Accenture Federal Services Launches Futureframe: A Practical Roadmap for Federal Agencies in Human-Centered Design
14 October 2021 - 11:59PM
Business Wire
New Report Marks Fifth Anniversary of Accenture
Federal Studio
Accenture Federal Services (AFS) has launched a new report,
Futureframe: Human-Centered Design at Societal Scale, which unveils
specific steps for federal agencies to deliver improved customer
experiences and outcomes.
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the full release here:
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Accenture Federal Studio (Photo: Business
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Futureframe helps agencies define a “future vision” of what an
optimal federal customer experience looks like and creates the
building blocks to bring those experiences to life. The Futureframe
approach links elements of human-centered design, systems design,
futurism, and ethnographic research to help agencies implement
transformative change and sustainable improvements across complex
programs. The report showcases a wide range of use cases and walks
through how this framework can be applied to a common use case that
crosses many missions and agencies: federal benefits, assistance,
and insurance programs.
“The pandemic increased demand for government services while
simultaneously raising expectations for federal government customer
experience. Additionally, agencies are being tasked with growing
calls to ensure equity in meeting citizen needs so all customers
have equal access to services,” said the report’s co-author, Elaine
Beeman, Senior Managing Director, Civilian Portfolio Lead. “To meet
the moment, federal leaders must accelerate the shift to digital to
ensure customer experience with the federal government meets, or
even exceeds, the experience they have with their favorite brands
and serves a diverse customer base, including underserved and
hard-to-reach populations.”
The release of the report commemorates the fifth anniversary of
the Accenture Federal Studio, which is part of AFS’s growing
network of spaces that links commercial innovation with mission
experience to help the federal government tackle its most pressing
challenges. The Studio serves client mission areas across defense,
national security, safety and citizen services, and health.
“Since the Studio opened in 2016, it has become a leading
innovation partner helping to create value for customers and
employees alike across all sectors of the government,” said Tim
Irvine, Managing Director and Lead for Accenture Federal Studio.
“By integrating human-centered design with emerging technologies
such as mixed reality, artificial intelligence, machine learning,
blockchain, and quantum computing, the Studio helps our clients
move ideas confidently from vision, to prototype, to pilot, to
impact at-scale.”
AFS taps into leading insights, talents, capabilities, and
commercial approaches within the Accenture Innovation Network, a
global network of research, design, and technology centers that
brings disruptive innovation to clients.
Accenture Federal Services is a subsidiary of Accenture (NYSE:
ACN).
About Accenture Federal Services Accenture Federal
Services, a wholly owned subsidiary of Accenture LLP, is a U.S.
company headquartered in Arlington, Virginia. Accenture’s federal
business serves every cabinet-level department and 30 of the
largest federal organizations. Accenture Federal Services
transforms bold ideas into breakthrough outcomes for clients at
defense, intelligence, public safety, civilian and military health
organizations. Learn more at www.accenturefederal.com.
About Accenture Accenture is a global professional
services company with leading capabilities in digital, cloud and
security. Combining unmatched experience and specialized skills
across more than 40 industries, we offer Strategy and Consulting,
Interactive, Technology and Operations services — all powered by
the world’s largest network of Advanced Technology and Intelligent
Operations centers. Our 624,000 people deliver on the promise of
technology and human ingenuity every day, serving clients in more
than 120 countries. We embrace the power of change to create value
and shared success for our clients, people, shareholders, partners,
and communities. Visit us at http://www.accenture.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20211014005065/en/
Donna Savarese Accenture Federal Services 314-401-8114
donna.savarese@accenturefederal.com
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