Nokia launches MIKA - the first digital assistant customized for telecommunications operators
27 January 2017 - 7:03PM
Press Release
- MIKA - 'Multi-purpose Intuitive Knowledge Assistant' - aids
engineers' efficiency by providing voice-activated access to
information
- Powered by Nokia AVA platform, MIKA provides augmented
intelligence and automated learning to access best practice
- Nokia also introduces Predictive Repair, a Nokia AVA-powered
service that forecasts potential hardware failures up to 14 days in
advance
27 January 2017
Espoo, Finland - Nokia has created a customized 'digital
assistant' that will improve telecom operators' efficiency by
providing engineers faster access to critical information. 'MIKA' -
powered by the Nokia AVA cognitive services platform and
underpinned by Nokia's services expertise - will provide
voice-dictated automated assistance to reduce time spent searching
information resources, enabling operators to focus on key business
tasks without being distracted by the complexities of
multi-technology network environments.
MIKA - or Multi-purpose Intuitive Knowledge Assistant - is the
first digital assistant 'trained' specifically for the telecom
industry, designed to provide automated assistance that saves time
and frees highly skilled workers to focus on critical tasks. Nokia
analysis of working methods within a Network Operations Center has
revealed that application of MIKA could 'give back' more than one
hour of productive time every day to engineers by providing them
with access to information and recommendations through the
interactive user interface.
MIKA combines augmented intelligence with automated learning to
provide access to an extensive range of tools, documents and data
sources. These include the Nokia AVA knowledge library, a
repository of best practice gathered from Nokia projects around the
world. Using the knowledge library MIKA can provide recommendations
based on similar issues seen in other networks. MIKA is available
via a web interface and mobile agent so that engineers can tap into
its knowledge base, wherever they are.
Igor Leprince, head of Global Services at Nokia, said:
"Finding the right information is a daily challenge for telco
engineers tasked with boosting network quality. MIKA taps into the
power of the Nokia AVA platform to provide quick and accurate
answers, avoiding time wasted on fruitless searches. MIKA is
customized to support the specific needs of telecoms, and can
deliver recommendations based on experience from networks around
the world."
Nokia introduces Predictive RepairIn addition to
launching MIKA, Nokia introduces Predictive Repair, a service that
will enable operators to reduce costs and improve network quality
by moving away from break-fix approaches to hardware maintenance.
This care service can predict hardware failures and recommend
replacements up to 14 days in advance, with up to 95 percent
accuracy. These recommendations will allow operators to improve
efficiency by avoiding unnecessary site visits, wasted operations
efforts, excessive inventory, and false 'No Fault Found'
returns.
Nokia Predictive Repair is the first service of its type in the
telecommunications industry. It draws on Nokia's deep hardware
services expertise - correlating network, repair center and factory
data. By applying Nokia Bell Labs machine learning algorithms to
predict failures, the focus is on high-runner modules that generate
a significant share of customer repair transactions. The service is
available to operators that use Nokia 3G and 4G equipment.
The Nokia MIKA Digital Assistant as a Service is now available
for customer trials, and will be demonstrated at the Nokia booth at
Mobile World Congress 2017 in Barcelona (Hall 3, Stand 3A10)
between February 27 and March 2. Nokia Predictive Repair will be
available for customer trials in March 2017.
Resources
- Infographic
- Digital assistant as a Service web page
- Predictive Repair web page
- Optimization as a Service web page
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