Contract Win
29 September 2006 - 5:07PM
RNS Non-Regulatory
Redstone PLC
29 September 2006
29 September 2006
REDSTONE PLC ("REDSTONE" OR "THE GROUP")
Redstone Telecom selected as principal telecoms supplier to one of
UK's largest call centres
Redstone Telecom to support fast-growing UK call-centre sector
Redstone plc ("Redstone"), a leading provider of IT & communication solutions in
the UK & Ireland, announces today that its Telecom division has been selected by
Telecom Service Centres Ltd (TSC), one of the UK's largest contract call
centres, as its principal supplier of best-of-breed telecoms services.
Redstone Telecom will provide dedicated telecoms support across TSC's nine call
centres serving a range of blue-chip clients, in the financial services, mobile
telecommunications and technology sectors.
The Redstone Telecom solution has completely replaced TSC's legacy solution and
enables faster fault resolution, better cost control and the scalability to
exploit next-generation technologies.
TSC's appointment of Redstone reflects a strategy by the company to cut costs
and increase operational efficiency by reducing its number of external IT and
telecoms suppliers, while at the same time maintaining its position as a call
centre with a reputation for unrivalled quality-of-service.
"We are delighted to be deepening our relationship with TSC at this time of
rapid expansion for the UK call centre industry," said Mike Coppack, Sales &
Marketing Director, Redstone Telecom. "For a company such as TSC, which prides
itself on its reputation for quality of service, telecoms services are mission
critical, so this contract reaffirms our status as a best-of-breed supplier."
TSC's outsourcing strategy was to engage with high-quality, best-of-class
partners in relation to computer or telephony technology. Redstone Telecom has
worked with TSC since 2004 and is already considered its largest outsourced IT
provider.
ENQUIRIES:
Redstone plc Tel. +44 (0)845 200 2200
Martin Balaam, Chief Executive Officer
Tim Perks, Chief Financial Officer
ICIS Limited Tel. +44 (0)20 7651 8688
Tom Moriarty or +44 (0)7769 937 626
Paul Youens
About TSC:
TSC was formed in 1994 with a vision to provide best-in-class contact centre
services and technology solutions. Since then, TSC has expanded quickly to
create eight contact centres throughout Scotland, bringing employment to rural
communities. Our commitment to excellence has established TSC as Scotland's
leading contact centre company and a leading provider of highly innovative
business solutions and services, for which we have won many awards. In 2005,
TSC moved into England with the acquisition of its Dearne Valley operation. TSC
also has partnerships with two major offshore organisations: Transworks in India
and the Dialogue (CHK SP) Group in South Africa.
For more information, go to: www.tsc.co.uk
For further information
Public Relations
Crawford Brankin
Corporate Media
Capital House
20 Park Circus
Glasgow G3 6BE
Office: 0141 332 3766
Mobile: 0773 0068802
E-mail: crawfordbrankin@corpmedia.co.uk
This information is provided by RNS
The company news service from the London Stock Exchange
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