iQor Delivers Best-in-Class CX Solutions for BFSI With NICE CXone
07 February 2024 - 2:15AM
Business Wire
Strategic Partnership Providing Irresistible
Human Expertise and Holistic CX Solutions for BFSI Industries
iQor, a managed services provider of customer engagement and
technology-enabled business process outsourcing (BPO), is creating
more satisfying customer experience (CX) solutions for the banking,
financial services, and insurance (BFSI) sector by leveraging NICE
CXone, the leading cloud-native CX platform, to unify and optimize
all interactions between customers, call center agents, and
brands.
iQor's Symphony [AI]TM generative AI ecosystem—designed to equip
employees to deliver optimized CX—incorporates CXone platform
capabilities to improve frontline agent performance by providing
real-time analytics, responses, and solutions derived directly from
iQor’s decades of industry experience and best practices. This
powerful combination enables iQor to upskill agents around specific
BFSI campaigns (such as welcome calls) and maintain flexible
workforce management by cross-training agents. This allows for
seamless transitions across different services and helps increase
key performance indicators (KPIs), such as first-contact resolution
rates.
“Empowered agents create more satisfying human interactions
while real-time analytics provide insights to continually improve
the customer experience. Clients in the banking, financial
services, and insurance industries demand the highest level of
customer support, efficiency, and compliance. Our partnership with
NICE equips us with the tools to deliver a superior customer
experience and operational excellence, while addressing the unique
needs of this sector and increasing the ease of doing business with
us,” said iQor Senior Vice President of IT Joe Przybylowski.
A recent episode of iQor’s Digitally Irresistible podcast
features iQor Chief Digital Officer Prabhjot Singh and NICE Vice
President of Product Marketing Andy Traba. Tune in to discover how
iQor harnesses CXone to provide best-in-class experiences for
customers.
Visit iQor.com to learn more about iQor’s digital capabilities
in the banking, financial services, and insurance industries, ways
you can optimize your digital customer experience to build stronger
customer relationships, and insights on how partnering with a
trusted BPO like iQor can lead to improved efficiency and
agility.
About iQor
iQor is a managed services provider of customer engagement and
technology-enabled business process outsourcing (BPO) solutions
comprised of 40,000 amazing employees spanning 10 countries. We are
passionate about delivering an outstanding omnichannel customer
experience for brands across the globe. Harnessing intelligent CX
technology and AI-driven innovations that can scale teams anywhere,
our BPO solutions create happy employees and delighted customers.
Our irresistible culture results in a smile with each interaction
to create optimal customer experiences. We enable diverse teams to
scale our BPO digital solutions from local to global to create the
CX experience brands demand to win and keep customers. Read, see,
and hear more at iQor.com.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone,
NICE is a worldwide leader in AI-powered self-service and
agent-assisted CX software for the contact center—and beyond. Over
25,000 organizations in more than 150 countries, including over 85
of the Fortune 100 companies, partner with NICE to transform - and
elevate - every customer interaction. www.nice.com
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version on businesswire.com: https://www.businesswire.com/news/home/20240206154983/en/
iQor Contact Robert Constantine SVP Marketing and
Communications robert.constantine@iqor.com
NICE Contact Christopher Irwin-Dudek 201-561-4442
media@nice.com
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