AT&T is the leading NG911 Service Provider
in the United States with direct
contracts covering a population of over 80 million and a market
share of approximately 30%.
SAN
ANTONIO, Jan. 7, 2025 /PRNewswire/ -- Frost
& Sullivan recently researched the next-generation 911 market
and, based on its analysis, recognizes AT&T with the 2024 US
Market Leadership Award, for the sixth consecutive year. The
company's comprehensive and transformational approach to public
safety enhances situational awareness, expands incident
intelligence, and dramatically improves outcomes during critical
events. In particular, the convergence of FirstNet® with AT&T's
Emergency Services IP Network (AT&T ESInet™) enables an
ecosystem where citizens and connected assets can send IP-based
communications to emergency call centers (ECCs) that can
efficiently consolidate and forward this information to the
appropriate first responders, dramatically improving emergency
response efforts. The AT&T ESInet™ service model has been in
production since 2018, and it provides a nationally distributed,
geographically diverse, and redundant service architecture designed
to enhance the customer service experience. AT&T has a
nationwide network of data centers co-located with existing 911
databases across the United States
that provide pre-deployed call processing. As a pre-built, 12 core
national solution, the architecture is unique from competitive
offerings and allows ECCs to manage unexpected call volumes by
automatically redistributing calls to neighboring ECCs.
NG911 represents an industry transformation that proactively
enhances public safety by acknowledging and catering to citizens'
rapidly evolving demands, products, lifestyles, and technologies.
In contrast to the legacy voice-centric E911 network, NG911
supports a more diverse set of IP-based communications that enhance
the speed, accuracy, and preparation of first responders.
AT&T's managed, as-a-service model for NG911 addresses the
concerns of risk-adverse 911 state administrators that often lack
the resources, expertise, or patience to manage the
complexities of NG911 in-house. The AT&T ESInet™ is backed
by standard service level agreements (SLAs) for availability, call
delivery, call quality, and provisioning. This approach provides
customers with a consistent and reliable experience for predictable
provisioning and implementation.
Brent Iadarola, vice president at
Frost & Sullivan, observed, "AT&T's carrier pedigree and
solutions architecture, coupled with the ability to demonstrate and
showcase proven NG911 deployments, have emerged as key
differentiators in a highly competitive environment. As a network
operator, AT&T has an inherent advantage over many competitors
with respect to connectivity pricing, regulatory experience, and
security operations."
Successful NG911 deployments and momentum in capturing new
contracts are a testament to AT&T's customer purchase
experience. AT&T now has approximately 2,000 contracted ECCs,
of which over 80% are actively deployed or processing live NG911
production. Moreover, AT&T has demonstrated clear leadership in
securing interoperability agreements with all the tier 1 US
carriers.
"AT&T's N911 solution enables an array of innovative
features and functionality that significantly expand public safety
capabilities and allow citizens to efficiently relay text, data,
video, and IP-based voice calls via 911 in emergency situations.
AT&T has continued to sustain a strong market leadership
position in NG911 by leveraging a legacy of proven performance in
the public safety sector, coupled with an NG911 solution
architecture that uniquely embraces innovation with a roadmap to
FirstNet integration," added Iadarola. With its strong overall
performance AT&T, once again, earns Frost & Sullivan's
Market Leadership Award in the US NG911 market.
Each year, Frost & Sullivan presents this award to the
company that has developed an innovative element in a product by
leveraging leading-edge technologies. The award recognizes the
value-added features/benefits of the product and the increased ROI
it offers customers, which, in turn, raises customer acquisition
and overall market penetration potential.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, megatrends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion. Contact us:
Start the discussion.
Contact:
Ashley Shreve
E: ashley.shreve@frost.com
About AT&T
We help more than 100 million U.S. families, friends and
neighbors, plus nearly 2.5 million businesses, connect to greater
possibility. From the first phone call 140+ years ago to our 5G
wireless and multi-gig internet offerings today, we @ATT innovate
to improve lives. For more information about AT&T Inc.
(NYSE:T), please visit us at about.att.com. Investors can
learn more at investors.att.com.
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