ARMONK, N.Y., Feb. 14, 2017 /PRNewswire/ -- IBM (NYSE: IBM )
and ServiceNow (NYSE: NOW) are teaming to bring intelligent
automation solutions to customers across the globe. The firms have
agreed to a multi-year, strategic partnership to offer ServiceNow's
cloud-based service automation platform and IBM products and
services to replace the unstructured work patterns of the past with
intelligent workflows of the future. By automating work, customers
can energize their employees, increase service levels and deliver
game-changing economics in an enterprise that works seamlessly.
Enterprises need to move faster, but legacy tools and manual
processes hold them back. The average employee is distracted
once every 11 minutes and needs an average of 25 minutes to refocus
on tasks. People compensate by working faster (but not necessarily
more effectively), and experience more stress, higher levels of
frustration and greater time pressures.1
IBM and ServiceNow will focus on automating manual processes to
deliver greater efficiencies to their customers' workplace —
especially for the complex operations of the Global 2000. For this
new global strategic partnership:
- IBM will leverage its extensive investment and intellectual
capital around Cognitive computing as well as its global services
integration and delivery resources.
- ServiceNow will provide its industry-leading, cloud-based
software that intelligently automates work across IT, HR, customer
service and security. ServiceNow analytics and benchmarks deliver
actionable insight into service demand, service level compliance
and other key performance indicators to improve enterprise
efficiency.
- IBM and its customers can also use the ServiceNow platform to
build business applications that automate processes in any
department and any vertical market.
- ServiceNow will integrate with IBM's Global Technology Services
including Cognitive solutions, Bluemix infrastructure and IBM Cloud
Orchestrator.
"Customers seeking to build on their current investments in the
ServiceNow platform or planning a future migration will now be able
to draw on IBM expertise in IT strategy, enterprise-solution
integration, service governance, mobility, big-data analytics and
other disciplines to enrich the services they provide," said
Rich Esposito, general manager, IBM
Global Mobility Services. "Additionally, the partnership also opens
the door for IBM to now offer a cloud-based solution to enhance
users' service experience and reduce operating costs."
More specifically, the partnership will allow customers to:
- Leverage extensive IBM domain expertise and capabilities to
architect an enterprise-wide system of action that leverages a
common platform for departments to assign and prioritize,
collaborate and get down to root cause of issues while gaining
real-time insights that drive productivity.
- Take advantage of IBM's programmatic approach to merge, migrate
and deploy solutions to optimize departmental service clouds.
- Incorporate IBM experience to define and guide how service
integrations will be done for the most complex environments.
"Now customers can deliver intelligent workflows across IT, HR,
customer service and security on the ServiceNow cloud platform,"
said David Schneider, chief revenue
officer, ServiceNow. "This partnership ensures that IBM's
experience and scale with investments in analytics and Watson combined with ServiceNow's intelligent
automation will deliver game-changing economics to our mutual
customers."
IBM is a ServiceNow global strategic partner and has been a
managed service provider since 2011 for the complete ServiceNow
portfolio. IBM is currently responsible for managing some of the
largest ServiceNow deployments globally.
About ServiceNow
ServiceNow is changing the way
people work. With a service-orientation toward the activities,
tasks and processes that make up day-to-day work life, we help the
modern enterprise operate faster and be more scalable
than ever before. Customers use our service model to define,
structure and automate the flow of work, removing dependencies
on email and spreadsheets to transform the delivery and
management of services for the enterprise. ServiceNow enables
service management for every department in the enterprise
including IT, human resources, facilities, field service and more.
We deliver a 'lights-out, light-speed' experience through our
enterprise cloud – built to manage everything as a service. To find
out how, visit www.servicenow.com.
About IBM Global Technology Services
IBM Global
Technology Services offers end-to-end IT consulting and business
services supported by an unparalleled global delivery network that
is transforming its business to lead in an era of Cognitive and
Cloud. As a cloud services integrator, GTS is managing the services
and underlying infrastructure in an integrated and unified way. It
is modernizing customers' IT environments to help them meet the
increasingly complex customer demands. GTS provides customers with
innovative technology solutions that help them to improve their
business processes and in turn, profitability.
1"The Cost of Interrupted Work: More Speed and
Stress," In: Proceedings of ACM CHI 2008 Conference on Human
Factors in Computing Systems April 5-10,
2008, pp. 107-110.
http://doi.acm.org/10.1145/1357054.1357072, Gloria Mark, Daniela
Gudith and Ulrich Clocke
ServiceNow, the ServiceNow logo, and other ServiceNow marks are
trademarks and /or registered trademarks of ServiceNow, Inc., in
the United States and/or other
countries. Other company and product names may be trademarks of the
respective companies with which they are associated.
Media
Contacts
|
|
Tricia
Vuiton
|
Colleen
Haikes
|
IBM Global Media
Relations
|
ServiceNow
|
914-765-4980
|
669-262-2001
|
tavuiton@us.ibm.com
|
press@servicenow.com
|
|
|
|
Investor
Contact:
|
|
ir@servicenow.com
|
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/ibm-and-servicenow-announce-global-strategic-partnership-300406682.html
SOURCE IBM