Q3 2016 State of Mobile Device Performance & Health
Report Points to Crashing Apps and Overheating as Big Annoyances
for iOS Users, With Pokemon GO App Highly Prone to Crashes
ATLANTA and LONDON, Nov. 17,
2016 /PRNewswire/ -- With Apple and Android waged in a
perpetual battle for smartphone market share every quarter, device
performance can often play a role in shaping the final results.
According to the Q3 2016 State of Mobile Device Performance and
Health report released today by Blancco Technology Group (LON:
BTLG), Apple has once again lost the performance battle to Android
with its iPhones and iPads failing at a rate of 62 percent
worldwide, compared to the 47 percent failure rate of Android
devices.
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On July 6, 2016, the augmented
reality game Pokemon GO was released in North America, Australia and New
Zealand. Within days of its launch, the game became an
overnight sensation. Data from SensorTower estimates that the
average iPhone user spends 33 minutes in Pokémon GO, which is
more than Facebook, Snapchat, Twitter and Instagram. But users'
obsession with the game also caused the app to crash frequently and
the server to go down for many users. This is supported by our Q3
2016 mobile diagnostics data, which found that the Pokemon GO app
was highly prone to crash on iOS devices (5 percent).
"Our data suggests that the problems resulting from playing
Pokemon GO were not only limited to iOS users," said Richard Stiennon, Chief Strategy Officer of
Blancco Technology Group. "Battery charging ranked in the list of
the top five performance issues plaguing Android devices in Q3
2016. Since users must keep both their device screen and GPS on in
order to play the virtual reality game, both of these functions are
known to drain the device's battery charge."
Key highlights from the Q3 2016 trend report include:
- Newer iPhone and iPad models struggled with higher failure
rates, including iPhone 6 (13 percent), iPhone 6S (9 percent),
iPhone 5S (9 percent) and iPad Air 2 (2 percent).
- Apps crashed on 65 percent of iOS devices, which is nearly
triple the rate of crashing apps on Android devices (25
percent).
- Pokemon GO app ranked as one of the most instable iOS apps (5
percent), while the Google Play Services app crashed frequently (10
percent) on Android devices.
- LeEco's Le 2 had the highest failure rate (13 percent) among
the failing Android devices, followed by Xiaomi's Redmi 3S (9
percent), Xiaomi's Redmi Note 3 (9 percent), Samsung's Galaxy S7
Edge (5 percent) and Lenovo's Vibe K5 Note (4 percent).
- Android users worldwide experienced repeated difficulties with
their devices' battery charging (7 percent) and screens (6
percent).
To understand the correlation between device diagnostics and NTF
returns, try the NTF Savings Calculator and get a breakdown of the
annual costs mobile service providers are needlessly incurring from
inaccurately diagnosing device issues.
About Blancco Technology Group
Blancco Technology
Group is a leading, global provider of mobile device diagnostics
and secure data erasure solutions. We help our clients' customers
test, diagnose, repair and repurpose IT devices with the most
proven and certified software. Our clientele consists of equipment
manufacturers, mobile network operators, retailers, financial
institutions, healthcare providers and government organizations
worldwide. The company is headquartered in Alpharetta, GA, United States, with a distributed workforce
and customer base across the globe.
Blancco, a division of Blancco Technology Group, is the global
de facto standard in certified data erasure. We provide thousands
of organizations with an absolute line of defense against costly
security breaches, as well as verification of regulatory compliance
through a 100% tamper-proof audit trail.
SmartChk, a division of Blancco Technology Group, is a global
innovator in mobile asset diagnostics and business intelligence. We
partner with our customers to improve their customers' experience
by providing seamless solutions to test, diagnose and repair mobile
assets. SmartChk provides world-class support, pre and post
implementation, allowing our customers to derive measurable
business results.
Media Contacts:
SHIFT Communications for Blancco
Technology Group (US)
David Heffernan, Account Manager
T: (617) 779-1839
E: blancco@shiftcomm.com
SAY Communications for Blancco Technology Group (Europe)
Robert Hickling, Senior Account
Manager
T: 44 (0) 20 8971 6427
E: blancco@saycomms.co.uk
The Hoffman Agency for Blancco Technology Group (APAC)
Miyuki Washino, Senior
Consultant
T: 81 3 5159 5750
E: blanccoapac@hoffman.com
Blancco Technology Group
Ragini Bhalla, Senior Director of
Global Communications
E: ragini.bhalla@blancco.com