Commerce Bank Opens Commerce Center at TecPort Business Center in Harrisburg; New headquarters, operations and training center
05 April 2006 - 10:52PM
Business Wire
Commerce Bank/Harrisburg, NA, the sole banking subsidiary of
Pennsylvania Commerce Bancorp Inc. (NASDAQ:COBH), has opened
Commerce Center, the bank's new headquarters, operations and
training center, to accommodate its fast-paced growth. The
56,000-square-foot, two-story facility is located at TecPort
Business Center in Harrisburg, prominently visible from Interstate
83. Commerce Center houses the bank's executive offices, operations
and support services departments, and customer service call center.
The building also houses commercial, consumer and residential
mortgage lending operations for the bank's East Shore and West
Shore regions in Harrisburg. Additionally, it is home to Commerce
University, the bank's in-house training, development and education
department, which helps every Commerce team member develop his or
her expertise and advance along a Commerce career path. "Commerce
Center reflects our unique retail culture, inside and out," said
Commerce Bank Chairman, President and CEO Gary L. Nalbandian. "The
facility is immaculate in appearance, just like our convenient
prototype stores. It creates the same welcoming experience for our
team members as they create for our customers. Commerce Center is
now the central point from where our organization will continue to
grow and turn more customers into Commerce fans." About 275
Commerce team members work at Commerce Center, nearly one third of
the company's workforce. The facility's total capacity is about
400. It combines Commerce's previous headquarters in Camp Hill and
operations center in Mechanicsburg, PA. Commerce's well-known brand
and "WOW! the Customer" service philosophy is celebrated throughout
Commerce Center. Wall art consists of nearly 40 poster-size images
featuring "slices of life" at Commerce such as grand openings and
community involvement. Two four-panel wall collages each feature
nearly 80 images from the bank's Annual WOW! Awards, an Academy
Awards-style event to honor the "best of the best" in customer
service. Wall displays also highlight real fan mail from real
Commerce fans. "The features and amenities of Commerce Center are
all about creating an extreme sense of camaraderie, pride and
morale among our team," Nalbandian said. "Every detail conveys the
spirit of our 'WOW! the Customer' service philosophy." The
architectural centerpiece of the facility is a 2,062-square-foot,
glass-enclosed atrium. Other distinct features include:
large-format, flat-screen displays throughout the building to
inform team members about news and upcoming events; nearly 600
square feet of red neon accents; a 60-seat cafe with full-service
vending; a sound-masking system to increase privacy and reduce
audible distractions; and water conservation via the sites own well
to water the landscaping. Commerce Center's training facilities,
under the direction of Commerce University, include a
75-seat-capacity seminar room; teller training room; customer
service representative training room; call center representative
training room and computer lab. With a visually stimulating
appearance, the training area features actual Commerce retail store
equipment -- including teller stations and even a miniature size
walk-in bank vault -- to simulate a branch environment. The Call
Center at Commerce Center houses more than 30 representatives in
high-energy, motivating surroundings. The hub of the Call Center is
a high-tech raised platform from which team leaders proactively
manage resources to maximize service levels. The Call Center's
technology also enables the bank to forecast staffing needs down to
the half-hour based on historical data. Commerce Bank/Harrisburg,
"America's Most Convenient Bank," opened its first office in 1985.
In the years since, the bank has cultivated a unique retail model
that has produced continuous strong growth. The bank has doubled
its number of branches in Pennsylvania in recent years, growing a
network of 28 stores in Berks, Cumberland, Dauphin, Lebanon and
York counties. Commerce's hallmark products and services include
seven-day banking, free personal checking, free instant-issue
ATM/Visa check card, free interactive Penny Arcade coin-counting
machines, free online banking and 24/7 bank-by-phone. In addition
to retail banking, Commerce offers a diverse portfolio of
commercial banking services including term loans, commercial
mortgages, commercial leasing and lines of credit, and cash
management services. Commerce Bank/Harrisburg currently has assets
exceeding $1.6 billion. For more information about Commerce
Bank/Harrisburg, visit the bank's web site at commercepc.com.
Editor's Note: To arrange media tours of Commerce Center including
photography, please contact Jason Kirsch at (717) 412-6200 or
jason.kirsch@commercepc.com.
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