UK Big Four Grocers Respond to Virus: Capped Shopping, Home Delivery, Non-Essentials Closures -- Update
19 March 2020 - 5:43AM
Dow Jones News
--Tesco, Asda, Sainsbury to cap unitary purchases for food items
and other basic necessities
--Tesco, Asda and Sainsbury to close non-essential such as
vertical counters, cafes, and salad bars
--Morrison to hire 3,500 new employees as part of its
strengthening of home delivery services
By Matteo Castia
Tesco PLC said Wednesday that it would put numerical
restrictions on unitary purchases per client and that it would
close its non-essential verticals "in order to protect the core
shopping essentials" amid the coronavirus pandemic.
The U.K.'s largest grocer by market share said it would ask its
customers to buy no more than three units each of any product line,
and that it would halt operations at its meat, fish and deli
counters, as well as salad bars.
"We have seen significant and prolonged increases in demand
across all of our stores and this is leading to shortages in some
products," Tesco said.
Tesco also said that early hours on certain days would be
reserved for senior shoppers to better protect the elders, while
night trading would be suspended altogether to ensure timely
re-stocking.
"We now have to accept it is not business as usual," the company
added.
Over the same concerns, Walmart Inc.'s U.K. business Asda Group
Ltd. said Wednesday that it is capping to three the number of units
of basic products that can be bought by each customer. Affected
items involve food, cleaning and toiletry products. The company
added that it is reducing vertical services as part of its response
to the spreading virus.
"Whilst we are doing everything we can to maintain the
availability of products, we are asking our customers to shop
responsibly so that everyone has access to the essentials," Asda
said.
Furthermore, in order to re-stock shelves as quickly as
possible, night opening hours are being suspended in all stores,
Asda said.
To bear the increasing demand for home delivery, Asda also said
it "would ask customers who can be flexible in their delivery slots
to consider less popular delivery times."
Facing similar pressure, U.K. grocer Wm. Morrison Supermarkets
PLC said Tuesday that it would strengthen its delivery service and
will hire 3,500 new employees ad hoc in a bid to do so.
Similarly to Asda and Tesco, J Sainsbury PLC said earlier
Wednesday that it would limit the number of units that each
customer can buy to three for any grocery item and to two for the
most popular products, including toilet paper, soap and UHT
milk.
Both Asda and Sainsbury said that they are set to temporarily
close their cafes and vertical counters to focus on essential
services.
Outside the 'big four' group, Marks & Spencer Group PLC said
Wednesday that it has adopted measures to battle the pandemic. The
retailer said it is shifting more personnel towards its food
operations from its clothing and home units, in an effort to focus
resources on grocery.
Write to Matteo Castia at matteo.castia@dowjones.com
(END) Dow Jones Newswires
March 18, 2020 14:28 ET (18:28 GMT)
Copyright (c) 2020 Dow Jones & Company, Inc.
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