Service builds on IBM hybrid cloud expertise
in developing connected vehicle solutions based on open-source
technologies
EHNINGEN, Germany and
ARMONK, N.Y., Sept. 2, 2021 /CNW/ -- IBM (NYSE: IBM) and
Mercedes announced the successful development of "Urban Guard -
Stolen Vehicle Help," a recently launched service in the Mercedes
me app designed to help find and recover stolen vehicles. The
solution builds on prior collaboration between IBM and Daimler,
Mercedes' parent company, to develop connected car services such as
"ready to."
According to National Insurance Crime Bureau, a U.S. industry
membership organization, car thefts saw a 9.2 percent increase in
2020. Digital, connected car services can offer a solution to help
address this risk and enhance the potential for law enforcement to
recover lost or stolen vehicles.
Built into the Mercedes me App, the "Urban Guard – Stolen
Vehicle Help" service is designed to help customers and law
enforcement track and recover stolen vehicles. Given the importance
of speed in the event of a theft, the "Stolen Vehicle Help" service
collects relevant vehicle and customer data that can help law
enforcement identify and recover a vehicle. This data, along with
the vehicle position data is then shared with law enforcement via a
service partner which is authorized to communicate with world-wide
police stations.
In close collaboration, IBM Global Business Services and
Mercedes together analysed and defined the end-to-end process: From
the front-end customer experience in the event of a theft, to the
process of securely sharing the live data and the backend
processing.
IBM Global Business Services developed the back-end using
cloud-native open-source technologies, such as the Red Hat build of
Quarkus, to achieve high-speed performance. As implementation
partner, IBM Global Business Services delivers the technical
interaction between the various involved parties and existing
systems, such as customer data APIs and call center tools.
"Increasingly, consumers expect and value digital, connected
services equally to the drive performance of the vehicle, meaning
connected car experiences are as important as horsepower or
handling," said Juergen Braun, Vice
President and Industry Leader Industrial, Automotive IBM DACH.
"Developing connected car services that help safeguard the owner's
investment is a meaningful way for Mercedes to deepen its
relationship with its customers, as well as differentiate
itself."
The "Urban Guard - Stolen Vehicle Help" service was initially
made available to European customers in November 2020. Following effective recovery
efforts, the service is now available to eligible customers in
select countries in North America
and Asia Pacific.
About IBM: www.ibm.com
More information for journalists:
Allison Bishop
(717) 572-3309
Allison.bishop@ibm.com
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SOURCE IBM