Technology implemented and supported by
Pivotree enabled a frictionless experience through the year's
peak shopping period, with some retailers reporting up to 30%
increases in order volume and sales
TORONTO, Dec. 15,
2022 /CNW/ - Pivotree Inc. (TSXV: PVT)
("Pivotree" or the "Company"), a leading provider of
frictionless commerce solutions, today announced its clients,
including leaders across several retail categories, experienced
record-breaking 2022 sales and seamless operations throughout one
of the busiest shopping periods of the year, the Cyber 5:
Thanksgiving, Black Friday, Small Business Saturday, Sunday and, of
course, Cyber Monday.
"In what was expected to be a slower year, our clients beat all
expectations and saw a strong kick-off to the holiday shopping
season, with many working with us to to improve their digital
infrastructure and build a frictionless journey for their
customers, helping them exceed their Cyber 5 records," said
Bill Di Nardo, CEO, Pivotree.
"Working with retail clients to prepare them for peak periods
through ongoing testing and mitigation actions paid off with zero
preventable outages on their servers. Preparedness and stability of
commerce platforms is never a one-and-done approach, it requires
ongoing management of the retailer's ecosystem to address both
changing customer expectations and technological demands."
Pivotree clients saw significant jumps in orders and processing
abilities. Supply Chain customers reported orders increasing
significantly from 2021 with several reporting up to 30% increases,
as well as some reporting as much as 1000% increases in orders from
the previous month.
Technology implemented and supported by Pivotree enabled clients
to pivot and adjust to customer demands in real-time. Pivotree's
implementation of Fluent Commerce's Omni capabilities enabled one
of our clients to redirect orders from its over committed warehouse
to their stores for fulfillment resulting in 17K units shipped and customer commitments being
kept.
An important factor in peak periods is preparedness and ability
to process volume at high spread. Pivotree customers expressed
great satisfaction with the performance and health of their
ecommerce solutions. Specifically, their end customers experienced
speed with stability, even during times of peak traffic.
Most customers saw increasing or stable revenue results from the
previous year, with multiple customers reporting their best Black
Friday results in their history. Other customers experienced strong
website conversion rates and excellent average order values, and
managed to maintain their site performance at the optimal levels
supported by the Pivotree teams throughout the year.
Pivotree clients are no exception to what many analysts saw as a
healthy growth trend in ecommerce. Digital Commerce 360, reported
U.S. online sales over the critical Cyber 5 period (Thanksgiving
through Cyber Monday) returned to a growth pattern for online
merchants, growing 4% year over year, according to Adobe Analytics
data. Online sales reached $35.27
billion, which is 4.0% higher than 2021's down year of
$33.90 billion. It's also 2.65%
higher than 2020's record year of $34.36
billion.
Want a Sneak Peek of 2023?
Pivotree's leadership recently
shared their top 2023 commerce predictions and advice in a new
guide. We want to help you prepare for the year ahead — download
your copy now.
Neither the TSX Venture Exchange nor its
Regulation Services Provider (as that term is defined in the
policies of the TSX Venture Exchange) accepts responsibility for
the adequacy or accuracy of this release.
About Pivotree
Pivotree, a leader in frictionless
commerce, designs, builds and manages digital platforms in
Commerce, Data Management, and Supply Chain for over 250 major
retail and branded manufacturers globally. Pivotree's portfolio of
digital solutions, managed and professional services help provide
retailers with true end-to-end solutions to manage complex digital
commerce platforms, along with ongoing support from strategic
planning through platform selection, deployment, and hosting, to
data and supply chain management. Headquartered in Toronto, Canada with offices and customers in
the Americas, EMEA, and APAC, Pivotree is widely recognized as a
high-growth company and industry leader. For more information,
visit www.pivotree.com
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SOURCE Pivotree Inc.
