Totally plc
("Totally", "the Company" or
"the Group")
Outlook
Update
The Company today announces that its NHS 111
National Resilience support contract (the "NHS 111 Contract") has
not been renewed by NHS England and therefore will come to a
conclusion on 15 February 2025. This reflects NHS England's
strategy to no longer provide resilience services (which support
111 pressures at a local level) at a national level. The
value of the contract was c.£13 million, with c.£12 million being
recognised in the current financial year.
The Company was not reliant on the extension of
the NHS 111 Contract for the delivery of its FY25 forecast and
therefore remains confident of delivering FY25 performance in line
with expectations of £85 million revenue and £3.5 million EBITDA.
All other parts of the business are performing well and CQC ratings
remain GOOD.
The Board's financial expectations for the year
ending 31 March 2026 did assume a renewal of the NHS 111 Contract,
however at a reduced level. Work will commence to redeploy
workforce where possible along with securing new contracts with new
providers, although exceptional costs are expected. Based on the
current revenue run rate of the Company, new contract wins and the
current new business pipeline the Board now expects the financial
performance of FY26 to be at a similar level to that which is
expected to be reported for FY25.
The Board would like to highlight that over the
term of the NHS 111 National Resilience Contract Totally has
successfully supported eight of the 14 NHS 111 providers with their
capacity challenges, answering calls from well in excess of one
million patients and ensuring the NHS is able to deliver responsive
and safe services.
The level of demand for NHS 111 support and the
level of capacity available within local providers to respond to
demand has not changed and
Totally will continue to work with the NHS to
provide services that ensure patients can access the care they need
quickly, which will include both telephony and clinical assessment
services. The Company continues its conversations with
commissioners, including Ambulance Trusts, to mitigate the impact
of high demand on services via the provision of Totally's
telephony, online and clinical assessment services. The Board
strongly believes Totally offers a proven,
cost-effective solution to resilience with good performance,
productivity metrics and best in class outcomes.
Totally continues to provide a range
of health services including, as previously announced, NHS 111
"Speak to" and online dispositions for a Trust in the North East
of England and clinical assessment services.
Planning guidance published on 30 January 2025
maintains the four-hour target for waits at A&E which will
require continued support at the point of patient access (NHS 111)
and ambulance response (Clinical assessment/999) to achieve.
Totally looks forward to the upcoming 10-year plan for the NHS
which will provide further guidance on how increased demand will be
managed down to sustainable levels. There is a very clear
role for independent providers in the delivery of change within the
NHS evidenced by the new agreement with the Independent Health
Providers Network (IHPN), of which Totally is a member, for
increased involvement by independent providers in elective care,
and Totally also expects a key role will also need be played in the
delivery of urgent care.
For
further information please contact:
|
Totally plc
Wendy Lawrence, Chief
Executive Officer
Simon Stilwell, Chair
|
020 3866
3330
|
|
Canaccord Genuity Limited (Nominated Adviser & Corporate
Broker)
Bobbie Hilliam / Harry
Rees
|
020 7523
8000
|
Notes to editors
About Totally
Totally is a leading provider of
healthcare and wellbeing services across
the UK and Ireland, working in partnership with the
NHS, other healthcare providers and corporate customers to help
address the challenges of increased demand for healthcare
services.
Totally helps healthcare
commissioners and hospitals ensure patients can access the most
appropriate care quickly and efficiently by delivering quality
urgent care services, elective care services including insourcing,
outsourcing and elective care delivered via 'Any Qualified
provider', as well as community dermatology clinics; and therapy
servicing including first contact practitioner and a full
physiotherapy and podiatry offering. Our corporate customer
services also play a role in reducing reliance on healthcare by
promoting healthy lifestyles and physical and mental
health.
Healthcare services
Urgent Care: Totally's
urgent care services are delivered under the Totally Urgent Care
brand, by Vocare and Greenbrook Healthcare. Both businesses
have a strong heritage.
Elective care: Totally's
elective care services are delivered by Pioneer Healthcare, About
Health and Premier Physical Healthcare.
·
Pioneer Healthcare was established in 2007 and
delivers a wide range of acute services to NHS patients, in
partnership with independent healthcare sector private hospitals
across England, to help the NHS reduce waiting lists whilst
maintaining patient care and quality. Pioneer offer services
through insourcing and outsourcing agreements and through its Any
Qualified Provider status.
·
About Health has been delivering community-based
specialist care with a focus on delivering prompt assessment and
treatment across the country since 2008.
·
Premier Physical Healthcare was established in
2007 and provides physiotherapy and podiatry services to NHS
patients, often within a community GP practice, and to the prison
service.
Corporate Wellbeing Services
Energy Fitness Professionals
("EFP"): EFP is a corporate
fitness provider established in 1990 to address a gap in the market
for workplace fitness, which has grown to offer a range of services
covering workplace wellbeing. EFP manages 62 gyms on behalf of its
corporate customers, with more than 13,000 members.
For more information
visit www.totallyplc.com
