Medallia Appoints Bill Staikos as Senior Vice President of Industry Solutions
15 July 2021 - 10:00PM
Business Wire
Customer experience leader brings his experience with insights,
data/analytics, design, transformation, AI/ML, and customer-led
culture to Medallia.
Medallia, Inc. (NYSE: MDLA), the global leader in customer and
employee experience management, today announced Bill Staikos has
joined the company as Senior Vice President of Industry Solutions.
With more than 25 years in financial services and a primary focus
on driving customer and employee experience excellence, Bill is a
recognized client advocate with proven expertise in envisioning and
executing holistic customer-centric strategies. He hosts an
award-winning podcast, Be Customer Led, with listeners in nearly 80
countries, and is also co-founder of Monday Mentor Meetup, a
LinkedIn group dedicated to helping Customer and Employee
Experience practitioners accelerate their careers.
Staikos previously served as the Head of Customer Experience at
Freddie Mac where he was responsible for the creation, execution,
and measurement of the Customer Experience strategy across Freddie
Mac’s $2.3 trillion single family guarantee portfolio. Prior to
Freddie Mac, he was Head of Customer Experience Analytics &
Strategy for Chase’s Home Lending business, and he held
senior-level, global positions with Credit Suisse Group AG and
American Express.
“Before joining Medallia, I experienced the company’s
world-renowned industry expertise, innovation, and ability to drive
value as a customer,” said Staikos. “Medallia’s capacity to help
customers capture, analyze, and act on customer and employee
signals is unique in the industry. The need for organizations,
globally, to harness this insight has also never been greater. I
look forward to partnering with our customers on how Medallia can
help them grow their businesses, support their customers, and
energize their employees.”
“Bill brings proven leadership, expertise building experience
management programs at the highest levels, and decades of
experience to Medallia,” said Elizabeth Carducci, Chief Revenue
Officer of Medallia. “We are beyond thrilled to have Bill leading
our industry solutions team.”
With this strategic executive hire and major wins across
verticals, Medallia is reinforcing its focus on world-class
customer and employee experience solutions designed for specific
industry needs. Medallia delivers tailored solutions for:
- Automotive
- Energy & Utilities
- Financial Services
- Government
- Healthcare
- Insurance
- Life Sciences
- Manufacturing
- Nonprofit
- Restaurants & Food Service
- Retail
- Technology & Services
- Telecommunications & Media
- Travel & Hospitality
For more information, visit: https://www.medallia.com.
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
customer, employee, citizen and patient experience. The company’s
award-winning SaaS platform, Medallia Experience Cloud, is becoming
the experience system of record that makes all other applications
customer and employee aware. The platform captures billions of
experience signals across interactions including all voice, video,
digital, IoT, social media and corporate messaging tools. Medallia
uses proprietary artificial intelligence and machine learning
technology to automatically reveal predictive insights that drive
powerful business actions and outcomes. Medallia customers reduce
churn, turn detractors into promoters and buyers, create
in-the-moment cross-sell and up-sell opportunities and drive
revenue-impacting business decisions, providing clear and potent
returns on investment. For more information visit
www.medallia.com.
© 2021 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210715005117/en/
PR Contact: Austin DeArman press@medallia.com +1
(202)-341-9181
IR Contact: Carolyn Bass ir@medallia.com
Medallia (NYSE:MDLA)
Historical Stock Chart
From Sep 2024 to Oct 2024
Medallia (NYSE:MDLA)
Historical Stock Chart
From Oct 2023 to Oct 2024