SEOUL, South Korea,
Aug. 11, 2021 /PRNewswire/
-- Cloudera, Inc., (NYSE: CLDR), the enterprise data cloud
company, today announced that LG Uplus has chosen Cloudera's data
platform for improving its 5G network service quality and
optimizing the customer experience. With Cloudera, LG Uplus is
empowered to leverage the actionable intelligence and insights
generated from the data to support its digital transformation
initiatives and future proof its journey to the cloud.
As one of the first telecommunication providers to commercialize
5G services, LG Uplus has been focused on bringing innovative
services to its customers and enhancing the work efficiency of
network workers since 2019. With Cloudera's data platform as its
foundation, LG Uplus established the Network Real-time Analytic
Platform (NRAP), which includes the necessary infrastructure to
collect and analyze large-scale big data in real-time, from mobile
devices to the service equipment of the telecommunication
company.
The NRAP improves data utilization and analysis accuracy by
providing data lake and data warehouse capabilities that include
the processing and transmission of terabytes of data within a few
seconds to the integrated Network Management System (NMS). With the
real-time data processing capability of NRAP, LG Uplus has been
able to achieve business benefits such as improving the customer
center's customer quality response time and pushing the
service-based network quality monitoring level to near real-time,
thereby improving customer satisfaction and reducing the overall
amount of fieldwork. With an integrated platform that supports
real-time quality monitoring and analysis of network services, LG
Uplus collects and categorizes data by type and monitors it on a
single dashboard to reduce overall network operation costs and
improve work efficiency.
Rolled out as a pilot at the time when 5G services first went
commercial, the NRAP now manages hundreds of types and hundreds of
terabytes of data generated daily from telecommunication network
services, enabling LG Uplus to gain meaningful insights from the
data and manage services for a total of 20 million users in
South Korea. Using the NRAP, LG
Uplus continues to power the next-generation network operating
system and secure data competitiveness to support digital
transformation in response to the post-COVID19 era that LG Group is
actively promoting.
Jin-Soo Jang, Manager of the NMS
Development team at LG Uplus said, "LG Uplus was the first of its
kind to launch a worldwide 5G network and has provided innovative
services meeting the ever-changing needs of customers. By
leveraging on data analytics, the NRAP has helped us to quickly
respond to customer service quality issues while reducing the
duplications in our operations. This has improved our work
efficiencies, and sharpened LG Corporation's competitive advantage
in our path toward digital transformation."
Hyoung-Jun Kang, Country Manager
of Cloudera Korea said, "Telecommunication providers are some of
the largest aggregators of data and have access to a variety of
data sources. To make the most of the increased volume, variety and
complexity of data and gain the enterprise data insights that drive
business value, telecommunication providers need to be able to
handle any data, anywhere from the edge to AI. With Cloudera as the
backbone of the NRAP, we are committed to supporting LG Uplus as it
embraces a digital transformation journey that's underpinned by
data management and analytics initiatives."
Additional Resources
- For more information about Cloudera's Telecommunications
Solutions, please visit:
https://www.cloudera.com/solutions/telecommunications.html
- Download our eBook on Top 5 data & analytics use cases for
Telcos
- For more information on Cloudera Data Platform, see Cloudera
Data Platform
- Whitepaper: Power Your Business with an Enterprise Data
Cloud
About Cloudera
At Cloudera, we believe that data can
make what is impossible today, possible tomorrow. We empower people
to transform complex data into clear and actionable insights.
Cloudera delivers an enterprise data cloud for any data, anywhere,
from the Edge to AI. Powered by the relentless innovation of the
open source community, Cloudera advances digital transformation for
the world's largest enterprises. Learn more at Cloudera.com.
Cloudera and associated marks are trademarks or registered
trademarks of Cloudera, Inc. All other company and product names
may be trademarks of their respective owners.
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SOURCE Cloudera, Inc.
