LONDON, Oct. 18, 2016 /PRNewswire/ -- Unisys Corporation
(NYSE: UIS) today announced that its Appointment Manager (AM)
solution for financial services institutions is now available via
the Microsoft Azure public cloud service. AM manages all aspects of
a customer's appointment from initial contact, to automated
reminders, through to completion of the appointment.
AM correlates adviser capabilities, location, and customer
requirements to ensure the appropriate person is assigned to each
appointment. AM is used today by banks and building societies, and
is proven to improve customer experience, increase advisor
productivity and grow sales.
AM's new cloud delivery model supports organizations of all
sizes. The cloud delivery model enables pay-for-use billing and
immediate access and availability of the solution, allowing for
greater agility at a reduced cost. Additionally, small and medium
organizations will particularly benefit from AM's capabilities that
were originally developed for larger enterprise clients, such as
Nationwide, the world's largest building society.
Unisys differentiates AM by offering options to integrate with
the client's own environment, enabling single sign-on, corporate
email and enterprise system interoperability. AM provides the
ability to optimize the customer journey using real-time
information to better engage with customers and has been extended
to include video conferencing management. This offers customers
another channel to interact, but also increasing advisor
productivity by enabling them to support remote appointments.
Security You Can Bank On
Security is a critical factor
for financial institutions, especially when considering using
public cloud services. To mitigate threats, Unisys
Stealth® integrates with AM using identity-based
micro-segmentation techniques and encryption to create segments
within an organization where only authorized users can access
information, while those without authorization cannot even see that
those endpoints exist.
Stealth cryptographically confines user access to a single
segment of the network, with no ability to move laterally to other
parts of the organization. This helps organizations mitigate
attacks and hacker incidents by rendering devices, data and end
users undetectable on networks, and helps secure interactions
between customer service advisors and customers. Earlier this year,
Unisys announced the availability of Unisys Stealth(cloud) for
Microsoft Azure.
"Unisys' IP in financial services is a major asset and
Appointment Manager is another great example of it, enabling banks
and building societies to increase customer satisfaction and drive
revenue," said Eric Crabtree,
global head of Unisys Financial Services. "In addition, we've now
integrated the proven functionality of Appointment Manager with our
award-winning Stealth security suite to ensure client applications
and data are protected from threats."
To cater to financial services organizations of all sizes,
Unisys provides three variants of AM in the public cloud:
- AM Core – provides all AM functions, including SMS and
email;
- AM Core Plus – integrates the client's Microsoft
Exchange environment;
- AM Bespoke – integrates the client's enterprise systems
such as CRM, workflow, location finder and directory services.
These variants provide a bank or building society with the
flexibility to select a solution that best suits their needs. Each
variant can be scaled to meet any volumes of users, locations or
channels to effectively manage the appointment booking process and
optimize the customer experience.
About Unisys
Unisys is a global information technology
company that works with many of the world's largest companies and
government organizations to solve their most pressing IT and
business challenges. Unisys specializes in providing integrated,
leading-edge solutions to clients in the government, financial
services and commercial markets. With more than 20,000 employees
serving clients around the world, Unisys offerings include cloud
and infrastructure services, application services, security
solutions, and high-end server technology. For more information,
visit www.unisys.com.
Follow Unisys on Twitter and LinkedIn.
RELEASE NO.: 1018/9458
Unisys and other Unisys products and services mentioned herein,
as well as their respective logos, are trademarks or registered
trademarks of Unisys Corporation. Any other brand or product
referenced herein is acknowledged to be a trademark or registered
trademark of its respective holder.
UIS-C
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SOURCE Unisys Corporation