PRSM Healthcare Selects CSG to Support an Enhanced Patient Experience
23 June 2020 - 10:00PM
Business Wire
CSG® (NASDAQ: CSGS) today announced it has been selected
by PRSM Healthcare to support enhanced engagement between its
customers and patients.
“Gastroenterologists around the country rely on PRSM Healthcare
to help them deliver quality care, and patient experience is a
critical driver of their success,” said Jason Gehman, founder and
CEO, PRSM Healthcare. “CSG’s solutions will enable our clients to
deliver more engaging and personalized communications between our
doctors and their patients.”
PRSM Healthcare is the premier medical scheduling provider
serving gastroenterologists across the United States. Focused on
the non-clinical areas of patient engagement and scheduling, PRSM
Healthcare empowers healthcare providers to focus on care and
medicine while optimizing the patient experience.
Through its work with CSG, PRSM’s customers will have the
ability to send campaign information to their patients as a
strategic communications channel to increase patient presentation,
procedural recall, compliance, and retention. CSG will work with
PRSM Healthcare to rapidly deploy the new communications program
delivering reliable support of PRSM’s increased customer volumes as
well as complying with HIPAA and other privacy guidelines. This
enhanced communication will support PRSM’s proven ability to
increase patient follow-ups after their endoscopy by 80 percent or
more.
“PRSM Healthcare is trusted by leading gastroenterologists to
serve as a conduit for exceptional engagement capabilities with
their patients,” said Lonnie Mahrt, head of customer communications
management, CSG. “We are thrilled to begin this relationship with
PRSM to help them deliver a seamless, personalized customer
experience.”
Companies worldwide rely on CSG to deliver exceptional customer
engagements through consistent and relevant interactions at every
touchpoint. CSG’s full end-to-end customer engagement portfolio
sends over 1.5 billion messages to end-users each year across a
diverse set of traditional and digital channels, including print,
SMS, email, automated voice, and web. CSG’s flexible, personalized
customer communications management solutions and an integrated
approach to help deliver a differentiated customer experience.
About CSG
For more than 35 years, CSG has simplified the complexity of
business, delivering innovative customer engagement solutions that
help companies acquire, monetize, engage and retain customers.
Operating across more than 120 countries worldwide, CSG manages
billions of critical customer interactions annually, and its
award-winning suite of software and services allow companies across
dozens of industries to tackle their biggest business challenges
and thrive in an ever-changing marketplace. CSG is the trusted
partner for driving digital innovation for hundreds of leading
global brands, including AT&T, Charter Communications, Comcast,
DISH, Eastlink, Formula One, Maximus, MTN and Telstra. To learn
more, visit our website at csgi.com and connect with us on
LinkedIn, and Twitter.
Copyright © 2020 CSG Systems International, Inc. and/or its
affiliates (“CSG”). All rights reserved. CSG® is a registered
trademark of CSG Systems International, Inc. All third-party
trademarks, service marks, and/or product names which are
referenced in this document are the property of their respective
owners, and all rights therein are reserved.
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version on businesswire.com: https://www.businesswire.com/news/home/20200623005069/en/
Contacts: Brad Jones Public Relations CSG +1 (303)
200-3001 brad.jones@csgi.com David Banks Investor Relations CSG +1
(303) 200-3127 david.banks@csgi.com
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