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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 10-Q
☒
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2024
☐
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from            to            
Commission file number: 000-49796
TRUBRIDGE, INC.
(Exact Name of Registrant as Specified in Its Charter)
Delaware
74-3032373
(State or Other Jurisdiction of
Incorporation or Organization)
(I.R.S. Employer
Identification No.)
54 St. Emanuel Street, Mobile, Alabama
36602
(Address of Principal Executive Offices)
(Zip Code)
(251) 639-8100
(Registrant’s Telephone Number, Including Area Code)

N/A
(Former Name, Former Address and Former Fiscal Year, if Changed Since Last Report)
Securities registered pursuant to Section 12(b) of the Act:
Title of each class
Trading symbol
Name of each exchange on which registered
Common Stock, par value $.001 per share
TBRG
The NASDAQ Stock Market LLC
Common Stock Purchase RightsN/AThe NASDAQ Stock Market LLC
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ý    No  ¨
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  ý    No  ¨
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer¨
Accelerated filer
ý
Non-accelerated filer
¨
Smaller reporting company
☐
Emerging growth company
☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.¨
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ☐    No  ý
As of November 6, 2024, there were 14,925,074 shares of the issuer’s common stock outstanding.


1







TRUBRIDGE, INC.
Quarterly Report on Form 10-Q
(For the three and nine months ended September 30, 2024)
TABLE OF CONTENTS
 
Item 1.
Item 2.
Item 3.
Item 4.
Item 1.
Item 1A.
Item 2.
Item 3.
Item 4.
Item 5.
Item 6.



2






PART I
FINANCIAL INFORMATION
Item 1.
Financial Statements.
TRUBRIDGE, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands, except per share data)
(Unaudited) 
September 30,
2024		December 31, 2023
Assets
Current assets:
Cash and cash equivalents$8,586 $3,848 
Accounts receivable (net of allowance for expected credit losses of $3,896 and $3,631, respectively)
56,680 59,723 
Financing receivables, current portion, net (net of allowance for expected credit losses of $405 and $319, respectively)
5,133 3,997 
Inventories924 475 
Prepaid income taxes1,972 1,628 
Prepaid expenses and other current assets15,853 15,807 
Assets held for sale2,473 25,977 
Total current assets91,621 111,455 
Property and equipment, net5,049 8,974 
Software development costs, net41,026 39,139 
Operating lease assets3,451 5,192 
Financing receivables, net of current portion (net of allowance for expected credit losses of $18 and $97, respectively)
231 1,226 
Other assets, net of current portion7,749 7,314 
Intangible assets, net79,833 89,213 
Goodwill172,573 171,909 
Total assets$401,533 $434,422 
Liabilities and Stockholders’ Equity
Current liabilities:
Accounts payable$14,028 $10,133 
Current portion of long-term debt2,926 3,141 
Deferred revenue10,235 8,677 
Accrued vacation5,392 5,410 
Other accrued liabilities18,421 19,892 
Liabilities held for sale— 977 
Total current liabilities51,002 48,230 
Long-term debt, net of current portion173,343 195,270 
Operating lease liabilities, net of current portion2,520 3,074 
Deferred tax liabilities2,021 1,230 
Total liabilities228,886 247,804 
Stockholders’ equity:
Common stock, $0.001 par value; 30,000 shares authorized; 15,546 and 15,121 shares issued, respectively
15 15 
Additional paid-in capital199,244 195,546 
Accumulated other comprehensive gain107 — 
Accumulated earnings (deficit) (9,242)8,132 
Treasury stock, 619 shares and 572 shares, respectively
(17,477)(17,075)
Total stockholders’ equity172,647 186,618 
Total liabilities and stockholders’ equity$401,533 $434,422 
The accompanying notes are an integral part of these condensed consolidated financial statements.


3






TRUBRIDGE, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
(Unaudited)
 
Three Months Ended September 30,Nine Months Ended September 30
2024202320242023
Revenues
Financial Health$54,271 $46,582 $161,417 $142,973 
Patient Care29,559 36,130 90,389 110,594 
Total revenues83,830 82,712 251,806 253,567 
Expenses
Costs of revenue (exclusive of amortization and depreciation)
Financial Health29,185 27,159 89,051 81,461 
Patient Care13,184 16,704 38,421 50,712 
Total costs of revenue (exclusive of amortization and depreciation)42,369 43,863 127,472 132,173 
Product development7,735 9,778 26,629 26,899 
Sales and marketing5,944 6,818 20,351 21,906 
General and administrative19,376 20,961 57,651 54,471 
Amortization6,183 6,208 21,158 17,549 
Depreciation279 297 1,079 1,392 
Total expenses81,886 87,925 254,340 254,390 
Operating income (loss)1,944 (5,213)(2,534)(823)
Other income (expense):
Other income (expense)(376)224 1,139 569 
Interest expense(4,033)(3,071)(12,348)(8,405)
Total other expense(4,409)(2,847)(11,209)(7,836)
Loss before taxes(2,465)(8,060)(13,743)(8,659)
Income tax expense (benefit)7,344 (4,498)3,631 (5,344)
Net loss$(9,809)$(3,562)$(17,374)$(3,315)
Net loss per common share—basic$(0.66)$(0.24)$(1.17)$(0.23)
Net loss per common share—diluted$(0.66)$(0.24)$(1.17)$(0.23)
Weighted average shares outstanding used in per common share computations:
Basic14,323 14,205 14,290 14,181 
Diluted14,323 14,205 14,290 14,181 
The accompanying notes are an integral part of these condensed consolidated financial statements.


4






TRUBRIDGE, INC.
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(In thousands)
(Unaudited)
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
Net loss$(9,809)$(3,562)$(17,374)$(3,315)
Other comprehensive gain (loss):
Foreign currency translation adjustment(1)— 107 — 
Comprehensive loss$(9,810)$(3,562)$(17,267)$(3,315)
The accompanying notes are an integral part of these condensed consolidated financial statements.


5






TRUBRIDGE, INC.
CONDENSED CONSOLIDATED STATEMENT OF STOCKHOLDERS’ EQUITY
(In thousands)
(Unaudited)
 
Common StockAdditional Paid-in-CapitalAccumulated Other Comprehensive IncomeAccumulated Earnings (Deficit)Treasury StockTotal Stockholders’ Equity
SharesAmount
Three Months Ended September 30, 2024 and 2023:
Balance at June 30, 202415,561 $15 $197,846 $108 $567 $(17,434)$181,102 
Net loss— — — — (9,809)— (9,809)
Foreign currency translation adjustment— — — (1)— — (1)
Issuance of restricted stock2 — — — — — — 
Forfeiture of common stock(17)— — — — — — 
Stock-based compensation— — 1,398 — — — 1,398 
Treasury stock acquired— — — — — (43)(43)
Balance at September 30, 2024
15,546 $15 $199,244 $107 $(9,242)$(17,477)$172,647 
Balance at June 30, 202315,099 $15 $193,399 $— $54,168 $(17,032)$230,550 
Net loss— — — — (3,562)— (3,562)
Issuance of restricted stock24 — — — — — — 
Forfeiture of common stock(2)— — — — — — 
Stock-based compensation— — 1,038 — — — 1,038 
Treasury stock acquired— — — — (43)(43)
Balance at September 30, 2023
15,121 $15 $194,437 $— $50,606 $(17,075)$227,983 
Nine Months Ended September 30, 2024 and 2023:
Balance at December 31, 2023
15,121 $15 $195,546 $— $8,132 $(17,075)$186,618 
Net loss— — — — (17,374)— (17,374)
Foreign currency translation adjustment107 107 
Issuance of restricted stock497 — — — — — — 
Forfeiture of common stock(72)— — — — — — 
Stock-based compensation— — 3,698 — — — 3,698 
Treasury stock acquired— — — — — (402)(402)
Balance at September 30, 2024
15,546 $15 $199,244 $107 $(9,242)$(17,477)$172,647 
Balance at December 31, 2022
14,913 $15 $192,275 $— $53,921 $(14,500)$231,711 
Net loss— — — — (3,315)— (3,315)
Issuance of restricted stock210 — — — — — — 
Forfeiture of common stock(2)— — — — — — 
Stock-based compensation— — 2,162 — — — 2,162 
Treasury stock acquired— — — — (2,575)(2,575)
Balance at September 30, 2023
15,121 $15 $194,437 $— $50,606 $(17,075)$227,983 
The accompanying notes are an integral part of these condensed consolidated financial statements.


6






TRUBRIDGE, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(Unaudited)
 
Nine Months Ended September 30,
20242023
Operating Activities:
Net loss$(17,374)$(3,315)
Adjustments to net loss:
Provision for credit losses1,046 810 
Deferred taxes915 (8,171)
Stock-based compensation3,698 2,162 
Depreciation1,079 1,392 
Gain on sale of business(1,221)— 
Amortization of acquisition-related intangibles9,379 12,043 
Amortization of software development costs11,779 5,506 
Amortization of deferred finance costs320 269 
Change in fair value of contingent consideration(1,044)— 
Non-cash operating lease costs1,879 1,478 
Loss on disposal of property and equipment1,648 117 
Changes in operating assets and liabilities:
Accounts receivable2,946 (8,632)
Financing receivables(129)2,029 
Inventories(449)(157)
Prepaid expenses and other current assets3,228 (1,972)
Accounts payable3,925 6,333 
Deferred revenue2,162 (2,784)
Operating lease liabilities(1,415)(1,462)
Other liabilities(189)6,656 
Prepaid income taxes(344)1,017 
Net cash provided by operating activities21,839 13,319 
Investing Activities:
Purchase of business, net of cash and cash equivalents acquired(664)— 
Sale of business, net of cash and cash equivalents sold21,410 — 
Investment in software development(13,666)(17,981)
Purchase of property and equipment(1,277)(332)
Net cash provided by (used in) investing activities5,803 (18,313)
Financing Activities:
Payments of long-term debt principal(6,625)(2,625)
Proceeds from revolving line of credit23,765 9,716 
Payments of revolving line of credit(39,072)(5,000)
Debt issuance costs(529)— 
Treasury stock purchases(402)(2,575)
Net cash used in financing activities(22,863)(484)
Increase (decrease) in cash and cash equivalents4,779 (5,478)
Change in cash and cash equivalents included in assets sold(41)— 
Cash and cash equivalents at beginning of period3,848 6,951 
Cash and cash equivalents at end of period$8,586 $1,473 
Supplemental disclosure of cash flow information:
Cash paid for interest$12,330 $6,217 
Cash paid for income taxes$3,060 $1,796 
The accompanying notes are an integral part of these condensed consolidated financial statements.


7






TRUBRIDGE, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)
1.     BASIS OF PRESENTATION
Basis of Presentation
The accompanying unaudited condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”) and include all adjustments that, in the opinion of management, are necessary for a fair presentation of the results of the periods presented. All such adjustments are considered of a normal recurring nature. Quarterly results of operations are not necessarily indicative of annual results.
Certain footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”) have been condensed or omitted. The condensed consolidated balance sheet as of December 31, 2023 was derived from the audited consolidated balance sheet at that date. These unaudited condensed consolidated financial statements should be read in conjunction with the audited financial statements of TruBridge, Inc. (“TruBridge” or the “Company”) for the year ended December 31, 2023 and the notes thereto contained in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023.
In May 2024, the Company realigned its reporting structure due to certain organizational changes. As a result, the Company changed from three reportable segments of (i) Revenue Cycle Management (“RCM”), (ii) Electronic Health Records (“EHR”), and (iii) Patient Engagement to two reportable segments of (i) RCM and (ii) EHR. The Patient Engagement segment results have been transitioned into the EHR segment. This change is intended to improve connectivity and alignment between the two business units to better serve our clients and more accurately reflect how the Company’s management views and operates the business. All prior segment information has been recast to reflect the Company's new segment structure and current period presentation. Refer to Note 17 - Segment Reporting for more information.
During the Company’s realignment, the reportable segments naming convention was updated. The previously reported RCM segment has been updated to Financial Health and the former EHR segment has been updated to Patient Care. There were no additional changes to the composition of the Company’s reportable segments in connection with the name changes. The financial statements and accompanying footnotes have been updated with the new segment names.
Principles of Consolidation
The condensed consolidated financial statements of TruBridge include the accounts of the Company and its wholly-owned subsidiaries. All significant intercompany balances and transactions have been eliminated.

2.     RECENT ACCOUNTING PRONOUNCEMENTS
In November 2023, the Financial Accounting Standard Board (“FASB”) issued Accounting Standard Update (“ASU”) 2023-07, “Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures” (“ASU 2023-07”), which is intended to improve reportable segment disclosure requirements, primarily through additional and more detailed information about a reportable segment's expenses. The guidance is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted. The guidance is to be applied retrospectively to all prior periods presented in the financial statements. Upon transition, the segment expense categories and amounts disclosed in the prior periods should be based on the significant segment expense categories identified and disclosed in the period of adoption. The Company is currently evaluating the potential impact of adopting ASU 2023-07.
In December 2023, the FASB issued ASU 2023-09, “Income Taxes (Topic 740): Improvements to Income Tax Disclosures” (“ASU 2023-09”), which requires public entities to provide disclosure of disaggregated information in the entity’s tax rate reconciliation, as well as disclosure of income taxes paid disaggregated by jurisdiction. ASU 2023-09 is effective for fiscal years beginning after December 15, 2024, with early adoption permitted. The Company is currently evaluating the impact of adopting ASU 2023-09.



8






3.     REVENUE RECOGNITION
Our contracts with customers can include various combinations of products and services, which products and services are generally distinct and accounted for as separate performance obligations. Revenue is recognized upon transfer of control of promised products or services to clients in an amount that reflects the consideration we expect to receive in exchange for those products and services. The Company employs the 5-step revenue recognition model under ASC 606, Revenue from Contracts with Customers, to: (1) identify the contract with the client, (2) identify the performance obligations in the contract, (3) determine the transaction price, (4) allocate the transaction price to the performance obligations in the contract, and (5) recognize revenue when (or as) the entity satisfies a performance obligation.
Revenue is recognized net of shipping charges and any taxes collected from clients, which are subsequently remitted to governmental authorities.
•Financial Health
Our Financial Health business unit provides an array of revenue cycle management (“RCM”) services consisting of accounts receivable management, private pay services, insurance services, medical coding, electronic billing, statement processing, payroll processing, and contract management. Fees are recognized over the period of the client contractual relationship as the services are performed based on the stand-alone selling price (“SSP”), net of discounts, which is determined based on observable stand-alone selling prices. Fees for many of these services are invoiced, and revenue recognized accordingly, based on the volume of transactions or a percentage of client accounts receivable collections. Payment is due monthly for RCM services with certain amounts varying based on utilization and/or volumes.
Our Financial Health business unit also provides professional IT services. Revenue from professional IT services is recognized as the services are performed based on SSP, which is determined by observable stand-alone selling prices. Payment is due monthly as services are performed.
Lastly, our Financial Health business unit also provides certain software solutions and related support under Software as a Service (“SaaS”) arrangements and time-based software licenses. Revenue from SaaS arrangements is recognized in a manner consistent with SaaS arrangements for electronic health records (“EHR”) software, as discussed below. Revenue from time-based software licenses is recognized upon delivery to the client (“point in time”) and revenue from non-license components (i.e., support) is recognized ratably over the respective contract term (“over time”). SSP for time-based licenses is determined using the residual approach, while the non-license component is based on cost plus reasonable margin.
•Patient Care
The Company enters into contractual obligations to sell perpetual software licenses, installation, conversion, and related training services, software application support, hardware, and hardware maintenance services to acute care hospitals. The Company also enters into contractual obligations to sell time-based software licenses, implementation and customization professional services, and software application support services to a variety of healthcare organizations, including hospital systems, health ministries, and government and non-profit organizations.
•Non-recurring Revenues
•Perpetual software licenses and installation, conversion, and related training services are not considered separate and distinct performance obligations due to the proprietary nature of our software and are, therefore, accounted for as a single performance obligation on a module-by-module basis. Revenue is recognized as each module's implementation is completed based on the module's SSP, net of discounts. We determine each module's SSP using the residual method. Fees for licenses and installation, conversion, and related training services are typically due in three installments: (1) at placement of order, (2) upon installation of software and commencement of training, and (3) upon satisfactory completion of monthly accounting cycle or end-of-month operation by application and as applicable for each application. Often, short-term and/or long-term financing arrangements are provided for software implementations; refer to Note 11 - Financing Receivables for further information. Patient Care implementations include a system warranty that terminates thirty days from the software go-live date, the date which the client begins using the system in a live environment.


9






•Hardware revenue is recognized separately from software licenses at the point in time it is delivered to the client. The SSP of hardware is cost plus a reasonable margin and revenue is recognized on a gross basis. Payment is generally due upon delivery of the hardware to the client. Standard manufacturer warranties apply to hardware.
•Perpetual software licenses are sold only to one re-seller client and are considered a separate and distinct performance obligation. Revenue is recognized at the point in time perpetual licenses are delivered to the client, which occurs at the time of sale. The SSP of perpetual licenses is directly observable. Payment is generally due upon delivery of licenses.
•Implementation and customization services are considered a separate and distinct performance obligation. Revenue is recognized over time based on SSP, which is generally directly observable. Payment for professional services is typically due in two installments: (1) upon signature of the agreement and (2) upon customer acceptance of the delivered services.
•Recurring Revenues
•Software application support and hardware maintenance services sold with software licenses and hardware are separate and distinct performance obligations. Revenue for support and maintenance services is recognized based on SSP, which is the renewal price, ratably over the life of the contract, which is generally three to five years. Payment is due monthly for support and maintenance services provided.
•Subscriptions to third-party content revenue is recognized as a separate performance obligation ratably over the subscription term based on SSP, which is cost plus a reasonable margin, and revenue is recognized on a gross basis. Payment is due monthly for subscriptions to third party content.
•SaaS arrangements for EHR software and related conversion and training services are considered a single performance obligation. Revenue is recognized on a monthly basis as the SaaS service is provided to the client over the contract term. Payment is due monthly for SaaS services provided.
•Term-based software licenses are considered a separate and distinct performance obligation. Revenue is recognized based on SSP, which is directly observable, at the point in time the term-based licenses are delivered to the client or upon annual renewal. Payment is generally due upon delivery of licenses or upon annual renewal.
•Software application support services sold with software licenses are separate and distinct performance obligations. The related revenues are recognized based on SSP, which is the renewal price, ratably over the life of the contract, which is generally three to five years. Payment is generally due for the full amount of annual support fees at the beginning of an annual license term.
Refer to Note 17 - Segment Reporting for further information, including revenue by client base (acute care or post-acute care) bifurcated by recurring and non-recurring revenue.
Deferred Revenue
Deferred revenue represents amounts invoiced to clients for which the services under contract have not been completed and revenue has not been recognized, including annual renewals of certain software subscriptions and customer deposits for implementations to be performed at a later date. Revenue is recognized ratably over the life of the software subscriptions as services are provided and at the point-in-time when implementations have been completed.


10






The following table details deferred revenue for the three and nine months ended September 30, 2024 and 2023, included in the condensed consolidated balance sheets:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Beginning balance$9,842 $9,885 $8,677 $11,590 
Deferred revenue recorded7,803 2,793 16,033 13,417 
Less deferred revenue recognized as revenue(7,410)(3,872)(14,475)(16,201)
Ending balance$10,235 $8,806 $10,235 $8,806 
The deferred revenue recorded during the nine months ended September 30, 2024 and 2023 is comprised primarily of the annual renewals of certain software subscriptions billed during the first quarter of each year and deposits collected for future Patient Care installations. The deferred revenue recognized as revenue during the nine months ended September 30, 2024 and 2023 is comprised primarily of the periodic recognition of annual renewals that were deferred until earned and deposits for future EHR installations that were earned during the period.
Costs to Obtain and Fulfill Contracts with a Customer
Costs to obtain contracts include the sales commission paid to the Company sales force related to SaaS and Financial Health arrangements, which are capitalized and amortized ratably over the expected life of the customer contract. As a practical expedient, we generally recognize the incremental costs of obtaining a contract as an expense when incurred if the amortization period of the asset would have been one year or less. Costs to obtain a contract are expensed within the caption “Expenses - Sales and marketing” in the accompanying condensed consolidated statements of operations.
Contract fulfillment costs related to the implementation of SaaS arrangements are capitalized and amortized ratably over the expected life of the customer contract. Costs to fulfill contracts consist of the payroll costs for the implementation of SaaS arrangements, including time for training, conversions, and installation that is necessary for the software to be utilized. Contract fulfillment costs are expensed within the caption “Costs of revenue (exclusive of amortization and depreciation) - Patient Care” in the accompanying condensed consolidated statements of operations.
Costs to obtain and fulfill contracts related to SaaS and Financial Health arrangements are included within the “Prepaid expenses and other current assets” and "Other assets, net of current portion" line items on our condensed consolidated balance sheets. The following table details the costs to obtain and fulfill contracts with customers for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Beginning balance$12,896 $12,576 $13,115 $11,577 
Costs to obtain and fulfill contracts capitalized1,686 1,531 5,116 5,221 
Less costs to obtain and fulfill contracts recognized as expense(1,751)(1,523)(5,400)(4,214)
Ending balance$12,831 $12,584 $12,831 $12,584 
Remaining Performance Obligations
Disclosures regarding remaining performance obligations are not considered material as the overwhelming majority of the Company's remaining performance obligations either (a) are related to contracts with an expected duration of one year or less, or (b) exhibit revenue recognition in the amount to which the Company has the right to invoice.
4. BUSINESS COMBINATIONS AND DISPOSITIONS
Sale of American HealthTech, Inc.
On January 16, 2024, we entered into a Stock Purchase Agreement (the “Purchase Agreement”), by and among the Company, American HealthTech, Inc. a Mississippi corporation (“AHT”), and Healthland Inc., a Minnesota corporation and an indirect, wholly-owned subsidiary of the Company (“Healthland” and, together with the Company, the “Seller Parties”) and PointClickCare Technologies USA Corp., a Delaware corporation (“Buyer”). The Transaction (hereinafter


11






defined) also closed on January 16, 2024. Under the Purchase Agreement, Buyer purchased from Healthland all of the issued and outstanding capital stock of AHT (the “Transaction”), with AHT becoming a wholly-owned subsidiary of Buyer. Prior to this transaction, results for AHT were reported within our Patient Care operating segment.
The Purchase Agreement provided for an aggregate purchase price (the “Purchase Price”) of $25 million (the “Base Cash Consideration”), subject to adjustments based on working capital, cash, indebtedness and transaction expenses of AHT. Additionally, pursuant to the Purchase Agreement, a total of approximately $3.75 million was withheld from the Base Cash Consideration at the closing and deposited by Buyer into various escrow accounts with an escrow agent, including $2.5 million as a general indemnity escrow and $1 million as a special indemnity escrow. Based upon the adjustments and the various escrow holdbacks, Buyer paid a net amount of approximately $21.41 million to Healthland at the closing. The Purchase Price was subject to a post-closing true-up. In connection with the closing of the Transaction, Buyer provided offers of employment to certain key employees of the Company that primarily supported AHT’s business.
As part of the divestiture, as of January 16, 2024 we entered into a transition services agreement (“TSA”) with Buyer to assist them in the transition of certain functions, including, but not limited to, information technology, finance and accounting, for an initial period of 18 months, with certain services being completed prior to the 18-month period. In addition to the agreed upon services, the TSA allows for additional services to be offered by the Company pursuant to a mutually agreed upon amendment to the TSA. No such amendments have been executed as of September 30, 2024. The Company has $0.5 million in receivables from Buyer for the TSA services reflected under the caption “Accounts receivable” in the condensed consolidated balance sheet as of September 30, 2024.
The Company finalized the accounting for the sale during the three months ended March 31, 2024 and has recorded a $1.25 million gain on sale, which is reflected under the caption “Other income (expense)” in the condensed consolidated statement of operations.
The accompanying condensed consolidated balance sheet as of December 31, 2023 includes amounts related to this Transaction under the captions "Assets held for sale" and "Liabilities held for sale," the details of which are as follows as of December 31, 2023:
(In thousands)
Assets held for sale
Accounts receivable, net$3,087 
Financing receivables, net37 
Prepaid expenses34 
Software costs, net3,386 
Intangibles, net11,739 
Goodwill7,694 
Total$25,977 
Liabilities held for sale
Accounts payable$178 
Other accrued liabilities576 
Deferred tax liability
223 
Total$977 
The following table presents the pretax loss for AHT that is included in our condensed consolidated statement of operations for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Pretax loss$— $(391)$(241)$(767)
Acquisition of Viewgol, LLC


12






On October 16, 2023, the Company acquired all of the assets and liabilities of Viewgol, LLC (“Viewgol”), a Delaware limited liability company, pursuant to a Securities Purchase Agreement dated October 16, 2023. Based in Frisco, Texas, Viewgol is a provider of ambulatory RCM analytics and complementary outsourcing services with an extensive offshore presence we intend to leverage and expand to accommodate the growing demand for RCM services by our acute care customers.
Consideration for the acquisition included cash (net of cash of the acquired entity) of $37.4 million (inclusive of seller's transaction expenses). Also included in the acquisition consideration were contingent earnout payments of (i) up to $21.5 million based on the Viewgol business achieving earnings before interest, taxes, depreciation, amortization and other adjustments specified in the Securities Purchase Agreement of $6.0 million or more during fiscal year 2024 (“Earnout EBITDA Amount”), and (ii) up to $10.0 million based on the number of productive agents the Viewgol business hires in India in fiscal year 2024 (the “Offshore Earnout Amount”); provided, however, that none of the Offshore Earnout Amount may be earned if the Earnout EBITDA Amount’s minimum threshold of $6.0 million is not achieved during fiscal 2024. During 2023, we incurred approximately $4.7 million of pre-tax acquisition expenses in our condensed consolidated statements of operations.
Our acquisition of Viewgol was treated as a purchase in accordance with ASC 805, Business Combinations, which requires allocation of the purchase price to the estimated fair values of assets and liabilities acquired in the transaction. Our allocation of the purchase price was based on management's judgment after evaluating several factors, including a valuation assessment.
The preliminary estimated fair values of assets acquired and liabilities assumed as of December 31, 2023, and as updated through September 30, 2024, are as follows:
(In thousands)Purchase Price Allocation as of December 31, 2023Purchase Price Allocation as of September 30, 2024
Acquired cash$1,449 $1,449 
Accounts receivable2,233 2,233 
Prepaid expenses132 132 
Property and equipment1,112 1,112 
Intangible assets17,720 17,720 
Goodwill17,263 17,927 
Accounts payable and accrued liabilities(711)(711)
Contingent consideration(1,044)(1,044)
Net assets acquired$38,154 $38,818 
In April 2024, the Company paid an additional $0.7 million for working capital adjustments which is reflected under the caption “Goodwill” in the condensed consolidated balance sheet.
The intangible assets in the table above are being amortized on a straight-line basis over their estimated useful lives. The amortization is included under the caption “Amortization of acquisition-related intangibles” in our condensed consolidated statements of operations.
The fair value measurements of tangible and intangible assets and liabilities (including those related to contingent consideration) were based on significant inputs not observable in the market and thus represent Level 3 measurements within the fair value measurement hierarchy (see Note 16 - Fair Value). Level 3 inputs included, among others, discount rates that we estimated would be used by a market participant in valuing these assets and liabilities, projections of revenues and cash flows, client attrition rates and market comparables.
Our condensed consolidated statements of operations for the three and nine months ended September 30, 2024 include revenues of $5.2 million and $15.2 million, respectively, and net income of $2.7 million and $5.8 million, respectively, attributed to the Viewgol acquisition.


13






5. PROPERTY AND EQUIPMENT
Property and equipment, net was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Land$2,848 $2,848 
Buildings and improvements64 8,481 
Computer equipment11,325 10,104 
Leasehold improvements631 631 
Office furniture and fixtures633 586 
Automobiles18 18 
Property and equipment, gross15,519 22,668 
Less: accumulated depreciation(10,470)(13,694)
Property and equipment, net$5,049 $8,974 
Assets Held for Sale
ASC Topic 360-10, Property, Plant and Equipment — Overall, requires a long-lived asset to be classified as “held for sale” in the period in which certain criteria are met. The Company classifies real estate assets as held for sale after the following conditions have been satisfied: (1) management, having the appropriate authority, commits to a plan to sell the asset, (2) the asset is available for immediate sale in its present condition, (3) the Company has initiated an active program to sell the asset, (4) it is probable the sale of the asset will be completed within one year, and (5) it is unlikely the plan to sell the asset will change.
On July 26, 2024, the Company committed to a plan to sell certain buildings and improvements located in Mobile, AL and determined the assets met the criteria for classification as held for sale as of September 30, 2024. On October 11, 2024, the Company entered into a purchase and sale agreement to sell the properties for $2.8 million. As of September 30, 2024, the Company recorded the assets held for sale at their fair value of $2.5 million, which equals the transaction price of $2.8 million less costs to sell the property of $0.3 million, which is included in “Assets held for sale” on the accompanying condensed consolidated balance sheets. The write-down of the assets to fair value resulted in the Company recognizing a loss on assets held for sale of $1.6 million for the three and nine months ended September 30, 2024, which is included in “Other income (expense)” in the accompanying condensed consolidated statements of operations.

6. SOFTWARE DEVELOPMENT
Software development costs are accounted for in accordance with ASC 350-40, Internal-Use Software. We capitalize incurred labor costs for software development from the time the preliminary project phase is completed until the software is available for general release. Research and development costs and other computer software maintenance costs related to software development are expensed as incurred. We amortize capitalized software values on a straight-line basis over their estimated useful life of five years. If the actual useful life of the asset is determined to be shorter than our estimated useful life, we will amortize the remaining book value over the remaining actual useful life, or the asset may be deemed to be impaired and, accordingly, a write-down of the value of the asset may be recorded as a charge to earnings. Amortization begins when the related software features are placed in service. In the normal course of business, we occasionally abandon software development projects due to various reasons. During the nine months ended September 30, 2024 we recognized $2.9 million of accelerated amortization with respect to a change in estimated useful life of an abandoned software development project.
Software development costs, net was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Software development costs$65,015 $51,349 
Less: accumulated amortization(23,989)(12,210)
Software development costs, net$41,026 $39,139 



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7.     OTHER ACCRUED LIABILITIES
Other accrued liabilities was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Salaries and benefits$10,147 $5,194 
Severance1,899 5,806 
Commissions714 1,185 
Contingent consideration— 1,044 
Operating lease liabilities, current portion1,080 1,804 
Other4,581 4,859 
Other accrued liabilities$18,421 $19,892 

8.     NET LOSS PER SHARE
The Company presents basic and diluted earnings per share (“EPS”) data for its common stock. Basic EPS is calculated by dividing the net income attributable to stockholders of the Company by the weighted average number of shares of common stock outstanding during the period. Diluted EPS is determined by adjusting the net income attributable to stockholders of the Company and the weighted average number of shares of common stock outstanding during the period for the effects of all dilutive potential common shares, including awards under stock-based compensation arrangements.
The Company's unvested restricted stock awards (see Note 10 - Stock-Based Compensation and Equity) are considered participating securities under ASC 260, Earnings Per Share, because they entitle holders to non-forfeitable rights to dividends until the awards vest or are forfeited. When a company has a security that qualifies as a “participating security,” the Codification requires the use of the two-class method when computing basic EPS. The two-class method is an earnings allocation formula that determines EPS for each class of common stock and participating security according to dividends declared (or accumulated) and participation rights in undistributed earnings. In determining the amount of net income to allocate to common stockholders, income is allocated to both common stock and participating securities based on their respective weighted average shares outstanding for the period, with net income attributable to common stockholders ultimately equaling net income less net income attributable to participating securities. Diluted EPS for the Company's common stock is computed using the more dilutive of the two-class method or the treasury stock method.
The following is a calculation of the basic and diluted EPS for the Company's common stock, including a reconciliation between net income and net income attributable to common stockholders:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands, except per share data)2024202320242023
Net loss$(9,809)$(3,562)$(17,374)$(3,315)
Less: Net loss attributable to participating securities399 82 638 73 
Net loss attributable to common stockholders$(9,410)$(3,480)$(16,736)$(3,242)
Weighted average shares outstanding used in basic per common share computations14,323 14,205 14,290 14,181 
Add: Dilutive potential common shares— — — — 
Weighted average shares outstanding used in diluted per common share computations14,323 14,205 14,290 14,181 
Basic EPS$(0.66)$(0.24)$(1.17)$(0.23)
Diluted EPS$(0.66)$(0.24)$(1.17)$(0.23)


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During 2022, 2023, and 2024, performance share awards were granted to certain executive officers and key employees of the Company that will result in the issuance of common stock if the predefined performance criteria are met. The awards provide for an aggregate target of 480,330 shares, of which none have been included in the calculation of diluted EPS for the three or nine months ended September 30, 2024 because the related threshold award performance levels have not been achieved as of September 30, 2024. See Note 10 - Stock-Based Compensation and Equity for more information.

9.     INCOME TAXES
Effective tax rate
The Company determines the tax provision for interim periods using an estimate of our annual effective tax rate ("ETR"), adjusted for discrete items, if any, that are taken into account in the relevant period. Each quarter we update our estimate of the annual ETR, and if our estimated tax rate changes, we make a cumulative adjustment. If a reliable estimate of the annual ETR cannot be made, the actual ETR for the year to date may be the best estimate of the annual ETR.
For the three months ended September 30, 2024, our effective tax rate was (297.9)% compared to 55.8% in the same period in 2023. Our effective tax rate for the nine months ended September 30, 2024 was (26.4)% compared to 61.7% for the nine months ended September 30, 2023. These changes were primarily driven by the establishment of a federal and state valuation allowance on deferred tax assets.
Valuation allowance                                                                
Management assesses the available positive and negative evidence to estimate whether sufficient future taxable income will be generated to permit use of the existing deferred tax assets. A significant piece of objective negative evidence evaluated was the cumulative loss incurred over the three-year period ending December 31, 2024. Such objective evidence limits the ability to consider other subjective evidence, such as our projections for future growth.                            
Based on this evaluation, as of September 30, 2024, a valuation allowance of $13.5 million was recorded to recognize the portion of the deferred tax assets that is not likely to be realized.
The amount of the deferred tax assets considered realizable, however, could be adjusted if estimates of future taxable income during the carryforward period are adjusted, or if objective negative evidence in the form of cumulative losses is no longer present and additional weight is given to subjective evidence such as our projections for future growth.

10.   STOCK-BASED COMPENSATION AND EQUITY
Stock-based compensation expense is measured at the grant date based on the fair value of the award, and is recognized as an expense over the employees’ or non-employee directors’ requisite service period.
The following table details total stock-based compensation expense for the three and nine months ended September 30, 2024 and 2023, included in the condensed consolidated statements of operations:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Costs of revenue (exclusive of amortization and depreciation)$223 $237 $489 $558 
Other expenses (including G&A, S&M, and product development)1,175 801 3,209 1,604 
Pre-tax stock-based compensation expense1,398 1,038 3,698 2,162 
Less: income tax effect(294)(228)(777)(476)
Net stock-based compensation expense$1,104 $810 $2,921 $1,686 
The Company's stock-based compensation awards are in the form of restricted stock and performance share awards granted pursuant to the Company's Amended and Restated 2019 Incentive Plan (the "Plan"). As of September 30, 2024, there was $8.9 million of unrecognized compensation expense related to unvested and unearned, as applicable, stock-based compensation arrangements granted under the Plan, which is expected to be recognized over a weighted-average period of 1.9 years.


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Restricted Stock
The Company grants restricted stock to executive officers, certain key employees and non-employee directors under the Plan with the fair value of the awards representing the fair value of the common stock on the date the restricted stock is granted. During the vesting period, recipients of restricted stock are entitled to dividends and possess voting rights. Shares of restricted stock generally vest in equal annual installments over the applicable vesting period, which ranges from one to three years. The Company records expenses for these grants on a straight-line basis over the applicable vesting periods.
A summary of restricted stock activity under the Plan during the nine months ended September 30, 2024 and 2023 is as follows:
Nine Months Ended September 30, 2024Nine Months Ended September 30, 2023
SharesWeighted-Average
Grant Date
Fair Value Per Share		SharesWeighted-Average
Grant Date
Fair Value Per Share
Unvested restricted stock outstanding at beginning of period343,315 $29.08 281,161 $32.24 
Granted496,546 10.03 210,351 26.44 
Vested(167,064)30.10 (145,529)31.35 
Forfeited(71,725)22.66 (2,668)29.23 
Unvested restricted stock outstanding at end of period601,072 $14.14 343,315 $29.08 
Performance Share Awards
The Company grants performance share awards to executive officers and certain key employees under the Plan, with the number of shares of common stock earned and issuable under each award determined at the end of a three-year performance period, based on the Company's achievement of performance goals predetermined by the Compensation Committee of the Board of Directors at the time of grant. These performance share awards include a modifier to the total number of shares earned based on the Company's total shareholder return (“TSR”) compared to a small-cap stock market index. If certain levels of the performance objective are met, the award results in the issuance of shares of common stock corresponding to such level. Performance share awards that result in the issuance of shares of common stock are not subject to time-based vesting at the conclusion of the three-year performance period.
In the event that the Company's financial performance meets the predetermined targets for the performance objectives of the performance share awards, the Company will issue each award recipient the number of shares of common stock equal to the target award specified in the individual's underlying performance share award agreement. In the event the financial results of the Company exceed the predetermined targets, additional shares up to the maximum award may be issued. In the event the financial results of the Company fall below the predetermined targets, a reduced number of shares may be issued. If the financial results of the Company fall below the threshold performance levels, no shares may be issued. The total number of shares issued for the performance share award may be increased, decreased, or unchanged based on the TSR modifier described above.
The recipients of performance share awards do not receive dividends or possess voting rights during the performance period and, accordingly, the fair value of the performance share awards is the quoted market value of TruBridge’s common stock on the grant date less the present value of the expected dividends not received during the relevant period. The TSR modifier applicable to the performance share awards is considered a market condition and therefore is reflected in the grant date fair value of the award. A Monte Carlo simulation has been used to account for this market condition in the grant date fair value of the award.
Expense related to performance share awards is recognized using ratable straight-line amortization over the three-year performance period. In the event the Company determines it is no longer probable that the minimum performance level will be achieved, all previously recognized compensation expense related to the applicable awards is reversed in the period such a determination is made.


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A summary of performance share award activity under the Plan during the nine months ended September 30, 2024 and 2023 is as follows, based on the target award amounts set forth in the performance share award agreements:
Nine Months Ended September 30, 2024Nine Months Ended September 30, 2023
SharesWeighted-Average
Grant Date
Fair Value Per Share		SharesWeighted-Average
Grant Date
Fair Value Per Share
Performance share awards outstanding at beginning of period273,791 $33.17 252,375 $31.84 
Granted323,461 10.60 122,071 31.21 
Forfeited or unearned(116,922)24.95 (100,655)27.46 
Performance share awards outstanding at end of period480,330 $18.60 273,791 $33.17 

Stock Repurchases
On September 4, 2020, our Board of Directors approved a stock repurchase program under which we were authorized to repurchase up to $30.0 million of our common stock through September 3, 2022. Concurrent with the authorization of this stock repurchase program in September 2020, the Board of Directors opted to indefinitely suspend all quarterly dividends. On July 27, 2022, the Board of Directors extended the expiration date of the stock repurchase program to September 4, 2024. The share repurchase program expired according to its terms on September 4, 2024. We repurchased 49,789 shares during the nine months ended September 30, 2023, and there were no additional shares repurchased during the nine months ended September 30, 2024.
In addition to shares repurchased under the approved stock repurchase program, we purchased 46,980 and 39,716 shares during the nine months ended September 30, 2024 and 2023, respectively, to fund required tax withholdings. Shares withheld to cover required tax withholdings related to the vesting of restricted stock did not reduce our total share repurchase authority.
Common Stock Rights Agreement
On March 26, 2024, the Company’s board of directors declared a dividend of one right (a “Right”) for each of the Company’s issued and outstanding shares of common stock. The dividend was paid to the stockholders of record at the close of business on April 4, 2024. The complete description and terms of the Rights are set forth in the Rights Agreement, dated as of March 26, 2024, by and between the Company and ComputerShare Trust Company, N.A. as rights agent, as amended by the Amendment to the Rights Agreement dated as of April 22, 2024 (as amended, the “Rights Agreement”).
Each Right initially entitles the registered holder, subject to the terms of the Rights Agreement, to purchase from the Company one half of a share of common stock, at an exercise price of $28.00 for each one half of a share of common stock (equivalent to $56.00 for each whole share of common stock), subject to certain adjustments. The Rights currently are not exercisable and will only become exercisable upon the occurrence of certain events as described in the Rights Agreement. The Rights will expire prior to the earliest of (i) the close of business on March 25, 2025, or such later date as may be established by the Board prior to the expiration of the Rights; (ii) the time at which the Rights are redeemed pursuant to the Rights Agreement; (iii) the time at which the Rights are exchanged pursuant to the Rights Agreement; and (iv) upon the occurrence of certain transactions (the earliest of (i), (ii), (iii) and (iv) is referred to as the “Expiration Date”).
The Company analyzed the terms governing the Rights under ASC 480, Distinguishing Liabilities from Equity, and concluded that the Rights are a freestanding financial instrument that qualifies for liability classification. Specifically, the provisions within the Rights Agreement provide for scenarios outside of the Company’s control that may require the Company to settle a portion of the Rights in cash, rather than in shares of common stock.
The Rights are only exercisable upon the occurrence of certain events, which have not occurred as of the end of the reporting period, and the Company does not consider it likely that these events will occur in the future. As it is not considered likely that these events will occur, the Company considers the likelihood of exercise to be remote and has not


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ascribed value to the Rights as of September 30, 2024. The Company will continue to monitor the likelihood of exercise in future reporting periods.
11.   FINANCING RECEIVABLES
Short-Term Payment Plans
The Company provides fixed monthly payment arrangements ("short-term payment plans") over terms ranging from three to twelve months for certain add-on software installations. As a practical expedient, we do not adjust the amount of consideration recognized as revenue for the financing component as unearned income when we expect payment within one year or less. These receivables, included in the current portion of financing receivables, were comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Short-term payment plans, gross$913 $788 
Less: allowance for losses(46)(39)
Short-term payment plans, net$867 $749 
Long-Term Financing Arrangements
Additionally, the Company provides financing for purchases of its information and patient care solutions to certain healthcare providers under long-term financing arrangements expiring in various years through 2030. Under long-term financing arrangements, the transaction price is adjusted by a discount rate that reflects market conditions that would be used for a separate financing transaction between the Company and licensee at contract inception, and takes into account the credit characteristics of the licensee and market interest rates as of the date of the agreement. As such, the amount of fixed fee revenue recognized at the beginning of the license term will be reduced by the calculated financing component. As payments are received from the licensee, the Company recognizes a portion of the financing component as interest income, reported as other income in the condensed consolidated statements of operations. These receivables typically have terms from two to seven years.
The components of these receivables were as follows at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Long-term financing arrangements, gross$5,129 $5,212 
Less: allowance for expected credit losses(377)(377)
Less: unearned income(255)(361)
Long-term financing arrangements, net$4,497 $4,474 
Future minimum payments to be received subsequent to September 30, 2024 are as follows:
(In thousands)
Years Ending December 31,
2024$2,420 
20252,225 
2026309 
2027100 
202862 
Thereafter13 
Total minimum payments to be received5,129 
Less: allowance for expected credit losses(377)
Less: unearned income(255)
Receivables, net$4,497 


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Credit Quality of Financing Receivables and Allowance for Expected Credit Losses
The following table is a roll-forward of the allowance for expected credit losses for the nine months ended September 30, 2024 and year ended December 31, 2023:
(In thousands)Balance at Beginning of Period
Change in Provision
Charge-offsRecoveriesSale of AHTBalance at End of Period
September 30, 2024$416 $9 $— $— $(2)$423 
December 31, 2023$549 $(133)$— $— $— $416 
The Company’s financing receivables are comprised of a single portfolio segment, as the balances are all derived from short-term payment plan arrangements and long-term financing arrangements within our target market of hospitals in rural communities across the country. The Company evaluates the credit quality of its financing receivables based on a combination of factors, including, but not limited to, customer collection experience, current and future economic conditions, the customer’s financial condition, and known risk characteristics impacting the respective customer base of hospitals, the most notable of which relate to enacted and potential changes in Medicare and Medicaid reimbursement rates as hospitals typically generate a significant portion of their revenues and related cash flows from beneficiaries of these programs. In addition to specific account identification, the Company utilizes historical collection experience to establish the allowance for expected credit losses. Financing receivables are written off only after the Company has exhausted all collection efforts.
Customer payments are considered past due if a scheduled payment is not received within contractually agreed upon terms. To facilitate customer collection and credit monitoring efforts, financing receivable amounts are invoiced and reclassified to trade accounts receivable when they become due, with all invoiced amounts placed on non-accrual status. As a result, all past due amounts related to the Company’s financing receivables are included in trade accounts receivable in the accompanying condensed consolidated balance sheets. The following is an analysis of the age of financing receivables amounts (excluding short-term payment plans) that have been reclassified to trade accounts receivable and were past due as of September 30, 2024 and December 31, 2023:
(In thousands)1 to 90 Days Past Due91 to 180 Days Past Due181 + Days Past DueTotal Past Due
September 30, 2024$455 $267 $572 $1,294 
December 31, 2023$857 $231 $323 $1,411 
From time to time, the Company may agree to alternative payment terms outside of the terms of the original financing receivable agreement due to customer difficulties in achieving the original terms. In general, such alternative payment arrangements do not result in a re-aging of the related receivables. Rather, payments pursuant to any alternative payment arrangements are applied to the already outstanding invoices beginning with the oldest outstanding invoices as the payments are received.
Because amounts are reclassified to trade accounts receivable when they become due, there are no past due amounts included within financing receivables, current portion, net or financing receivables, net of current portion in the accompanying condensed consolidated balance sheets.


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The Company utilizes an aging of trade accounts receivable as the primary credit quality indicator for its financing receivables, which is facilitated by the reclassification of customer payment amounts to trade accounts receivable when they become due. The table below categorizes customer financing receivable balances (excluding short-term payment plans) based on the age of the oldest payment outstanding that has been reclassified to trade accounts receivable:
(In thousands)September 30,
2024		December 31, 2023
Stratification of uninvoiced client financing receivables based on aging of related trade accounts receivable:
Uninvoiced client financing receivables related to trade accounts receivable that are 1 to 90 Days Past Due$973 $1,068 
Uninvoiced client financing receivables related to trade accounts receivable that are 91 to 180 Days Past Due
839 1,720 
Uninvoiced client financing receivables related to trade accounts receivable that are 181 + Days Past Due
1,413 965 
Total uninvoiced client financing receivables balances of clients with a trade accounts receivable$3,225 $3,753 
Total uninvoiced client financing receivables of clients with no related trade accounts receivable1,649 1,098 
Total financing receivables with contractual maturities of one year or less913 788 
Less: allowance for expected credit losses(423)(416)
Total financing receivables$5,364 $5,223 

12. INTANGIBLE ASSETS AND GOODWILL
The following tables summarize the gross carrying amounts, accumulated amortization and accumulated impairment of identifiable intangible assets with definite lives by major class as of September 30, 2024 and December 31, 2023:
September 30, 2024
(In thousands)Customer RelationshipsTrademarkDeveloped TechnologyNon-Compete AgreementsTotal
Gross carrying amount, beginning of period$116,470 $7,720 $31,900 $1,620 $157,710 
Accumulated amortization (47,851)(5,378)(21,541)(765)(75,535)
Accumulated impairment— (2,342)— — (2,342)
Net intangible assets as of September 30, 2024
$68,619 $— $10,359 $855 $79,833 
Weighted average remaining years of useful life7.80.08.22.88.0
December 31, 2023
(In thousands)Customer RelationshipsTrademarkDeveloped TechnologyNon-Compete AgreementsTotal
Gross carrying amount, beginning of period $132,170 $12,320 $40,800 $1,400 $186,690 
Intangible assets acquired 16,100 — 1,400 220 17,720 
Accumulated amortization(63,686)(6,974)(29,934)(522)(101,116)
Accumulated impairment— (2,342)(2,342)
Held for sale(8,735)(3,004)(11,739)
Net intangible assets as of December 31, 2023
$75,849 $— $12,266 $1,098 $89,213 
During the fourth quarter of 2023, the Company committed to the Company-wide rebranding and legal entity consolidation initiative that culminated in the change of the Company’s corporate name to “TruBridge, Inc.” on March 4, 2024. As a result of this initiative, it was expected that certain of the Company’s brand names and related trademarks would cease to be used, resulting in total trademark impairment recorded during the year ended December 31, 2023 of $2.3 million. Of


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the total trademark impairment charge, $1.0 million is derived from our Financial Health segment and $1.3 million is derived from our Patient Care segment.
The following table represents the remaining amortization of definite-lived intangible assets as of September 30, 2024:
(In thousands)
For the year ended December 31,
2024$3,126 
202512,190 
202611,517 
202710,497 
202810,203 
Thereafter32,300 
Total$79,833 
The following table sets forth the change in the carrying value of our goodwill balances by reportable segment for the nine months ended September 30, 2024:
(In thousands)Financial HealthPatient CareTotal
Gross value at December 31, 2023
$79,084 $136,432 $215,516 
Accumulated impairment— (35,913)(35,913)
Held for sale— (7,694)(7,694)
Carrying value at December 31, 202379,084 92,825 171,909 
Purchase price adjustment (Viewgol)664 — 664 
Carrying value as of September 30, 2024
$79,748 $92,825 $172,573 
Goodwill is evaluated for impairment annually on October 1, or more frequently if indicators of impairment are present or changes in circumstances suggest that impairment may exist.
During the first quarter of 2024, our share price experienced a sustained decline resulting in a decrease in our market capitalization. This decline in share price was identified as a triggering event requiring a quantitative assessment for goodwill impairment in all of our reporting segments.
We assessed goodwill in each of our reporting segments for impairment as of March 31, 2024, by using a combination of the income and market valuation approaches. Under the income approach, we used a discounted cash flow model, which utilizes present values of cash flows to estimate fair value. Our forecasted cash flows reflected conditions as of March 31, 2024, and reflected management’s anticipated business outlook for each reporting unit, which requires the use of estimates. The market approach applied selected trading multiples of companies comparable to the respective reporting units to the Company’s financial measures. Trading multiples selected for each reporting unit varied from the low end of the range of guideline public companies up to the median depending on the specific characteristics of each reporting unit. The income approach was given significantly more weight in determining the fair values. The approaches, which qualify as Level 3 within the fair value hierarchy, incorporate a number of market participant assumptions including, but not limited to, future cash flows, growth rates, and discount rates. The assumptions about future cash flows and growth rates are based on the Company’s forecasts and long-term plans. Discount rate assumptions are based on an assessment of the inherent risk of the respective reporting units. These quantitative evaluations of the fair values of each of our reporting units resulted in no impairment as of March 31, 2024. Given that the fair values of the reporting units are based on management’s best estimates, if actual results should differ from those estimates, impairment charges may be required in future periods.
Our share price continued to experience sustained decline during the first half of the second quarter of 2024. This decline in share price was identified as a triggering event requiring a quantitative assessment for goodwill impairment in all of our reporting segments.

On May 14, 2024, the Company announced a reorganization of its operating and reporting segment structure. This restructuring resulted in another triggering event requiring a quantitative assessment for goodwill impairment in our reporting units immediately pre- and post- reorganization as of that date. We utilized the same goodwill valuation approach


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as described above. These quantitative evaluations of the fair values of the goodwill in each of our reporting units resulted in no impairment. No indicators of impairment were identified during the third quarter of 2024.
13. LONG-TERM DEBT
Long-term debt was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Term loan facility$57,250 $63,875 
Revolving credit facility120,416 135,723 
Debt obligations177,666 199,598 
Less: unamortized debt issuance costs(1,397)(1,187)
Debt obligation, net176,269 198,411 
Less: current portion(2,926)(3,141)
Long-term debt$173,343 $195,270 
As of September 30, 2024, the carrying value of debt approximated the fair value due to the variable interest rate, which reflected the market rate.
Credit Agreement
In conjunction with our acquisition of Healthland Holding Inc. in January 2016, we entered into a syndicated credit agreement with Regions Bank ("Regions") serving as administrative agent, which provided for a $125 million term loan facility and a $50 million revolving credit facility. On June 16, 2020, we entered into an Amended and Restated Credit Agreement that increased the aggregate principal amount of our credit facilities to $185 million, including a $75 million term loan facility and a $110 million revolving credit facility. On May 2, 2022, we entered into a First Amendment (the "First Amendment") to the Amended and Restated Credit Agreement that increased the aggregate principal amount of our credit facilities to $230 million, which includes a $70 million term loan facility and a $160 million revolving credit facility. There are no limitations on borrowing under the revolving credit facility other than that as of a date of borrowing there cannot be an ongoing event of default and there cannot be an event of default that would result from a new credit extension. In addition, the interest rate provisions of the First Amendment reflect the transition from the London Interbank Offered Rate ("LIBOR") to the Secured Overnight Financing Rate ("SOFR") as the new benchmark interest rate for each loan.
Each of our credit facilities continues to bear interest at a rate per annum equal to an applicable margin plus, at our option, either (1) the Adjusted SOFR rate for the relevant interest period, subject to a floor of 0.50%, (2) an alternate base rate determined by reference to the greater of (a) the prime lending rate of Regions, (b) the federal funds rate for the relevant interest period plus one half of one percent per annum and (c) the one month SOFR rate, subject to the aforementioned floor, plus one percent per annum, or (3) a combination of (1) and (2). The applicable margin for SOFR loans and the letter of credit fee ranges from 1.8% to 3.0%. The applicable margin for base rate loans ranges from 0.8% to 2.0%, in each case based on the Company's consolidated net leverage ratio.
Principal payments with respect to the term loan facility are due on the last day of each fiscal quarter beginning June 30, 2022, with quarterly principal payments of approximately $0.9 million through March 31, 2027, with maturity on May 2, 2027 or such earlier date as the obligations under the Amended and Restated Credit Agreement, as amended by the First Amendment, become due and payable pursuant to the terms of such agreement. Any principal outstanding under the revolving credit facility is due and payable on the maturity date.
Anticipated annual future maturities of the term loan facility and revolving credit facility are as follows as of September 30, 2024:
(In thousands)
2024$875 
20253,500 
20263,500 
2027169,791 
$177,666 


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Our credit facilities are secured pursuant to the Amended and Restated Credit Agreement, dated as of June 16, 2020, among the parties identified as obligors therein and Regions, as collateral agent, on a first priority basis by a security interest in substantially all of the tangible and intangible assets (subject to certain exceptions) of the Company and certain subsidiaries of the Company, as guarantors (collectively, the “Subsidiary Guarantors”), including certain registered intellectual property and the capital stock of certain of the Company’s direct and indirect subsidiaries. Our obligations under the Amended and Restated Credit Agreement are also guaranteed by the Subsidiary Guarantors.
The First Amendment provides incremental facility capacity of $75 million, subject to certain conditions. The Amended and Restated Credit Agreement, as amended by the First Amendment, includes a number of restrictive covenants that, among other things and in each case subject to certain exceptions and baskets, impose operating and financial restrictions on the Company and the Subsidiary Guarantors, including the ability to incur additional debt; incur liens and encumbrances; make certain restricted payments, including paying dividends on the Company's equity securities or payments to redeem, repurchase, or retire the Company's equity securities (which are subject to our compliance, on a pro forma basis to give effect to the restricted payment, with the fixed charge coverage ratio and consolidated net leverage ratio described below); enter into certain restrictive agreements; make investments, loans and acquisitions; merge or consolidate with any other person; dispose of assets; enter into sale and leaseback transactions; engage in transactions with affiliates; and materially alter the business we conduct. The First Amendment requires the Company to maintain a minimum fixed charge coverage ratio of 1.25:1.00 throughout the duration of such agreement. Under the First Amendment, the Company is required to comply with a maximum consolidated net leverage ratio of 3.50:1.00. Further, under the First Amendment, in connection with any acquisition by the Company exceeding $25 million, the Company may elect to increase the maximum permitted consolidated net leverage ratio for the fiscal quarter in which the acquisition occurs and each of the following three fiscal quarters by 0.50:1.00 above the otherwise permitted maximum. If the consolidated net leverage ratio is less than 2.50:1.00, there is no limit on the incremental facility. The Amended and Restated Credit Agreement also contains customary representations and warranties, affirmative covenants and events of default. On March 10, 2023, the calculation of the fixed charge coverage ratio was amended pursuant to the Second Amendment to the Amended and Restated Credit Agreement in order to specifically exclude from the definition of fixed charges the Company's share repurchases conducted during the third and fourth quarters of 2022.
As of September 30, 2023, we were not in compliance with the fixed charge coverage ratio required by the Amended and Restated Credit Agreement. On November 8, 2023, the Company and the Subsidiary Guarantors entered into a Waiver with Regions Bank, as administrative agent, and various other lenders, which provided for a one-time waiver of this failure as an event of default. As of December 31, 2023, the Company was similarly not in compliance with the fixed charge coverage ratio required by the Amended and Restated Credit Agreement, and a one-time waiver was provided in conjunction with the Fourth Amendment to the Amended and Restated Credit Agreement (described below). Any failure by us to comply with this or another covenant in the future may result in an event of default. There can be no assurance that we will be able to continue to comply with this covenant or obtain amendments or waivers to avoid future covenant violations, or that such amendments or waivers will be available on commercially acceptable terms.
The First Amendment removed the requirement that the Company mandatorily prepay the credit facilities with excess cash flow generated during the prior fiscal year. The Company is permitted to voluntarily prepay the credit facilities at any time without penalty, subject to customary “breakage” costs with respect to prepayments of SOFR rate loans made on a day other than the last day of any applicable interest period.
Credit Facility - Third Amendment
On January 16, 2024, the Company entered into a Third Amendment (the “Third Amendment”) to the Amended and Restated Credit Agreement, dated as of June 16, 2020, by and among the Company; the Subsidiary Guarantors; Regions Bank, as administrative agent and collateral agent; and various other lenders from time to time. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Credit Agreement.
The Third Amendment modified the term “Consolidated EBITDA” to provide that the following amounts will be added back to Consolidated Net Income: (i) the reasonably expected value of all earn-out consideration in connection with any Permitted Acquisition, provided that the aggregate amount of fees and out-of-pocket expenses incurred in connection with anticipated Permitted Acquisitions which are not consummated during any period of four fiscal quarters ending on or after the Closing Date will not exceed the greater of $7 million and 10% of Consolidated EBITDA; (ii) any fees, costs or expenses related to the implementation of cost savings, operating expense reductions and synergies related to Permitted Acquisitions, restructurings and other initiatives; and (iii) costs and expenses related to the previously disclosed U.S. Securities and Exchange Commission investigation that occurred during the fiscal year ended December 31, 2023, in an aggregate amount not to exceed $1.25 million. Additionally, the Third Amendment (y) removed from the maximum aggregate amount of fees and expenses that can be added back to Consolidated Net Income any losses resulting from any


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Asset Sale or Involuntary Disposition and (z) increased the maximum amount of fees and expenses that can be added back to Consolidated Net Income related to savings initiatives, Equity Transactions, the incurrence of Indebtedness and amendments to the Credit Documents from 10% to 15% of Consolidated EBITDA (determined prior to giving effect to such adjustments).
Credit Facility - Fourth Amendment
On February 29, 2024, the Company entered into a Fourth Amendment (the “Fourth Amendment”) to the Credit Agreement, by and among the Company; the Subsidiary Guarantors; the Administrative Agent; and various other lenders. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Credit Agreement.
The Fourth Amendment modified the term “Consolidated EBITDA” to provide that the additional following amounts will be added back to Consolidated Net Income: (i) costs and expenses related to the voluntary early retirement program during the fiscal year ending December 31, 2023; and (ii) fees, costs and expenses in categories identified to the Administrative Agent to the extent incurred during the fiscal year ending December 31, 2024, in an aggregate amount not to exceed $7.25 million. Additionally, the modified definition of “Consolidated EBITDA” limits the amount of pro forma “run rate” cost savings, operating expense reductions and synergies (collectively, “Savings”) related to the Viewgol acquisition that can be added back to Consolidated Net Income to an aggregate amount not to exceed $6.6 million; however, Savings related to the Viewgol acquisition are not subject to the cap of 15% of Consolidated EBITDA that otherwise applies to Savings related to Permitted Acquisitions, restructurings or cost savings initiatives.
Finally, the consolidated fixed charge coverage ratio covenant was decreased from 1.25:1.00 to 1.15:1.00 for each fiscal quarter ending March 31, 2024 through and including December 31, 2024. We were in compliance with the covenants contained in the Amended and Restated Credit Agreement, as amended, as of September 30, 2024.
14.   OPERATING LEASES
The Company leases office space in various locations in Alabama, Pennsylvania, Maryland, Mississippi, and Washington. These leases have terms expiring from 2024 through 2029 but do contain optional extension terms. Leases with an initial term of 12 months or less are not recorded on the balance sheet; we recognize lease expense for these leases on a straight-line basis over the lease term.
On April 30, 2023, the company terminated its lease agreement for approximately 12,500 square feet of office space in Plymouth, Minnesota. Pursuant to a Termination of Lease Agreement dated April 18, 2023, the Company paid $1.1 million to the landlord as consideration for the early termination. In connection with the lease termination, the Company derecognized the assets and liabilities associated with the operating lease and recorded a $0.1 million loss on the disposal of leasehold improvements.
Supplemental balance sheet information related to operating leases was as follows:
(In thousands)September 30,
2024		December 31,
2023
Operating lease assets:
Operating lease assets$3,451 $5,192 
Operating lease liabilities:
Other accrued liabilities1,0801,804
Operating lease liabilities, net of current portion2,520 3,074 
Total operating lease liabilities$3,600 $4,878 
Weighted average remaining lease term in years3.74.0
Weighted average discount rate4.1%4.2%
Because our leases do not provide an implicit rate, we use our incremental borrowing rate based on the information available at the lease commencement date in determining the present value of lease payments. We used the incremental borrowing rate on January 1, 2019, for operating leases that commenced prior to that date.


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The future minimum lease payments payable under these operating leases subsequent to September 30, 2024 are as follows:
(In thousands)
2024$399 
20251,059 
20261,020 
2027708 
2028462 
Thereafter231 
Total lease payments3,879 
Less imputed interest(279)
Total$3,600 
Total lease expense for the nine months ended September 30, 2024 and 2023 was $1.4 million and $1.5 million, respectively.
Total cash paid for amounts included in the measurement of lease liabilities within operating cash flows from operating leases for the nine months ended September 30, 2024 and 2023 was $1.4 million and $1.5 million, respectively.

15.  COMMITMENTS AND CONTINGENCIES
From time to time, the Company is involved in routine litigation that arises in the ordinary course of business. Management does not believe it is reasonably possible that such matters will have a material adverse effect on the Company’s financial statements. The Company recorded a liability of $1.0 million related to contingent consideration for Viewgol's former equity holders as of December 31, 2023. The Company revalued the contingent consideration liability as of September 30, 2024, which resulted in a write-off of the previously recorded liability.
The write-off of the liability resulted in the Company recognizing a gain on the change in fair value of contingent consideration of $1.0 million for the three and nine months ended September 30, 2024, which is included in “Other Income (expense)” in the accompanying condensed consolidated statements of operations.

16.  FAIR VALUE
FASB Codification topic, Fair Value Measurements and Disclosures, establishes a framework for measuring fair value and expands financial statement disclosures about fair value measurements. Fair value is the price that would be received to sell an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date. The Codification does not require any new fair value measurements, but rather applies to all other accounting pronouncements that require or permit fair value measurements. The Codification requires that assets and liabilities carried at fair value be classified and disclosed in one of the following three categories:
Level 1: Quoted market prices in active markets for identical assets or liabilities.
Level 2: Observable market-based inputs or unobservable inputs that are corroborated by market data.
Level 3: Unobservable inputs that are not corroborated by market data.
The fair value of contingent consideration represents the potential earnout incentive for Viewgol’s former equity holders. We estimated the fair value of this contingent consideration based on the probability of Viewgol meeting EBITDA targets (subject to certain pro-forma adjustments). Management reviews the historical and projected performance of Viewgol and uses an option pricing method to revalue the contingent consideration. The revaluation requires management to make certain assumptions and represents management’s best estimate at the valuation date. As noted above, the Company revalued the contingent consideration liability as of September 30, 2024, which resulted in a write-off of the previously recorded liability.


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17.  SEGMENT REPORTING
Our chief operating decision makers ("CODM") previously identified the following three operating and reportable segments: RCM, EHR, and Patient Engagement. In May 2024, the Company made a number of changes to its organizational structure and management system to better align the Company's operating model with its strategic initiatives. As a result, the Company changed from three operating and reportable segments of (i) RCM, (ii) EHR and (iii) Patient Engagement to two operating and reportable segments of (i) EHR and (ii) RCM. These two segments are distinct business units with unique market dynamics and opportunities. They represent the components of the Company for which separate financial information is available and is utilized on a regular basis by the CODM in assessing segment performance and in allocating the Company's resources. The Patient Engagement segment results were transitioned into the EHR segment for all periods presented.
During the Company’s realignment the reportable segments naming convention was updated. The previously reported RCM segment has been updated to Financial Health and the former EHR segment is now referred to as Patient Care. There were no additional changes to the composition of the Company’s reportable segments in connection with the name changes. The financial statements and accompanying footnotes have been updated with the new segment names.
Management evaluates the performance of the segments based on revenues and adjusted EBITDA1. Management believes adjusted EBITDA is a useful measure to assess the performance and liquidity of the Company as it provides meaningful operating results by excluding the effects of expenses that are not reflective of its operating business performance. Our CODM group is comprised of the Chief Executive Officer, Chief Operating Officer, and Chief Financial Officer. Accounting policies for each of the reportable segments are the same as those used on a consolidated basis.
Adjusted EBITDA consists of GAAP net income (loss) as reported and adjusts for (i) depreciation expense; (ii) amortization of software development costs; (iii) amortization of acquisition-related intangibles; (iv) stock-based compensation; (v) severance; (vi) other non-recurring charges; (vii) interest expense and other, net; and (viii) the provision (benefit) for income taxes. There are no intersegment revenues to be eliminated in computing segment revenue.
The CODM do not evaluate operating segments nor make decisions regarding operating segments based on assets. Consequently, we do not disclose total assets by reportable segment.
1 Adjusted EBITDA is a non-GAAP measure. A reconciliation of adjusted EBITDA to net income is included in this Note 17 - Segment Reporting.


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The following table presents a summary of the revenues and adjusted EBITDA of our two operating segments for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Revenues by segment:
Financial Health$54,271 $46,582 $161,417 $142,973 
Patient Care
Recurring revenue
Acute care26,584 29,068 80,726 88,420 
Post-acute care— 3,594 597 11,230 
Total recurring Patient Care revenue26,584 32,662 81,323 99,650 
Non-recurring revenue
Acute care2,975 3,118 8,996 9,869 
Post-acute care— 350 70 1,075 
Total non-recurring Patient Care revenue2,975 3,468 9,066 10,944 
Total Patient Care revenue$29,559 $36,130 $90,389 $110,594 
Total revenues$83,830 $82,712 $251,806 $253,567 
Adjusted EBITDA by segment:
Financial Health$9,562 $4,623 $23,767 18,205 
Patient Care4,260 5,099 12,083 17,388 
Total adjusted EBITDA$13,822 $9,722 $35,850 $35,593 

The following table reconciles net income to adjusted EBITDA:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Net loss, as reported$(9,809)$(3,562)(17,374)(3,315)
Depreciation expense279 297 1,079 1,392 
Amortization of software development costs3,057 2,194 11,779 5,506 
Amortization of acquisition-related intangibles3,126 4,014 9,379 12,043 
Stock-based compensation1,398 1,038 3,698 2,162 
Severance and other non-recurring charges4,018 7,392 12,449 15,313 
Interest expense3,777 2,847 11,826 7,719 
Change in fair value of contingent consideration(1,044)— (1,044)— 
Loss on disposal of property and equipment1,648 — 1,648 117 
Gain on sale of AHT28 — (1,221)— 
Provision (benefit) for income taxes7,344 (4,498)3,631 (5,344)
Total adjusted EBITDA$13,822 $9,722 $35,850 $35,593 


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Certain of the items excluded or adjusted to arrive at adjusted EBITDA are described below:
•Amortization of software development costs – Software development costs amortization expense is a non-cash expense arising from the costs incurred for capitalized internally developed software. We exclude software development costs amortization expense from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods as a result of new capitalized software development costs and full amortization of previously capitalized software development costs.
•Amortization of acquisition-related intangibles - Acquisition-related amortization expense is a non-cash expense arising primarily from the acquisition of intangibles in connection with acquisitions or investments. We exclude acquisition-related amortization expense from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods as a result of new acquisitions and full amortization of previously acquired intangible assets.
•Stock-based compensation - Stock-based compensation expense is a non-cash expense arising from the grant of stock-based awards. We exclude stock-based compensation expense from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods as a result of the timing and valuation of grants of new stock-based awards, including grants in connection with acquisitions.
•Severance and other non-recurring charges - We exclude severance expenses (primarily related to costs associated with our recent business transformation initiative) and other non-recurring charges (such as interest income, service charges, and other (income)/loss, and foreign currency (gain)/loss) from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods.
•Interest expense - Interest expense represents (i) interest incurred on our term loan and revolving credit facility and (ii) non-cash interest expense. We exclude interest expense from non-GAAP financial measures because we believe these amounts relate to specific transactions and, as such, may not directly correlate to the underlying performance of our business operations.
•Change in fair value of contingent consideration - The purchase agreement for our acquisition of Viewgol in 2023 contained contingent consideration, or “earnout,” provisions whereby the previous shareholders of Viewgol would receive additional consideration depending on the achievement of certain performance metrics. After the initial measurement period, U.S. GAAP requires that any adjustments to the estimated fair value of this contingent liability, including upon final determination of amounts due, should be recorded in the relevant period’s earnings. We exclude gains on contingent consideration from non-GAAP financial measures because we believe (i) the amount of such gains in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such gains can vary significantly between periods.
•Loss on disposal of property and equipment - Loss on disposal of property and equipment represents the excess of book value of assets sold over the proceeds received in connection with the sale of property and equipment sold during the period. We exclude loss on disposal of property and equipment from non-GAAP financial measures because we believe (i) the amount of such gains gain or loss in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such gains gain or loss can vary significantly between periods.
•Gain on sale of AHT - Gain on sale of AHT represents the excess of proceeds received over the net assets sold from our sale of AHT, our previously wholly-owned post-acute business, in January 2024. We exclude gain on sale of AHT from non-GAAP financial measures because we believe the amount relates to a specific transaction and, as such, may not directly correlate to the underlying performance of our business operations


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Item 2.
Management’s Discussion and Analysis of Financial Condition and Results of Operations.
The following discussion and analysis of our financial condition and results of operations is intended to be read together with the unaudited condensed consolidated financial statements and related notes appearing elsewhere herein.
This discussion and analysis contains forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified generally by the use of forward-looking terminology and words such as "expects," "anticipates," "estimates," "believes," "predicts," "intends," "plans," "potential," "may," "continue," "should," "will" and words of comparable meaning. Without limiting the generality of the preceding statement, all statements in this report relating to estimated and projected earnings, margins, costs, expenditures, cash flows, growth rates and future financial results are forward-looking statements. We caution investors that any such forward-looking statements are only predictions and are not guarantees of future performance. Certain risks, uncertainties and other factors may cause actual results to differ materially from those projected in the forward-looking statements. Such factors may include:

Risks Related to Our Industry
•saturation of our target market and hospital consolidations;
•unfavorable economic or market conditions that may cause a decline in spending for information technology and services;
•significant legislative and regulatory uncertainty in the healthcare industry;
•exposure to liability for failure to comply with regulatory requirements;

Risks Related to Our Business
•transition to a subscription-based recurring revenue model and modernization of our technology;
•competition with companies that have greater financial, technical and marketing resources than we have;
•potential future acquisitions that may be expensive, time consuming, and subject to other inherent risks;
•our ability to attract and retain qualified personnel;
•disruption from periodic restructuring of our sales force;
•slower than anticipated development of the market for Financial Health services;
•our potential inability to manage our growth in the new markets we may enter;
•our operations could be significantly disrupted due to the ongoing implementation of a new enterprise resource planning software solution;
•exposure to numerous and often conflicting laws, regulations, policies, standards or other requirements through our international business activities;
•potential litigation against us and investigations;
•our use of an international workforce and offshore third-party resources;
•pandemics and other public health crises and related economic disruptions;
•competitive and litigation risk related to the use of artificial intelligence;

Risks Related to Our Products and Services
•potential failure to develop new products or enhance current products that keep pace with market demands;
•exposure to claims if our products fail to provide accurate and timely information for clinical decision-making;
•exposure to claims for breaches of security and viruses in our systems;
•undetected errors or problems in new products or enhancements;
•our potential inability to convince customers to migrate to current or future releases of our products;
•failure to maintain our margins and service rates;
•increase in the percentage of total revenues represented by service revenues, which have lower margins;
•exposure to liability in the event we provide inaccurate claims data to payers;
•exposure to liability claims arising out of the licensing of our software and provision of services;
•dependence on licenses of rights, products and services from third parties;
•a failure to protect our intellectual property rights;
•exposure to significant license fees or damages for intellectual property infringement;
•service interruptions resulting from loss of power and/or telecommunications capabilities;

Risks Related to Our Indebtedness
•our potential inability to secure additional financing on favorable terms to meet our future capital needs;
•substantial indebtedness that may adversely affect our business operations;
•our ability to incur substantially more debt;


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•pressures on cash flow to service our outstanding debt;
•restrictive terms of our credit agreement on our current and future operations;

Risks Related to Our Common Stock and Other General Risks
•changes in and interpretations of financial accounting matters that govern the measurement of our performance;
•the potential for our goodwill or intangible assets to become impaired;
•quarterly fluctuations in our financial results due to various factors;
•volatility in our stock price;
•our material weakness in internal control over financial reporting, and failure to develop and maintain effective internal controls;
•inherent limitations in our internal control over financial reporting;
•vulnerability to significant damage from natural disasters;
•exposure to market risk related to interest rate changes;
•potential material adverse effects due to macroeconomic conditions; and
•our Rights Agreement includes terms and conditions that could discourage a takeover or other transactions that stockholders may consider favorable.
Additional information concerning these and other factors that could cause differences between forward-looking statements and future actual results is discussed under the heading "Risk Factors" in our Annual Report on Form 10-K for the year ended December 31, 2023 and our subsequent Quarterly Reports on Form 10-Q.
Background
During much of the Company's history, our strategy, operations, and financial results have been largely associated with developments in the electronic health record ("EHR") industry. With the rapid maturity of the EHR industry and the increasing prevalence of and demand for outsourced revenue cycle management ("RCM") services and complementary solutions, we've seen our strategy, operations, and financial results naturally evolve to become more heavily associated with RCM, with Financial Health revenues comprising 57% of our consolidated revenue for 2023. In recognition of this significant shift in strategic focus, Computer Programs and Systems, Inc. changed its corporate name to TruBridge, Inc. on March 4, 2024. Contemporaneous with this name change, the former wholly-owned subsidiaries Evident, LLC, TruBridge, LLC, and TruCode, LLC were merged into the parent company, while the former wholly-owned subsidiary Rycan Technologies, Inc. was merged into its parent and another wholly-owned subsidiary, Healthland Holding Inc. With these changes, the Company's remaining legal structure includes TruBridge, Inc., the parent company, with Viewgol, LLC ("Viewgol"), iNetXperts, Corp. d/b/a Get Real Health, Healthcare Resource Group, Inc. ("HRG"), and Healthland Holding Inc. (“HHI”) as its wholly-owned subsidiaries.
Founded in 1979, TruBridge is a leading provider of healthcare technology solutions and services for hospitals in rural communities across the United States, their clinics and other healthcare systems. Our combined companies are focused on helping improve the health of the communities we serve, connecting communities for a better patient care experience, and improving the financial operations of our customers.
The Company operates its business in two operating segments, which are also our reportable segments: Financial Health and Patient Care. The individual subsidiaries align with the reporting segments and contribute towards the combined focus of improving the health of the communities we serve as follows:
•The Financial Health reporting segment focuses on providing business management, consulting, and managed IT services along with its complete RCM solution for all care settings, regardless of their primary healthcare information solutions provider. This reporting segment includes Viewgol, HRG, and HHI.
•The Patient Care segment provides comprehensive acute care EHR solutions and related services for hospitals and their physician clinics. Prior to our sale of American HealthTech, Inc. (“AHT”) in January 2024, our Patient Care segment also provided post-acute care EHR solutions and related services for skilled nursing and assisted living facilities. The Patient Care segment also offers comprehensive patient engagement and empowerment technology solutions through the Get Real Health entity to improve patient outcomes and engagement strategies with care providers.
Our companies currently support hospitals and other healthcare systems with a geographically diverse patient mix within the domestic healthcare market. Our target market for our Financial Health and Patient Care solutions includes rural hospitals with fewer than 400 acute care beds and their clinics, as well as independent or small to medium sized chains of skilled nursing facilities. Most of our acute care hospital Patient Care customer base is comprised of hospitals with fewer than 100 beds.


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See Note 17 - Segment Reporting of the condensed consolidated financial statements included herein for additional information on our two reportable segments.
Management Overview
Strategy
Our core strategy is to achieve meaningful long-term revenue growth by cross-selling Financial Health services into our existing Patient Care customer base, expanding Financial Health market share with sales to new hospitals and larger health systems, and pursuing competitive Patient Care takeaway opportunities in the acute care markets. We may also seek to grow through acquisitions of businesses, technologies or products if we determine that such acquisitions are likely to help us meet our strategic goals.
The opportunity to cross-sell Financial Health services is greatest within our acute Patient Care customer base. As such, retention of existing acute Patient Care customers is a key component of our long-term growth strategy by protecting this base of potential Financial Health customers, while at the same time serving as a leading indicator of our market position and stability of revenues and cash flows.
We determine retention rates by reference to the amount of beginning-of-period acute Patient Care recurring revenues that have not been lost due to customer attrition from our production environment customer base. Production environment customers are those that are using our applications to document live patient encounters, as opposed to legacy environment customers that have view-only access to historical patient records. Since 2019, these retention rates have consistently remained in the mid-to-high 90th percentile ranges. Specifically, we achieved retention rates of 92.1% in 2023, 98.2% in 2022 and 94.9% in 2021. The annualized retention rate in the first nine months of 2024 was 96.0%. We have increased customer retention efforts by enhancing support services, investing in tooling and instrumentation to proactively monitor for potential disruptions, and deploying in-application experience software that delivers application-specific insights while using our products.
As we pursue meaningful long-term revenue growth by leveraging Financial Health as a growth agent, we are placing ever-increasing value in further developing our already significant recurring revenue base to further stabilize our revenues and cash flows. As such, maintaining and growing recurring revenues are key components of our long-term growth strategy, aided by the aforementioned focus on customer retention. This includes a renewed focus on driving demand for subscriptions for our existing technology solutions and expanding the footprint for Financial Health services beyond our Patient Care customer base.
While the combination of revenue growth and operating leverage results in increased margin realization, we also look to increase margins through specific cost containment measures where appropriate as we continue to leverage opportunities for greater operating efficiencies.
Industry Dynamics
Turbulence in the U.S. and worldwide economies and financial markets impacts almost all industries. While the healthcare industry is not immune to economic cycles, we believe it is more significantly affected by U.S. regulatory and national health initiatives. In recent years, there have been significant changes to provider reimbursement by the U.S. federal government, followed by commercial payers and state governments. There is increasing pressure on healthcare organizations to reduce costs and increase quality while replacing the fee-for-service reimbursement model in part by enrolling in an advanced payment model that incentivizes high-quality, cost effective-care via value-based reimbursement. This pressure could further encourage adoption of healthcare IT and increase demand for business management, consulting, and managed IT services, as the future success of these healthcare providers is greatly dependent upon their ability to engage patient populations and to coordinate patient care across a multitude of settings, while optimizing operating efficiency along the way.
Additionally, healthcare organizations with a large dependency on Medicare and Medicaid populations have been affected by the challenging financial condition of the federal government and many state governments and government programs. Accordingly, we recognize that prospective hospital clients often do not have the necessary capital to make investments in information technology while those with the necessary capital have become more selective in their investments. Despite these challenges, we believe healthcare IT will be an area of continued investment due to its unique potential to improve safety and efficiency and reduce costs while meeting current and future regulatory, compliance and government reimbursement requirements.


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Patient Care License Model Preferences
Much of the variability in our periodic revenues and profitability has been and will continue to be due to changing demand for different license models for our technology solutions, with variability in operating cash flows further impacted by the financing decisions within those license models. Our technology solutions are generally deployed in one of two license models: (1) perpetual licenses, for which the related revenue is recognized effectively upon installation, and (2) “Software as a Service” or “SaaS” arrangements, including our Cloud Electronic Health Record (“Cloud EHR”) offering, which generally result in revenue being recognized monthly as the services are provided over the term of the arrangement.
The overwhelming majority of our historical Patient Care installations have been under a perpetual license model, but new customer demand has dramatically shifted towards a SaaS license model in the past several years. SaaS license models made up only 12% of annual new acute Patient Care installations in 2018, increasing to 100% during 2023 and the first nine months of 2024. These SaaS offerings are attractive to our clients because this configuration allows them to obtain access to advanced software products without a significant initial capital outlay. We expect this trend to continue for the foreseeable future, with the resulting impact on the Company’s financial statements being reduced Patient Care revenues in the period of installation in exchange for increased recurring periodic revenues (reflected in Patient Care revenues) over the term of the SaaS arrangement. This naturally places downward pressure on short-term revenue growth and profitability metrics, but benefits long-term revenue growth and profitability which, in our view, is consistent with our goal of delivering long-term shareholder value.
For customers electing to purchase our technology solutions under a traditional perpetual license, we have historically made financing arrangements available on a case-by-case basis, depending on the various aspects of the proposed contract and customer attributes. These financing arrangements have comprised the majority of our perpetual license installations over the past several years, and include short-term payment plans and longer-term lease financing through us or third-party financing companies. The aforementioned shift in customer preference towards SaaS arrangements has significantly reduced the frequency of new financing arrangements for customer purchases under a perpetual license. When combined with scheduled payments on existing financing arrangements, the reduced frequency of new financing arrangements has resulted in a substantial reduction in financing receivables during 2023 and the first nine months of 2024.
For those perpetual license clients not seeking a financing arrangement, the payment schedule of the typical contract is structured to provide for a scheduling deposit due at contract signing, with the remainder of the contracted fees due at various stages of the installation process (delivery of hardware, installation of software and commencement of training, and satisfactory completion of a monthly accounting cycle or end-of-month operation by each respective application, as applicable).
Margin Optimization Efforts
Our core growth strategy includes an element geared towards margin optimization by identifying opportunities to further improve our cost structure by executing against initiatives related to organizational realignment, expanded use of offshore resources and the use of automation to increase the efficiency and value of our associates' efforts.
Initial organizational realignment efforts began during 2021, when we committed to a reduction in force intended to more effectively align our resources with business priorities. Other related initiatives include our ongoing implementation of the Scaled Agile Framework® throughout our Patient Care product development, implementation and support functions to enhance cohesion, time-to-market and customer satisfaction. This framework is a set of organization and workflow patterns intended to guide enterprises in scaling lean and agile practices and promote alignment, collaboration, and delivery across large numbers of agile teams.
The remaining margin optimization initiatives of expanded utilization of offshore resources and automation have commenced and, to date, have provided meaningful efficiencies to our operations, particularly within the Financial Health segment. As a service organization, Financial Health's cost structure is heavily dependent upon human capital, subjecting it to the complexities and risks associated with this resource. Chief among these complexities and risks is the ever-present pressure of wage inflation, which has recently become a reality as national and international economies recover from the economic downturn caused by the COVID-19 pandemic and has compelled the Company to make compensation adjustments that are outside of historical norms. Prior to our October 2023 acquisition of Viewgol, we were solely reliant upon third party partnerships for offshore resources, increasing both the execution risk of this initiative and the related cost of scaling this labor force. With Viewgol as a subsidiary, we have greatly enhanced our control over the resource availability for this initiative and we expect to achieve impressive per-unit cost efficiencies. However, in the near-term, we expect to see additional pressure on margins due to the integration and ramp-up of Viewgol.


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We believe that our efforts towards margin optimization are well-timed, enabling a rapid response to actual or expected wage inflation in order to preserve Financial Health gross margins, but we cannot guarantee that these efforts will fully eliminate any related margin deterioration.
In addition to wage inflation, we are a party to contracts with certain third-party suppliers and vendors that allow for annual price adjustments indexed to inflation. While we continually seek to proactively manage controllable expenses, inflationary pressure on costs has led to, and could lead to, erosion of margins.
Results of Operations
During the first nine months of 2024, we generated revenues of $251.8 million from the sale of our products and services, compared to $253.6 million during the first nine months of 2023, a decrease of 1% that is due to decreased revenues in our Patient Care segment partially offset by inorganic growth in the Financial Health segment due to the acquisition of Viewgol. Net loss increased by $14.1 million to $17.4 million during the first nine months of 2024 from the prior-year period primarily due to the combined effects of (i) increased amortization of capitalized software development costs, and (ii) increased interest expense due to acquisition-fueled growth in long-term debt and a rising interest rate environment.


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The following table sets forth certain items included in our results of operations for the three and nine months ended September 30, 2024 and 2023, expressed as a percentage of our total revenues for these periods:
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
(In thousands)Amount% SalesAmount% SalesAmount% SalesAmount% Sales
INCOME DATA:
Revenues
Financial Health$54,271 64.7 %$46,582 56.3 %$161,417 64.1 %$142,973 56.4 %
Patient Care29,559 35.3 %36,130 43.7 %90,389 35.9 %110,594 43.6 %
Total revenues83,830 100.0 %82,712 100.0 %251,806 100.0 %253,567 100.0 %
Expenses
Costs of revenue (exclusive of amortization and depreciation)
Financial Health29,185 34.8 %27,159 32.8 %89,051 35.4 %81,461 32.1 %
Patient Care13,184 15.7 %16,704 20.2 %38,421 15.3 %50,712 20.0 %
Total costs of revenue (exclusive of amortization and depreciation)42,369 50.5 %43,863 53.0 %127,472 50.6 %132,173 52.1 %
Product development7,735 9.2 %9,778 11.8 %26,629 10.6 %26,899 10.6 %
Sales and marketing5,944 7.1 %6,818 8.2 %20,351 8.1 %21,906 8.6 %
General and administrative19,376 23.1 %20,961 25.3 %57,651 22.9 %54,471 21.5 %
Amortization6,183 7.4 %6,208 7.5 %21,158 8.4 %17,549 6.9 %
Depreciation279 0.3 %297 0.4 %1,079 0.4 %1,392 0.5 %
Total expenses81,886 97.7 %87,925 106.3 %254,340 101.0 %254,390 100.3 %
Operating income (loss)1,944 2.3 %(5,213)(6.3)%(2,534)(1.0)%(823)(0.3)%
Other expense:
Other income (expense)(376)(0.4)%224 0.3 %1,139 0.5 %569 0.2 %
Interest expense(4,033)(4.8)%(3,071)(3.7)%(12,348)(4.9)%(8,405)(3.3)%
Total other expense(4,409)(5.3)%(2,847)(3.4)%(11,209)(4.5)%(7,836)(3.1)%
Loss before taxes(2,465)(2.9)%(8,060)(9.7)%(13,743)(5.5)%(8,659)(3.4)%
Income tax expense (benefit)7,344 8.8 %(4,498)(5.4)%3,631 1.4 %(5,344)(2.1)%
Net loss$(9,809)(11.7)%$(3,562)(4.3)%$(17,374)(6.9)%$(3,315)(1.3)%
Three Months Ended September 30, 2024 Compared with Three Months Ended September 30, 2023
Revenues
Total revenues for the three months ended September 30, 2024 increased by $1.1 million compared to the three months ended September 30, 2023.
Financial Health revenues increased by $7.7 million, or 17%, compared to the third quarter of 2023 due to the acquisition of Viewgol, which increased Financial Health revenue by $5.2 million during the third quarter of 2024. Revenues excluding Viewgol increased by $2.5 million. The increase was driven by new contracts and was partially offset by decreased revenues due to customer attrition. Recurring Financial Health revenues were $53.1 million, or 98% of total Financial Health revenues.


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Patient Care revenues decreased by $6.6 million, or 18%, compared to the third quarter of 2023, and were comprised of the following during the respective periods:
Three Months Ended September 30,
(In thousands)20242023
Recurring Patient Care revenues (1)
Acute Care$26,584 $29,068 
Post-acute Care— 3,594 
Total recurring Patient Care revenues26,584 32,662 
Non-recurring Patient Care revenues (2)
Acute Care2,975 3,118 
Post-acute Care— 350 
Total non-recurring Patient Care revenues2,975 3,468 
Total Patient Care revenues$29,559 $36,130 
(1) Mostly comprised of support and maintenance, third-party subscriptions, and SaaS revenues.
(2) Mostly comprised of installation revenues from the sale of our acute Patient Care and post-acute Patient Care solutions and related applications under a perpetual (non-subscription) licensing model.
Recurring Patient Care revenues decreased by $6.1 million, or 19%, compared to the third quarter of 2023. The decrease is driven by the sale of AHT in January 2024, which caused a decrease in post-acute care recurring Patient Care revenues of $3.6 million. Acute care recurring revenues decreased by $2.5 million primarily as a result of a decline in support revenues due to customer attrition and migration to SaaS arrangements and attrition of customers using our Centriq platform which is set to be sunset at the end of 2024.
Non-recurring Patient Care revenues decreased by $0.5 million, or 14%, compared to the third quarter of 2023, primarily due to the sale of AHT in January 2024.
Costs of Revenue (exclusive of amortization and depreciation)
Total costs of revenue (exclusive of amortization and depreciation) decreased by $1.5 million compared to the third quarter of 2023. As a percentage of total revenues, costs of revenue (exclusive of amortization and depreciation) decreased to 51% of revenues during the third quarter of 2024 compared to 53% during the third quarter of 2023.
Costs associated with our Financial Health revenues increased by $2.0 million, or 7%, compared to the third quarter of 2023, primarily as a result of increased costs of sales from Viewgol of $1.5 million. Costs associated with Financial Health revenues excluding Viewgol increased by $0.5 million primarily due to incremental offshore costs as part of the transition and stabilization of the global workforce.
Costs associated with our Patient Care revenues decreased by $3.5 million, or 21%, compared to the third quarter of 2023, primarily due to (i) the sale of AHT in January 2024, which decreased payroll and software costs, (ii) our vendor savings initiative, which led to software expense reductions, and (iii) headcount reduction as a result of our voluntary early retirement program in 2023 and labor force optimization in 2024.
Product Development
Product development expenses consist primarily of compensation and other employee-related costs (including stock-based compensation) and infrastructure costs incurred, but not capitalized, for new product development and product enhancements. Product development costs decreased by $2.0 million, or 21%, compared to the third quarter of 2023, primarily due to labor force optimization.


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Sales and Marketing
Sales and marketing costs decreased by $0.9 million, or 13%, compared to the third quarter of 2023, driven by reduced payroll, travel expense, and marketing program costs.
General and Administrative
General and administrative expenses decreased by $1.6 million, or 8%, compared to the third quarter of 2023. This change was primarily driven by decreases in non-recurring severance costs of $3.7 million, partially offset by $1.5 million of incremental expenses resulting from the acquisition of Viewgol and an increase in legal and accounting fees of $0.4 million.
Amortization & Depreciation
Combined amortization and depreciation expense remained relatively flat during the third quarter of 2024 compared to the third quarter of 2023.
Total Other Expense
Total other expense increased by $1.6 million during the third quarter of 2024 compared to the third quarter of 2023 due to an increase in interest expense of $0.9 million and a $1.6 million loss recognized on assets classified as held for sale. This increase was partially offset by $1.0 million recognized during the third quarter of 2024 for the change in fair value of contingent consideration.
Loss Before Taxes
As a result of the foregoing factors, loss before taxes decreased by $5.6 million, to a loss before taxes of $2.5 million in the third quarter of 2024 compared to a loss before taxes of $8.1 million in the third quarter of 2023.
Income Tax Provision (Benefit)
Our effective tax rate for the three months ended September 30, 2024 was (297.9)%, compared to 55.8% for the three months ended September 30, 2023. This change was primarily driven by a $13.5 million federal and state valuation allowance recorded on deferred tax assets during the three months ended September 30, 2024.
Net Loss
As a result of the foregoing factors, net loss for the third quarter of 2024 decreased by $6.2 million to a net loss $9.8 million, or $(0.66) per basic and diluted share, compared to a net loss $3.6 million, or $(0.24) per basic and diluted share, for the third quarter of 2023.
Nine Months Ended September 30, 2024 Compared with Nine Months Ended September 30, 2023
Revenues
Total revenues for the nine months ended September 30, 2024 decreased by $1.8 million, or approximately 1%, compared to the nine months ended September 30, 2023.
Financial Health revenues increased by $18.4 million, or 13%, compared to the first nine months of 2023, primarily due to the acquisition of Viewgol, which increased Financial Health revenue by $15.2 million. Revenues excluding Viewgol increased by $3.2 million, driven by new contracts, and was partially offset by decreased revenues due to customer attrition.


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Patient Care revenues decreased by $20.2 million, or 18%, compared to the first nine months of 2023, and were comprised of the following during the respective periods:
Nine Months Ended September 30,
(In thousands)20242023
Recurring Patient Care revenues (1)
Acute Care$80,726 $88,420 
Post-acute Care597 11,230 
Total recurring Patient Care revenues81,323 99,650 
Non-recurring Patient Care revenues (2)
Acute Care 8,996 9,869 
Post-acute Care 70 1,075 
Total non-recurring Patient Care revenues9,066 10,944 
Total Patient Care revenue$90,389 $110,594 
(1) Mostly comprised of support and maintenance, third-party subscriptions, and SaaS revenues.
(2) Mostly comprised of installation revenues from the sale of our acute Patient Care and post-acute Patient Care solutions and related applications under a perpetual (non-subscription) licensing model.
Recurring Patient Care revenues decreased by $18.3 million, or 18%, compared to the first nine months of 2023. The decrease was driven by the sale of AHT in January 2024, which caused a decrease in post-acute care recurring revenues of $10.6 million. Acute care recurring revenues decreased by $7.7 million primarily as a result of a decline in support revenues due to customer migration to SaaS arrangements and attrition of customers using our Centriq platform which is set to be sunset at the end of 2024.
Non-recurring Patient Care revenues decreased by $1.9 million, or 17%, compared to the first nine months of 2023. This decrease was primarily due to the sale of AHT in January 2024.
Costs of Revenue (exclusive of amortization and depreciation)
Total costs of revenue decreased by $4.7 million compared to the first nine months of 2023. As a percentage of total revenues, costs of revenue decreased to 51% of revenues during the first nine months of 2024 compared to 52% during the first nine months of 2023.
Costs associated with Financial Health sales and support revenues increased by $7.6 million, or 9%, compared to the first nine months of 2023, as a result of increased costs of revenue from Viewgol of $6.0 million. Costs associated with revenues excluding Viewgol increased by $1.6 million primarily due to incremental offshore costs as part of the transition and stabilization of the global workforce.
Costs of Patient Care system sales and support revenues decreased by $12.3 million, or 24%, compared to the first nine months of 2023, primarily due to (i) the sale of AHT in January 2024, which decreased payroll and software costs, (ii) our vendor savings initiative which led to software expense reductions, and (iii) headcount reduction as a result of our voluntary early retirement program in 2023 and labor force optimization in 2024.
Product Development
Product development expenses consist primarily of compensation and other employee-related costs (including stock-based compensation) and infrastructure costs incurred, but not capitalized, for new product development and product enhancements. Product development costs decreased by $0.3 million, or 1%, compared to the first nine months of 2023, primarily due to a decrease in capitalizable projects such as the sunsetting of Centriq compared to 2023, partially offset by labor force optimization in 2024.
Sales and Marketing
Sales and marketing costs decreased by $1.6 million, or 7%, compared to the first nine months of 2023, driven by reduced payroll and marketing program costs.


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General and Administrative
General and administrative expenses increased by $3.2 million, or 6%, compared to the first nine months of 2023. The increase was mainly driven by an increase in stock compensation of $1.4 million, the acquisition of Viewgol resulting in $4.4 million of incremental expense, and an increase in legal and accounting fees of $1.3 million, partially offset by a $3.6 million decrease in non-recurring severance costs.
Amortization & Depreciation
Combined amortization and depreciation expense increased by $3.3 million, or 17%, compared to the first nine months of 2023, as increasing capitalized software development asset balances resulted in an increase in the related amortization. Included in amortization expense is a $2.9 million loss on disposal of capitalized software development costs, related to the sunset of one of the Company’s products.
Total Other Expense
Total other expense increased to $11.2 million during the first nine months of 2024, compared to $7.8 million during the first nine months of 2023. This increase was primarily due to an increase in interest expense of $3.9 million and a $1.6 million loss recognized on assets classified as held for sale, partially offset by $1.0 million recognized during 2024 for the change in fair value of contingent consideration and the gain on the sale of AHT of $1.3 million.
Loss Before Taxes
As a result of the foregoing factors, loss before taxes increased by $5.1 million, to a loss before taxes of $13.7 million in the first nine months of 2024 compared to a loss before taxes of $8.7 million in the first nine months of 2023.
Income Tax Provision (Benefit)
Our effective tax rate for the nine months ended September 30, 2024 was (26.4)%, compared to 61.7% for the nine months ended September 30, 2023. This change was primarily driven by a $13.5 million federal and state valuation allowance recorded on deferred tax assets during the three months ended September 30, 2024.
Net Loss
Net loss for the first nine months of 2024 increased by $14.1 million to a net loss of $17.4 million, or $(1.17) per basic and diluted share, compared to a net loss of $3.3 million, or $(0.23) per basic and diluted share, for the first nine months of 2023.
Supplemental Segment Information
Our reportable segments have been determined in accordance with ASC 280 - Segment Reporting. We have two reportable operating segments: Financial Health and Patient Health. We evaluate each of our two operating segments based on segment revenues and segment adjusted EBITDA.
Adjusted EBITDA consists of GAAP net income as reported and adjusts for (i) depreciation expense; (ii) amortization of software development costs; (iii) amortization of acquisition-related intangibles; (iv) stock-based compensation; (v) severance and other non-recurring charges; (vi) interest expense and other, net; and (vii) the provision (benefit) for income taxes. The segment measurements provided to and evaluated by the chief operating decision makers (“CODM”) are described in Note 17 - Segment Reporting of the condensed consolidated financial statements. These results should be considered in addition to, and not as a substitute for, results reported in accordance with GAAP.


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The following table presents a summary of the revenues and adjusted EBITDA of our two operating segments for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,ChangeNine Months Ended September 30,Change
20242023$%20242023$%
(In thousands)
Revenues by segment:
Financial Health$54,271 $46,582 $7,689 17 %$161,417 $142,973 $18,444 13 %
Patient Care29,559 36,130 (6,571)(18)%90,389 110,594 (20,205)(18)%
Total sales revenues$83,830 $82,712 $1,118 1 %$251,806 $253,567 (1,761)1 %
Adjusted EBITDA by segment:
Financial Health$9,562 $4,623 $4,939 107 %$23,767 $18,205 $5,562 31 %
Patient Care4,260 5,099 (839)(16)%12,083 17,388 (5,305)(31)%
Total adjusted EBITDA$13,822 $9,722 $4,100 42 %35,850 35,593 257 1 %
Segment Revenues
Refer to the corresponding discussion of revenues for each of our reportable segments previously provided under the Revenues heading of this Management's Discussion and Analysis. There are no intersegment revenues to be eliminated in computing segment revenue.
Segment Adjusted EBITDA - Three Months Ended September 30, 2024 Compared with Three Months Ended September 30, 2023
Financial Health adjusted EBITDA increased by $4.9 million, or 107%, compared to the third quarter of 2023, primarily due to increased revenue and margin growth from the acquisition of Viewgol.
Patient Care adjusted EBITDA decreased by $0.8 million, or 16%, compared to the third quarter of 2023. The primary driver of the decrease in adjusted EBITDA was declining revenues of $6.6 million partially driven by the sale of AHT in January 2024 which led to a revenue decrease of $3.9 million. Acute Patient Care revenues decreased by $2.6 million, primarily as a result of a decline in support revenues due to customer migration to SaaS arrangements and attrition of customers using our Centriq platform which is set to be sunset at the end of 2024. This was partially offset by a decrease in cost of revenues due to (i) decreased payroll and software costs, (ii) our vendor savings initiative which led to software expense reductions, and (iii) headcount reduction as a result of our voluntary early retirement program in 2023 and labor force optimization in 2024.
Segment Adjusted EBITDA - Nine Months Ended September 30, 2024 Compared with Nine Months Ended September 30, 2023
Financial Health adjusted EBITDA increased by $5.6 million, or 31%, compared to the first nine months of 2023. This increase was due to the Viewgol acquisition as well as incremental revenue from new contracts.
Patient Care adjusted EBITDA decreased by $5.3 million, or 31%, compared to the first nine months of 2023. The primary driver of the decrease in adjusted EBITDA was declining revenues of $20.2 million partially driven by the sale of AHT in January 2024 which led to a revenue decrease of $11.6 million. Acute Patient Care revenues decreased by $8.6 million, primarily as a result of a decline in support revenues due to customer migration to SaaS arrangements and attrition of customers using our Centriq platform which is set to be sunset at the end of 2024. This was partially offset by a decrease in cost of revenues due to (i) decreased payroll and software costs, (ii) our vendor savings initiative which led to software expense reductions, and (iii) headcount reduction as a result of our voluntary early retirement program in 2023 and labor force optimization in 2024.
Liquidity and Capital Resources
Sources of Liquidity
As of September 30, 2024, the aggregate principal amount of our credit facilities was $230 million, which included a $70 million term loan facility and a $160 million revolving credit facility. As of September 30, 2024, we had $177.7 million in principal amount of indebtedness outstanding under the credit facilities.


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As of September 30, 2024 we had cash and cash equivalents of $8.6 million and remaining borrowing capacity under the revolving credit facility of $39.6 million, compared to $3.8 million of cash and cash equivalents and $24.3 million of remaining borrowing capacity under the revolving credit facility as of December 31, 2023. We believe that these funding sources, taken together with the future operating cash flows of the combined entity, provide adequate resources to fund ongoing cash requirements for the next twelve months and beyond. We cannot provide assurance that our actual cash requirements will not be greater than we expect as of the date of filing of this Form 10-Q. If sources of liquidity are not available or if we cannot generate sufficient cash flow from operations during the next twelve months, we may be required to obtain additional sources of funds through additional operational improvements, capital market transactions, asset sales or financing from third parties, a combination thereof or otherwise. We cannot provide assurance that these additional sources of funds will be available or, if available, would have reasonable terms. Aside from normal operating cash requirements, obligations under our Credit Agreement (as discussed below) and operating leases, and opportunistic uses of capital in share repurchases and business acquisition transactions, we do not have any material cash commitments or planned cash commitments. Although the Company currently has no obligations related to planned acquisitions, the Company's strategy includes the potential for future acquisitions, which may be funded through draws on the credit facilities or the use of the other sources of liquidity described above.
On October 16, 2023, we made a draw of $41.0 million on the revolving credit facility in connection with the closing of the Viewgol acquisition, leaving a remaining $40.6 million of available borrowing capacity under the revolving credit facility as of that date. A portion of the proceeds from the draw, together with available cash on hand, was used by the Company to make the various required payments at the closing of the acquisition. During February 2024, the Company used a portion of the proceeds received from the sale of AHT to repay $7.0 million of the outstanding balance of the revolving credit facility. During June 2024, the Company made an incremental payment of $4.0 million on the term loan facility. During September 2024, the Company made an incremental payment of $3.0 million on the revolving credit facility.
Operating Cash Flow Activities
Net cash provided by operating activities increased by $8.5 million to $21.8 million for the nine months ended September 30, 2024, compared to $13.3 million for the nine months ended September 30, 2023. The increase in cash flows provided by operations is primarily due to increased collections from improved working capital management.
Investing Cash Flow Activities
Net cash provided by (used in) investing activities increased by $24.1 million, to cash provided by investing activities of $5.8 million during the nine months ended September 30, 2024, compared to cash used in investing activities of $18.3 million during the nine months ended September 30, 2023. The increase in cash provided by (used in) investing activities is primarily the result of the sale of AHT which resulted in a net cash inflow of $21.4 million in the nine months ended September 30, 2024 coupled with a decrease in investments in software development.
Financing Cash Flow Activities
During the nine months ended September 30, 2024, our financing activities were a net use of cash in the amount of $22.9 million, as $23.8 million in borrowings from our revolving line of credit were offset by long-term debt principal payments of $45.7 million and $0.4 million used to repurchase shares of our common stock, which are treated as treasury stock. Financing activities were a net use of cash in the amount of $0.5 million during the nine months ended September 30, 2023, as $9.7 million in borrowings from our revolving line of credit were offset by long-term debt principal payments of $7.6 million and $2.6 million used to repurchase shares of our common stock, which are treated as treasury stock.
On September 4, 2020, our Board of Directors approved a stock repurchase program to repurchase up to $30.0 million in aggregate amount of the Company's outstanding shares of common stock through open market purchases, privately-negotiated transactions, or otherwise in compliance with Rule 10b-18 under the Securities Exchange Act of 1934, as amended. On July 27, 2022, our Board of Directors extended the expiration of the stock repurchase program to September 4, 2024. The share repurchase program expired according to its terms on September 4, 2024. Our ability to repurchase shares in the future is subject to compliance with the terms of our Amended and Restated Credit Agreement. Concurrent with the authorization of this stock repurchase program, the Board of Directors opted to indefinitely suspend all quarterly dividends.


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Credit Agreement
As of September 30, 2024, we had $57.3 million in principal amount outstanding under the term loan facility and $120.4 million in principal amount outstanding under the revolving credit facility. Each of our credit facilities continues to bear interest at a rate per annum equal to an applicable margin plus, at our option, either (1) the Adjusted SOFR rate for the relevant interest period, subject to a floor of 0.50%, (2) an alternate base rate determined by reference to the greater of (a) the prime lending rate of Regions, (b) the federal funds rate for the relevant interest period plus one half of one percent per annum and (c) the one month SOFR rate, subject to the aforementioned floor, plus one percent per annum, or (3) a combination of (1) and (2). The applicable margin for SOFR loans and the letter of credit fee ranges from 1.8% to 3.0%. The applicable margin for base rate loans ranges from 0.8% to 2.0%, in each case based on the Company's consolidated net leverage ratio. As of September 30, 2024, the revolving credit facility had an average interest rate of 8.40%.
Principal payments with respect to the term loan facility are due on the last day of each fiscal quarter beginning June 30, 2022, with quarterly principal payments of approximately $0.9 million through March 31, 2027, with maturity on May 2, 2027 or such earlier date as the obligations under the Amended and Restated Credit Agreement, as amended by the First Amendment, become due and payable pursuant to the terms of such agreement. Any principal outstanding under the revolving credit facility is due and payable on the maturity date.
Our credit facilities are secured pursuant to the Amended and Restated Credit Agreement, dated as of June 16, 2020, among the parties identified as obligors therein and Regions, as collateral agent, on a first priority basis by a security interest in substantially all of the tangible and intangible assets (subject to certain exceptions) of the Company and certain subsidiaries of the Company, as guarantors (collectively, the “Subsidiary Guarantors”), including certain registered intellectual property and the capital stock of certain of the Company’s direct and indirect subsidiaries. Our obligations under the Amended and Restated Credit Agreement are also guaranteed by the Subsidiary Guarantors.
The First Amendment provides incremental facility capacity of $75 million, subject to certain conditions. The Amended and Restated Credit Agreement, as amended by the First Amendment, includes a number of restrictive covenants that, among other things and in each case subject to certain exceptions and baskets, impose operating and financial restrictions on the Company and the Subsidiary Guarantors, including the ability to incur additional debt; incur liens and encumbrances; make certain restricted payments, including paying dividends on the Company's equity securities or payments to redeem, repurchase, or retire the Company's equity securities (which are subject to our compliance, on a pro forma basis to give effect to the restricted payment, with the fixed charge coverage ratio and consolidated net leverage ratio described below); enter into certain restrictive agreements; make investments, loans and acquisitions; merge or consolidate with any other person; dispose of assets; enter into sale and leaseback transactions; engage in transactions with affiliates; and materially alter the business we conduct. The First Amendment requires the Company to maintain a minimum fixed charge coverage ratio of 1.25:1.00 throughout the duration of such agreement. Under the First Amendment, the Company is required to comply with a maximum consolidated net leverage ratio of 3.50:1.00. Further, under the First Amendment, in connection with any acquisition by the Company exceeding $25 million, the Company may elect to increase the maximum permitted consolidated net leverage ratio for the fiscal quarter in which the acquisition occurs and each of the following three fiscal quarters by 0.50:1.00 above the otherwise permitted maximum. If the consolidated net leverage ratio is less than 2.50:1.00, there is no limit on the incremental facility. The Amended and Restated Credit Agreement also contains customary representations and warranties, affirmative covenants and events of default. On March 10, 2023, the calculation of the fixed charge coverage ratio was amended pursuant to the Second Amendment to the Amended and Restated Credit Agreement in order to specifically exclude from the definition of fixed charges the Company's share repurchases conducted during the third and fourth quarters of 2022.
As of September 30, 2023, we were not in compliance with the fixed charge coverage ratio required by the Amended and Restated Credit Agreement. On November 8, 2023, the Company and the Subsidiary Guarantors entered into a Waiver with Regions Bank, as administrative agent, and various other lenders, which provided for a one-time waiver of this failure as an event of default. As of December 31, 2023, the Company was similarly not in compliance with the fixed charge coverage ratio required by the Amended and Restated Credit Agreement and a one-time waiver was provided in conjunction with the Fourth Amendment described below. On January 16, 2024, the definition of "Consolidated EBITDA" under the Amended and Restated Credit Agreement was modified pursuant to the Third Amendment to the Amended and Restated Credit Agreement in order to allow for more cost exclusions related to acquisitions and other nonrecurring events and to release AHT from its obligations as a Subsidiary Guarantor in connection with the closing of our sale of AHT. On February 29, 2024, the definition of “Consolidated EBITDA” was further amended, pursuant to the Fourth Amendment to the Amended and Restated Credit Agreement. The Fourth Amendment also decreased the required consolidated fixed charge coverage ratio from 1.25:1.00 to 1.15:1.00 for each fiscal quarter ending March 31, 2024 through and including December 31, 2024. We were in compliance with the covenants contained in the Amended and Restated Credit Agreement as of September 30, 2024.


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Any failure by us to comply with this or another covenant in the future may result in an event of default. There can be no assurance that we will be able to continue to comply with this covenant or obtain amendments or waivers to avoid future covenant violations, or that such amendments or waivers will be available on commercially acceptable terms.
The First Amendment removed the requirement that the Company mandatorily prepay the credit facilities with excess cash flow generated during the prior fiscal year. The Company is permitted to voluntarily prepay the credit facilities at any time without penalty, subject to customary “breakage” costs with respect to prepayments of SOFR rate loans made on a day other than the last day of any applicable interest period.
Backlog
Backlog consists of revenues we reasonably expect to recognize over the next twelve months under existing contracts. The revenues to be recognized may relate to a combination of one-time fees for system sales and recurring fees for support and maintenance and RCM services. As of September 30, 2024, we had a twelve-month backlog of approximately $8 million in connection with non-recurring system purchases and approximately $320 million in connection with recurring payments under support and maintenance and RCM services. As of September 30, 2023, we had a twelve-month backlog of approximately $9 million in connection with non-recurring system purchases and approximately $311 million in connection with recurring payments under support and maintenance and RCM services.
Bookings
Bookings is a key operational metric used by management to assess the relative success of our sales generation efforts, and were as follows for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024
2023 (3)
2024
2023 (3)
Financial Health (1)
$12,496 $9,080 $40,346 $34,828 
Patient Care(2)
8,454 5,897 27,464 20,966 
Total bookings$20,950 $14,977 $67,810 $55,794 
(1) Generally calculated as the total contract price (for non-recurring, project-related amounts) and annualized contract value (for recurring amounts).
(2) Generally calculated as the total contract price (for system sales) including annualized contract value (for support) for perpetual license system sales and total contract price for SaaS sales.
(3) Adjustments were made to the 2023 bookings, due to certain items being counted twice in the total Patient Care bookings.
Financial Health
Financial Health bookings during the third quarter of 2024 increased by $3.4 million, or 38%, from the third quarter of 2023 due to increased bookings from both healthcare providers utilizing competing products ("net-new") and our existing customer base ("cross-sell"). Net-new bookings increased by 39% and cross-sell bookings increased by 36%.
Compared to the first nine months of 2023, Financial Health bookings increased by $5.5 million, or 16%, during the first nine months of 2024 due to strong performance by Viewgol and internal sales efforts. Net-new bookings excluding Viewgol increased by $5.0 million, or 36%, while cross-sell bookings decreased by $2.2 million, or 11%.
Patient Care
Patient Care bookings increased by $2.6 million, or 43%, during the third quarter of 2024, compared to the third quarter of 2023. Acute Patient Care bookings increased by $3.1 million compared to the third quarter of 2023, primarily due to add-on and new business sales that increased by 59% compared to such sales in the third quarter of 2023. Post-acute Patient Care bookings declined by $0.5 million during the third quarter of 2024 due to the sale of AHT in January of 2024.
Compared to the first nine months of 2023, Patient Care bookings increased by $6.5 million, or 31%, during the first nine months of 2024 primarily due to add-on and new business sales that increased by 31% compared to such sales during the first nine months of 2023. Acute Patient Care booking increased by $9.2 million during the first nine months of 2024 due to increased add-on bookings. Post-acute Patient Care bookings decreased by $2.7 million during the first nine month of 2024 due to the sale of AHT in January of 2024.


43






Critical Accounting Policies and Estimates
Our Management Discussion and Analysis is based upon our condensed consolidated financial statements, which have been prepared in accordance with U.S. GAAP. The preparation of these financial statements requires us to make subjective or complex judgments that may affect the reported financial condition and results of operations. We base our estimates on historical experience and other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the reported values of assets, liabilities, revenues, expenses and other financial amounts that are not readily apparent from other sources. Actual results may differ from these estimates and these estimates may differ under different assumptions or conditions. We continually evaluate the information used to make these estimates as our business and the economic environment changes.
In our Annual Report on Form 10-K for the year ended December 31, 2023, we identified our critical accounting policies and estimates related to revenue recognition, allowance for credit losses, business combinations, including valuation of intangible assets and goodwill, and software development costs. There have been no significant changes to these critical accounting policies during the nine months ended September 30, 2024.

Item 3.
Quantitative and Qualitative Disclosures about Market Risk.
Our exposure to market risk relates primarily to the potential fluctuations in the Secured Overnight Financing Rate ("SOFR"), which replaced the British Bankers Association London Interbank Offered Rate ("LIBOR") as the new benchmark interest rate for our credit facilities. We had $177.7 million of outstanding borrowings under our credit facilities with Regions Bank at September 30, 2024. The term loan facility and revolving credit facility bear interest at a rate per annum equal to an applicable margin plus, at our option, either (1) the Adjusted SOFR rate for the relevant interest period, subject to a floor of 0.50%, (2) an alternate base rate determined by reference to the greater of (a) the prime lending rate of Regions, (b) the federal funds rate for the relevant interest period plus one half of one percent per annum and (c) the one month SOFR rate, subject to the aforementioned floor, plus one percent per annum, or (3) a combination of (1) and (2). Accordingly, we are exposed to fluctuations in interest rates on borrowings under the credit facilities. A one hundred basis point change in interest rate on our borrowings outstanding as of September 30, 2024 would result in a change in interest expense of approximately $1.8 million annually.
We did not have investments as of September 30, 2024 and do not utilize derivative financial instruments to manage our interest rate risks.

Item 4.
Controls and Procedures.
Evaluation of Disclosure Controls and Procedures
We maintain disclosure controls and procedures that are designed to provide reasonable assurance that the information required to be disclosed by us in reports that we file or submit under the Securities Exchange Act of 1934, as amended (the "Exchange Act"), is recorded, processed, summarized and reported within the time periods specified in the rules and forms promulgated by the Securities and Exchange Commission, and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure. Because of the inherent limitations to the effectiveness of any system of disclosure controls and procedures, no evaluation of disclosure controls and procedures can provide absolute assurance that all control issues and instances of fraud, if any, with a company have been prevented or detected on a timely basis. Even disclosure controls and procedures determined to be effective can only provide reasonable assurance that their objectives are achieved.
As of the end of the period covered by this report, we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Exchange Act Rule 13a-15(e)) pursuant to Rule 13a-15 of the Exchange Act. Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were not effective as of September 30, 2024 due to the material weaknesses in our internal control over financial reporting described below:



44






Material Weaknesses in Internal Control over Financial Reporting
A material weakness is a significant deficiency, or combination of significant deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the Company’s annual or interim financial statements will not be prevented or detected on a timely basis. Subsequent to the Company issuing its earnings press release for the fiscal quarter ended June 30, 2024, the Company’s management concluded that there was a deficiency in the Company’s internal control over financial reporting related to the Company’s procedures for processing customer contract changes and terminations and issuing credits to customers. This deficiency is described in the Amendment No. 2 to the Company’s Annual Report for fiscal year ended December 31, 2023. This deficiency was determined to be a material weakness that existed as of December 31, 2023 and continued through September 30, 2024.
During the fiscal quarter ended September 30, 2024, the Company’s management concluded there was also a deficiency in the Company’s internal control over financial reporting related to the Company’s procedures for reviewing manual journal entries. This deficiency was determined to be a material weakness that existed as of March 31, 2024 and continued through September 30, 2024.
Despite the existence of these material weaknesses, we believe that the condensed consolidated financial statements included in this report present fairly, in all material respects, our financial position, results of operations, and cash flows for the periods presented, in conformity with accounting principles generally accepted in the United States of America. However, these material weaknesses could result in a material misstatement of the Company’s interim or annual consolidated financial statements that would not be prevented or detected.
Management’s Remediation Efforts
The Company’s management, under the leadership of the new Chief Financial Officer since January 1, 2024, has worked to strengthen the Company’s internal controls. With respect to the deficiency related to the Company’s procedures for processing customer contract changes and terminations and issuing credits to customers, the Company’s management has improved its procedures related to such actions, including adding key personnel to the Company’s finance team. Specifically, the Company has redesigned existing, and implemented additional, controls and procedures to ensure the timely processing of customer contract changes and terminations. Additionally, the Company has established strong channels of communication and enhanced coordination between functions. As a result of such measures and the focus of the Company’s management, we have seen a substantially diminished need for the issuance of customer credits. Finally, we are evaluating the use of technology and automation to further enhance preventative controls and ensure we have established a complete and up-to date inventory of customer contract modifications. With respect to the deficiency related to the Company’s procedures for reviewing manual journal entries, the Company’s management has worked to redesign and implement enhanced controls to ensure manual journal entries posted in the Company’s accounting system are reviewed monthly.
We believe that the foregoing actions will support the improvement of our internal control over financial reporting, and, through our continuous efforts to identify, design, and implement the necessary control activities, will be effective in remediating the material weaknesses described above. We will continue to devote time and attention to these remediation efforts. As we continue to evaluate and work to improve our internal control over financial reporting, management may determine to take additional measures to address the material weaknesses or determine to modify the remediation plan described above.
While the Company believes these efforts have improved its internal control over financial reporting, the Company will not be able to conclude whether the steps taken by the Company have remediated the material weaknesses in internal control over financial reporting until a period of time has passed to allow management to test the design and operating effectiveness of the new and enhanced controls.
Changes in Internal Control over Financial Reporting
On October 16, 2023, we acquired Viewgol, as further described in Note 4 - Business Combinations and Disposition of the consolidated financial statements. We continue to integrate policies, processes, people, technology and operations for our combined operations, and will continue to evaluate the impact of any related changes to internal controls over financial reporting during the fiscal year.
Except for the remediation activities that are being implemented and the changes related to Viewgol, both described above, there were no changes in the Company’s internal control over financial reporting (as defined in Exchange Act Rule 13a-15(f)) during the quarter ended September 30, 2024 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.


45







PART II
OTHER INFORMATION
 
Item 1.
Legal Proceedings.
From time to time, we have been and may again become involved in legal proceedings arising in the ordinary course of our business. We are not presently a party to any litigation or legal proceedings that we believe to be material and we are not aware of any pending or threatened litigation against us that we believe could have a material adverse effect on our business, operating results, financial condition or cash flows. See Note 15 – Commitments and Contingencies included in the notes to our condensed consolidated financial statements included elsewhere in this Form 10-Q for information concerning other potential contingencies.

Item 1A.
Risk Factors.
In addition to the other information set forth in this report, you should carefully consider the factors discussed in Part I, "Item 1A. Risk Factors" in our Annual Report on Form 10-K for the year ended December 31, 2023, which could materially affect our business, financial condition or future results. The risks described in our Annual Report on Form 10-K are not the only risks facing our Company. Additional risks and uncertainties not currently known to us or that we currently deem immaterial also may materially adversely affect our business, financial condition or operating results. There have been no material changes to the risk factors disclosed in Part 1, "Item 1A. Risk Factors" in our Annual Report on Form 10-K and Part II, "Item 1A. Risk Factors" in our subsequent Quarterly Reports on Form 10-Q other than as described in the risk factor below.
RISKS RELATED TO OUR COMMON STOCK AND OTHER GENERAL RISKS
We have identified a material weakness in our internal control over financial reporting as of December 31, 2023 and continuing as of the date hereof. If we fail to develop and maintain effective internal control over financial reporting, we may not be able to accurately report our financial results in a timely manner, which may adversely affect investor confidence in us and may adversely affect our business, financial condition and results of operations.
We are required under Section 404 of the Sarbanes-Oxley Act to furnish a report by management on the effectiveness of our internal control over financial reporting and to include a report by our independent auditors attesting to such effectiveness. Any failure by us to maintain effective internal control over financial reporting could adversely affect our ability to report accurately our financial condition or results of operations.
As reported in our Quarterly Report on Form 10-Q for the period ended September 30, 2023, we identified a material weakness in our internal control over financial reporting in the third quarter of 2023, as our controls over debt covenant monitoring and compliance were not operating with sufficient precision and timeliness. As of December 31, 2023, this weakness had been remediated with more robust and timely review controls over the related covenant calculations. However, subsequent to the Company issuing its earnings press release for the fiscal quarter ended June 30, 2024, we identified a material weakness in our internal control over financial reporting as of December 31, 2023, related to the Company’s procedures for processing customer contract changes and terminations and issuing credits to customers. It was determined that this material weakness existed as of December 31, 2023 and continued through September 30, 2024. In addition, during the fiscal quarter ended September 30, 2024, the Company’s management concluded there was a deficiency in the Company’s internal control over financial reporting related to the Company’s procedures for reviewing manual journal entries. This deficiency was determined to be a material weakness that existed as of March 31, 2024 and continued through September 30, 2024.
If we are unable to develop and maintain effective internal control over financial reporting, or if the Company’s management concludes that we have any additional material weaknesses in our internal control over financial reporting, we could lose investor confidence in the accuracy and completeness of our financial reports, the market price of our common stock could decline, and we could be subject to sanctions or investigations by the Securities and Exchange Commission (“SEC”) or other regulatory authorities. Failure to remedy any material weakness in our internal control over financial reporting, or to implement or maintain other effective control systems required of public companies, also could restrict our future access to the capital markets.
Our Rights Agreement includes terms and conditions that could discourage a takeover or other transaction that stockholders may consider favorable.


46






On March 26, 2024, the Company entered into the Rights Agreement (as amended on April 22, 2024, the “Rights Agreement”), by and between the Company and ComputerShare Trust Company, N.A., as rights agent. Pursuant to the Rights Agreement, the Board of Directors declared a dividend of one right (each, a “Right”) for each share of our common stock outstanding at the close of business on April 4, 2024. Each Right initially entitles the registered holder, subject to the terms of the Rights Agreement, to purchase from the Company one half of a share of common stock, at a price of $28.00 for each one half of a share of common stock (equivalent to $56.00 for each whole share of common stock), subject to certain adjustments. Subject to the terms of the Rights Agreement, the Rights will expire on March 25, 2025. Additional information regarding the Rights Agreement is contained in Forms 8-K filed with the SEC on March 26, 2024 and April 23, 2024.
The Rights Agreement will cause substantial dilution to any person or group that acquires beneficial ownership of 15% or more of our common stock without the approval of the Board of Directors. As a result, the overall effect of the Rights Agreement and the issuance of the Rights may be to discourage any person, entity or group from gaining a control or control-like position in the Company or engaging in other tactics, potentially disadvantaging the interests of the Company’s stockholders, without negotiating with the Board of Directors and without paying an appropriate control premium to all stockholders. The Rights Agreement is similar to plans adopted by other public companies, and it is intended to protect stockholders’ interests, including protecting stockholders from any efforts at negative control (that is, the ability to exercise influence sufficient to control or block certain important corporate actions). The Rights Agreement is intended to position the Board of Directors to fulfill its duties by ensuring that the Board of Directors has sufficient time to make informed judgments that are in the best interests of the Company and its stockholders. Nevertheless, the Rights Agreement may be considered to have certain anti-takeover effects, including potentially discouraging a takeover attempt that stockholders may consider favorable or that could result in a premium over the market price of our common stock. Even in the absence of a takeover attempt, the Rights Agreement may adversely affect the prevailing market price of our common stock if it is viewed as discouraging takeover attempts in the future.


47






Item 2.
Unregistered Sales of Equity Securities and Use of Proceeds.
Repurchases of Equity Securities
The following table provides information about our repurchases of common stock during the three months ended September 30, 2024:
Period
Total Number of Shares Purchased(1)
Average Price Paid per Share
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs(2)
Approximate Dollar Value of Shares That May Yet Be Purchased Under the Plans or Programs(3)
Beginning of Period$16,471,896 
July 1, 2024 - July 31, 20243,783 11.34 — 16,471,896 
August 1, 2024 - August 31, 2024218 $10.06 — 16,471,896 
September 1, 2024 - September 30, 2024— — — — 
Total4,001 $11.27 — 
(1) We repurchased 4,001 shares during the three months ended September 30, 2024 that were not purchased pursuant to our previously announced stock repurchase program, but were purchased to fund required tax withholdings related to the vesting of restricted stock. Shares withheld to cover required tax withholdings related to the vesting of restricted stock did not reduce our total share repurchase authority.
(2) No shares were purchased during the three months ended September 30, 2024 pursuant to our previously announced stock repurchase program.
(3) On September 4, 2020, our Board of Directors approved a stock repurchase program under which we were authorized to repurchase up to $30.0 million of our common stock through September 3, 2022. On July 27, 2022, the Board of Directors extended the expiration date of the stock repurchase program to September 4, 2024. The share repurchase program expired according to its terms on September 4, 2024. Any future stock repurchase transactions may be made through open market purchases, privately-negotiated transactions, or otherwise in compliance with Rule 10b-18 under the Securities Exchange Act of 1934, as amended.

Item 3.
Defaults Upon Senior Securities.
Not applicable.
Item 4.
Mine Safety Disclosures.
Not applicable.
Item 5.
Other Information.
(a) None.
(b) Not applicable.
(c) Rule 10b5-1 Trading Arrangements
From time to time, members of the Company's Board of Directors and officers of the Company may enter into Rule 10b5-1 trading plans, which allow for the purchase or sale of common stock under pre-established terms at times when directors and officers might otherwise be prevented from trading under insider trading laws or because of self-imposed blackout periods. Such trading plans are intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act and comply with the Company's insider trading policy. During the quarter ended September 30, 2024, none of the Company’s directors or officers adopted or terminated a “Rule 10b5-1 trading arrangement” or a “non-Rule 10b5-1 trading arrangement,” as each term is defined in Item 408 of Regulation S-K.



48






Item 6.
Exhibits.

Effective as of March 4, 2024, we changed our name to TruBridge, Inc. By operation of law, any reference to “CPSI” in these exhibits should be read as “TruBridge” as set forth in the Exhibit List below.
2.1*
3.1
3.2
3.3
4.1
4.2
31.1
31.2
32.1
101
The following financial statements from the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2024, formatted in inline eXtensible Business Reporting Language (iXBRL): (i) Condensed Consolidated Balance Sheets, (ii) Condensed Consolidated Statements of Operations, (iii) Condensed Consolidated Statement of Stockholders' Equity, (iv) Condensed Consolidated Statements of Cash Flows, and (v) Notes to Condensed Consolidated Financial Statements
104Cover Page Interactive Data File (formatted as inline XBRL and contained in Exhibit 101)
* Certain annexes and schedules have been omitted pursuant to Item 601(a)(5) of Regulation S-K. The Company hereby agrees to furnish supplementally copies of any of the omitted documents to the SEC upon its request.


49







SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 
TRUBRIDGE, INC.
11/12/2024By:/s/ Christopher L. Fowler
Christopher L. Fowler
President and Chief Executive Officer
11/12/2024By:/s/ Vinay Bassi
Vinay Bassi
Chief Financial Officer



50

Exhibit 31.1
CERTIFICATION
I, Christopher L. Fowler, certify that:
1.I have reviewed this Quarterly Report on Form 10-Q of TruBridge, Inc.;
2.
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.
Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.
The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and
5.
The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):
a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and
b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.
Date: November 12, 2024
/s/ Christopher L. Fowler
Christopher L. Fowler
President and Chief Executive Officer
    



Exhibit 31.2
CERTIFICATION
I, Vinay Bassi, certify that:
1.I have reviewed this Quarterly Report on Form 10-Q of TruBridge, Inc.;
2.
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.
Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.
The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and
5.
The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):
a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and
b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.
Date: November 12, 2024
/s/ Vinay Bassi
Vinay Bassi
Chief Financial Officer



Exhibit 32.1
Certification Pursuant to
18 U.S.C. Section 1350,
As Adopted Pursuant to
Section 906 of the Sarbanes-Oxley Act of 2002
In connection with the Quarterly Report of TruBridge, Inc. (the "Company") on Form 10-Q for the quarterly period ended September 30, 2024, as filed with the Securities and Exchange Commission on the date hereof (the "Report"), Christopher L. Fowler, President and Chief Executive Officer of the Company, and Vinay Bassi, Chief Financial Officer of the Company, each hereby certifies, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:
1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and
2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: November 12, 2024
/s/ Christopher L. Fowler
Christopher L. Fowler
President and Chief Executive Officer
/s/ Vinay Bassi
Vinay Bassi
Chief Financial Officer


v3.24.3
COVER - shares
 9 Months Ended
Sep. 30, 2024
Nov. 06, 2024
Document Information [Line Items]    
Document Type 10-Q  
Document Quarterly Report true  
Document Period End Date Sep. 30, 2024  
Document Transition Report false  
Entity File Number 000-49796  
Entity Registrant Name TRUBRIDGE, INC  
Entity Incorporation, State or Country Code DE  
Entity Tax Identification Number 74-3032373  
Entity Address, Address Line One 54 St. Emanuel Street  
Entity Address, City or Town Mobile  
Entity Address, State or Province AL  
Entity Address, Postal Zip Code 36602  
City Area Code 251  
Local Phone Number 639-8100  
Entity Current Reporting Status Yes  
Entity Interactive Data Current Yes  
Entity Filer Category Accelerated Filer  
Entity Small Business false  
Entity Emerging Growth Company false  
Entity Shell Company false  
Entity Common Stock, Shares Outstanding   14,925,074
Document Fiscal Year Focus 2024  
Document Fiscal Period Focus Q3  
Amendment Flag false  
Central Index Key 0001169445  
Current Fiscal Year End Date --12-31  
Common Stock, par value $.001 per share    
Document Information [Line Items]    
Title of 12(b) Security Common Stock, par value $.001 per share  
Trading Symbol TBRG  
Security Exchange Name NASDAQ  
Common Stock Purchase Rights    
Document Information [Line Items]    
Title of 12(b) Security Common Stock Purchase Rights  
No Trading Symbol Flag true  
Security Exchange Name NASDAQ  
v3.24.3
CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Current assets:    
Cash and cash equivalents $ 8,586 $ 3,848
Accounts receivable (net of allowance for expected credit losses of $3,896 and $3,631, respectively) 56,680 59,723
Financing receivables, current portion, net (net of allowance for expected credit losses of $405 and $319, respectively) 5,133 3,997
Inventories 924 475
Prepaid income taxes 1,972 1,628
Prepaid expenses and other current assets 15,853 15,807
Assets held for sale 2,473 25,977
Total current assets 91,621 111,455
Property and equipment, net 5,049 8,974
Software development costs, net 41,026 39,139
Operating lease assets 3,451 5,192
Financing receivables, net of current portion (net of allowance for expected credit losses of $18 and $97, respectively) 231 1,226
Other assets, net of current portion 7,749 7,314
Intangible assets, net 79,833 89,213
Goodwill 172,573 171,909
Total assets 401,533 434,422
Current liabilities:    
Accounts payable 14,028 10,133
Current portion of long-term debt 2,926 3,141
Deferred revenue 10,235 8,677
Accrued vacation 5,392 5,410
Other accrued liabilities 18,421 19,892
Liabilities held for sale 0 977
Total current liabilities 51,002 48,230
Long-term debt, net of current portion 173,343 195,270
Operating lease liabilities, net of current portion 2,520 3,074
Deferred tax liabilities 2,021 1,230
Total liabilities 228,886 247,804
Stockholders’ equity:    
Common stock, $0.001 par value; 30,000 shares authorized; 15,546 and 15,121 shares issued, respectively 15 15
Additional paid-in capital 199,244 195,546
Accumulated other comprehensive gain 107 0
Accumulated earnings (deficit) (9,242) 8,132
Treasury stock, 619 shares and 572 shares, respectively (17,477) (17,075)
Total stockholders’ equity 172,647 186,618
Total liabilities and stockholders’ equity $ 401,533 $ 434,422
v3.24.3
CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Statement of Financial Position [Abstract]    
Accounts receivable, net of allowance for doubtful accounts $ 3,896 $ 3,631
Financing receivable, allowance for credit loss, current 405 319
Financing receivable, allowance for credit loss, noncurrent $ 18 $ 97
Common stock, par value (in dollars per share) $ 0.001 $ 0.001
Common stock, shares authorized (in shares) 30,000,000 30,000,000
Common stock, shares issued (in shares) 15,546,000 15,121,000
Treasury stock (in shares) 619,000 572,000
v3.24.3
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Revenues        
Total revenues $ 83,830 $ 82,712 $ 251,806 $ 253,567
Costs of revenue (exclusive of amortization and depreciation)        
Total costs of revenue (exclusive of amortization and depreciation) 42,369 43,863 127,472 132,173
Product development 7,735 9,778 26,629 26,899
Sales and marketing 5,944 6,818 20,351 21,906
General and administrative 19,376 20,961 57,651 54,471
Amortization 6,183 6,208 21,158 17,549
Depreciation 279 297 1,079 1,392
Total expenses 81,886 87,925 254,340 254,390
Operating income (loss) 1,944 (5,213) (2,534) (823)
Other income (expense):        
Other income (expense) (376) 224 1,139 569
Interest expense (4,033) (3,071) (12,348) (8,405)
Total other expense (4,409) (2,847) (11,209) (7,836)
Loss before taxes (2,465) (8,060) (13,743) (8,659)
Income tax expense (benefit) 7,344 (4,498) 3,631 (5,344)
Net loss $ (9,809) $ (3,562) $ (17,374) $ (3,315)
Net loss per common share—basic (in dollars per share) $ (0.66) $ (0.24) $ (1.17) $ (0.23)
Net loss per common share—diluted (in dollars per share) $ (0.66) $ (0.24) $ (1.17) $ (0.23)
Weighted average shares outstanding used in per common share computations:        
Basic (in shares) 14,323 14,205 14,290 14,181
Diluted (in shares) 14,323 14,205 14,290 14,181
Financial Health        
Revenues        
Total revenues $ 54,271 $ 46,582 $ 161,417 $ 142,973
Costs of revenue (exclusive of amortization and depreciation)        
Total costs of revenue (exclusive of amortization and depreciation) 29,185 27,159 89,051 81,461
Patient Care        
Revenues        
Total revenues 29,559 36,130 90,389 110,594
Costs of revenue (exclusive of amortization and depreciation)        
Total costs of revenue (exclusive of amortization and depreciation) $ 13,184 $ 16,704 $ 38,421 $ 50,712
v3.24.3
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Statement of Comprehensive Income [Abstract]        
Net loss $ (9,809) $ (3,562) $ (17,374) $ (3,315)
Other comprehensive gain (loss):        
Foreign currency translation adjustment (1) 0 107 0
Comprehensive loss $ (9,810) $ (3,562) $ (17,267) $ (3,315)
v3.24.3
CONDENSED CONSOLIDATED STATEMENT OF STOCKHOLDERS’ EQUITY - USD ($)
shares in Thousands, $ in Thousands
Total
Common Stock
Additional Paid-in-Capital
Accumulated Other Comprehensive Income
Accumulated Earnings (Deficit)
Treasury Stock
Beginning balance (in shares) at Dec. 31, 2022   14,913        
Beginning balance at Dec. 31, 2022 $ 231,711 $ 15 $ 192,275 $ 0 $ 53,921 $ (14,500)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Net Income (Loss) (3,315)       (3,315)  
Foreign currency translation adjustment 0          
Issuance of restricted stock (in shares)   210        
Forfeiture of common stock (in shares)   (2)        
Stock-based compensation 2,162   2,162      
Treasury stock acquired (2,575)         (2,575)
Ending balance (in shares) at Sep. 30, 2023   15,121        
Ending balance at Sep. 30, 2023 227,983 $ 15 194,437 0 50,606 (17,075)
Beginning balance (in shares) at Jun. 30, 2023   15,099        
Beginning balance at Jun. 30, 2023 230,550 $ 15 193,399 0 54,168 (17,032)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Net Income (Loss) (3,562)       (3,562)  
Foreign currency translation adjustment 0          
Issuance of restricted stock (in shares)   24        
Forfeiture of common stock (in shares)   (2)        
Stock-based compensation 1,038   1,038      
Treasury stock acquired (43)         (43)
Ending balance (in shares) at Sep. 30, 2023   15,121        
Ending balance at Sep. 30, 2023 227,983 $ 15 194,437 0 50,606 (17,075)
Beginning balance (in shares) at Dec. 31, 2023   15,121        
Beginning balance at Dec. 31, 2023 186,618 $ 15 195,546 0 8,132 (17,075)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Net Income (Loss) (17,374)       (17,374)  
Foreign currency translation adjustment 107     107    
Issuance of restricted stock (in shares)   497        
Forfeiture of common stock (in shares)   (72)        
Stock-based compensation 3,698   3,698      
Treasury stock acquired (402)         (402)
Ending balance (in shares) at Sep. 30, 2024   15,546        
Ending balance at Sep. 30, 2024 172,647 $ 15 199,244 107 (9,242) (17,477)
Beginning balance (in shares) at Jun. 30, 2024   15,561        
Beginning balance at Jun. 30, 2024 181,102 $ 15 197,846 108 567 (17,434)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Net Income (Loss) (9,809)       (9,809)  
Foreign currency translation adjustment (1)     (1)    
Issuance of restricted stock (in shares)   2        
Forfeiture of common stock (in shares)   (17)        
Stock-based compensation 1,398   1,398      
Treasury stock acquired (43)         (43)
Ending balance (in shares) at Sep. 30, 2024   15,546        
Ending balance at Sep. 30, 2024 $ 172,647 $ 15 $ 199,244 $ 107 $ (9,242) $ (17,477)
v3.24.3
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Operating Activities:        
Net loss $ (9,809) $ (3,562) $ (17,374) $ (3,315)
Adjustments to net loss:        
Provision for credit losses     1,046 810
Deferred taxes     915 (8,171)
Stock-based compensation 1,398 1,038 3,698 2,162
Depreciation 279 297 1,079 1,392
Gain on sale of business 28 0 (1,221) 0
Amortization of acquisition-related intangibles 3,126 4,014 9,379 12,043
Amortization of software development costs 3,057 2,194 11,779 5,506
Amortization of deferred finance costs     320 269
Change in fair value of contingent consideration (1,044) 0 (1,044) 0
Non-cash operating lease costs     1,879 1,478
Loss on disposal of property and equipment 1,648 0 1,648 117
Changes in operating assets and liabilities:        
Accounts receivable     2,946 (8,632)
Financing receivables     (129) 2,029
Inventories     (449) (157)
Prepaid expenses and other current assets     3,228 (1,972)
Accounts payable     3,925 6,333
Deferred revenue     2,162 (2,784)
Operating lease liabilities     (1,415) (1,462)
Other liabilities     (189) 6,656
Prepaid income taxes     (344) 1,017
Net cash provided by operating activities     21,839 13,319
Investing Activities:        
Purchase of business, net of cash and cash equivalents acquired     (664) 0
Sale of business, net of cash and cash equivalents sold     21,410 0
Investment in software development     (13,666) (17,981)
Purchase of property and equipment     (1,277) (332)
Net cash provided by (used in) investing activities     5,803 (18,313)
Financing Activities:        
Payments of long-term debt principal     (6,625) (2,625)
Proceeds from revolving line of credit     23,765 9,716
Payments of revolving line of credit     (39,072) (5,000)
Debt issuance costs     (529) 0
Treasury stock purchases     (402) (2,575)
Net cash used in financing activities     (22,863) (484)
Increase (decrease) in cash and cash equivalents     4,779 (5,478)
Change in cash and cash equivalents included in assets sold (41) 0 (41) 0
Cash and cash equivalents at beginning of period     3,848 6,951
Cash and cash equivalents at end of period $ 8,586 $ 1,473 8,586 1,473
Supplemental disclosure of cash flow information:        
Cash paid for interest     12,330 6,217
Cash paid for income taxes     $ 3,060 $ 1,796
v3.24.3
BASIS OF PRESENTATION
 9 Months Ended
Sep. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
BASIS OF PRESENTATION BASIS OF PRESENTATION
Basis of Presentation
The accompanying unaudited condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”) and include all adjustments that, in the opinion of management, are necessary for a fair presentation of the results of the periods presented. All such adjustments are considered of a normal recurring nature. Quarterly results of operations are not necessarily indicative of annual results.
Certain footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”) have been condensed or omitted. The condensed consolidated balance sheet as of December 31, 2023 was derived from the audited consolidated balance sheet at that date. These unaudited condensed consolidated financial statements should be read in conjunction with the audited financial statements of TruBridge, Inc. (“TruBridge” or the “Company”) for the year ended December 31, 2023 and the notes thereto contained in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023.
In May 2024, the Company realigned its reporting structure due to certain organizational changes. As a result, the Company changed from three reportable segments of (i) Revenue Cycle Management (“RCM”), (ii) Electronic Health Records (“EHR”), and (iii) Patient Engagement to two reportable segments of (i) RCM and (ii) EHR. The Patient Engagement segment results have been transitioned into the EHR segment. This change is intended to improve connectivity and alignment between the two business units to better serve our clients and more accurately reflect how the Company’s management views and operates the business. All prior segment information has been recast to reflect the Company's new segment structure and current period presentation. Refer to Note 17 - Segment Reporting for more information.
During the Company’s realignment, the reportable segments naming convention was updated. The previously reported RCM segment has been updated to Financial Health and the former EHR segment has been updated to Patient Care. There were no additional changes to the composition of the Company’s reportable segments in connection with the name changes. The financial statements and accompanying footnotes have been updated with the new segment names.
Principles of Consolidation
The condensed consolidated financial statements of TruBridge include the accounts of the Company and its wholly-owned subsidiaries. All significant intercompany balances and transactions have been eliminated.
v3.24.3
RECENT ACCOUNTING PRONOUNCEMENTS
 9 Months Ended
Sep. 30, 2024
Accounting Changes and Error Corrections [Abstract]  
RECENT ACCOUNTING PRONOUNCEMENTS RECENT ACCOUNTING PRONOUNCEMENTS
In November 2023, the Financial Accounting Standard Board (“FASB”) issued Accounting Standard Update (“ASU”) 2023-07, “Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures” (“ASU 2023-07”), which is intended to improve reportable segment disclosure requirements, primarily through additional and more detailed information about a reportable segment's expenses. The guidance is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted. The guidance is to be applied retrospectively to all prior periods presented in the financial statements. Upon transition, the segment expense categories and amounts disclosed in the prior periods should be based on the significant segment expense categories identified and disclosed in the period of adoption. The Company is currently evaluating the potential impact of adopting ASU 2023-07.
In December 2023, the FASB issued ASU 2023-09, “Income Taxes (Topic 740): Improvements to Income Tax Disclosures” (“ASU 2023-09”), which requires public entities to provide disclosure of disaggregated information in the entity’s tax rate reconciliation, as well as disclosure of income taxes paid disaggregated by jurisdiction. ASU 2023-09 is effective for fiscal years beginning after December 15, 2024, with early adoption permitted. The Company is currently evaluating the impact of adopting ASU 2023-09.
v3.24.3
REVENUE RECOGNITION
 9 Months Ended
Sep. 30, 2024
Revenue from Contract with Customer [Abstract]  
REVENUE RECOGNITION REVENUE RECOGNITION
Our contracts with customers can include various combinations of products and services, which products and services are generally distinct and accounted for as separate performance obligations. Revenue is recognized upon transfer of control of promised products or services to clients in an amount that reflects the consideration we expect to receive in exchange for those products and services. The Company employs the 5-step revenue recognition model under ASC 606, Revenue from Contracts with Customers, to: (1) identify the contract with the client, (2) identify the performance obligations in the contract, (3) determine the transaction price, (4) allocate the transaction price to the performance obligations in the contract, and (5) recognize revenue when (or as) the entity satisfies a performance obligation.
Revenue is recognized net of shipping charges and any taxes collected from clients, which are subsequently remitted to governmental authorities.
•Financial Health
Our Financial Health business unit provides an array of revenue cycle management (“RCM”) services consisting of accounts receivable management, private pay services, insurance services, medical coding, electronic billing, statement processing, payroll processing, and contract management. Fees are recognized over the period of the client contractual relationship as the services are performed based on the stand-alone selling price (“SSP”), net of discounts, which is determined based on observable stand-alone selling prices. Fees for many of these services are invoiced, and revenue recognized accordingly, based on the volume of transactions or a percentage of client accounts receivable collections. Payment is due monthly for RCM services with certain amounts varying based on utilization and/or volumes.
Our Financial Health business unit also provides professional IT services. Revenue from professional IT services is recognized as the services are performed based on SSP, which is determined by observable stand-alone selling prices. Payment is due monthly as services are performed.
Lastly, our Financial Health business unit also provides certain software solutions and related support under Software as a Service (“SaaS”) arrangements and time-based software licenses. Revenue from SaaS arrangements is recognized in a manner consistent with SaaS arrangements for electronic health records (“EHR”) software, as discussed below. Revenue from time-based software licenses is recognized upon delivery to the client (“point in time”) and revenue from non-license components (i.e., support) is recognized ratably over the respective contract term (“over time”). SSP for time-based licenses is determined using the residual approach, while the non-license component is based on cost plus reasonable margin.
•Patient Care
The Company enters into contractual obligations to sell perpetual software licenses, installation, conversion, and related training services, software application support, hardware, and hardware maintenance services to acute care hospitals. The Company also enters into contractual obligations to sell time-based software licenses, implementation and customization professional services, and software application support services to a variety of healthcare organizations, including hospital systems, health ministries, and government and non-profit organizations.
•Non-recurring Revenues
•Perpetual software licenses and installation, conversion, and related training services are not considered separate and distinct performance obligations due to the proprietary nature of our software and are, therefore, accounted for as a single performance obligation on a module-by-module basis. Revenue is recognized as each module's implementation is completed based on the module's SSP, net of discounts. We determine each module's SSP using the residual method. Fees for licenses and installation, conversion, and related training services are typically due in three installments: (1) at placement of order, (2) upon installation of software and commencement of training, and (3) upon satisfactory completion of monthly accounting cycle or end-of-month operation by application and as applicable for each application. Often, short-term and/or long-term financing arrangements are provided for software implementations; refer to Note 11 - Financing Receivables for further information. Patient Care implementations include a system warranty that terminates thirty days from the software go-live date, the date which the client begins using the system in a live environment.
•Hardware revenue is recognized separately from software licenses at the point in time it is delivered to the client. The SSP of hardware is cost plus a reasonable margin and revenue is recognized on a gross basis. Payment is generally due upon delivery of the hardware to the client. Standard manufacturer warranties apply to hardware.
•Perpetual software licenses are sold only to one re-seller client and are considered a separate and distinct performance obligation. Revenue is recognized at the point in time perpetual licenses are delivered to the client, which occurs at the time of sale. The SSP of perpetual licenses is directly observable. Payment is generally due upon delivery of licenses.
•Implementation and customization services are considered a separate and distinct performance obligation. Revenue is recognized over time based on SSP, which is generally directly observable. Payment for professional services is typically due in two installments: (1) upon signature of the agreement and (2) upon customer acceptance of the delivered services.
•Recurring Revenues
•Software application support and hardware maintenance services sold with software licenses and hardware are separate and distinct performance obligations. Revenue for support and maintenance services is recognized based on SSP, which is the renewal price, ratably over the life of the contract, which is generally three to five years. Payment is due monthly for support and maintenance services provided.
•Subscriptions to third-party content revenue is recognized as a separate performance obligation ratably over the subscription term based on SSP, which is cost plus a reasonable margin, and revenue is recognized on a gross basis. Payment is due monthly for subscriptions to third party content.
•SaaS arrangements for EHR software and related conversion and training services are considered a single performance obligation. Revenue is recognized on a monthly basis as the SaaS service is provided to the client over the contract term. Payment is due monthly for SaaS services provided.
•Term-based software licenses are considered a separate and distinct performance obligation. Revenue is recognized based on SSP, which is directly observable, at the point in time the term-based licenses are delivered to the client or upon annual renewal. Payment is generally due upon delivery of licenses or upon annual renewal.
•Software application support services sold with software licenses are separate and distinct performance obligations. The related revenues are recognized based on SSP, which is the renewal price, ratably over the life of the contract, which is generally three to five years. Payment is generally due for the full amount of annual support fees at the beginning of an annual license term.
Refer to Note 17 - Segment Reporting for further information, including revenue by client base (acute care or post-acute care) bifurcated by recurring and non-recurring revenue.
Deferred Revenue
Deferred revenue represents amounts invoiced to clients for which the services under contract have not been completed and revenue has not been recognized, including annual renewals of certain software subscriptions and customer deposits for implementations to be performed at a later date. Revenue is recognized ratably over the life of the software subscriptions as services are provided and at the point-in-time when implementations have been completed.
The following table details deferred revenue for the three and nine months ended September 30, 2024 and 2023, included in the condensed consolidated balance sheets:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Beginning balance$9,842 $9,885 $8,677 $11,590 
Deferred revenue recorded7,803 2,793 16,033 13,417 
Less deferred revenue recognized as revenue(7,410)(3,872)(14,475)(16,201)
Ending balance$10,235 $8,806 $10,235 $8,806 
The deferred revenue recorded during the nine months ended September 30, 2024 and 2023 is comprised primarily of the annual renewals of certain software subscriptions billed during the first quarter of each year and deposits collected for future Patient Care installations. The deferred revenue recognized as revenue during the nine months ended September 30, 2024 and 2023 is comprised primarily of the periodic recognition of annual renewals that were deferred until earned and deposits for future EHR installations that were earned during the period.
Costs to Obtain and Fulfill Contracts with a Customer
Costs to obtain contracts include the sales commission paid to the Company sales force related to SaaS and Financial Health arrangements, which are capitalized and amortized ratably over the expected life of the customer contract. As a practical expedient, we generally recognize the incremental costs of obtaining a contract as an expense when incurred if the amortization period of the asset would have been one year or less. Costs to obtain a contract are expensed within the caption “Expenses - Sales and marketing” in the accompanying condensed consolidated statements of operations.
Contract fulfillment costs related to the implementation of SaaS arrangements are capitalized and amortized ratably over the expected life of the customer contract. Costs to fulfill contracts consist of the payroll costs for the implementation of SaaS arrangements, including time for training, conversions, and installation that is necessary for the software to be utilized. Contract fulfillment costs are expensed within the caption “Costs of revenue (exclusive of amortization and depreciation) - Patient Care” in the accompanying condensed consolidated statements of operations.
Costs to obtain and fulfill contracts related to SaaS and Financial Health arrangements are included within the “Prepaid expenses and other current assets” and "Other assets, net of current portion" line items on our condensed consolidated balance sheets. The following table details the costs to obtain and fulfill contracts with customers for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Beginning balance$12,896 $12,576 $13,115 $11,577 
Costs to obtain and fulfill contracts capitalized1,686 1,531 5,116 5,221 
Less costs to obtain and fulfill contracts recognized as expense(1,751)(1,523)(5,400)(4,214)
Ending balance$12,831 $12,584 $12,831 $12,584 
Remaining Performance Obligations
Disclosures regarding remaining performance obligations are not considered material as the overwhelming majority of the Company's remaining performance obligations either (a) are related to contracts with an expected duration of one year or less, or (b) exhibit revenue recognition in the amount to which the Company has the right to invoice.
v3.24.3
BUSINESS COMBINATIONS AND DISPOSITIONS
 9 Months Ended
Sep. 30, 2024
Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]  
BUSINESS COMBINATIONS AND DISPOSITIONS BUSINESS COMBINATIONS AND DISPOSITIONS
Sale of American HealthTech, Inc.
On January 16, 2024, we entered into a Stock Purchase Agreement (the “Purchase Agreement”), by and among the Company, American HealthTech, Inc. a Mississippi corporation (“AHT”), and Healthland Inc., a Minnesota corporation and an indirect, wholly-owned subsidiary of the Company (“Healthland” and, together with the Company, the “Seller Parties”) and PointClickCare Technologies USA Corp., a Delaware corporation (“Buyer”). The Transaction (hereinafter
defined) also closed on January 16, 2024. Under the Purchase Agreement, Buyer purchased from Healthland all of the issued and outstanding capital stock of AHT (the “Transaction”), with AHT becoming a wholly-owned subsidiary of Buyer. Prior to this transaction, results for AHT were reported within our Patient Care operating segment.
The Purchase Agreement provided for an aggregate purchase price (the “Purchase Price”) of $25 million (the “Base Cash Consideration”), subject to adjustments based on working capital, cash, indebtedness and transaction expenses of AHT. Additionally, pursuant to the Purchase Agreement, a total of approximately $3.75 million was withheld from the Base Cash Consideration at the closing and deposited by Buyer into various escrow accounts with an escrow agent, including $2.5 million as a general indemnity escrow and $1 million as a special indemnity escrow. Based upon the adjustments and the various escrow holdbacks, Buyer paid a net amount of approximately $21.41 million to Healthland at the closing. The Purchase Price was subject to a post-closing true-up. In connection with the closing of the Transaction, Buyer provided offers of employment to certain key employees of the Company that primarily supported AHT’s business.
As part of the divestiture, as of January 16, 2024 we entered into a transition services agreement (“TSA”) with Buyer to assist them in the transition of certain functions, including, but not limited to, information technology, finance and accounting, for an initial period of 18 months, with certain services being completed prior to the 18-month period. In addition to the agreed upon services, the TSA allows for additional services to be offered by the Company pursuant to a mutually agreed upon amendment to the TSA. No such amendments have been executed as of September 30, 2024. The Company has $0.5 million in receivables from Buyer for the TSA services reflected under the caption “Accounts receivable” in the condensed consolidated balance sheet as of September 30, 2024.
The Company finalized the accounting for the sale during the three months ended March 31, 2024 and has recorded a $1.25 million gain on sale, which is reflected under the caption “Other income (expense)” in the condensed consolidated statement of operations.
The accompanying condensed consolidated balance sheet as of December 31, 2023 includes amounts related to this Transaction under the captions "Assets held for sale" and "Liabilities held for sale," the details of which are as follows as of December 31, 2023:
(In thousands)
Assets held for sale
Accounts receivable, net$3,087 
Financing receivables, net37 
Prepaid expenses34 
Software costs, net3,386 
Intangibles, net11,739 
Goodwill7,694 
Total$25,977 
Liabilities held for sale
Accounts payable$178 
Other accrued liabilities576 
Deferred tax liability
223 
Total$977 
The following table presents the pretax loss for AHT that is included in our condensed consolidated statement of operations for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Pretax loss$— $(391)$(241)$(767)
Acquisition of Viewgol, LLC
On October 16, 2023, the Company acquired all of the assets and liabilities of Viewgol, LLC (“Viewgol”), a Delaware limited liability company, pursuant to a Securities Purchase Agreement dated October 16, 2023. Based in Frisco, Texas, Viewgol is a provider of ambulatory RCM analytics and complementary outsourcing services with an extensive offshore presence we intend to leverage and expand to accommodate the growing demand for RCM services by our acute care customers.
Consideration for the acquisition included cash (net of cash of the acquired entity) of $37.4 million (inclusive of seller's transaction expenses). Also included in the acquisition consideration were contingent earnout payments of (i) up to $21.5 million based on the Viewgol business achieving earnings before interest, taxes, depreciation, amortization and other adjustments specified in the Securities Purchase Agreement of $6.0 million or more during fiscal year 2024 (“Earnout EBITDA Amount”), and (ii) up to $10.0 million based on the number of productive agents the Viewgol business hires in India in fiscal year 2024 (the “Offshore Earnout Amount”); provided, however, that none of the Offshore Earnout Amount may be earned if the Earnout EBITDA Amount’s minimum threshold of $6.0 million is not achieved during fiscal 2024. During 2023, we incurred approximately $4.7 million of pre-tax acquisition expenses in our condensed consolidated statements of operations.
Our acquisition of Viewgol was treated as a purchase in accordance with ASC 805, Business Combinations, which requires allocation of the purchase price to the estimated fair values of assets and liabilities acquired in the transaction. Our allocation of the purchase price was based on management's judgment after evaluating several factors, including a valuation assessment.
The preliminary estimated fair values of assets acquired and liabilities assumed as of December 31, 2023, and as updated through September 30, 2024, are as follows:
(In thousands)Purchase Price Allocation as of December 31, 2023Purchase Price Allocation as of September 30, 2024
Acquired cash$1,449 $1,449 
Accounts receivable2,233 2,233 
Prepaid expenses132 132 
Property and equipment1,112 1,112 
Intangible assets17,720 17,720 
Goodwill17,263 17,927 
Accounts payable and accrued liabilities(711)(711)
Contingent consideration(1,044)(1,044)
Net assets acquired$38,154 $38,818 
In April 2024, the Company paid an additional $0.7 million for working capital adjustments which is reflected under the caption “Goodwill” in the condensed consolidated balance sheet.
The intangible assets in the table above are being amortized on a straight-line basis over their estimated useful lives. The amortization is included under the caption “Amortization of acquisition-related intangibles” in our condensed consolidated statements of operations.
The fair value measurements of tangible and intangible assets and liabilities (including those related to contingent consideration) were based on significant inputs not observable in the market and thus represent Level 3 measurements within the fair value measurement hierarchy (see Note 16 - Fair Value). Level 3 inputs included, among others, discount rates that we estimated would be used by a market participant in valuing these assets and liabilities, projections of revenues and cash flows, client attrition rates and market comparables.
Our condensed consolidated statements of operations for the three and nine months ended September 30, 2024 include revenues of $5.2 million and $15.2 million, respectively, and net income of $2.7 million and $5.8 million, respectively, attributed to the Viewgol acquisition.
v3.24.3
PROPERTY AND EQUIPMENT
 9 Months Ended
Sep. 30, 2024
Property, Plant and Equipment [Abstract]  
PROPERTY AND EQUIPMENT PROPERTY AND EQUIPMENT
Property and equipment, net was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Land$2,848 $2,848 
Buildings and improvements64 8,481 
Computer equipment11,325 10,104 
Leasehold improvements631 631 
Office furniture and fixtures633 586 
Automobiles18 18 
Property and equipment, gross15,519 22,668 
Less: accumulated depreciation(10,470)(13,694)
Property and equipment, net$5,049 $8,974 
Assets Held for Sale
ASC Topic 360-10, Property, Plant and Equipment — Overall, requires a long-lived asset to be classified as “held for sale” in the period in which certain criteria are met. The Company classifies real estate assets as held for sale after the following conditions have been satisfied: (1) management, having the appropriate authority, commits to a plan to sell the asset, (2) the asset is available for immediate sale in its present condition, (3) the Company has initiated an active program to sell the asset, (4) it is probable the sale of the asset will be completed within one year, and (5) it is unlikely the plan to sell the asset will change.
On July 26, 2024, the Company committed to a plan to sell certain buildings and improvements located in Mobile, AL and determined the assets met the criteria for classification as held for sale as of September 30, 2024. On October 11, 2024, the Company entered into a purchase and sale agreement to sell the properties for $2.8 million. As of September 30, 2024, the Company recorded the assets held for sale at their fair value of $2.5 million, which equals the transaction price of $2.8 million less costs to sell the property of $0.3 million, which is included in “Assets held for sale” on the accompanying condensed consolidated balance sheets. The write-down of the assets to fair value resulted in the Company recognizing a loss on assets held for sale of $1.6 million for the three and nine months ended September 30, 2024, which is included in “Other income (expense)” in the accompanying condensed consolidated statements of operations.
v3.24.3
SOFTWARE DEVELOPMENT
 9 Months Ended
Sep. 30, 2024
Research and Development [Abstract]  
SOFTWARE DEVELOPMENT SOFTWARE DEVELOPMENT
Software development costs are accounted for in accordance with ASC 350-40, Internal-Use Software. We capitalize incurred labor costs for software development from the time the preliminary project phase is completed until the software is available for general release. Research and development costs and other computer software maintenance costs related to software development are expensed as incurred. We amortize capitalized software values on a straight-line basis over their estimated useful life of five years. If the actual useful life of the asset is determined to be shorter than our estimated useful life, we will amortize the remaining book value over the remaining actual useful life, or the asset may be deemed to be impaired and, accordingly, a write-down of the value of the asset may be recorded as a charge to earnings. Amortization begins when the related software features are placed in service. In the normal course of business, we occasionally abandon software development projects due to various reasons. During the nine months ended September 30, 2024 we recognized $2.9 million of accelerated amortization with respect to a change in estimated useful life of an abandoned software development project.
Software development costs, net was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Software development costs$65,015 $51,349 
Less: accumulated amortization(23,989)(12,210)
Software development costs, net$41,026 $39,139 
v3.24.3
OTHER ACCRUED LIABILITIES
 9 Months Ended
Sep. 30, 2024
Payables and Accruals [Abstract]  
OTHER ACCRUED LIABILITIES OTHER ACCRUED LIABILITIES
Other accrued liabilities was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Salaries and benefits$10,147 $5,194 
Severance1,899 5,806 
Commissions714 1,185 
Contingent consideration— 1,044 
Operating lease liabilities, current portion1,080 1,804 
Other4,581 4,859 
Other accrued liabilities$18,421 $19,892 
v3.24.3
NET LOSS PER SHARE
 9 Months Ended
Sep. 30, 2024
Earnings Per Share [Abstract]  
NET LOSS PER SHARE NET LOSS PER SHARE
The Company presents basic and diluted earnings per share (“EPS”) data for its common stock. Basic EPS is calculated by dividing the net income attributable to stockholders of the Company by the weighted average number of shares of common stock outstanding during the period. Diluted EPS is determined by adjusting the net income attributable to stockholders of the Company and the weighted average number of shares of common stock outstanding during the period for the effects of all dilutive potential common shares, including awards under stock-based compensation arrangements.
The Company's unvested restricted stock awards (see Note 10 - Stock-Based Compensation and Equity) are considered participating securities under ASC 260, Earnings Per Share, because they entitle holders to non-forfeitable rights to dividends until the awards vest or are forfeited. When a company has a security that qualifies as a “participating security,” the Codification requires the use of the two-class method when computing basic EPS. The two-class method is an earnings allocation formula that determines EPS for each class of common stock and participating security according to dividends declared (or accumulated) and participation rights in undistributed earnings. In determining the amount of net income to allocate to common stockholders, income is allocated to both common stock and participating securities based on their respective weighted average shares outstanding for the period, with net income attributable to common stockholders ultimately equaling net income less net income attributable to participating securities. Diluted EPS for the Company's common stock is computed using the more dilutive of the two-class method or the treasury stock method.
The following is a calculation of the basic and diluted EPS for the Company's common stock, including a reconciliation between net income and net income attributable to common stockholders:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands, except per share data)2024202320242023
Net loss$(9,809)$(3,562)$(17,374)$(3,315)
Less: Net loss attributable to participating securities399 82 638 73 
Net loss attributable to common stockholders$(9,410)$(3,480)$(16,736)$(3,242)
Weighted average shares outstanding used in basic per common share computations14,323 14,205 14,290 14,181 
Add: Dilutive potential common shares— — — — 
Weighted average shares outstanding used in diluted per common share computations14,323 14,205 14,290 14,181 
Basic EPS$(0.66)$(0.24)$(1.17)$(0.23)
Diluted EPS$(0.66)$(0.24)$(1.17)$(0.23)
During 2022, 2023, and 2024, performance share awards were granted to certain executive officers and key employees of the Company that will result in the issuance of common stock if the predefined performance criteria are met. The awards provide for an aggregate target of 480,330 shares, of which none have been included in the calculation of diluted EPS for the three or nine months ended September 30, 2024 because the related threshold award performance levels have not been achieved as of September 30, 2024. See Note 10 - Stock-Based Compensation and Equity for more information.
v3.24.3
INCOME TAXES
 9 Months Ended
Sep. 30, 2024
Income Tax Disclosure [Abstract]  
INCOME TAXES INCOME TAXES
Effective tax rate
The Company determines the tax provision for interim periods using an estimate of our annual effective tax rate ("ETR"), adjusted for discrete items, if any, that are taken into account in the relevant period. Each quarter we update our estimate of the annual ETR, and if our estimated tax rate changes, we make a cumulative adjustment. If a reliable estimate of the annual ETR cannot be made, the actual ETR for the year to date may be the best estimate of the annual ETR.
For the three months ended September 30, 2024, our effective tax rate was (297.9)% compared to 55.8% in the same period in 2023. Our effective tax rate for the nine months ended September 30, 2024 was (26.4)% compared to 61.7% for the nine months ended September 30, 2023. These changes were primarily driven by the establishment of a federal and state valuation allowance on deferred tax assets.
Valuation allowance                                                                
Management assesses the available positive and negative evidence to estimate whether sufficient future taxable income will be generated to permit use of the existing deferred tax assets. A significant piece of objective negative evidence evaluated was the cumulative loss incurred over the three-year period ending December 31, 2024. Such objective evidence limits the ability to consider other subjective evidence, such as our projections for future growth.                            
Based on this evaluation, as of September 30, 2024, a valuation allowance of $13.5 million was recorded to recognize the portion of the deferred tax assets that is not likely to be realized.
The amount of the deferred tax assets considered realizable, however, could be adjusted if estimates of future taxable income during the carryforward period are adjusted, or if objective negative evidence in the form of cumulative losses is no longer present and additional weight is given to subjective evidence such as our projections for future growth.
v3.24.3
STOCK-BASED COMPENSATION AND EQUITY
 9 Months Ended
Sep. 30, 2024
Share-Based Payment Arrangement [Abstract]  
STOCK-BASED COMPENSATION AND EQUITY STOCK-BASED COMPENSATION AND EQUITY
Stock-based compensation expense is measured at the grant date based on the fair value of the award, and is recognized as an expense over the employees’ or non-employee directors’ requisite service period.
The following table details total stock-based compensation expense for the three and nine months ended September 30, 2024 and 2023, included in the condensed consolidated statements of operations:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Costs of revenue (exclusive of amortization and depreciation)$223 $237 $489 $558 
Other expenses (including G&A, S&M, and product development)1,175 801 3,209 1,604 
Pre-tax stock-based compensation expense1,398 1,038 3,698 2,162 
Less: income tax effect(294)(228)(777)(476)
Net stock-based compensation expense$1,104 $810 $2,921 $1,686 
The Company's stock-based compensation awards are in the form of restricted stock and performance share awards granted pursuant to the Company's Amended and Restated 2019 Incentive Plan (the "Plan"). As of September 30, 2024, there was $8.9 million of unrecognized compensation expense related to unvested and unearned, as applicable, stock-based compensation arrangements granted under the Plan, which is expected to be recognized over a weighted-average period of 1.9 years.
Restricted Stock
The Company grants restricted stock to executive officers, certain key employees and non-employee directors under the Plan with the fair value of the awards representing the fair value of the common stock on the date the restricted stock is granted. During the vesting period, recipients of restricted stock are entitled to dividends and possess voting rights. Shares of restricted stock generally vest in equal annual installments over the applicable vesting period, which ranges from one to three years. The Company records expenses for these grants on a straight-line basis over the applicable vesting periods.
A summary of restricted stock activity under the Plan during the nine months ended September 30, 2024 and 2023 is as follows:
Nine Months Ended September 30, 2024Nine Months Ended September 30, 2023
SharesWeighted-Average
Grant Date
Fair Value Per Share		SharesWeighted-Average
Grant Date
Fair Value Per Share
Unvested restricted stock outstanding at beginning of period343,315 $29.08 281,161 $32.24 
Granted496,546 10.03 210,351 26.44 
Vested(167,064)30.10 (145,529)31.35 
Forfeited(71,725)22.66 (2,668)29.23 
Unvested restricted stock outstanding at end of period601,072 $14.14 343,315 $29.08 
Performance Share Awards
The Company grants performance share awards to executive officers and certain key employees under the Plan, with the number of shares of common stock earned and issuable under each award determined at the end of a three-year performance period, based on the Company's achievement of performance goals predetermined by the Compensation Committee of the Board of Directors at the time of grant. These performance share awards include a modifier to the total number of shares earned based on the Company's total shareholder return (“TSR”) compared to a small-cap stock market index. If certain levels of the performance objective are met, the award results in the issuance of shares of common stock corresponding to such level. Performance share awards that result in the issuance of shares of common stock are not subject to time-based vesting at the conclusion of the three-year performance period.
In the event that the Company's financial performance meets the predetermined targets for the performance objectives of the performance share awards, the Company will issue each award recipient the number of shares of common stock equal to the target award specified in the individual's underlying performance share award agreement. In the event the financial results of the Company exceed the predetermined targets, additional shares up to the maximum award may be issued. In the event the financial results of the Company fall below the predetermined targets, a reduced number of shares may be issued. If the financial results of the Company fall below the threshold performance levels, no shares may be issued. The total number of shares issued for the performance share award may be increased, decreased, or unchanged based on the TSR modifier described above.
The recipients of performance share awards do not receive dividends or possess voting rights during the performance period and, accordingly, the fair value of the performance share awards is the quoted market value of TruBridge’s common stock on the grant date less the present value of the expected dividends not received during the relevant period. The TSR modifier applicable to the performance share awards is considered a market condition and therefore is reflected in the grant date fair value of the award. A Monte Carlo simulation has been used to account for this market condition in the grant date fair value of the award.
Expense related to performance share awards is recognized using ratable straight-line amortization over the three-year performance period. In the event the Company determines it is no longer probable that the minimum performance level will be achieved, all previously recognized compensation expense related to the applicable awards is reversed in the period such a determination is made.
A summary of performance share award activity under the Plan during the nine months ended September 30, 2024 and 2023 is as follows, based on the target award amounts set forth in the performance share award agreements:
Nine Months Ended September 30, 2024Nine Months Ended September 30, 2023
SharesWeighted-Average
Grant Date
Fair Value Per Share		SharesWeighted-Average
Grant Date
Fair Value Per Share
Performance share awards outstanding at beginning of period273,791 $33.17 252,375 $31.84 
Granted323,461 10.60 122,071 31.21 
Forfeited or unearned(116,922)24.95 (100,655)27.46 
Performance share awards outstanding at end of period480,330 $18.60 273,791 $33.17 

Stock Repurchases
On September 4, 2020, our Board of Directors approved a stock repurchase program under which we were authorized to repurchase up to $30.0 million of our common stock through September 3, 2022. Concurrent with the authorization of this stock repurchase program in September 2020, the Board of Directors opted to indefinitely suspend all quarterly dividends. On July 27, 2022, the Board of Directors extended the expiration date of the stock repurchase program to September 4, 2024. The share repurchase program expired according to its terms on September 4, 2024. We repurchased 49,789 shares during the nine months ended September 30, 2023, and there were no additional shares repurchased during the nine months ended September 30, 2024.
In addition to shares repurchased under the approved stock repurchase program, we purchased 46,980 and 39,716 shares during the nine months ended September 30, 2024 and 2023, respectively, to fund required tax withholdings. Shares withheld to cover required tax withholdings related to the vesting of restricted stock did not reduce our total share repurchase authority.
Common Stock Rights Agreement
On March 26, 2024, the Company’s board of directors declared a dividend of one right (a “Right”) for each of the Company’s issued and outstanding shares of common stock. The dividend was paid to the stockholders of record at the close of business on April 4, 2024. The complete description and terms of the Rights are set forth in the Rights Agreement, dated as of March 26, 2024, by and between the Company and ComputerShare Trust Company, N.A. as rights agent, as amended by the Amendment to the Rights Agreement dated as of April 22, 2024 (as amended, the “Rights Agreement”).
Each Right initially entitles the registered holder, subject to the terms of the Rights Agreement, to purchase from the Company one half of a share of common stock, at an exercise price of $28.00 for each one half of a share of common stock (equivalent to $56.00 for each whole share of common stock), subject to certain adjustments. The Rights currently are not exercisable and will only become exercisable upon the occurrence of certain events as described in the Rights Agreement. The Rights will expire prior to the earliest of (i) the close of business on March 25, 2025, or such later date as may be established by the Board prior to the expiration of the Rights; (ii) the time at which the Rights are redeemed pursuant to the Rights Agreement; (iii) the time at which the Rights are exchanged pursuant to the Rights Agreement; and (iv) upon the occurrence of certain transactions (the earliest of (i), (ii), (iii) and (iv) is referred to as the “Expiration Date”).
The Company analyzed the terms governing the Rights under ASC 480, Distinguishing Liabilities from Equity, and concluded that the Rights are a freestanding financial instrument that qualifies for liability classification. Specifically, the provisions within the Rights Agreement provide for scenarios outside of the Company’s control that may require the Company to settle a portion of the Rights in cash, rather than in shares of common stock.
The Rights are only exercisable upon the occurrence of certain events, which have not occurred as of the end of the reporting period, and the Company does not consider it likely that these events will occur in the future. As it is not considered likely that these events will occur, the Company considers the likelihood of exercise to be remote and has not
ascribed value to the Rights as of September 30, 2024. The Company will continue to monitor the likelihood of exercise in future reporting periods.
v3.24.3
FINANCING RECEIVABLES
 9 Months Ended
Sep. 30, 2024
Receivables [Abstract]  
FINANCING RECEIVABLES FINANCING RECEIVABLES
Short-Term Payment Plans
The Company provides fixed monthly payment arrangements ("short-term payment plans") over terms ranging from three to twelve months for certain add-on software installations. As a practical expedient, we do not adjust the amount of consideration recognized as revenue for the financing component as unearned income when we expect payment within one year or less. These receivables, included in the current portion of financing receivables, were comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Short-term payment plans, gross$913 $788 
Less: allowance for losses(46)(39)
Short-term payment plans, net$867 $749 
Long-Term Financing Arrangements
Additionally, the Company provides financing for purchases of its information and patient care solutions to certain healthcare providers under long-term financing arrangements expiring in various years through 2030. Under long-term financing arrangements, the transaction price is adjusted by a discount rate that reflects market conditions that would be used for a separate financing transaction between the Company and licensee at contract inception, and takes into account the credit characteristics of the licensee and market interest rates as of the date of the agreement. As such, the amount of fixed fee revenue recognized at the beginning of the license term will be reduced by the calculated financing component. As payments are received from the licensee, the Company recognizes a portion of the financing component as interest income, reported as other income in the condensed consolidated statements of operations. These receivables typically have terms from two to seven years.
The components of these receivables were as follows at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Long-term financing arrangements, gross$5,129 $5,212 
Less: allowance for expected credit losses(377)(377)
Less: unearned income(255)(361)
Long-term financing arrangements, net$4,497 $4,474 
Future minimum payments to be received subsequent to September 30, 2024 are as follows:
(In thousands)
Years Ending December 31,
2024$2,420 
20252,225 
2026309 
2027100 
202862 
Thereafter13 
Total minimum payments to be received5,129 
Less: allowance for expected credit losses(377)
Less: unearned income(255)
Receivables, net$4,497 
Credit Quality of Financing Receivables and Allowance for Expected Credit Losses
The following table is a roll-forward of the allowance for expected credit losses for the nine months ended September 30, 2024 and year ended December 31, 2023:
(In thousands)Balance at Beginning of Period
Change in Provision
Charge-offsRecoveriesSale of AHTBalance at End of Period
September 30, 2024$416 $9 $— $— $(2)$423 
December 31, 2023$549 $(133)$— $— $— $416 
The Company’s financing receivables are comprised of a single portfolio segment, as the balances are all derived from short-term payment plan arrangements and long-term financing arrangements within our target market of hospitals in rural communities across the country. The Company evaluates the credit quality of its financing receivables based on a combination of factors, including, but not limited to, customer collection experience, current and future economic conditions, the customer’s financial condition, and known risk characteristics impacting the respective customer base of hospitals, the most notable of which relate to enacted and potential changes in Medicare and Medicaid reimbursement rates as hospitals typically generate a significant portion of their revenues and related cash flows from beneficiaries of these programs. In addition to specific account identification, the Company utilizes historical collection experience to establish the allowance for expected credit losses. Financing receivables are written off only after the Company has exhausted all collection efforts.
Customer payments are considered past due if a scheduled payment is not received within contractually agreed upon terms. To facilitate customer collection and credit monitoring efforts, financing receivable amounts are invoiced and reclassified to trade accounts receivable when they become due, with all invoiced amounts placed on non-accrual status. As a result, all past due amounts related to the Company’s financing receivables are included in trade accounts receivable in the accompanying condensed consolidated balance sheets. The following is an analysis of the age of financing receivables amounts (excluding short-term payment plans) that have been reclassified to trade accounts receivable and were past due as of September 30, 2024 and December 31, 2023:
(In thousands)1 to 90 Days Past Due91 to 180 Days Past Due181 + Days Past DueTotal Past Due
September 30, 2024$455 $267 $572 $1,294 
December 31, 2023$857 $231 $323 $1,411 
From time to time, the Company may agree to alternative payment terms outside of the terms of the original financing receivable agreement due to customer difficulties in achieving the original terms. In general, such alternative payment arrangements do not result in a re-aging of the related receivables. Rather, payments pursuant to any alternative payment arrangements are applied to the already outstanding invoices beginning with the oldest outstanding invoices as the payments are received.
Because amounts are reclassified to trade accounts receivable when they become due, there are no past due amounts included within financing receivables, current portion, net or financing receivables, net of current portion in the accompanying condensed consolidated balance sheets.
The Company utilizes an aging of trade accounts receivable as the primary credit quality indicator for its financing receivables, which is facilitated by the reclassification of customer payment amounts to trade accounts receivable when they become due. The table below categorizes customer financing receivable balances (excluding short-term payment plans) based on the age of the oldest payment outstanding that has been reclassified to trade accounts receivable:
(In thousands)September 30,
2024		December 31, 2023
Stratification of uninvoiced client financing receivables based on aging of related trade accounts receivable:
Uninvoiced client financing receivables related to trade accounts receivable that are 1 to 90 Days Past Due$973 $1,068 
Uninvoiced client financing receivables related to trade accounts receivable that are 91 to 180 Days Past Due
839 1,720 
Uninvoiced client financing receivables related to trade accounts receivable that are 181 + Days Past Due
1,413 965 
Total uninvoiced client financing receivables balances of clients with a trade accounts receivable$3,225 $3,753 
Total uninvoiced client financing receivables of clients with no related trade accounts receivable1,649 1,098 
Total financing receivables with contractual maturities of one year or less913 788 
Less: allowance for expected credit losses(423)(416)
Total financing receivables$5,364 $5,223 
v3.24.3
INTANGIBLE ASSETS AND GOODWILL
 9 Months Ended
Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]  
INTANGIBLE ASSETS AND GOODWILL INTANGIBLE ASSETS AND GOODWILL
The following tables summarize the gross carrying amounts, accumulated amortization and accumulated impairment of identifiable intangible assets with definite lives by major class as of September 30, 2024 and December 31, 2023:
September 30, 2024
(In thousands)Customer RelationshipsTrademarkDeveloped TechnologyNon-Compete AgreementsTotal
Gross carrying amount, beginning of period$116,470 $7,720 $31,900 $1,620 $157,710 
Accumulated amortization (47,851)(5,378)(21,541)(765)(75,535)
Accumulated impairment— (2,342)— — (2,342)
Net intangible assets as of September 30, 2024
$68,619 $— $10,359 $855 $79,833 
Weighted average remaining years of useful life7.80.08.22.88.0
December 31, 2023
(In thousands)Customer RelationshipsTrademarkDeveloped TechnologyNon-Compete AgreementsTotal
Gross carrying amount, beginning of period $132,170 $12,320 $40,800 $1,400 $186,690 
Intangible assets acquired 16,100 — 1,400 220 17,720 
Accumulated amortization(63,686)(6,974)(29,934)(522)(101,116)
Accumulated impairment— (2,342)(2,342)
Held for sale(8,735)(3,004)(11,739)
Net intangible assets as of December 31, 2023
$75,849 $— $12,266 $1,098 $89,213 
During the fourth quarter of 2023, the Company committed to the Company-wide rebranding and legal entity consolidation initiative that culminated in the change of the Company’s corporate name to “TruBridge, Inc.” on March 4, 2024. As a result of this initiative, it was expected that certain of the Company’s brand names and related trademarks would cease to be used, resulting in total trademark impairment recorded during the year ended December 31, 2023 of $2.3 million. Of
the total trademark impairment charge, $1.0 million is derived from our Financial Health segment and $1.3 million is derived from our Patient Care segment.
The following table represents the remaining amortization of definite-lived intangible assets as of September 30, 2024:
(In thousands)
For the year ended December 31,
2024$3,126 
202512,190 
202611,517 
202710,497 
202810,203 
Thereafter32,300 
Total$79,833 
The following table sets forth the change in the carrying value of our goodwill balances by reportable segment for the nine months ended September 30, 2024:
(In thousands)Financial HealthPatient CareTotal
Gross value at December 31, 2023
$79,084 $136,432 $215,516 
Accumulated impairment— (35,913)(35,913)
Held for sale— (7,694)(7,694)
Carrying value at December 31, 202379,084 92,825 171,909 
Purchase price adjustment (Viewgol)664 — 664 
Carrying value as of September 30, 2024
$79,748 $92,825 $172,573 
Goodwill is evaluated for impairment annually on October 1, or more frequently if indicators of impairment are present or changes in circumstances suggest that impairment may exist.
During the first quarter of 2024, our share price experienced a sustained decline resulting in a decrease in our market capitalization. This decline in share price was identified as a triggering event requiring a quantitative assessment for goodwill impairment in all of our reporting segments.
We assessed goodwill in each of our reporting segments for impairment as of March 31, 2024, by using a combination of the income and market valuation approaches. Under the income approach, we used a discounted cash flow model, which utilizes present values of cash flows to estimate fair value. Our forecasted cash flows reflected conditions as of March 31, 2024, and reflected management’s anticipated business outlook for each reporting unit, which requires the use of estimates. The market approach applied selected trading multiples of companies comparable to the respective reporting units to the Company’s financial measures. Trading multiples selected for each reporting unit varied from the low end of the range of guideline public companies up to the median depending on the specific characteristics of each reporting unit. The income approach was given significantly more weight in determining the fair values. The approaches, which qualify as Level 3 within the fair value hierarchy, incorporate a number of market participant assumptions including, but not limited to, future cash flows, growth rates, and discount rates. The assumptions about future cash flows and growth rates are based on the Company’s forecasts and long-term plans. Discount rate assumptions are based on an assessment of the inherent risk of the respective reporting units. These quantitative evaluations of the fair values of each of our reporting units resulted in no impairment as of March 31, 2024. Given that the fair values of the reporting units are based on management’s best estimates, if actual results should differ from those estimates, impairment charges may be required in future periods.
Our share price continued to experience sustained decline during the first half of the second quarter of 2024. This decline in share price was identified as a triggering event requiring a quantitative assessment for goodwill impairment in all of our reporting segments.

On May 14, 2024, the Company announced a reorganization of its operating and reporting segment structure. This restructuring resulted in another triggering event requiring a quantitative assessment for goodwill impairment in our reporting units immediately pre- and post- reorganization as of that date. We utilized the same goodwill valuation approach
as described above. These quantitative evaluations of the fair values of the goodwill in each of our reporting units resulted in no impairment. No indicators of impairment were identified during the third quarter of 2024.
v3.24.3
LONG-TERM DEBT
 9 Months Ended
Sep. 30, 2024
Debt Disclosure [Abstract]  
LONG-TERM DEBT LONG-TERM DEBT
Long-term debt was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Term loan facility$57,250 $63,875 
Revolving credit facility120,416 135,723 
Debt obligations177,666 199,598 
Less: unamortized debt issuance costs(1,397)(1,187)
Debt obligation, net176,269 198,411 
Less: current portion(2,926)(3,141)
Long-term debt$173,343 $195,270 
As of September 30, 2024, the carrying value of debt approximated the fair value due to the variable interest rate, which reflected the market rate.
Credit Agreement
In conjunction with our acquisition of Healthland Holding Inc. in January 2016, we entered into a syndicated credit agreement with Regions Bank ("Regions") serving as administrative agent, which provided for a $125 million term loan facility and a $50 million revolving credit facility. On June 16, 2020, we entered into an Amended and Restated Credit Agreement that increased the aggregate principal amount of our credit facilities to $185 million, including a $75 million term loan facility and a $110 million revolving credit facility. On May 2, 2022, we entered into a First Amendment (the "First Amendment") to the Amended and Restated Credit Agreement that increased the aggregate principal amount of our credit facilities to $230 million, which includes a $70 million term loan facility and a $160 million revolving credit facility. There are no limitations on borrowing under the revolving credit facility other than that as of a date of borrowing there cannot be an ongoing event of default and there cannot be an event of default that would result from a new credit extension. In addition, the interest rate provisions of the First Amendment reflect the transition from the London Interbank Offered Rate ("LIBOR") to the Secured Overnight Financing Rate ("SOFR") as the new benchmark interest rate for each loan.
Each of our credit facilities continues to bear interest at a rate per annum equal to an applicable margin plus, at our option, either (1) the Adjusted SOFR rate for the relevant interest period, subject to a floor of 0.50%, (2) an alternate base rate determined by reference to the greater of (a) the prime lending rate of Regions, (b) the federal funds rate for the relevant interest period plus one half of one percent per annum and (c) the one month SOFR rate, subject to the aforementioned floor, plus one percent per annum, or (3) a combination of (1) and (2). The applicable margin for SOFR loans and the letter of credit fee ranges from 1.8% to 3.0%. The applicable margin for base rate loans ranges from 0.8% to 2.0%, in each case based on the Company's consolidated net leverage ratio.
Principal payments with respect to the term loan facility are due on the last day of each fiscal quarter beginning June 30, 2022, with quarterly principal payments of approximately $0.9 million through March 31, 2027, with maturity on May 2, 2027 or such earlier date as the obligations under the Amended and Restated Credit Agreement, as amended by the First Amendment, become due and payable pursuant to the terms of such agreement. Any principal outstanding under the revolving credit facility is due and payable on the maturity date.
Anticipated annual future maturities of the term loan facility and revolving credit facility are as follows as of September 30, 2024:
(In thousands)
2024$875 
20253,500 
20263,500 
2027169,791 
$177,666 
Our credit facilities are secured pursuant to the Amended and Restated Credit Agreement, dated as of June 16, 2020, among the parties identified as obligors therein and Regions, as collateral agent, on a first priority basis by a security interest in substantially all of the tangible and intangible assets (subject to certain exceptions) of the Company and certain subsidiaries of the Company, as guarantors (collectively, the “Subsidiary Guarantors”), including certain registered intellectual property and the capital stock of certain of the Company’s direct and indirect subsidiaries. Our obligations under the Amended and Restated Credit Agreement are also guaranteed by the Subsidiary Guarantors.
The First Amendment provides incremental facility capacity of $75 million, subject to certain conditions. The Amended and Restated Credit Agreement, as amended by the First Amendment, includes a number of restrictive covenants that, among other things and in each case subject to certain exceptions and baskets, impose operating and financial restrictions on the Company and the Subsidiary Guarantors, including the ability to incur additional debt; incur liens and encumbrances; make certain restricted payments, including paying dividends on the Company's equity securities or payments to redeem, repurchase, or retire the Company's equity securities (which are subject to our compliance, on a pro forma basis to give effect to the restricted payment, with the fixed charge coverage ratio and consolidated net leverage ratio described below); enter into certain restrictive agreements; make investments, loans and acquisitions; merge or consolidate with any other person; dispose of assets; enter into sale and leaseback transactions; engage in transactions with affiliates; and materially alter the business we conduct. The First Amendment requires the Company to maintain a minimum fixed charge coverage ratio of 1.25:1.00 throughout the duration of such agreement. Under the First Amendment, the Company is required to comply with a maximum consolidated net leverage ratio of 3.50:1.00. Further, under the First Amendment, in connection with any acquisition by the Company exceeding $25 million, the Company may elect to increase the maximum permitted consolidated net leverage ratio for the fiscal quarter in which the acquisition occurs and each of the following three fiscal quarters by 0.50:1.00 above the otherwise permitted maximum. If the consolidated net leverage ratio is less than 2.50:1.00, there is no limit on the incremental facility. The Amended and Restated Credit Agreement also contains customary representations and warranties, affirmative covenants and events of default. On March 10, 2023, the calculation of the fixed charge coverage ratio was amended pursuant to the Second Amendment to the Amended and Restated Credit Agreement in order to specifically exclude from the definition of fixed charges the Company's share repurchases conducted during the third and fourth quarters of 2022.
As of September 30, 2023, we were not in compliance with the fixed charge coverage ratio required by the Amended and Restated Credit Agreement. On November 8, 2023, the Company and the Subsidiary Guarantors entered into a Waiver with Regions Bank, as administrative agent, and various other lenders, which provided for a one-time waiver of this failure as an event of default. As of December 31, 2023, the Company was similarly not in compliance with the fixed charge coverage ratio required by the Amended and Restated Credit Agreement, and a one-time waiver was provided in conjunction with the Fourth Amendment to the Amended and Restated Credit Agreement (described below). Any failure by us to comply with this or another covenant in the future may result in an event of default. There can be no assurance that we will be able to continue to comply with this covenant or obtain amendments or waivers to avoid future covenant violations, or that such amendments or waivers will be available on commercially acceptable terms.
The First Amendment removed the requirement that the Company mandatorily prepay the credit facilities with excess cash flow generated during the prior fiscal year. The Company is permitted to voluntarily prepay the credit facilities at any time without penalty, subject to customary “breakage” costs with respect to prepayments of SOFR rate loans made on a day other than the last day of any applicable interest period.
Credit Facility - Third Amendment
On January 16, 2024, the Company entered into a Third Amendment (the “Third Amendment”) to the Amended and Restated Credit Agreement, dated as of June 16, 2020, by and among the Company; the Subsidiary Guarantors; Regions Bank, as administrative agent and collateral agent; and various other lenders from time to time. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Credit Agreement.
The Third Amendment modified the term “Consolidated EBITDA” to provide that the following amounts will be added back to Consolidated Net Income: (i) the reasonably expected value of all earn-out consideration in connection with any Permitted Acquisition, provided that the aggregate amount of fees and out-of-pocket expenses incurred in connection with anticipated Permitted Acquisitions which are not consummated during any period of four fiscal quarters ending on or after the Closing Date will not exceed the greater of $7 million and 10% of Consolidated EBITDA; (ii) any fees, costs or expenses related to the implementation of cost savings, operating expense reductions and synergies related to Permitted Acquisitions, restructurings and other initiatives; and (iii) costs and expenses related to the previously disclosed U.S. Securities and Exchange Commission investigation that occurred during the fiscal year ended December 31, 2023, in an aggregate amount not to exceed $1.25 million. Additionally, the Third Amendment (y) removed from the maximum aggregate amount of fees and expenses that can be added back to Consolidated Net Income any losses resulting from any
Asset Sale or Involuntary Disposition and (z) increased the maximum amount of fees and expenses that can be added back to Consolidated Net Income related to savings initiatives, Equity Transactions, the incurrence of Indebtedness and amendments to the Credit Documents from 10% to 15% of Consolidated EBITDA (determined prior to giving effect to such adjustments).
Credit Facility - Fourth Amendment
On February 29, 2024, the Company entered into a Fourth Amendment (the “Fourth Amendment”) to the Credit Agreement, by and among the Company; the Subsidiary Guarantors; the Administrative Agent; and various other lenders. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Credit Agreement.
The Fourth Amendment modified the term “Consolidated EBITDA” to provide that the additional following amounts will be added back to Consolidated Net Income: (i) costs and expenses related to the voluntary early retirement program during the fiscal year ending December 31, 2023; and (ii) fees, costs and expenses in categories identified to the Administrative Agent to the extent incurred during the fiscal year ending December 31, 2024, in an aggregate amount not to exceed $7.25 million. Additionally, the modified definition of “Consolidated EBITDA” limits the amount of pro forma “run rate” cost savings, operating expense reductions and synergies (collectively, “Savings”) related to the Viewgol acquisition that can be added back to Consolidated Net Income to an aggregate amount not to exceed $6.6 million; however, Savings related to the Viewgol acquisition are not subject to the cap of 15% of Consolidated EBITDA that otherwise applies to Savings related to Permitted Acquisitions, restructurings or cost savings initiatives.
Finally, the consolidated fixed charge coverage ratio covenant was decreased from 1.25:1.00 to 1.15:1.00 for each fiscal quarter ending March 31, 2024 through and including December 31, 2024. We were in compliance with the covenants contained in the Amended and Restated Credit Agreement, as amended, as of September 30, 2024.
v3.24.3
OPERATING LEASES
 9 Months Ended
Sep. 30, 2024
Leases [Abstract]  
OPERATING LEASES OPERATING LEASES
The Company leases office space in various locations in Alabama, Pennsylvania, Maryland, Mississippi, and Washington. These leases have terms expiring from 2024 through 2029 but do contain optional extension terms. Leases with an initial term of 12 months or less are not recorded on the balance sheet; we recognize lease expense for these leases on a straight-line basis over the lease term.
On April 30, 2023, the company terminated its lease agreement for approximately 12,500 square feet of office space in Plymouth, Minnesota. Pursuant to a Termination of Lease Agreement dated April 18, 2023, the Company paid $1.1 million to the landlord as consideration for the early termination. In connection with the lease termination, the Company derecognized the assets and liabilities associated with the operating lease and recorded a $0.1 million loss on the disposal of leasehold improvements.
Supplemental balance sheet information related to operating leases was as follows:
(In thousands)September 30,
2024		December 31,
2023
Operating lease assets:
Operating lease assets$3,451 $5,192 
Operating lease liabilities:
Other accrued liabilities1,0801,804
Operating lease liabilities, net of current portion2,520 3,074 
Total operating lease liabilities$3,600 $4,878 
Weighted average remaining lease term in years3.74.0
Weighted average discount rate4.1%4.2%
Because our leases do not provide an implicit rate, we use our incremental borrowing rate based on the information available at the lease commencement date in determining the present value of lease payments. We used the incremental borrowing rate on January 1, 2019, for operating leases that commenced prior to that date.
The future minimum lease payments payable under these operating leases subsequent to September 30, 2024 are as follows:
(In thousands)
2024$399 
20251,059 
20261,020 
2027708 
2028462 
Thereafter231 
Total lease payments3,879 
Less imputed interest(279)
Total$3,600 
Total lease expense for the nine months ended September 30, 2024 and 2023 was $1.4 million and $1.5 million, respectively.
Total cash paid for amounts included in the measurement of lease liabilities within operating cash flows from operating leases for the nine months ended September 30, 2024 and 2023 was $1.4 million and $1.5 million, respectively.
v3.24.3
COMMITMENTS AND CONTINGENCIES
 9 Months Ended
Sep. 30, 2024
Commitments and Contingencies Disclosure [Abstract]  
COMMITMENTS AND CONTINGENCIES COMMITMENTS AND CONTINGENCIES
From time to time, the Company is involved in routine litigation that arises in the ordinary course of business. Management does not believe it is reasonably possible that such matters will have a material adverse effect on the Company’s financial statements. The Company recorded a liability of $1.0 million related to contingent consideration for Viewgol's former equity holders as of December 31, 2023. The Company revalued the contingent consideration liability as of September 30, 2024, which resulted in a write-off of the previously recorded liability.
The write-off of the liability resulted in the Company recognizing a gain on the change in fair value of contingent consideration of $1.0 million for the three and nine months ended September 30, 2024, which is included in “Other Income (expense)” in the accompanying condensed consolidated statements of operations.
v3.24.3
FAIR VALUE
 9 Months Ended
Sep. 30, 2024
Fair Value Disclosures [Abstract]  
FAIR VALUE FAIR VALUE
FASB Codification topic, Fair Value Measurements and Disclosures, establishes a framework for measuring fair value and expands financial statement disclosures about fair value measurements. Fair value is the price that would be received to sell an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date. The Codification does not require any new fair value measurements, but rather applies to all other accounting pronouncements that require or permit fair value measurements. The Codification requires that assets and liabilities carried at fair value be classified and disclosed in one of the following three categories:
Level 1: Quoted market prices in active markets for identical assets or liabilities.
Level 2: Observable market-based inputs or unobservable inputs that are corroborated by market data.
Level 3: Unobservable inputs that are not corroborated by market data.
The fair value of contingent consideration represents the potential earnout incentive for Viewgol’s former equity holders. We estimated the fair value of this contingent consideration based on the probability of Viewgol meeting EBITDA targets (subject to certain pro-forma adjustments). Management reviews the historical and projected performance of Viewgol and uses an option pricing method to revalue the contingent consideration. The revaluation requires management to make certain assumptions and represents management’s best estimate at the valuation date. As noted above, the Company revalued the contingent consideration liability as of September 30, 2024, which resulted in a write-off of the previously recorded liability.
v3.24.3
SEGMENT REPORTING
 9 Months Ended
Sep. 30, 2024
Segment Reporting [Abstract]  
SEGMENT REPORTING SEGMENT REPORTING
Our chief operating decision makers ("CODM") previously identified the following three operating and reportable segments: RCM, EHR, and Patient Engagement. In May 2024, the Company made a number of changes to its organizational structure and management system to better align the Company's operating model with its strategic initiatives. As a result, the Company changed from three operating and reportable segments of (i) RCM, (ii) EHR and (iii) Patient Engagement to two operating and reportable segments of (i) EHR and (ii) RCM. These two segments are distinct business units with unique market dynamics and opportunities. They represent the components of the Company for which separate financial information is available and is utilized on a regular basis by the CODM in assessing segment performance and in allocating the Company's resources. The Patient Engagement segment results were transitioned into the EHR segment for all periods presented.
During the Company’s realignment the reportable segments naming convention was updated. The previously reported RCM segment has been updated to Financial Health and the former EHR segment is now referred to as Patient Care. There were no additional changes to the composition of the Company’s reportable segments in connection with the name changes. The financial statements and accompanying footnotes have been updated with the new segment names.
Management evaluates the performance of the segments based on revenues and adjusted EBITDA1. Management believes adjusted EBITDA is a useful measure to assess the performance and liquidity of the Company as it provides meaningful operating results by excluding the effects of expenses that are not reflective of its operating business performance. Our CODM group is comprised of the Chief Executive Officer, Chief Operating Officer, and Chief Financial Officer. Accounting policies for each of the reportable segments are the same as those used on a consolidated basis.
Adjusted EBITDA consists of GAAP net income (loss) as reported and adjusts for (i) depreciation expense; (ii) amortization of software development costs; (iii) amortization of acquisition-related intangibles; (iv) stock-based compensation; (v) severance; (vi) other non-recurring charges; (vii) interest expense and other, net; and (viii) the provision (benefit) for income taxes. There are no intersegment revenues to be eliminated in computing segment revenue.
The CODM do not evaluate operating segments nor make decisions regarding operating segments based on assets. Consequently, we do not disclose total assets by reportable segment.
The following table presents a summary of the revenues and adjusted EBITDA of our two operating segments for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Revenues by segment:
Financial Health$54,271 $46,582 $161,417 $142,973 
Patient Care
Recurring revenue
Acute care26,584 29,068 80,726 88,420 
Post-acute care— 3,594 597 11,230 
Total recurring Patient Care revenue26,584 32,662 81,323 99,650 
Non-recurring revenue
Acute care2,975 3,118 8,996 9,869 
Post-acute care— 350 70 1,075 
Total non-recurring Patient Care revenue2,975 3,468 9,066 10,944 
Total Patient Care revenue$29,559 $36,130 $90,389 $110,594 
Total revenues$83,830 $82,712 $251,806 $253,567 
Adjusted EBITDA by segment:
Financial Health$9,562 $4,623 $23,767 18,205 
Patient Care4,260 5,099 12,083 17,388 
Total adjusted EBITDA$13,822 $9,722 $35,850 $35,593 

The following table reconciles net income to adjusted EBITDA:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Net loss, as reported$(9,809)$(3,562)(17,374)(3,315)
Depreciation expense279 297 1,079 1,392 
Amortization of software development costs3,057 2,194 11,779 5,506 
Amortization of acquisition-related intangibles3,126 4,014 9,379 12,043 
Stock-based compensation1,398 1,038 3,698 2,162 
Severance and other non-recurring charges4,018 7,392 12,449 15,313 
Interest expense3,777 2,847 11,826 7,719 
Change in fair value of contingent consideration(1,044)— (1,044)— 
Loss on disposal of property and equipment1,648 — 1,648 117 
Gain on sale of AHT28 — (1,221)— 
Provision (benefit) for income taxes7,344 (4,498)3,631 (5,344)
Total adjusted EBITDA$13,822 $9,722 $35,850 $35,593 
Certain of the items excluded or adjusted to arrive at adjusted EBITDA are described below:
•Amortization of software development costs – Software development costs amortization expense is a non-cash expense arising from the costs incurred for capitalized internally developed software. We exclude software development costs amortization expense from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods as a result of new capitalized software development costs and full amortization of previously capitalized software development costs.
•Amortization of acquisition-related intangibles - Acquisition-related amortization expense is a non-cash expense arising primarily from the acquisition of intangibles in connection with acquisitions or investments. We exclude acquisition-related amortization expense from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods as a result of new acquisitions and full amortization of previously acquired intangible assets.
•Stock-based compensation - Stock-based compensation expense is a non-cash expense arising from the grant of stock-based awards. We exclude stock-based compensation expense from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods as a result of the timing and valuation of grants of new stock-based awards, including grants in connection with acquisitions.
•Severance and other non-recurring charges - We exclude severance expenses (primarily related to costs associated with our recent business transformation initiative) and other non-recurring charges (such as interest income, service charges, and other (income)/loss, and foreign currency (gain)/loss) from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods.
•Interest expense - Interest expense represents (i) interest incurred on our term loan and revolving credit facility and (ii) non-cash interest expense. We exclude interest expense from non-GAAP financial measures because we believe these amounts relate to specific transactions and, as such, may not directly correlate to the underlying performance of our business operations.
•Change in fair value of contingent consideration - The purchase agreement for our acquisition of Viewgol in 2023 contained contingent consideration, or “earnout,” provisions whereby the previous shareholders of Viewgol would receive additional consideration depending on the achievement of certain performance metrics. After the initial measurement period, U.S. GAAP requires that any adjustments to the estimated fair value of this contingent liability, including upon final determination of amounts due, should be recorded in the relevant period’s earnings. We exclude gains on contingent consideration from non-GAAP financial measures because we believe (i) the amount of such gains in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such gains can vary significantly between periods.
•Loss on disposal of property and equipment - Loss on disposal of property and equipment represents the excess of book value of assets sold over the proceeds received in connection with the sale of property and equipment sold during the period. We exclude loss on disposal of property and equipment from non-GAAP financial measures because we believe (i) the amount of such gains gain or loss in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such gains gain or loss can vary significantly between periods.
•Gain on sale of AHT - Gain on sale of AHT represents the excess of proceeds received over the net assets sold from our sale of AHT, our previously wholly-owned post-acute business, in January 2024. We exclude gain on sale of AHT from non-GAAP financial measures because we believe the amount relates to a specific transaction and, as such, may not directly correlate to the underlying performance of our business operations
v3.24.3
Pay vs Performance Disclosure - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Pay vs Performance Disclosure        
Net loss $ (9,809) $ (3,562) $ (17,374) $ (3,315)
v3.24.3
Insider Trading Arrangements
 3 Months Ended
Sep. 30, 2024
Trading Arrangements, by Individual  
Rule 10b5-1 Arrangement Adopted false
Non-Rule 10b5-1 Arrangement Adopted false
Rule 10b5-1 Arrangement Terminated false
Non-Rule 10b5-1 Arrangement Terminated false
v3.24.3
BASIS OF PRESENTATION (Policies)
 9 Months Ended
Sep. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Basis of Presentation
Basis of Presentation
The accompanying unaudited condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”) and include all adjustments that, in the opinion of management, are necessary for a fair presentation of the results of the periods presented. All such adjustments are considered of a normal recurring nature. Quarterly results of operations are not necessarily indicative of annual results.
Certain footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”) have been condensed or omitted. The condensed consolidated balance sheet as of December 31, 2023 was derived from the audited consolidated balance sheet at that date. These unaudited condensed consolidated financial statements should be read in conjunction with the audited financial statements of TruBridge, Inc. (“TruBridge” or the “Company”) for the year ended December 31, 2023 and the notes thereto contained in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023.
Principles of Consolidation
Principles of Consolidation
The condensed consolidated financial statements of TruBridge include the accounts of the Company and its wholly-owned subsidiaries. All significant intercompany balances and transactions have been eliminated.
Recent Account Pronouncements RECENT ACCOUNTING PRONOUNCEMENTS
In November 2023, the Financial Accounting Standard Board (“FASB”) issued Accounting Standard Update (“ASU”) 2023-07, “Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures” (“ASU 2023-07”), which is intended to improve reportable segment disclosure requirements, primarily through additional and more detailed information about a reportable segment's expenses. The guidance is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted. The guidance is to be applied retrospectively to all prior periods presented in the financial statements. Upon transition, the segment expense categories and amounts disclosed in the prior periods should be based on the significant segment expense categories identified and disclosed in the period of adoption. The Company is currently evaluating the potential impact of adopting ASU 2023-07.
In December 2023, the FASB issued ASU 2023-09, “Income Taxes (Topic 740): Improvements to Income Tax Disclosures” (“ASU 2023-09”), which requires public entities to provide disclosure of disaggregated information in the entity’s tax rate reconciliation, as well as disclosure of income taxes paid disaggregated by jurisdiction. ASU 2023-09 is effective for fiscal years beginning after December 15, 2024, with early adoption permitted. The Company is currently evaluating the impact of adopting ASU 2023-09.
Revenue Recognition
Our contracts with customers can include various combinations of products and services, which products and services are generally distinct and accounted for as separate performance obligations. Revenue is recognized upon transfer of control of promised products or services to clients in an amount that reflects the consideration we expect to receive in exchange for those products and services. The Company employs the 5-step revenue recognition model under ASC 606, Revenue from Contracts with Customers, to: (1) identify the contract with the client, (2) identify the performance obligations in the contract, (3) determine the transaction price, (4) allocate the transaction price to the performance obligations in the contract, and (5) recognize revenue when (or as) the entity satisfies a performance obligation.
Revenue is recognized net of shipping charges and any taxes collected from clients, which are subsequently remitted to governmental authorities.
•Financial Health
Our Financial Health business unit provides an array of revenue cycle management (“RCM”) services consisting of accounts receivable management, private pay services, insurance services, medical coding, electronic billing, statement processing, payroll processing, and contract management. Fees are recognized over the period of the client contractual relationship as the services are performed based on the stand-alone selling price (“SSP”), net of discounts, which is determined based on observable stand-alone selling prices. Fees for many of these services are invoiced, and revenue recognized accordingly, based on the volume of transactions or a percentage of client accounts receivable collections. Payment is due monthly for RCM services with certain amounts varying based on utilization and/or volumes.
Our Financial Health business unit also provides professional IT services. Revenue from professional IT services is recognized as the services are performed based on SSP, which is determined by observable stand-alone selling prices. Payment is due monthly as services are performed.
Lastly, our Financial Health business unit also provides certain software solutions and related support under Software as a Service (“SaaS”) arrangements and time-based software licenses. Revenue from SaaS arrangements is recognized in a manner consistent with SaaS arrangements for electronic health records (“EHR”) software, as discussed below. Revenue from time-based software licenses is recognized upon delivery to the client (“point in time”) and revenue from non-license components (i.e., support) is recognized ratably over the respective contract term (“over time”). SSP for time-based licenses is determined using the residual approach, while the non-license component is based on cost plus reasonable margin.
•Patient Care
The Company enters into contractual obligations to sell perpetual software licenses, installation, conversion, and related training services, software application support, hardware, and hardware maintenance services to acute care hospitals. The Company also enters into contractual obligations to sell time-based software licenses, implementation and customization professional services, and software application support services to a variety of healthcare organizations, including hospital systems, health ministries, and government and non-profit organizations.
•Non-recurring Revenues
•Perpetual software licenses and installation, conversion, and related training services are not considered separate and distinct performance obligations due to the proprietary nature of our software and are, therefore, accounted for as a single performance obligation on a module-by-module basis. Revenue is recognized as each module's implementation is completed based on the module's SSP, net of discounts. We determine each module's SSP using the residual method. Fees for licenses and installation, conversion, and related training services are typically due in three installments: (1) at placement of order, (2) upon installation of software and commencement of training, and (3) upon satisfactory completion of monthly accounting cycle or end-of-month operation by application and as applicable for each application. Often, short-term and/or long-term financing arrangements are provided for software implementations; refer to Note 11 - Financing Receivables for further information. Patient Care implementations include a system warranty that terminates thirty days from the software go-live date, the date which the client begins using the system in a live environment.
•Hardware revenue is recognized separately from software licenses at the point in time it is delivered to the client. The SSP of hardware is cost plus a reasonable margin and revenue is recognized on a gross basis. Payment is generally due upon delivery of the hardware to the client. Standard manufacturer warranties apply to hardware.
•Perpetual software licenses are sold only to one re-seller client and are considered a separate and distinct performance obligation. Revenue is recognized at the point in time perpetual licenses are delivered to the client, which occurs at the time of sale. The SSP of perpetual licenses is directly observable. Payment is generally due upon delivery of licenses.
•Implementation and customization services are considered a separate and distinct performance obligation. Revenue is recognized over time based on SSP, which is generally directly observable. Payment for professional services is typically due in two installments: (1) upon signature of the agreement and (2) upon customer acceptance of the delivered services.
•Recurring Revenues
•Software application support and hardware maintenance services sold with software licenses and hardware are separate and distinct performance obligations. Revenue for support and maintenance services is recognized based on SSP, which is the renewal price, ratably over the life of the contract, which is generally three to five years. Payment is due monthly for support and maintenance services provided.
•Subscriptions to third-party content revenue is recognized as a separate performance obligation ratably over the subscription term based on SSP, which is cost plus a reasonable margin, and revenue is recognized on a gross basis. Payment is due monthly for subscriptions to third party content.
•SaaS arrangements for EHR software and related conversion and training services are considered a single performance obligation. Revenue is recognized on a monthly basis as the SaaS service is provided to the client over the contract term. Payment is due monthly for SaaS services provided.
•Term-based software licenses are considered a separate and distinct performance obligation. Revenue is recognized based on SSP, which is directly observable, at the point in time the term-based licenses are delivered to the client or upon annual renewal. Payment is generally due upon delivery of licenses or upon annual renewal.
•Software application support services sold with software licenses are separate and distinct performance obligations. The related revenues are recognized based on SSP, which is the renewal price, ratably over the life of the contract, which is generally three to five years. Payment is generally due for the full amount of annual support fees at the beginning of an annual license term.
Refer to Note 17 - Segment Reporting for further information, including revenue by client base (acute care or post-acute care) bifurcated by recurring and non-recurring revenue.
Deferred Revenue
Deferred revenue represents amounts invoiced to clients for which the services under contract have not been completed and revenue has not been recognized, including annual renewals of certain software subscriptions and customer deposits for implementations to be performed at a later date. Revenue is recognized ratably over the life of the software subscriptions as services are provided and at the point-in-time when implementations have been completed.
The deferred revenue recorded during the nine months ended September 30, 2024 and 2023 is comprised primarily of the annual renewals of certain software subscriptions billed during the first quarter of each year and deposits collected for future Patient Care installations. The deferred revenue recognized as revenue during the nine months ended September 30, 2024 and 2023 is comprised primarily of the periodic recognition of annual renewals that were deferred until earned and deposits for future EHR installations that were earned during the period.
Costs to Obtain and Fulfill Contracts with a Customer
Costs to obtain contracts include the sales commission paid to the Company sales force related to SaaS and Financial Health arrangements, which are capitalized and amortized ratably over the expected life of the customer contract. As a practical expedient, we generally recognize the incremental costs of obtaining a contract as an expense when incurred if the amortization period of the asset would have been one year or less. Costs to obtain a contract are expensed within the caption “Expenses - Sales and marketing” in the accompanying condensed consolidated statements of operations.
Contract fulfillment costs related to the implementation of SaaS arrangements are capitalized and amortized ratably over the expected life of the customer contract. Costs to fulfill contracts consist of the payroll costs for the implementation of SaaS arrangements, including time for training, conversions, and installation that is necessary for the software to be utilized. Contract fulfillment costs are expensed within the caption “Costs of revenue (exclusive of amortization and depreciation) - Patient Care” in the accompanying condensed consolidated statements of operations.
Remaining Performance Obligations
Disclosures regarding remaining performance obligations are not considered material as the overwhelming majority of the Company's remaining performance obligations either (a) are related to contracts with an expected duration of one year or less, or (b) exhibit revenue recognition in the amount to which the Company has the right to invoice.
Net Income (Loss) Per Share
The Company presents basic and diluted earnings per share (“EPS”) data for its common stock. Basic EPS is calculated by dividing the net income attributable to stockholders of the Company by the weighted average number of shares of common stock outstanding during the period. Diluted EPS is determined by adjusting the net income attributable to stockholders of the Company and the weighted average number of shares of common stock outstanding during the period for the effects of all dilutive potential common shares, including awards under stock-based compensation arrangements.
The Company's unvested restricted stock awards (see Note 10 - Stock-Based Compensation and Equity) are considered participating securities under ASC 260, Earnings Per Share, because they entitle holders to non-forfeitable rights to dividends until the awards vest or are forfeited. When a company has a security that qualifies as a “participating security,” the Codification requires the use of the two-class method when computing basic EPS. The two-class method is an earnings allocation formula that determines EPS for each class of common stock and participating security according to dividends declared (or accumulated) and participation rights in undistributed earnings. In determining the amount of net income to allocate to common stockholders, income is allocated to both common stock and participating securities based on their respective weighted average shares outstanding for the period, with net income attributable to common stockholders ultimately equaling net income less net income attributable to participating securities. Diluted EPS for the Company's common stock is computed using the more dilutive of the two-class method or the treasury stock method.
Income Taxes
The Company determines the tax provision for interim periods using an estimate of our annual effective tax rate ("ETR"), adjusted for discrete items, if any, that are taken into account in the relevant period. Each quarter we update our estimate of the annual ETR, and if our estimated tax rate changes, we make a cumulative adjustment. If a reliable estimate of the annual ETR cannot be made, the actual ETR for the year to date may be the best estimate of the annual ETR.
Fair Value
FASB Codification topic, Fair Value Measurements and Disclosures, establishes a framework for measuring fair value and expands financial statement disclosures about fair value measurements. Fair value is the price that would be received to sell an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date. The Codification does not require any new fair value measurements, but rather applies to all other accounting pronouncements that require or permit fair value measurements. The Codification requires that assets and liabilities carried at fair value be classified and disclosed in one of the following three categories:
Level 1: Quoted market prices in active markets for identical assets or liabilities.
Level 2: Observable market-based inputs or unobservable inputs that are corroborated by market data.
Level 3: Unobservable inputs that are not corroborated by market data.
v3.24.3
REVENUE RECOGNITION (Tables)
 9 Months Ended
Sep. 30, 2024
Revenue from Contract with Customer [Abstract]  
Schedule of Contract with Customer, Asset and Liability
The following table details deferred revenue for the three and nine months ended September 30, 2024 and 2023, included in the condensed consolidated balance sheets:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Beginning balance$9,842 $9,885 $8,677 $11,590 
Deferred revenue recorded7,803 2,793 16,033 13,417 
Less deferred revenue recognized as revenue(7,410)(3,872)(14,475)(16,201)
Ending balance$10,235 $8,806 $10,235 $8,806 
Schedule of Capitalized Contract Cost The following table details the costs to obtain and fulfill contracts with customers for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Beginning balance$12,896 $12,576 $13,115 $11,577 
Costs to obtain and fulfill contracts capitalized1,686 1,531 5,116 5,221 
Less costs to obtain and fulfill contracts recognized as expense(1,751)(1,523)(5,400)(4,214)
Ending balance$12,831 $12,584 $12,831 $12,584 
v3.24.3
BUSINESS COMBINATIONS AND DISPOSITIONS (Tables)
 9 Months Ended
Sep. 30, 2024
Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]  
Schedule of Assets and Liabilities of Held for Sale and Results of Disposal Group
The accompanying condensed consolidated balance sheet as of December 31, 2023 includes amounts related to this Transaction under the captions "Assets held for sale" and "Liabilities held for sale," the details of which are as follows as of December 31, 2023:
(In thousands)
Assets held for sale
Accounts receivable, net$3,087 
Financing receivables, net37 
Prepaid expenses34 
Software costs, net3,386 
Intangibles, net11,739 
Goodwill7,694 
Total$25,977 
Liabilities held for sale
Accounts payable$178 
Other accrued liabilities576 
Deferred tax liability
223 
Total$977 
The following table presents the pretax loss for AHT that is included in our condensed consolidated statement of operations for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Pretax loss$— $(391)$(241)$(767)
Schedule of Recognized Identified Assets Acquired and Liabilities Assumed
The preliminary estimated fair values of assets acquired and liabilities assumed as of December 31, 2023, and as updated through September 30, 2024, are as follows:
(In thousands)Purchase Price Allocation as of December 31, 2023Purchase Price Allocation as of September 30, 2024
Acquired cash$1,449 $1,449 
Accounts receivable2,233 2,233 
Prepaid expenses132 132 
Property and equipment1,112 1,112 
Intangible assets17,720 17,720 
Goodwill17,263 17,927 
Accounts payable and accrued liabilities(711)(711)
Contingent consideration(1,044)(1,044)
Net assets acquired$38,154 $38,818 
v3.24.3
PROPERTY AND EQUIPMENT (Tables)
 9 Months Ended
Sep. 30, 2024
Property, Plant and Equipment [Abstract]  
Schedule of Property and Equipment
Property and equipment, net was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Land$2,848 $2,848 
Buildings and improvements64 8,481 
Computer equipment11,325 10,104 
Leasehold improvements631 631 
Office furniture and fixtures633 586 
Automobiles18 18 
Property and equipment, gross15,519 22,668 
Less: accumulated depreciation(10,470)(13,694)
Property and equipment, net$5,049 $8,974 
v3.24.3
SOFTWARE DEVELOPMENT (Tables)
 9 Months Ended
Sep. 30, 2024
Research and Development [Abstract]  
Schedule of Software Development, Net
Software development costs, net was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Software development costs$65,015 $51,349 
Less: accumulated amortization(23,989)(12,210)
Software development costs, net$41,026 $39,139 
v3.24.3
OTHER ACCRUED LIABILITIES (Tables)
 9 Months Ended
Sep. 30, 2024
Payables and Accruals [Abstract]  
Schedule of Other Accrued Liabilities
Other accrued liabilities was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Salaries and benefits$10,147 $5,194 
Severance1,899 5,806 
Commissions714 1,185 
Contingent consideration— 1,044 
Operating lease liabilities, current portion1,080 1,804 
Other4,581 4,859 
Other accrued liabilities$18,421 $19,892 
v3.24.3
NET LOSS PER SHARE (Tables)
 9 Months Ended
Sep. 30, 2024
Earnings Per Share [Abstract]  
Schedule of Earnings Per Share, Basic and Diluted
The following is a calculation of the basic and diluted EPS for the Company's common stock, including a reconciliation between net income and net income attributable to common stockholders:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands, except per share data)2024202320242023
Net loss$(9,809)$(3,562)$(17,374)$(3,315)
Less: Net loss attributable to participating securities399 82 638 73 
Net loss attributable to common stockholders$(9,410)$(3,480)$(16,736)$(3,242)
Weighted average shares outstanding used in basic per common share computations14,323 14,205 14,290 14,181 
Add: Dilutive potential common shares— — — — 
Weighted average shares outstanding used in diluted per common share computations14,323 14,205 14,290 14,181 
Basic EPS$(0.66)$(0.24)$(1.17)$(0.23)
Diluted EPS$(0.66)$(0.24)$(1.17)$(0.23)
v3.24.3
STOCK-BASED COMPENSATION AND EQUITY (Tables)
 9 Months Ended
Sep. 30, 2024
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]  
Schedule of Stock-Based Compensation Expense
The following table details total stock-based compensation expense for the three and nine months ended September 30, 2024 and 2023, included in the condensed consolidated statements of operations:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Costs of revenue (exclusive of amortization and depreciation)$223 $237 $489 $558 
Other expenses (including G&A, S&M, and product development)1,175 801 3,209 1,604 
Pre-tax stock-based compensation expense1,398 1,038 3,698 2,162 
Less: income tax effect(294)(228)(777)(476)
Net stock-based compensation expense$1,104 $810 $2,921 $1,686 
Restricted Stock  
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]  
Schedule of Activity Under Restricted and Performance Stock Plans
A summary of restricted stock activity under the Plan during the nine months ended September 30, 2024 and 2023 is as follows:
Nine Months Ended September 30, 2024Nine Months Ended September 30, 2023
SharesWeighted-Average
Grant Date
Fair Value Per Share		SharesWeighted-Average
Grant Date
Fair Value Per Share
Unvested restricted stock outstanding at beginning of period343,315 $29.08 281,161 $32.24 
Granted496,546 10.03 210,351 26.44 
Vested(167,064)30.10 (145,529)31.35 
Forfeited(71,725)22.66 (2,668)29.23 
Unvested restricted stock outstanding at end of period601,072 $14.14 343,315 $29.08 
Performance Shares  
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]  
Schedule of Activity Under Restricted and Performance Stock Plans
A summary of performance share award activity under the Plan during the nine months ended September 30, 2024 and 2023 is as follows, based on the target award amounts set forth in the performance share award agreements:
Nine Months Ended September 30, 2024Nine Months Ended September 30, 2023
SharesWeighted-Average
Grant Date
Fair Value Per Share		SharesWeighted-Average
Grant Date
Fair Value Per Share
Performance share awards outstanding at beginning of period273,791 $33.17 252,375 $31.84 
Granted323,461 10.60 122,071 31.21 
Forfeited or unearned(116,922)24.95 (100,655)27.46 
Performance share awards outstanding at end of period480,330 $18.60 273,791 $33.17 
v3.24.3
FINANCING RECEIVABLES (Tables)
 9 Months Ended
Sep. 30, 2024
Receivables [Abstract]  
Schedule of Components of Short Term Payment Plans These receivables, included in the current portion of financing receivables, were comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Short-term payment plans, gross$913 $788 
Less: allowance for losses(46)(39)
Short-term payment plans, net$867 $749 
Schedule of Components of Lease Receivables
The components of these receivables were as follows at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Long-term financing arrangements, gross$5,129 $5,212 
Less: allowance for expected credit losses(377)(377)
Less: unearned income(255)(361)
Long-term financing arrangements, net$4,497 $4,474 
Schedule of Future Minimum Lease Payments to be Received
Future minimum payments to be received subsequent to September 30, 2024 are as follows:
(In thousands)
Years Ending December 31,
2024$2,420 
20252,225 
2026309 
2027100 
202862 
Thereafter13 
Total minimum payments to be received5,129 
Less: allowance for expected credit losses(377)
Less: unearned income(255)
Receivables, net$4,497 
Schedule of Allowance for Financing Credit Losses
The following table is a roll-forward of the allowance for expected credit losses for the nine months ended September 30, 2024 and year ended December 31, 2023:
(In thousands)Balance at Beginning of Period
Change in Provision
Charge-offsRecoveriesSale of AHTBalance at End of Period
September 30, 2024$416 $9 $— $— $(2)$423 
December 31, 2023$549 $(133)$— $— $— $416 
Schedule of Analysis of Age of Financing Receivables Amounts The following is an analysis of the age of financing receivables amounts (excluding short-term payment plans) that have been reclassified to trade accounts receivable and were past due as of September 30, 2024 and December 31, 2023:
(In thousands)1 to 90 Days Past Due91 to 180 Days Past Due181 + Days Past DueTotal Past Due
September 30, 2024$455 $267 $572 $1,294 
December 31, 2023$857 $231 $323 $1,411 
Schedule of Financing Receivable Credit Quality Indicators The table below categorizes customer financing receivable balances (excluding short-term payment plans) based on the age of the oldest payment outstanding that has been reclassified to trade accounts receivable:
(In thousands)September 30,
2024		December 31, 2023
Stratification of uninvoiced client financing receivables based on aging of related trade accounts receivable:
Uninvoiced client financing receivables related to trade accounts receivable that are 1 to 90 Days Past Due$973 $1,068 
Uninvoiced client financing receivables related to trade accounts receivable that are 91 to 180 Days Past Due
839 1,720 
Uninvoiced client financing receivables related to trade accounts receivable that are 181 + Days Past Due
1,413 965 
Total uninvoiced client financing receivables balances of clients with a trade accounts receivable$3,225 $3,753 
Total uninvoiced client financing receivables of clients with no related trade accounts receivable1,649 1,098 
Total financing receivables with contractual maturities of one year or less913 788 
Less: allowance for expected credit losses(423)(416)
Total financing receivables$5,364 $5,223 
v3.24.3
INTANGIBLE ASSETS AND GOODWILL (Tables)
 9 Months Ended
Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of Definite-lived Intangible Assets
The following tables summarize the gross carrying amounts, accumulated amortization and accumulated impairment of identifiable intangible assets with definite lives by major class as of September 30, 2024 and December 31, 2023:
September 30, 2024
(In thousands)Customer RelationshipsTrademarkDeveloped TechnologyNon-Compete AgreementsTotal
Gross carrying amount, beginning of period$116,470 $7,720 $31,900 $1,620 $157,710 
Accumulated amortization (47,851)(5,378)(21,541)(765)(75,535)
Accumulated impairment— (2,342)— — (2,342)
Net intangible assets as of September 30, 2024
$68,619 $— $10,359 $855 $79,833 
Weighted average remaining years of useful life7.80.08.22.88.0
December 31, 2023
(In thousands)Customer RelationshipsTrademarkDeveloped TechnologyNon-Compete AgreementsTotal
Gross carrying amount, beginning of period $132,170 $12,320 $40,800 $1,400 $186,690 
Intangible assets acquired 16,100 — 1,400 220 17,720 
Accumulated amortization(63,686)(6,974)(29,934)(522)(101,116)
Accumulated impairment— (2,342)(2,342)
Held for sale(8,735)(3,004)(11,739)
Net intangible assets as of December 31, 2023
$75,849 $— $12,266 $1,098 $89,213 
Schedule of Remaining Amortization of Definite-lived Intangible Assets The following table represents the remaining amortization of definite-lived intangible assets as of September 30, 2024:
(In thousands)
For the year ended December 31,
2024$3,126 
202512,190 
202611,517 
202710,497 
202810,203 
Thereafter32,300 
Total$79,833 
Schedule of Rollforward of Goodwill Balances
The following table sets forth the change in the carrying value of our goodwill balances by reportable segment for the nine months ended September 30, 2024:
(In thousands)Financial HealthPatient CareTotal
Gross value at December 31, 2023
$79,084 $136,432 $215,516 
Accumulated impairment— (35,913)(35,913)
Held for sale— (7,694)(7,694)
Carrying value at December 31, 202379,084 92,825 171,909 
Purchase price adjustment (Viewgol)664 — 664 
Carrying value as of September 30, 2024
$79,748 $92,825 $172,573 
v3.24.3
LONG-TERM DEBT (Tables)
 9 Months Ended
Sep. 30, 2024
Debt Disclosure [Abstract]  
Schedule of Long-term Debt
Long-term debt was comprised of the following at September 30, 2024 and December 31, 2023:
(In thousands)September 30,
2024		December 31, 2023
Term loan facility$57,250 $63,875 
Revolving credit facility120,416 135,723 
Debt obligations177,666 199,598 
Less: unamortized debt issuance costs(1,397)(1,187)
Debt obligation, net176,269 198,411 
Less: current portion(2,926)(3,141)
Long-term debt$173,343 $195,270 
Schedule of Annual Future Maturities of the Term Loan Facility and Revolving Credit Facility
Anticipated annual future maturities of the term loan facility and revolving credit facility are as follows as of September 30, 2024:
(In thousands)
2024$875 
20253,500 
20263,500 
2027169,791 
$177,666 
v3.24.3
OPERATING LEASES (Tables)
 9 Months Ended
Sep. 30, 2024
Leases [Abstract]  
Schedule of Lease, Supplemental Balance Sheet Information
Supplemental balance sheet information related to operating leases was as follows:
(In thousands)September 30,
2024		December 31,
2023
Operating lease assets:
Operating lease assets$3,451 $5,192 
Operating lease liabilities:
Other accrued liabilities1,0801,804
Operating lease liabilities, net of current portion2,520 3,074 
Total operating lease liabilities$3,600 $4,878 
Weighted average remaining lease term in years3.74.0
Weighted average discount rate4.1%4.2%
Schedule of Operating Lease, Liability, Maturity
The future minimum lease payments payable under these operating leases subsequent to September 30, 2024 are as follows:
(In thousands)
2024$399 
20251,059 
20261,020 
2027708 
2028462 
Thereafter231 
Total lease payments3,879 
Less imputed interest(279)
Total$3,600 
v3.24.3
SEGMENT REPORTING (Tables)
 9 Months Ended
Sep. 30, 2024
Segment Reporting [Abstract]  
Schedule of Segment Reporting Information, by Segment
The following table presents a summary of the revenues and adjusted EBITDA of our two operating segments for the three and nine months ended September 30, 2024 and 2023:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Revenues by segment:
Financial Health$54,271 $46,582 $161,417 $142,973 
Patient Care
Recurring revenue
Acute care26,584 29,068 80,726 88,420 
Post-acute care— 3,594 597 11,230 
Total recurring Patient Care revenue26,584 32,662 81,323 99,650 
Non-recurring revenue
Acute care2,975 3,118 8,996 9,869 
Post-acute care— 350 70 1,075 
Total non-recurring Patient Care revenue2,975 3,468 9,066 10,944 
Total Patient Care revenue$29,559 $36,130 $90,389 $110,594 
Total revenues$83,830 $82,712 $251,806 $253,567 
Adjusted EBITDA by segment:
Financial Health$9,562 $4,623 $23,767 18,205 
Patient Care4,260 5,099 12,083 17,388 
Total adjusted EBITDA$13,822 $9,722 $35,850 $35,593 
Schedule of Reconciliation of Net Income from Continuing Operations to Adjusted Income (Loss) from Before Interest, Taxes, Depreciation and Amortization
The following table reconciles net income to adjusted EBITDA:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2024202320242023
Net loss, as reported$(9,809)$(3,562)(17,374)(3,315)
Depreciation expense279 297 1,079 1,392 
Amortization of software development costs3,057 2,194 11,779 5,506 
Amortization of acquisition-related intangibles3,126 4,014 9,379 12,043 
Stock-based compensation1,398 1,038 3,698 2,162 
Severance and other non-recurring charges4,018 7,392 12,449 15,313 
Interest expense3,777 2,847 11,826 7,719 
Change in fair value of contingent consideration(1,044)— (1,044)— 
Loss on disposal of property and equipment1,648 — 1,648 117 
Gain on sale of AHT28 — (1,221)— 
Provision (benefit) for income taxes7,344 (4,498)3,631 (5,344)
Total adjusted EBITDA$13,822 $9,722 $35,850 $35,593 
v3.24.3
BASIS OF PRESENTATION - Narrative (Details) - segment
 4 Months Ended 5 Months Ended
Apr. 30, 2024
Sep. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]    
Number of reportable segments 3 2
Number of operating segments 3 2
v3.24.3
REVENUE RECOGNITION - Narrative (Details)
 9 Months Ended
Sep. 30, 2024
installment
Professional services  
Revenue from External Customer [Line Items]  
Revenue from contract with customer, payment, number of installments 2
Patient Care  
Revenue from External Customer [Line Items]  
Revenue from contract with customer, warranty, term 30 days
Patient Care | Fees  
Revenue from External Customer [Line Items]  
Revenue from contract with customer, payment, number of installments 3
Patient Care | Minimum  
Revenue from External Customer [Line Items]  
Revenue performance obligation, description of timing (in years) 3 years
Patient Care | Maximum  
Revenue from External Customer [Line Items]  
Revenue performance obligation, description of timing (in years) 5 years
Patient Engagement | Minimum  
Revenue from External Customer [Line Items]  
Revenue performance obligation, description of timing (in years) 3 years
Patient Engagement | Maximum  
Revenue from External Customer [Line Items]  
Revenue performance obligation, description of timing (in years) 5 years
v3.24.3
REVENUE RECOGNITION - Deferred Revenue (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Change in Contract with Customer, Liability [Roll Forward]        
Beginning balance $ 9,842 $ 9,885 $ 8,677 $ 11,590
Deferred revenue recorded 7,803 2,793 16,033 13,417
Less deferred revenue recognized as revenue (7,410) (3,872) (14,475) (16,201)
Ending balance $ 10,235 $ 8,806 $ 10,235 $ 8,806
v3.24.3
REVENUE RECOGNITION - Costs to Obtain and Fulfill Contracts (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Capitalized Contract Cost [Roll Forward]        
Beginning balance $ 12,896 $ 12,576 $ 13,115 $ 11,577
Costs to obtain and fulfill contracts capitalized 1,686 1,531 5,116 5,221
Less costs to obtain and fulfill contracts recognized as expense (1,751) (1,523) (5,400) (4,214)
Ending balance $ 12,831 $ 12,584 $ 12,831 $ 12,584
v3.24.3
BUSINESS COMBINATIONS AND DISPOSITIONS - Narrative (Details) - USD ($)
$ in Thousands
 1 Months Ended 3 Months Ended 9 Months Ended 12 Months Ended
Jan. 16, 2024
Oct. 16, 2023
Apr. 30, 2024
Sep. 30, 2024
Mar. 31, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Dec. 31, 2023
Business Acquisition [Line Items]                  
Accounts receivable       $ 56,680     $ 56,680   $ 59,723
Gain on sale of business       (28)   $ 0 1,221 $ 0  
Acquisition, cash consideration             664 $ 0  
Viewgol, LLC                  
Business Acquisition [Line Items]                  
Acquisition, cash consideration   $ 37,400              
Acquisition related costs                 $ 4,700
Payment for working capital adjustments     $ 700            
Revenue of acquiree since acquisition       5,200     15,200    
Net income of acquiree since acquisition       2,700     5,800    
Viewgol, LLC | EBTIDA Earnout                  
Business Acquisition [Line Items]                  
Acquisition, contingent earnout liability   21,500              
Acquisition, contingent consideration, EBITDA target   6,000              
Viewgol, LLC | Offshore Earnout                  
Business Acquisition [Line Items]                  
Acquisition, contingent earnout liability   $ 10,000              
American HealthTech, Inc.                  
Business Acquisition [Line Items]                  
Sale, cash consideration $ 25,000                
Sale, cash consideration held in escrow 3,750                
Sale, cash consideration held in indemnity escrow 2,500                
Sale, cash consideration held in special indemnity escrow 1,000                
Sale, cash consideration, net $ 21,410                
Transition services agreement, period 18 months                
Accounts receivable       $ 500     $ 500    
Gain on sale of business         $ 1,250        
v3.24.3
BUSINESS COMBINATIONS AND DISPOSITIONS - Schedule of Assets and Liabilities of Held for Sale Disposal Group (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Assets held for sale    
Total $ 2,473 $ 25,977
Liabilities held for sale    
Total $ 0 977
American HealthTech, Inc.    
Assets held for sale    
Accounts receivable, net   3,087
Financing receivables, net   37
Prepaid expenses   34
Software costs, net   3,386
Intangibles, net   11,739
Goodwill   7,694
Total   25,977
Liabilities held for sale    
Accounts payable   178
Other accrued liabilities   576
Deferred tax liability   223
Total   $ 977
v3.24.3
BUSINESS COMBINATIONS AND DISPOSITIONS - Results of Disposal Group (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
American HealthTech, Inc.        
Business Acquisition [Line Items]        
Pretax loss $ 0 $ (391) $ (241) $ (767)
v3.24.3
BUSINESS COMBINATIONS AND DISPOSITIONS - Preliminary Allocation of the Purchase Price Paid (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Business Acquisition [Line Items]    
Goodwill $ 172,573 $ 171,909
Viewgol, LLC    
Business Acquisition [Line Items]    
Acquired cash 1,449 1,449
Accounts receivable 2,233 2,233
Prepaid expenses 132 132
Property and equipment 1,112 1,112
Intangible assets 17,720 17,720
Goodwill 17,927 17,263
Accounts payable and accrued liabilities (711) (711)
Contingent consideration (1,044) (1,044)
Net assets acquired $ 38,818 $ 38,154
v3.24.3
PROPERTY AND EQUIPMENT (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Property, Plant and Equipment [Line Items]    
Property and equipment, gross $ 15,519 $ 22,668
Less: accumulated depreciation (10,470) (13,694)
Property and equipment, net 5,049 8,974
Land    
Property, Plant and Equipment [Line Items]    
Property and equipment, gross 2,848 2,848
Buildings and improvements    
Property, Plant and Equipment [Line Items]    
Property and equipment, gross 64 8,481
Computer equipment    
Property, Plant and Equipment [Line Items]    
Property and equipment, gross 11,325 10,104
Leasehold improvements    
Property, Plant and Equipment [Line Items]    
Property and equipment, gross 631 631
Office furniture and fixtures    
Property, Plant and Equipment [Line Items]    
Property and equipment, gross 633 586
Automobiles    
Property, Plant and Equipment [Line Items]    
Property and equipment, gross $ 18 $ 18
v3.24.3
PROPERTY AND EQUIPMENT - Narrative (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Oct. 11, 2024
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Dec. 31, 2023
Property, Plant and Equipment [Line Items]            
Assets held for sale   $ 2,473   $ 2,473   $ 25,977
Loss on disposal of property and equipment   $ 1,648 $ 0 $ 1,648 $ 117  
Subsequent Event            
Property, Plant and Equipment [Line Items]            
Proceeds from purchase and sale agreement to sell the properties $ 2,800          
Cost to sell property $ 300          
v3.24.3
SOFTWARE DEVELOPMENT - Narrative (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Finite-Lived Intangible Assets [Line Items]        
Amortization of software development costs $ 3,057 $ 2,194 $ 11,779 $ 5,506
Useful life        
Finite-Lived Intangible Assets [Line Items]        
Amortization of software development costs     $ 2,900  
Software Development        
Finite-Lived Intangible Assets [Line Items]        
Estimated useful life (in years) 5 years   5 years  
v3.24.3
SOFTWARE DEVELOPMENT - Schedule of Software Development Costs, Net (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Research and Development [Abstract]    
Software development costs $ 65,015 $ 51,349
Less: accumulated amortization (23,989) (12,210)
Software development costs, net $ 41,026 $ 39,139
v3.24.3
OTHER ACCRUED LIABILITIES (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Payables and Accruals [Abstract]    
Salaries and benefits $ 10,147 $ 5,194
Severance 1,899 5,806
Commissions 714 1,185
Contingent consideration 0 1,044
Operating lease liabilities, current portion 1,080 1,804
Other 4,581 4,859
Other accrued liabilities $ 18,421 $ 19,892
v3.24.3
NET LOSS PER SHARE - Computation (Details) - USD ($)
$ / shares in Units, shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Earnings Per Share [Abstract]        
Net loss $ (9,809) $ (3,562) $ (17,374) $ (3,315)
Less: Net loss attributable to participating securities 399 82 638 73
Net loss attributable to common stockholders $ (9,410) $ (3,480) $ (16,736) $ (3,242)
Weighted average shares outstanding used in basic per common share computations (in shares) 14,323 14,205 14,290 14,181
Add: Dilutive potential common shares (in shares) 0 0 0 0
Weighted average shares outstanding used in diluted per common share computations (in shares) 14,323 14,205 14,290 14,181
Basic EPS (in dollars per share) $ (0.66) $ (0.24) $ (1.17) $ (0.23)
Diluted EPS (in dollars per share) $ (0.66) $ (0.24) $ (1.17) $ (0.23)
v3.24.3
NET LOSS PER SHARE - Narrative (Details) - shares
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]        
Aggregate target (in shares) 480,330   480,330  
Dilutive potential common shares included in the calculation of diluted earnings per share (in shares) 0 0 0 0
Performance Shares        
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]        
Dilutive potential common shares included in the calculation of diluted earnings per share (in shares) 0   0  
v3.24.3
INCOME TAXES (Details) - USD ($)
$ in Millions
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Income Tax Disclosure [Abstract]        
Effective tax rate (as a percent) (297.90%) 55.80% (26.40%) 61.70%
Deferred tax assets, valuation allowance $ 13.5   $ 13.5  
v3.24.3
STOCK-BASED COMPENSATION AND EQUITY - Stock-Based Compensation Expense (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]        
Pre-tax stock-based compensation expense $ 1,398 $ 1,038 $ 3,698 $ 2,162
Less: income tax effect (294) (228) (777) (476)
Net stock-based compensation expense 1,104 810 2,921 1,686
Costs of revenue (exclusive of amortization and depreciation)        
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]        
Pre-tax stock-based compensation expense 223 237 489 558
Other expenses (including G&A, S&M, and product development)        
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]        
Pre-tax stock-based compensation expense $ 1,175 $ 801 $ 3,209 $ 1,604
v3.24.3
STOCK-BASED COMPENSATION AND EQUITY - Narrative (Details) - USD ($)
 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Mar. 26, 2024
Sep. 04, 2020
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Unrecognized compensation cost related to non-vested share-based compensation $ 8,900,000      
Unrecognized compensation cost related to non-vested share-based compensation period of recognition (in years) 1 year 10 months 24 days      
Stock repurchase program, authorized amount       $ 30,000,000
Stock repurchased during period (in shares) 0 49,789    
Shares purchased for award (in shares) 46,980 39,716    
Dividends declared (in shares)     1  
One half of common stock (as a percent)     50.00%  
Half of exercise price of rights (in dollars per share)     $ 28.00  
Whole of exercise price of rights (in dollars per share)     $ 56.00  
Minimum | Restricted Stock        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Vesting period (in years) 1 year      
Maximum | Restricted Stock        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Vesting period (in years) 3 years      
Maximum | Performance Shares        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Vesting period (in years) 3 years      
v3.24.3
STOCK-BASED COMPENSATION AND EQUITY - Summary of Activity Under Restricted and Performance Stock Plans (Details) - $ / shares
 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Restricted Stock    
Shares    
Outstanding at beginning of period (in shares) 343,315 281,161
Granted (in shares) 496,546 210,351
Vested (in shares) (167,064) (145,529)
Forfeited (in shares) (71,725) (2,668)
Outstanding at end of period (in shares) 601,072 343,315
Weighted-Average Grant-Date Fair Value    
Outstanding at beginning of the period (in dollars per share) $ 29.08 $ 32.24
Granted (in dollars per share) 10.03 26.44
Vested (in dollars per share) 30.10 31.35
Forfeited (in dollars per share) 22.66 29.23
Outstanding at end of the period in dollars per share) $ 14.14 $ 29.08
Performance Shares    
Shares    
Outstanding at beginning of period (in shares) 273,791 252,375
Granted (in shares) 323,461 122,071
Forfeited or unearned (in shares) (116,922) (100,655)
Outstanding at end of period (in shares) 480,330 273,791
Weighted-Average Grant-Date Fair Value    
Outstanding at beginning of the period (in dollars per share) $ 33.17 $ 31.84
Granted (in dollars per share) 10.60 31.21
Forfeited or unearned (in dollars per share) 24.95 27.46
Outstanding at end of the period in dollars per share) $ 18.60 $ 33.17
v3.24.3
FINANCING RECEIVABLES - Narrative (Details)
 9 Months Ended
Sep. 30, 2024
Minimum | Short-Term Payment Plans  
Accounts, Notes, Loans and Financing Receivable [Line Items]  
Receivable term 3 months
Minimum | Long-Term Financing Arrangement  
Accounts, Notes, Loans and Financing Receivable [Line Items]  
Financial receivable lease term (in years) 2 years
Maximum | Short-Term Payment Plans  
Accounts, Notes, Loans and Financing Receivable [Line Items]  
Receivable term 12 months
Maximum | Long-Term Financing Arrangement  
Accounts, Notes, Loans and Financing Receivable [Line Items]  
Financial receivable lease term (in years) 7 years
v3.24.3
FINANCING RECEIVABLES - Short term Payment Plans (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Financing Receivable, Allowance for Credit Loss [Line Items]    
Less: allowance for losses $ (405) $ (319)
Short-term payment plans, net 5,133 3,997
Short-Term Payment Plans    
Financing Receivable, Allowance for Credit Loss [Line Items]    
Short-term payment plans, gross 913 788
Less: allowance for losses (46) (39)
Short-term payment plans, net $ 867 $ 749
v3.24.3
FINANCING RECEIVABLES - Components of Receivables (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Dec. 31, 2022
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Less: allowance for expected credit losses $ (423) $ (416) $ (549)
Total financing receivables 5,364 5,223  
Long-Term Financing Arrangement      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Long-term financing arrangements, gross 5,129 5,212  
Less: allowance for expected credit losses (377) (377)  
Less: unearned income (255) (361)  
Total financing receivables $ 4,497 $ 4,474  
v3.24.3
FINANCING RECEIVABLES - Future Minimum Lease Payments (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Dec. 31, 2022
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Less: allowance for expected credit losses $ (423) $ (416) $ (549)
Total financing receivables 5,364 5,223  
Long-Term Financing Arrangement      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
2024 2,420    
2025 2,225    
2026 309    
2027 100    
2028 62    
Thereafter 13    
Total minimum payments to be received 5,129    
Less: allowance for expected credit losses (377) (377)  
Less: unearned income (255) (361)  
Total financing receivables $ 4,497 $ 4,474  
v3.24.3
FINANCING RECEIVABLES - Allowance for Financing Credit Losses (Details) - USD ($)
$ in Thousands
 9 Months Ended 12 Months Ended
Sep. 30, 2024
Dec. 31, 2023
Allowance for Doubtful Accounts Receivable [Roll Forward]    
Balance at Beginning of Period $ 416 $ 549
Change in Provision 9 (133)
Charge-offs 0 0
Recoveries 0 0
Sale of AHT (2) 0
Balance at End of Period $ 423 $ 416
v3.24.3
FINANCING RECEIVABLES - Analysis of Age of Financing Receivables Amounts (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Total Past Due    
Financing Receivable, Recorded Investment, Past Due [Line Items]    
Long-term financing arrangements, gross $ 1,294 $ 1,411
1 to 90 Days Past Due    
Financing Receivable, Recorded Investment, Past Due [Line Items]    
Long-term financing arrangements, gross 455 857
91 to 180 Days Past Due    
Financing Receivable, Recorded Investment, Past Due [Line Items]    
Long-term financing arrangements, gross 267 231
181 + Days Past Due    
Financing Receivable, Recorded Investment, Past Due [Line Items]    
Long-term financing arrangements, gross $ 572 $ 323
v3.24.3
FINANCING RECEIVABLES - Schedule of Financing Receivables (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Dec. 31, 2022
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Total financing receivables with contractual maturities of one year or less $ 913 $ 788  
Less: allowance for expected credit losses (423) (416) $ (549)
Total financing receivables 5,364 5,223  
Total Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Total uninvoiced client financing receivables of clients with no related trade accounts receivable 1,294 1,411  
Total Past Due | Trade Accounts Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Total uninvoiced client financing receivables of clients with no related trade accounts receivable 3,225 3,753  
Uninvoiced client financing receivables related to trade accounts receivable that are 1 to 90 Days Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Total uninvoiced client financing receivables of clients with no related trade accounts receivable 455 857  
Uninvoiced client financing receivables related to trade accounts receivable that are 1 to 90 Days Past Due | Trade Accounts Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Total uninvoiced client financing receivables of clients with no related trade accounts receivable 973 1,068  
Uninvoiced client financing receivables related to trade accounts receivable that are 91 to 180 Days Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Total uninvoiced client financing receivables of clients with no related trade accounts receivable 267 231  
Uninvoiced client financing receivables related to trade accounts receivable that are 91 to 180 Days Past Due | Trade Accounts Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Total uninvoiced client financing receivables of clients with no related trade accounts receivable 839 1,720  
Uninvoiced client financing receivables related to trade accounts receivable that are 181 + Days Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Total uninvoiced client financing receivables of clients with no related trade accounts receivable 572 323  
Uninvoiced client financing receivables related to trade accounts receivable that are 181 + Days Past Due | Trade Accounts Receivable      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Total uninvoiced client financing receivables of clients with no related trade accounts receivable 1,413 965  
Total Not Past Due      
Financing Receivable, Recorded Investment, Past Due [Line Items]      
Total uninvoiced client financing receivables of clients with no related trade accounts receivable $ 1,649 $ 1,098  
v3.24.3
INTANGIBLE ASSETS AND GOODWILL - Definite-Lived Intangible Assets (Details) - USD ($)
$ in Thousands
 9 Months Ended 12 Months Ended
Sep. 30, 2024
Dec. 31, 2023
Dec. 31, 2022
Finite-Lived Intangible Assets [Line Items]      
Gross carrying amount   $ 157,710 $ 186,690
Intangible assets acquired   17,720  
Accumulated amortization $ (75,535) (101,116)  
Accumulated impairment (2,342) (2,342)  
Held for sale   (11,739)  
Intangible assets, net $ 79,833 89,213  
Weighted average remaining years of useful life 8 years    
Customer Relationships      
Finite-Lived Intangible Assets [Line Items]      
Gross carrying amount   116,470 132,170
Intangible assets acquired   16,100  
Accumulated amortization $ (47,851) (63,686)  
Accumulated impairment 0 0  
Held for sale   (8,735)  
Intangible assets, net $ 68,619 75,849  
Weighted average remaining years of useful life 7 years 9 months 18 days    
Trademark      
Finite-Lived Intangible Assets [Line Items]      
Gross carrying amount   7,720 12,320
Intangible assets acquired   0  
Accumulated amortization $ (5,378) (6,974)  
Accumulated impairment (2,342) (2,342)  
Held for sale   (3,004)  
Intangible assets, net $ 0 0  
Weighted average remaining years of useful life 0 years    
Developed Technology      
Finite-Lived Intangible Assets [Line Items]      
Gross carrying amount   31,900 40,800
Intangible assets acquired   1,400  
Accumulated amortization $ (21,541) (29,934)  
Accumulated impairment 0  
Intangible assets, net $ 10,359 12,266  
Weighted average remaining years of useful life 8 years 2 months 12 days    
Non-Compete Agreements      
Finite-Lived Intangible Assets [Line Items]      
Gross carrying amount   1,620 $ 1,400
Intangible assets acquired   220  
Accumulated amortization $ (765) (522)  
Accumulated impairment 0  
Intangible assets, net $ 855 $ 1,098  
Weighted average remaining years of useful life 2 years 9 months 18 days    
v3.24.3
INTANGIBLE ASSETS AND GOODWILL - Narrative (Details) - USD ($)
$ in Millions
 12 Months Ended
May 14, 2024
Mar. 31, 2024
Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]      
Goodwill impairment $ 0.0 $ 0.0  
Trademark      
Finite-Lived Intangible Assets [Line Items]      
Trademark impairment     $ 2.3
Trademark | Financial Health      
Finite-Lived Intangible Assets [Line Items]      
Trademark impairment     1.0
Trademark | Patient Care      
Finite-Lived Intangible Assets [Line Items]      
Trademark impairment     $ 1.3
v3.24.3
INTANGIBLE ASSETS AND GOODWILL - Remaining Amortization of Definite-lived Intangible Assets (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]    
2024 $ 3,126  
2025 12,190  
2026 11,517  
2027 10,497  
2028 10,203  
Thereafter 32,300  
Intangible assets, net $ 79,833 $ 89,213
v3.24.3
INTANGIBLE ASSETS AND GOODWILL - Schedule of Goodwill (Details) - USD ($)
$ in Thousands
 9 Months Ended
Sep. 30, 2024
Dec. 31, 2023
Goodwill [Roll Forward]    
Gross value at December 31, 2023 $ 215,516  
Purchase price adjustment (Viewgol) 664  
Carrying value as of September 30, 2024 172,573  
Accumulated impairment   $ (35,913)
Held for sale   (7,694)
Goodwill 172,573 171,909
Financial Health    
Goodwill [Roll Forward]    
Gross value at December 31, 2023 79,084  
Purchase price adjustment (Viewgol) 664  
Carrying value as of September 30, 2024 79,748  
Accumulated impairment   0
Held for sale   0
Goodwill   79,084
Patient Care    
Goodwill [Roll Forward]    
Gross value at December 31, 2023 136,432  
Purchase price adjustment (Viewgol) 0  
Carrying value as of September 30, 2024 $ 92,825  
Accumulated impairment   (35,913)
Held for sale   (7,694)
Goodwill   $ 92,825
v3.24.3
LONG-TERM DEBT - Schedule of Debt (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Debt Instrument [Line Items]    
Less: unamortized debt issuance costs $ (1,397) $ (1,187)
Debt obligation, net 176,269 198,411
Less: current portion (2,926) (3,141)
Long-term debt 173,343 195,270
Line of Credit    
Debt Instrument [Line Items]    
Debt obligations 177,666 199,598
Line of Credit | Term loan facility    
Debt Instrument [Line Items]    
Debt obligations 57,250 63,875
Line of Credit | Revolving credit facility    
Debt Instrument [Line Items]    
Debt obligations $ 120,416 $ 135,723
v3.24.3
LONG-TERM DEBT - Narrative (Details) - Line of Credit
Feb. 29, 2024
USD ($)
Feb. 28, 2024
Jan. 16, 2024
USD ($)
May 02, 2022
USD ($)
May 22, 2022
Jun. 16, 2020
USD ($)
Jan. 31, 2016
USD ($)
Debt Instrument [Line Items]              
Line of credit facility, incremental facility capacity       $ 75,000,000      
Fixed charge coverage ratio, minimum 1.15 1.25   1.25      
Consolidated leverage ratio, maximum       3.50      
Line of credit facility, acquisition connection incremental facility capacity       $ 25,000,000      
Quarterly increase in consolidated leverage ratio after acquisition       0.50      
Minimum consolidated leverage ratio       2.50      
Credit facility, covenant, acquisitions costs, maximum     $ 7,000,000        
Credit facility, covenant, acquisitions costs, maximum, percent of consolidated EBITDA (as a percent)     10.00%        
Credit facility, covenant, SEC investigation costs and expenses, maximum     $ 1,250,000        
Credit facility, covenant, percentage of consolidated EBITDA (as a percent)     15.00%   10.00%    
Credit facility, covenant, EBITDA calculation, Administrative Agent expenses, maximum $ 7,250,000            
Credit facility, covenant, EBITDA calculation, savings add back limitation for acquisition $ 6,600,000            
Credit facility, covenant, EBITDA calculation, acquisitions savings add back, percentage, maximum 15.00%            
Term loan facility              
Debt Instrument [Line Items]              
Amount of credit facility       $ 70,000,000   $ 75,000,000 $ 125,000,000
Periodic payment, principal       900,000      
Revolving credit facility              
Debt Instrument [Line Items]              
Amount of credit facility       $ 160,000,000   110,000,000 $ 50,000,000
Interest rate floor       0.50%      
Revolving credit facility | Secured Overnight Financing Rate (SOFR)              
Debt Instrument [Line Items]              
Basis spread on variable rate (as a percent)       1.00%      
Revolving credit facility | Secured Overnight Financing Rate (SOFR) | Minimum              
Debt Instrument [Line Items]              
Basis spread on variable rate (as a percent)       1.80%      
Revolving credit facility | Secured Overnight Financing Rate (SOFR) | Maximum              
Debt Instrument [Line Items]              
Basis spread on variable rate (as a percent)       3.00%      
Revolving credit facility | Base Rate | Minimum              
Debt Instrument [Line Items]              
Basis spread on variable rate (as a percent)       0.80%      
Revolving credit facility | Base Rate | Maximum              
Debt Instrument [Line Items]              
Basis spread on variable rate (as a percent)       2.00%      
Revolving credit facility | Federal Funds Rate              
Debt Instrument [Line Items]              
Basis spread on variable rate (as a percent)       0.50%      
Amended and Restated Credit Agreement              
Debt Instrument [Line Items]              
Amount of credit facility           $ 185,000,000  
First Amended and Restated Credit Agreement              
Debt Instrument [Line Items]              
Amount of credit facility       $ 230,000,000      
v3.24.3
LONG-TERM DEBT - Annual Future Maturities (Details) - Line of Credit - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Debt Instrument [Line Items]    
2024 $ 875  
2025 3,500  
2026 3,500  
2027 169,791  
Debt obligation, net $ 177,666 $ 199,598
v3.24.3
OPERATING LEASES - Narrative (Details)
$ in Thousands
 3 Months Ended 9 Months Ended
Apr. 30, 2023
USD ($)
ft²
Sep. 30, 2024
USD ($)
Sep. 30, 2023
USD ($)
Sep. 30, 2024
USD ($)
Sep. 30, 2023
USD ($)
Lessee, Lease, Description [Line Items]          
Loss on disposal of property and equipment   $ 1,648 $ 0 $ 1,648 $ 117
Lease expense       1,400 1,500
Operating lease, payments       $ 1,400 $ 1,500
Plymouth, Minnesota Lease          
Lessee, Lease, Description [Line Items]          
Area of real estate property | ft² 12,500        
Payment to terminate lease $ 1,100        
Plymouth, Minnesota Lease | Leasehold improvements          
Lessee, Lease, Description [Line Items]          
Loss on disposal of property and equipment $ 100        
v3.24.3
OPERATING LEASES - Supplemental Balance Sheet Information (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Leases [Abstract]    
Operating lease assets $ 3,451 $ 5,192
Operating lease liabilities:    
Operating lease liabilities, current portion $ 1,080 $ 1,804
Operating lease liabilities, current portion, location Other accrued liabilities Other accrued liabilities
Operating lease liabilities, net of current portion $ 2,520 $ 3,074
Total operating lease liabilities $ 3,600 $ 4,878
Weighted average remaining lease term in years 3 years 8 months 12 days 4 years
Weighted average discount rate 4.10% 4.20%
v3.24.3
OPERATING LEASES - Future Minimum Lease Payments Payable Under these Operating Leases (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Leases [Abstract]    
2024 $ 399  
2025 1,059  
2026 1,020  
2027 708  
2028 462  
Thereafter 231  
Total lease payments 3,879  
Less imputed interest (279)  
Total $ 3,600 $ 4,878
v3.24.3
COMMITMENTS AND CONTINGENCIES (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Dec. 31, 2023
Business Acquisition [Line Items]          
Contingent consideration $ 0   $ 0   $ 1,044
Change in fair value of contingent consideration 1,044 $ 0 1,044 $ 0  
Viewgol, LLC          
Business Acquisition [Line Items]          
Contingent consideration         $ 1,000
Change in fair value of contingent consideration $ 1,000   $ 1,000    
v3.24.3
SEGMENT REPORTING - Narrative (Details) - segment
 4 Months Ended 5 Months Ended
Apr. 30, 2024
Sep. 30, 2024
Segment Reporting [Abstract]    
Number of operating segments 3 2
Number of reportable segments 3 2
v3.24.3
SEGMENT REPORTING - Schedule of Segment Reporting Information, by Segment (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Segment Reporting Information [Line Items]        
Total revenues $ 83,830 $ 82,712 $ 251,806 $ 253,567
Total adjusted EBITDA 13,822 9,722 35,850 35,593
Financial Health        
Segment Reporting Information [Line Items]        
Total revenues 54,271 46,582 161,417 142,973
Financial Health | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenues 54,271 46,582 161,417 142,973
Total adjusted EBITDA 9,562 4,623 23,767 18,205
Patient Care        
Segment Reporting Information [Line Items]        
Total revenues 29,559 36,130 90,389 110,594
Patient Care | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenues 29,559 36,130 90,389 110,594
Total adjusted EBITDA 4,260 5,099 12,083 17,388
Recurring, Patient Care | Patient Care | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenues 26,584 32,662 81,323 99,650
Recurring, Acute care | Patient Care | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenues 26,584 29,068 80,726 88,420
Recurring, Post-acute care | Patient Care | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenues 0 3,594 597 11,230
Non-Recurring, Patient Care | Patient Care | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenues 2,975 3,468 9,066 10,944
Non-recurring, Acute care | Patient Care | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenues 2,975 3,118 8,996 9,869
Non-recurring, Post-acute care | Patient Care | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenues $ 0 $ 350 $ 70 $ 1,075
v3.24.3
SEGMENT REPORTING - Reconciliation of Adjusted Income (Loss) From Before Interest, Taxes, Depreciation And Amortization (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Segment Reporting [Abstract]        
Net loss $ (9,809) $ (3,562) $ (17,374) $ (3,315)
Depreciation expense 279 297 1,079 1,392
Amortization of software development costs 3,057 2,194 11,779 5,506
Amortization of acquisition-related intangibles 3,126 4,014 9,379 12,043
Stock-based compensation 1,398 1,038 3,698 2,162
Severance and other non-recurring charges 4,018 7,392 12,449 15,313
Interest expense 3,777 2,847 11,826 7,719
Change in fair value of contingent consideration (1,044) 0 (1,044) 0
Loss on disposal of property and equipment 1,648 0 1,648 117
Gain on sale of AHT 28 0 (1,221) 0
Provision (benefit) for income taxes 7,344 (4,498) 3,631 (5,344)
Total adjusted EBITDA $ 13,822 $ 9,722 $ 35,850 $ 35,593
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