Grand Casino Hotel Resort Elevates Operations, Enhances Guest Experience and Streamlines Infrastructure With Agilysys Solutions
10 January 2024 - 12:00AM
Business Wire
-- Grand Casino Hotel Resort in Oklahoma wins
big with interoperable, cloud-native solutions from leading
hospitality technology provider --
More than one-third of adults expect to visit a casino during
the next 12 months, according to the October 2023 edition of the
American Gaming Association Outlook.
With more than 1,000 casinos to choose from across the United
States, Grand Casino Hotel Resort, part of the Citizen Potawatomi
Nation located in idyllic Shawnee, Oklahoma, decided to invest in
state-of-the-art hospitality-focused technology from Agilysys
(NASDAQ: AGYS) to attract a greater share of adults planning casino
visits and keep them coming back for more.
To elevate Return on Experience (ROE), a key hospitality metric
that recognizes the financial benefits of better serving both
guests and staff, Grand Casino Hotel Resort invested in the
following cloud-native Agilysys solutions:
- An intuitive, cloud-based application that empowers restaurant
patrons to choose their own seats while making a reservation. The
solution also enables restaurants and other establishments to
maximize space utilization.
- An award-winning point-of-sale (POS) system that brings
leading-edge security along with ease-of-use and transaction
efficiency to sales transactions across the property. An intuitive
interface minimizes staff training and a broad array of features
support a wide variety of customer preferences for point-of-sale
transactions.
- A contactless, mobile self-service food & beverage
(F&B) ordering system that provides user-friendly order-and-pay
experience, whether in a food court, bar, restaurant or room.
- A commission-free room and activity guest-facing web booking
experience that encourages upselling unlimited amenities, such as
room upgrades, spa treatments, golf tee times, dining reservations
and activity appointments as part of an integrated itinerary that
makes it easier for guests to see and manage trip schedules.
- An innovative system for the procure-to-pay process that
enhances productivity and minimizes waste to optimize vendor
relationships and purchasing across all departments and
locations.
- A spa management application that ensures an exclusive spa
experience for every guest while optimizing therapist and treatment
room utilization.
- A golf course and pro shop management application delivering
personalized player experiences that drive revenue and streamline
operations.
“These Agilysys cutting-edge solutions not only improved hotel
operations, but also our casino operations. This interoperability
allows our guests to easily use player club points or our
tribe-wide gift cards as payment,” said Grand Casino Hotel Resort’s
Chief Technology Officer Justin Dunsworth. “Since switching to
Agilysys, we have successfully reduced the need to maintain our own
infrastructure for these applications, making the investment highly
worthwhile,” he added.
The casino hotel destination, located a short drive east of
Oklahoma City, is the perfect weekend getaway. The property
features more than 125,000 square feet of gaming space with
2,000-plus of the newest Vegas-style slot machines and Oklahoma’s
only Keno lounge. Also on site is a luxury 14-story hotel tower and
several guest dining selections.
“Gaming and hospitality players must set themselves apart and
technology empowers them to do so,” said Agilysys Vice President of
Sales Darren Student. “Our solutions maximize ROE by enabling staff
to serve guests better through personalization and allowing guests
to interact with the property however they choose – whether through
their mobile devices or in person. The winning ticket? The right
technology and an end-to-end ecosystem of state-of-the-art
integrated software modules,” he concluded.
About Grand Casino Hotel Resort
The Grand Casino Hotel Resort is Oklahoma’s premier gaming and
resort destination. Located a short drive east of Oklahoma City on
Interstate 40, the casino features more than 125,000 square feet of
gaming space filled with 2,000-plus of the newest, Vegas-style
slots as well as Oklahoma's only Keno lounge. The Grand Casino also
features a luxury 14-story hotel tower and several great dining
selections. When it comes to entertainment, the Grand Casino
delivers world-class shows from Vegas-style acts to
national-caliber events including all music genres, comedians,
sporting events, and poker championships.
https://grandresortok.com
About Agilysys
Agilysys exclusively delivers state-of-the-art software
solutions and services that help organizations achieve High Return
Hospitality™ by maximizing Return on Experience (ROE) through
interactions that make ‘personal’ profitable. Customers around the
world use Agilysys Property Management Systems (PMS), Point-of-Sale
(POS) solutions and Inventory and Procurement (I&P) systems to
consistently delight guests, retain staff and grow margins.
Agilysys’ 100% hospitality customer base includes branded and
independent hotels; multi-amenity resorts; casinos; property, hotel
and resort management companies; cruise lines; corporate dining
providers; higher education campus dining providers; food service
management companies; hospitals; lifestyle communities; senior
living facilities; stadiums; and theme parks. www.agilysys.com
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version on businesswire.com: https://www.businesswire.com/news/home/20240109684963/en/
Media: Jen Reeves, Agilysys, Inc., 770-810-6007,
jennifer.reeves@agilysys.com Kaylee Sims, Arketi Group,
404-697-0137, ksims@arketi.com Investors: Jessica Hennessy,
Agilysys, Inc., 770-810-6116, investorrelations@agilysys.com
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