Pega Honors Partners at PegaWorld 2024 for Driving Success and Accelerating Growth
11 June 2024 - 1:30AM
Business Wire
Twelfth annual awards honor partners’ strategic
digital transformation for clients
Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI
decisioning and workflow automation platform provider, today
announced the winners of the 2024 Pega Partner Innovation Awards at
its annual PegaWorld® iNspire user conference. The awards recognize
Pega partners with an ability to deliver exceptional client
outcomes through Pega’s low-code platform for AI-powered
decisioning and workflow automation.
Pegasystems partners with a global ecosystem of best-in-class
partners. These partners provide services and solutions to address
some of the most significant challenges faced by leading
organizations worldwide. Leveraging their deep experience and
industry best practices, they enhance Pega’s world-class solutions,
enabling organizations to achieve industry-leading business
outcomes.
The awards are presented in four categories: Partner of the
Year, Technology Partner, Market Maker, and Delivery Excellence.
Pega Partners were also recognized across three other categories
based on building differentiated solutions using Pega software:
Engagement Award, Innovation Award, and Industry Award. This year’s
recipients are as follows:
Partner of the Year
- Capgemini for overall excellence and achievements in
end-to-end transformation across enterprises worldwide with a focus
on delivery excellence, innovation, and client success.
Technology Partner
- AWS for their commitment and investment to solution
development, integration, and customer satisfaction.
Market Maker
- Accenture for investing and growing their Pega business
with new use cases, specializations, and overall Pega practice
investment in skills and marketplace solutions.
Delivery Excellence
- Aaseya for driving successful client outcomes by
obtaining and applying the latest technologies to solve client
challenges.
Engagement Award
- Accenture in 1:1 customer engagement for
demonstrating exceptional capabilities in delivering personalized,
contextual, and relevant experiences to customers.
- Infosys in customer service for demonstrating
exceptional and innovative capabilities in delivering superior
customer service and support to our mutual clients to deliver
improved customer satisfaction and retention.
- Coforge in intelligent automation for
demonstrating exceptional capabilities in delivering end-to-end
automation solutions that optimize business processes, enhance
customer experiences, and drive operational efficiency to support
their clients in achieving significant business outcomes.
Innovation Award
- TCS for Pioneer, helping their clients achieve
improved agility, scalability, security, performance, and
innovation on Pega Cloud using Pega’s latest technology.
- EY for User Experience, creating applications on
the Pega platform that are scalable, elegant, efficient, and
automatically updated with the latest best practices.
- Areteans for outstanding social responsibility and
sustainability of the partner’s business practices and
contributions to society and the environment, such as ethical
standards, diversity and inclusion, environmental and social
impact.
- Virtusa for their exceptional partnership in pioneering
Pega Blueprint. Using Generative AI, they have exemplified
excellence by deepening client engagement through their commitment
to delivering applications.
Industry Award
- Capgemini in the communications industry for
implementing Pega Customer Decision Hub for a mutual client in the
communications space, transforming their customer engagement and
marketing responsiveness with anticipated benefits including
increased conversion rates and reduced churn.
- HCL in the financial services industry for
enhancing their business customer onboarding experience by
implementing the Pega KYC/CLM Framework, which introduced a
straight-through processing journey, reducing manual steps and
improving efficiency and compliance.
- EY in the insurance industry for launching a Pega
Customer Service implementation on Pega Cloud, enhancing customer
service efficiency and CSR training, leading to a reduction in
handling time and training costs for a leading financial services
company that was modernizing its digital infrastructure.
- T-Systems in the public sector for showcasing the
power of low-code development with Pega Infinity™, enabling rapid,
end-to-end digital transformation and empowering citizen developers
to revolutionize the digital transformation in German public
administration, enhancing efficiency and citizen service.
- Cognizant in the public sector for streamlining
the customer experience for His Majesty’s Revenue and Customs’
(HMRC) online child benefit claims by implementing Pega’s Digital
Experience API, and enabling a seamless, omnichannel user
journey.
- Wipro in the manufacturing and transportation
industry for guest experience transformation revolutionized the
customer and dealer experience across all channels, significantly
enhancing service efficiency, customer satisfaction, and dealer
revenue through an integrated, omni-channel approach.
- LTIMindtree in the healthcare industry for
leveraging Pega to transform manual health management into an
automated, efficient system that improved care delivery and
operational efficiency, leading to enhanced member wellness and
value-based care.
The partner awards were announced during the annual PegaWorld®
iNspire conference at the MGM Grand held in Las Vegas this week
through June 11. The conference brings together industry experts
and leaders to help attendees reimagine their technology strategies
so they can practically and responsibly turbocharge productivity,
unleash innovation, and optimize customer interactions. For more
information, please visit: http://www.pegaworld.com/.
Quotes & Commentary:
“Our partners are an integral part of our success in helping
clients excel on their digital transformation journeys,” said Judy
Buchholz, senior vice president of the global partner ecosystem,
Pega. “This year's Pega Partner Award winners are helping clients
to maximize the value of their technology investments and achieve
their business goals.”
About Pegasystems
Pega provides a powerful platform that empowers the world’s
leading organizations to unlock business-transforming outcomes with
real-time optimization. Clients use our enterprise AI decisioning
and workflow automation to solve their most pressing business
challenges – from personalizing engagement to automating service to
streamlining operations. Since 1983, we’ve built our scalable and
flexible architecture to help enterprises meet today’s customer
demands while continuously transforming for tomorrow. For more
information on Pegasystems (NASDAQ: PEGA), visit www.pega.com
All trademarks are the property of their respective owners.
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Press Contact: Sarah King Pegasystems Inc.
Sarah.King@pega.com Twitter: @pega
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