CRM Bot and Voice Control deliver
GenAI-powered assistance in Vault CRM
MADRID and PLEASANTON, Calif., Nov. 20,
2024 /PRNewswire/ -- Veeva Systems (NYSE: VEEV)
today announced Vault CRM Bot and Vault CRM Voice
Control, two new GenAI capabilities in Vault CRM. Unveiled at
Veeva Commercial Summit Europe, CRM Bot and Voice Control join a
host of new innovations coming to Vault CRM next year. With these
new capabilities, companies can deploy AI that will have immediate
value by boosting field productivity.
CRM Bot embeds the large language model (LLM) of your
choice into Vault CRM to enable a wide range of context-driven
tasks including pre-call planning, suggested actions, recommended
content, and context-specific learning. Planned for availability in
late 2025, CRM Bot is included in Vault CRM for no additional
charge and requires the Vault Direct Data API.
AI-powered Voice Control brings the human voice as a user
interface into Vault CRM by leveraging Apple Intelligence for
hands-free operation of CRM via spoken commands. Planned for
availability in late 2025, Voice Control is included in Vault CRM
for no additional charge and requires Apple Intelligence and
compatible devices.
Delivering AI within its products – like CRM Bot and Voice
Control – is part of Veeva's overall strategy to help enable AI for
the life sciences industry. Veeva also provides the Vault Direct
Data API for high-speed access to data needed for AI and the Veeva
AI Partner Program that enables customers and partners to more
easily build AI applications that integrate seamlessly with Vault
applications.
"Vault CRM Bot and Vault CRM Voice Control bring the latest
advances in generative AI into Vault CRM for more effective,
productive reps," said Arno Sosna,
general manager of CRM products at Veeva. "Our product focus is to
leverage AI for clear use cases with high impact and ensure
smoother, more effective deployments of advanced technologies."
Veeva customers and life sciences industry professionals can
learn about these innovations and more in the Vault CRM Product
Roadmap session replay in Veeva Connect starting November 25.
About Veeva Systems
Veeva is the global leader in
cloud software for the life sciences industry. Committed to
innovation, product excellence, and customer success, Veeva serves
more than 1,000 customers, ranging from the world's largest
biopharmaceutical companies to emerging biotechs. As a Public
Benefit Corporation, Veeva is committed to balancing the interests
of all stakeholders, including customers, employees, shareholders,
and the industries it serves. For more information, visit
veeva.com.
Veeva Forward-looking Statements
This release contains forward-looking statements regarding Veeva's
products and services and the expected results or benefits from use
of our products and services. These statements are based on our
current expectations. Actual results could differ materially from
those provided in this release and we have no obligation to update
such statements. There are numerous risks that have the potential
to negatively impact our results, including the risks and
uncertainties disclosed in our filing on Form 10-Q for the period
ended July 31, 2024, which you can
find here (a summary of risks which may impact our
business can be found on pages 36 and 37), and in our subsequent
SEC filings, which you can access at sec.gov.
Contact:
Alison
Borris
Veeva Systems
925-226-8821
alison.borris@veeva.com
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© 2024 Veeva Systems
Inc. All rights reserved. Veeva, V, Vault, and Crossix are
registered trademarks of Veeva Systems Inc. All third-party
trademarks (including logos and icons) referenced herein remain the
property of their respective owners. Use of them does not imply any
affiliation with or endorsement by them.
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SOURCE Veeva Systems
