,
assuming that Bezeq International exercises its full rights for such streamlining and complies with the conditions for granting
additional financial benefits to the employees.
On
November 28, 2019, Bezeq International received notice from the Chairman of the New Histadrut and Bezeq International workers
committee that included a demand to hold collective negotiations with the employees’ representatives in view of the expected
closing of the transaction for acquisition of control of the Company. Bezeq International is unable to estimate, at this stage,
the consequences that might arise due to the foregoing notice.
DBS
As
part of applying synergy among the Group’s subsidiaries, DBS’s CEO, Ran Guron, also serves as CEO of Pelephone and
Bezeq International. Most of DBS’s current VPs also serve as VPs at Pelephone and Bezeq International.
The
following table provides data relating to the number of persons employed by DBS by division at December 31, 2019 and December
31, 2018:
|
|
Number
of employees
|
|
|
|
December 31,
2018
|
|
|
December 31,
2019
|
|
Head office
employees
|
|
|
492
|
|
|
|
411
|
|
Customer Division
|
|
|
1,040
|
|
|
|
924
|
|
Total
|
|
|
1,532
|
|
|
|
1,335
|
|
The
total number of employees in the above table includes employees employed in part time positions. The total number of positions
at DBS at December 31, 2019 was 1,177.
Bonuses
and Nature of Employment Agreements
DBS
is party to a collective agreement between the New National Labor Federation (the representative labor union at DBS) and the DBS
workers’ committee from 2016. The agreement is in force for three years (from September 2016) and thereafter will automatically
be renewed for further period of 12 months each time, unless one of the parties give notice of their intention to change the agreement.
The agreement applies to all DBS employees (other than a certain number of employees and managers from department head and higher
rank). The agreement provides the periods after which DBS employees will become tenured employees, mechanisms for involving the
Workers Committee in decision making concerning employment and termination of the employment of tenured employees at DBS, as well
as annual wage increments and other general benefits DBS will grant to its employees during the term of the agreement.
DBS
employees are employed under personal employment agreements, on the basis of a monthly salary or an hourly wage, with some of
the employees also entitled to performance-based compensation. The employment agreements are generally for an undefined period,
and each party may terminate the agreement by prior notice in accordance with the agreement or the law.
Following
the announcement by the National Labor Federation in November 2017 of a labor dispute and the intention to strike, which, according
to the announcement, is due to the proposed structural reforms and changes in DBS, that includes proposed layoffs, a special collective
labor agreement was signed in January 2018 . Under the special collective labor agreement, the parties will act to implement the
structural reforms and changes according to a mechanism set up in the collective agreement.
On
March 14, 2019, DBS signed a collective bargaining agreement with the National Federation of Labor and the Workers’ Association
with regard to streamlining and synergy procedures, from June 1, 2019 through December 31, 2021. The collective arrangement stipulates
that DBS will be entitled to terminate employment of up to 325 employees during the years of the collective arrangement and that
a one-time grant will be given to employees who will not be included in the retirement plan. The estimated cost of the collective
arrangement is NIS 68 million, assuming that DBS exercises all its rights for such streamlining and compliance with the conditions
for granting additional economic benefits to the employees. In addition, the collective arrangement stipulates that DBS is also
entitled to streamline by not recruiting new staff, in place of employees whose employment is terminated.
In
December 2019, notice was received at the DBS offices from the General Federation of Workers, announcing a labor dispute. According
to the notice, the issues under dispute are: a. DBS’s intention to implement organizational and structural changes in DBS,
including ownership of the Company, which if implemented, will impact the employees conditions, their rights and employment security,
impair the status and powers of the workers’ organizations, and constitute a fundamental breach of the collective agreement
applicable to the parties; b. lack of good faith as reflected in failure to comply with the duty to consult and negotiate in the
framework of collective discourse regarding issues that require consultation and negotiation
Employee
compensation schemes
DBS
customarily awards its officers and managers, as well as some of its employees, annual bonuses based on attaining goals and performance
assessment.
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C.
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Organizational
Structure
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Searchlight
II BZQ, L.P., a Cayman Islands exempt limited partnership, owned 60.2% of our outstanding ordinary shares as of April 23, 2020.
Our
interest in Bezeq is held mostly by our wholly-owned subsidiaries. As of April 23, 2020, we held a 26.34% ownership interest in
Bezeq.
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D.
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Property,
Plants and Equipment
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Our
leased corporate headquarters are located in Tel Aviv, Israel. The lease agreement expires on March 14, 2022.