ServiceWare Presenting Remedy Integration at Chicago Customer Service and Support Seminar
28 October 2003 - 7:56AM
PR Newswire (US)
ServiceWare Presenting Remedy Integration at Chicago Customer
Service and Support Seminar Meta Group Vice President will be a
Featured Speaker PITTSBURGH, Oct. 27 /PRNewswire-FirstCall/ --
ServiceWare Technologies (BULLETIN BOARD: SVCW) , a leading
provider of knowledge-powered support solutions, today announced
that it will present a free Customer Service and Support Seminar in
Chicago on Tuesday, Nov. 4 from 8:30 a.m. to 12:30 p.m. CST. The
event is being sponsored in conjunction with Remedy, a BMC Software
company and Column Technologies, a leading Remedy partner. To
register, visit http://www.serviceware.com/add/remedy-chicago.htm .
The seminar will take place at the Westin O'Hare Hotel, located at
6100 River Road in Rosemont, Ill. and will feature a presentation
by Meta Group Vice President Elizabeth Roche. Ms. Roche's
presentation, "To Customize or Not to Customize: Mastering Complex
Customer Support in Today's Business Environment," will highlight
the benefits and limitations of using functionality straight "out
of the box." She also will present methods attendees can use to
determine if customization is right for their organization and to
ensure their customer service and support approaches are adding
competitive advantage. Attendees will receive information on the
features and benefits of Remedy's Customer Support product and
learn how Remedy's Customer Service and Support solutions enable
them to benefit from out-of-the-box functionality and customizable
adaptability. In addition, ServiceWare, which is a Remedy Alliance
partner, will present information about its ServiceWare
Enterprise(TM) suite of products. ServiceWare also will present a
demonstration of its validated integration with Remedy. There is no
fee to attend, but those interested must register at
http://www.serviceware.com/add/remedy-chicago.htm . About
ServiceWare Technologies, Inc. ServiceWare is a leading provider of
Web-based knowledge management solutions for customer service and
support. ServiceWare software empowers organizations to deliver
superior service while reducing support costs. Powered by
ServiceWare's Cognitive Processor(R), a patented self-learning
search technology, ServiceWare Enterprise(TM) and ServiceWare
Express(TM) enable businesses to develop and manage a repository of
knowledge to effectively answer inquiries over the Web and in the
call center. Leading organizations have implemented ServiceWare
software including EDS, H&R Block, AT&T Wireless, Cingular
Wireless, Fifth Third Bancorp, Green Mountain Energy, Reuters, and
QUALCOMM. Learn more today by visiting http://www.serviceware.com/
or call 1.800.572.5748. Outside North America, call our
international office at +(44) 01280.82.6345. ServiceWare
Enterprise, ServiceWare Express, ServiceWare Self-Service,
ServiceWare Professional, ServiceWare Architect, ServiceWare
Administrator, ServiceWare Knowledge Portal and Cognitive Processor
are trademarks of ServiceWare Technologies, Inc. All other
trademarks are properties of their respective owners. Statements in
this press release that are not historical facts, including those
statements that refer to ServiceWare's plans, prospects,
expectations, strategies, intentions, hopes and beliefs, are
forward-looking statements. These forward-looking statements are
based on information available to ServiceWare today, and
ServiceWare assumes no obligation to update these statements as
circumstances change. There are risks and uncertainties that could
cause actual results to differ materially from the forward-looking
statements, including, without limitation, risks related to revenue
expectations, ServiceWare's software strategy, fluctuations in
customer demand, use of the Web as a delivery vehicle for customer
support solutions, risks resulting from new product introductions,
integration of acquired products with current offerings, and
customer acceptance of new products, rapid technological change,
risks associated with competition, continued growth in the use of
the Internet, ServiceWare's ability to retain and increase revenue
from existing customers and to execute agreements with new
customers, and ServiceWare's ability to attract and retain
qualified personnel and to secure necessary financing for its
operations and business development. Risk factors are described in
more detail in ServiceWare's filings with the Securities and
Exchange Commission. SERVICEWARE CONTACTS MEDIA RELATIONS: Jennifer
Bielata ServiceWare Technologies, Inc. (412) 826-1158 x1415
INVESTOR RELATIONS: MKR Group, LLC Charles Messman, Todd Kehrli
(626) 395-9500 DATASOURCE: ServiceWare Technologies, Inc. CONTACT:
Media, Jennifer Bielata of ServiceWare Technologies, Inc.,
+1-412-826-1158 x1415, or email, , or Investor Relations, Charles
Messman or Todd Kehrli of MKR Group, LLC, +1-626-395-9500 Web site:
http://www.serviceware.com/
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