ARMONK,
N.Y., May 9, 2024 /CNW/ -- IBM (NYSE: IBM) today
announced the availability of IBM Copilot Runway, a new
offering from IBM Consulting designed to help enterprises create,
customize, deploy and manage copilots including Copilot for
Microsoft 365. With the new offering, clients will be able to
seamlessly integrate copilots' generative AI into their
organizations in order to enhance productivity and drive business
success. IBM Consulting has also formed a dedicated practice of
consultants with Microsoft copilot skills, credentials and
expertise to guide clients on their AI transformation journey.
As part of the new offering, IBM will work with clients to build
custom copilots that can be tailored to fit the needs of specific
business scenarios and efficiently deployed to help reduce the time
and effort often required for implementations. IBM will initially
focus on helping clients across priority use cases, including
customer and field service, employee experience, and procurement
and finance – as well as specific industries, like financial
services, retail and CPG, government, and supply chain. These use
cases will include:
- The Procurement and Finance Contract Copilot which
assists specialists in extracting valuable insights from
contracts.
- The Customer Service and Field Service Copilot which
gives agents and technicians access to self-service options and a
time-saving generative AI search.
- The Employee Experience Copilot which is designed to
enhance employee engagement.
IBM and Microsoft already serve clients across a variety of
industries with a range of AI solutions and services. In fact, IBM
Consulting worked with Virgin Money to develop and
launch Redi, a conversational virtual assistant that helps
credit card customers in the Virgin Money credit card app. Redi,
powered by Virgin Money's suite of Microsoft Copilots, is a
testament to the power of partnership.
"Our customers tell us how much they enjoy interacting with Redi
in the Credit Card app," said Adam
Paice, Head of Digital Proposition, Virgin Money. "Our
partnership with IBM has helped us to get the most out of Microsoft
Copilot to find a balance between innovation and
control."
IBM Consulting is also scaling its Microsoft copilot
capabilities and capacity across its network of Global Innovation
Centers on each continent. For example, these capabilities are
being used to co-create solutions with clients at IBM Consulting's
new IBM-Microsoft Experience Zone in Bangalore, India – a first of its kind in our
collaboration.
At the Experience Zone, clients from around the world and across
industries are working together with IBM Consulting in various
technology stations to co-ideate and co-create generative
AI-powered solutions – leveraging Microsoft technologies, including
Copilot. Later this year, IBM Consulting plans to open additional
IBM-Microsoft Experience Zones in Romania, U.K. and U.S., where clients in these
regions can explore the power of Copilot. In addition IBM and
Microsoft hosted a second client-focused hackathon with 800
participants, including clients and experts to build solutions
leveraging Microsoft copilot – with winners to be announced this
quarter.
"As IBM and Microsoft strengthen our partnership, we're poised
to empower more clients with Microsoft Copilot, supercharging
productivity and boosting creativity through the power of
generative AI," said John Granger,
Senior Vice President, IBM Consulting. "Our dedicated IBM
Consulting Microsoft practice, along with Copilot-focused
Experience Zones around the world, help us meet clients where they
are and bring them the right generative-AI-enabled solutions for
their businesses."
"Clients need the right partners and technology to scale AI
responsibly across the enterprise," said Dinis Couto, General Manager of Global Partner
Solutions for Microsoft. "With IBM's dedicated group of Microsoft
Copilot experts, we're confident we can help more clients unlock
the full potential of generative AI for their businesses."
IBM purchased Copilot for Microsoft 365 for its practitioners.
To continue building on the partnership, IBM has also invested in
growing its team of experts and capabilities through acquisitions,
like Neudesic and Bluetab.
IBM Consulting practitioners work with a range of leading AI
software technologies and multiple models from both IBM and its
strategic partners like Microsoft. IBM data and AI consultants
typically employ multiple models, each applied to a specific use
case. Different models can be optimized for specific tasks,
enhancing performance and efficiency.
Microsoft is a trademark of Microsoft Corporation in
the United States, other
countries, or both.
About IBM
IBM is a leading provider of global hybrid cloud and AI, and
consulting expertise. We help clients in more than 175 countries
capitalize on insights from their data, streamline business
processes, reduce costs and gain the competitive edge in their
industries. More than 4,000 government and corporate entities in
critical infrastructure areas such as financial services,
telecommunications and healthcare rely on IBM's hybrid cloud
platform and Red Hat OpenShift to affect their digital
transformations quickly, efficiently and securely. IBM's
breakthrough innovations in AI, quantum computing,
industry-specific cloud solutions and consulting deliver open and
flexible options to our clients. All of this is backed by IBM's
long-standing commitment to trust, transparency, responsibility,
inclusivity and service.
Visit www.ibm.com for more information.
Media Contact:
IBM
Carolyn Batt
Carolyn.Batt@ibm.com
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SOURCE IBM