BEN and MedAdvisor Solutions Team Up to Bring Conversational AI to Patients Through Pharmacies
28 February 2024 - 5:46AM
Business Wire
AI assistants can provide critical information
to pharmacy patients in a human-like experience
Brand Engagement Network (BEN), an emerging provider of
personalized customer engagement AI, and MedAdvisor Solutions (ASX:
MDR), a global leader of pharmacy-driven patient engagement
solutions, today announced a pilot partnership that will bring
BEN’s AI assistants to certain pharmacies to help enhance patient
outcomes.
This partnership hopes to address today’s challenge where
traditional chatbots have limited conversational skills, base
knowledge of pharmaceutical products, and capacity. We believe
BEN’s AI assistants, paired with MedAdvisor Solution’s deep insight
into pharmacy-driven patient engagement, will offer a personalized,
conversational experience for patients. The partnership will also
serve as an opportunity to demonstrate that conversational AI can
provide an enhanced patient experience, provide them with accurate
and personalized education about their medication, ultimately
resulting in better patient outcomes. BEN’s AI Assistant technology
will be a part of MedAdvisor Solutions Medication Advisor product,
allowing its vast pharmacy network to have access to configurable,
easy to deploy and effective AI technology.
“By partnering with MedAdvisor Solutions, we are opening the
door to a wealth of opportunity across the healthcare space,” said
BEN Chief Executive Officer, Michael Zacharski. “Customers trust
BEN to deploy a highly advanced, mature AI assistant as a
next-generation conversational tool that can replace chatbots for
organizations of all sizes. The AI assistant exists to provide an
educational environment and an unrushed personal conversation about
medication regiments to improve the experience of the customer,
retail pharmacy chain, and the pharmaceutical manufacturer. We’re
beyond thrilled to be applying our technology to assist patients
and elevate their healthcare experience.”
“As MedAdvisor Solutions seeks to enable the pharmacy of the
future, we are seeking partnerships that accelerate our path to
making that vision a reality. BEN’s technology is built on many
years of research and AI best practices and is complementary to our
patient engagement solutions. We believe their technology will help
our pharmacy partners to enhance the experience for their
patients,” said MedAdvisor Solutions Chief Executive Officer, Rick
Ratliff.
For more information about BEN please visit: www.beninc.ai
About BEN
BEN (Brand Engagement Network) is a leading provider of
conversational AI technology and human-like AI avatars
headquartered in Jackson, WY. BEN delivers highly personalized,
multi-modal (text, voice, and vision) AI engagement, with a focus
on industries where there is a massive workforce gap and an
opportunity to transform how consumers engage with networks,
providers, and brands. The backbone of BEN’s success is a rich
portfolio of conversational AI applications that drive better
customer experience, increased automation and operational
efficiencies. Powered by a proprietary large language model
developed based on years of research and development from leading
experts in AI and advanced security methodologies, BEN seeks to
partner with companies with complementary capabilities and networks
to enable meaningful business outcomes.
Additional information about BEN can be found here:
https://beninc.ai/
About MedAdvisor Solutions
MedAdvisor Solutions is a global leader of pharmacy-driven
patient engagement solutions that provide individualized patient
experiences to simplify the patient medication journey. Our
solutions utilize an empathetic, data-driven approach to engagement
and an innovative, patient-centric digital experience that empower
the pharmacy of the future and inspire lasting behavior change.
MedAdvisor Solutions works with over 37,000 pharmacies across the
US, Australia & New Zealand to deliver our solutions to help
patients take their medication safely and effectively.
In Australia, MedAdvisor Solutions has connected over 3.7
million patients through more than 95% of Australian pharmacies.
MedAdvisor Solutions is on track to become one of the largest
players to aid in the global transformation of the pharmacy of the
future through digital patient engagement solutions. In 2018 and
2020, MedAdvisor Solutions was recognized in the AFR Fast 100 and
in both 2022 and 2023, received the Retail Excellence Award (REX)
for Technology & Automation from Drug Store News.
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version on businesswire.com: https://www.businesswire.com/news/home/20240227149558/en/
Media: Dan Brennan, ICR dan.brennan@icrinc.com
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