LITTLE
ROCK, Ark. and TORONTO, April 11,
2024 /CNW/ - BSR Real Estate Investment Trust
("BSR" or the "REIT") is pleased to announce that it has placed
second in online reputation assessment ("ORA") score among U.S.
multifamily REITs for 2023, the second time in three years that it
has achieved this ranking. The ORA score, which is generated and
published by J Turner Research ("J Turner"), measures online review
sentiment across websites such as Google, Yelp, Apartments.com and
ApartmentRatings.com. It is the industry standard measurement of
review sentiment and resident satisfaction.
BSR's ORA score for 2023 was 80.93, compared to a national
average of 63.96. Residents also ranked BSR first in the
subcategories of customer service, communication, cleanliness, and
security.
BSR has consistently ranked near the top among its peers in ORA
score, having placed third in 2022, second in 2021 and fourth in
2020. The REIT prides itself on never using a third-party agency to
increase the online reviews of its communities and boost its ORA
score. BSR instead focuses on effectively addressing resident
concerns, leveraging its vertically integrated management platform
to respond rapidly and efficiently when issues are raised by
residents.
"The ORA score sends a clear message that our residents are
consistently satisfied with our property operations," said
Dan Oberste, the REIT's President
and CEO. "We couldn't be prouder of this score, which is a tribute
to the hard work of the entire BSR team. Our team is committed to
listening to the questions and concerns of our residents and taking
rapid action to improve their living experience in our communities.
That will always be an absolute priority for us."
About BSR Real Estate Investment
Trust
BSR Real Estate Investment Trust is an internally managed,
unincorporated, open-ended real estate investment trust established
pursuant to a declaration of trust under the laws of the Province
of Ontario. The REIT owns a
portfolio of multifamily garden-style residential properties
located in attractive primary markets in the Sunbelt region of
the United States.
SOURCE BSR Real Estate Investment Trust