Qualtrics goes live on AWS Cloud Infrastructure in Japan
21 June 2022 - 2:52AM
Business Wire
Organizations across Japan will now be able to
access the Qualtrics XM/OS platform locally via data center in the
AWS Asia Pacific (Tokyo) Region
Company expands its presence in Tokyo with a
new HQ and launches tailored XM Solutions for Japanese
customers
Qualtrics (Nasdaq: XM), the leader and creator of the experience
management (XM) category, today announced the Qualtrics XM/OS can
now be accessed locally through the Amazon Web Services (AWS) Cloud
in Japan. The company has also expanded into a new local
headquarters to support growing demand from local businesses and
governments using Qualtrics to improve the experiences they deliver
to customers and employees.
Since establishing a presence in Japan in 2018, Qualtrics has
rapidly scaled its local operations to help organizations across
the country - including Shiseido Group, Sumitomo Mitsui Trust Bank,
Fujitsu, and Lixil - capture and understand everything customers
and employees are sharing about their company and brand, and act on
those insights with empathy, speed, and scale. By tuning into what
matters most to customers and employees, and then taking fast,
meaningful actions, Qualtrics helps businesses, academia, and
governments find and keep customers, and attract, retain, and
develop talent.
Increasing commitment to Japan
With the Qualtrics XM/OS now available through the AWS Cloud in
Japan, organizations in the country are able to access the
company’s products locally to help them comply with relevant
industry regulations and security requirements. Through the local
offering, Qualtrics’ Japanese customers will benefit from the
highest standards for availability, performance, and resilience
with Qualtrics to get actionable customer and employee insights
faster and more efficiently. The new capabilities in Japan add to
Qualtrics’ existing offerings across North America, Europe, and
Asia Pacific.
The new Qualtrics Japan headquarters, which spans more than
19,500 feet in the Shin-Marunouchi Building located in front of
Tokyo Station, is designed to facilitate an effective hybrid work
model for the growing team in Japan. It is one of the first new
offices to be opened by Qualtrics since the pandemic, offering
tailored spaces, systems, and processes to enable improved
collaboration and preferred ways of working for in-office and
remote employees.
Experience Management Solutions Tailored for Japanese
customers
As part of Qualtrics’ expanding local operations, the company
has launched a number of local Experience Management Solutions for
Japanese customers over the last 12 months. This includes a Stress
Assessment Tool - launched in response to local requests - which
allows organizations to capture and integrate feedback from their
employees’ annual stress tests - a legal requirement in the country
- with employee experience data to help understand and take action
on the drivers of stress in the workplace.
In partnership with SAP, Qualtrics also recently launched the
Ukrainian Refugee Support Platform to help connect refugees from
Ukraine with providers in Japan offering support before, during,
and after their stay in the country. The platform is being used by
organizations including The Nippon Foundation.
“Japan is a key market for Qualtrics globally, and these latest
developments reinforce our long-term commitment to the country,
expanding the services, support, and expertise offered. In these
uncertain times, experience management is more important than ever
and Qualtrics gives Japanese organizations the ultimate advantage
by helping them build deeper, personal relationships at scale to
drive meaningful business outcomes,” said Satoru Kumashiro, Country
Manager for Qualtrics in Japan.
About Qualtrics
Qualtrics, the leader and creator of the Experience Management
(XM) category, is changing the way organizations manage and improve
the four core experiences of business—customer, employee, product
and brand. Over 16,750 organizations around the world use Qualtrics
to listen, understand and take action on experience data
(X-data™)—the beliefs, emotions and intentions that tell you why
things are happening, and what to do about it. The Qualtrics XM
Platform™ is a system of action that helps businesses attract
customers who stay longer and buy more, engage employees who build
a positive culture, develop breakthrough products people love and
build a brand people are passionate about. To learn more, please
visit qualtrics.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20220620005494/en/
Ross Lambert Press@qualtrics.com
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