Tractor Supply Recognized for Excellence in Customer Service
21 May 2024 - 11:00PM
Business Wire
USA Today spotlights rural lifestyle retailer
in America’s Customer Service Champions list; Forbes adds Tractor
Supply to Customer Experience All-Stars and Best Customer Service
rosters
Tractor Supply Company (NASDAQ: TSCO), the largest rural
lifestyle retailer in the United States, has been recognized by two
national publications for excellence in customer service. USA Today
named the company one of America’s Customer Service Champions.
Tractor Supply was also featured on Forbes’ 2024 Customer
Experience All-Stars list, an annual index of the brands that leave
consumers most satisfied with product, service and treatment, as
well as Forbes’ 2024 Best Customer Service list.
“At Tractor Supply, ensuring we have the products our customers
need for Life Out Here is only one part of the equation,” said John
Ordus, chief stores officer at Tractor Supply. “We are dedicated to
providing a legendary shopping experience every single time our
customers visit us. It is an honor to be included on these lists
that highlight how the customer is at the center of all we do. Our
customers’ loyalty and passion for Tractor Supply inspires us to
continue finding new ways to enhance the shopping experience.”
The USA Today list of America’s Customer Service Champions,
compiled in partnership with Plant-A Insights Group, spans 67
sectors, including service providers, brick-and-mortar retailers
and online stores. A key component of the assessment was a customer
evaluation of businesses and providers according to the overall
customer experience, as well as the quality of service. Tractor
Supply received a five-star rating – the highest rating
possible.
Forbes, in partnership with data analysis company HundredX,
established its Customer Experience All-Stars list based on scores
in primary categories such as quality, perceived value and trust.
It also evaluated categories specific to a sector/product and
treatment of customers, which included the attitude and honesty of
employees/representatives and ease of customer service. The
analysis identified the top 300 brands, which customers frequently
recognized as delivering quality at a reasonable price.
Tractor Supply ranked 130 overall on the Forbes index, a jump of
nearly 20 places from the 2023 list, and number five in the
“specialty” category. The company has also been included on Forbes’
lists of Best Customer Service (#47), Best Brands for Social Impact
and America’s Best Large Employers.
As a core component of its mission statement, customer service
is a consistent differentiator for Tractor Supply. Earlier this
year, the company received a CIO 100 Award for its groundbreaking
work to utilize AI to enhance the customer experience in its
stores.
To learn more about Tractor Supply, visit TractorSupply.com.
About Tractor Supply Company
For more than 85 years, Tractor Supply Company (NASDAQ: TSCO)
has been passionate about serving the needs of recreational
farmers, ranchers, homeowners, gardeners, pet enthusiasts and all
those who enjoy living Life Out Here. Tractor Supply is the largest
rural lifestyle retailer in the U.S., ranking 291 on the Fortune
500. The Company’s more than 50,000 Team Members are known for
delivering legendary service and helping customers pursue their
passions, whether that means being closer to the land, taking care
of animals or living a hands-on, DIY lifestyle. In store and
online, Tractor Supply provides what customers need – anytime,
anywhere, any way they choose at the low prices they deserve.
As of March 30, 2024, the Company operated 2,233 Tractor Supply
stores in 49 states. For more information on Tractor Supply, visit
www.tractorsupply.com.
Tractor Supply Company also owns and operates Petsense by
Tractor Supply, a small-box pet specialty supply retailer providing
products and services for pet owners. As of March 30, 2024, the
Company operated 202 Petsense by Tractor Supply stores in 23
states. For more information on Petsense by Tractor Supply, visit
www.Petsense.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240521804089/en/
Tricia Whittemore (615) 440-4410 Mary Winn Pilkington (615)
440-4212 corporatecommunications@tractorsupply.com
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