Specialty insurer also planning to migrate
Guidewire BillingCenter to the cloud; selects Guidewire ClaimCenter
for its International Wholesale operation
RICHMOND, Va. and SAN MATEO, Calif., Feb. 4, 2025
/CNW/ -- Markel, the insurance operations within Markel Group
Inc. (NYSE: MKL), and Guidewire (NYSE: GWRE) announced that Markel
successfully migrated Guidewire ClaimCenter from an on-premise
environment to Guidewire Cloud to power and simplify its claims and
IT operations. The company implemented ClaimCenter on Guidewire
Cloud for its specialty lines of business across its US operations.
Guidewire PartnerConnect Consulting Global Strategic member PwC led
the implementation project. Markel also recently selected Guidewire
BillingCenter for migration onto Guidewire Cloud, while Markel
International selected ClaimCenter as its new system for claims
management within its International Wholesale operation.
"Migrating ClaimCenter onto Guidewire Cloud enables us to
automate and transfer system maintenance and updates to Guidewire
so our teams can increase their focus on delivering value to our
customers and partners," said Markel Chief Information Officer
Morris Taylor. "Our successful
transition to Guidewire Cloud underscores our confidence in
Guidewire's cloud-based offering and innovations. Thanks to the
exceptional collaboration between our team, PwC and Guidewire,
which built on the change management and business readiness plans
in place, the migration project was a success. Looking ahead, we
are excited to explore the full potential of the Guidewire
Analytics capabilities available on Guidewire Cloud and quicker
access to best-in-class insurtech solutions that are part of the
Guidewire Marketplace and the PartnerConnect ecosystem."
"The successful implementation of Guidewire ClaimCenter,
combined with the migration to Guidewire Cloud, not only modernizes
our claims organization, but improves the customer experience,
making it faster and easier to process claims for our clients,"
said Markel Chief Claims Officer Jamie
Carsey. "The migration also gives us access to improved data
and insights to help us drive business decisions, providing an
overall better experience for everyone."
"In today's fast-paced and interconnected world, clients and
their brokers expect their insurance partner to be able to assess
and settle claims in a timely manner," said Markel International
Managing Director – Claims Chris O'Shea. "We're therefore delighted
to be collaborating with Guidewire to implement ClaimCenter across
our International Wholesale platform. This tool reflects our
long-term commitment to continue to invest in our future through
innovative technologies, in order to drive operational efficiency
and enhance services and response times for clients globally.
Implementing Guidewire ClaimCenter will further enhance our ability
to deliver a timely, clear and consistent service throughout the
claims lifecycle."
"We are thrilled to have collaborated with Markel on their
successful transition of ClaimCenter to the cloud," said PwC Global
& US Guidewire Alliance Leader Imran
Ilyas. "This move not only enhances their operational
agility but also positions them to seamlessly integrate
cutting-edge solutions, providing their clients with real-time
capabilities and facilitating the rapid implementation of new
technologies."
"We thank Markel for entrusting Guidewire Cloud as the
technology foundation for its business strategy and success now and
into the future, beginning with the enhancement of its claims
operations," said Guidewire Senior Vice President of Professional
Services Michael Mahoney. "We
congratulate Markel on its successful ClaimCenter migration onto
Guidewire Cloud, and we look forward to helping the company
continue its mission of creating tailored coverage solutions for
even the most complex needs and being there for people when they
need them the most."
Markel has been a long-standing Guidewire customer. As part of
the ClaimCenter migration project, Markel also implemented
Guidewire Compare and Guidewire Explore to continuously monitor the
company's claims performance and compare it against industry peers
with aggregated, anonymized, and secure claims benchmark data, as
well as to improve operational efficiency across the
organization.
About Markel
We are Markel, a leading global specialty insurer with a truly
people-first approach. As the insurance operations within Markel
Group Inc. (NYSE: MKL), we operate the Markel Specialty, Markel
International, and Markel Global Reinsurance divisions, as well as
State National, our portfolio protection and program services
operations, and Nephila, our insurance-linked securities
operations. Our broad array of capabilities and expertise allow us
to create intelligent solutions for the most complex risk
management needs. However, it is our people – and the deep, valued
relationships they develop with colleagues, brokers and clients –
that differentiates us worldwide. For more information, please
visit: https://www.markel.com/.
About PwC
At PwC, our purpose—to build trust in society and solve
important problems—is at the core of everything we do. It guides
how we serve our clients, our people and the world. To help our
clients build trust and deliver sustained outcomes, PwC provides
professional services across two segments: Trust Solutions and
Consulting Solutions. Within these segments we bring a range of
capabilities to help organizations solve faster, solve more and
realize more value. These capabilities include cloud and digital,
deals, ESG, cybersecurity and privacy, governance/boards, risk,
transformation, tax services and much more. Across our global
network of nearly 328,000 professionals in 152 countries, we are
committed to advancing quality in everything we do.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage,
innovate, and grow efficiently. More than 570 insurers in 42
countries, from new ventures to the largest and most complex in the
world, rely on Guidewire products. With core systems leveraging
data and analytics, digital, and artificial intelligence, Guidewire
defines cloud platform excellence for P&C insurers.
We are proud of our unparalleled implementation record, with
1,700+ successful projects supported by the industry's largest
R&D team and SI partner ecosystem. Our marketplace represents
the largest solution partner community in P&C, where customers
can access hundreds of applications to accelerate integration,
localization, and innovation.
For more information, please visit www.guidewire.com and follow
us on X (formerly known as Twitter) and LinkedIn.
NOTE: For information about Guidewire's trademarks, visit
https://www.guidewire.com/legal-notices.
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SOURCE Markel
