iPerceptions Is Selected by SnagAJob.com to Tune in to the Voice of Its Customers
17 November 2007 - 5:57AM
Marketwired
NEW YORK, NY announced today that SnagAJob.com, the No. 1 source
for hourly employment, has selected the iPerceptions webValidator
Continuous Listening Solution and the iPerceptions Satisfaction
Index (iPSI) to tune in to the voice of its customers at
www.SnagAJob.com.
SnagAJob.com is the nation's largest job site for part-time and
full-time hourly jobs. Its decision to engage the webValidator
Continuous Listening Solution and leverage the iPerceptions
Satisfaction Index (iPSI) will allow it to set benchmarks for
customer experiences and website interactions that are direct
responses to customer feedback.
"Tuning into the voice of customer will allow SnagAJob.com to
optimize its online experience for job seekers and employers
alike," said Jonathan Levitt, VP of Marketing at iPerceptions. "The
iPerceptions Satisfaction Index (iPSI) will clearly inform
SnagAJob.com about aspects of its online experience that are
working for its site users and which could use some
improvements."
"The iPerceptions Satisfaction Index (iPSI) is just the kind of
measurement tool we need at SnagAJob.com to ensure our online
experience is meeting and exceeding the needs of our customers,"
said Heather Moose, Marketing Manager, SnagAJob.com. "We look
forward to our baseline study results and the ability to have
continuous insight regarding our customer experiences."
About the iPSI and the webValidator solution
The iPerceptions Satisfaction Index (iPSI) is derived from
satisfaction and experience data obtained from over three million
actual visitors, on over 600 projects for Fortune 2000 websites,
across ten verticals and contains over 45 million data points. It
is the only index of its kind and is quickly becoming the standard
for measuring online customer satisfaction. The webValidator
Continuous Listening solution captures the voice of actual online
customers in the context of an actual website visit helping
companies learn more about their customers with satisfaction
metrics that quickly turn learning into customer led
decision-support. Using a perceptual framework to evaluate key
elements of the visitor experience as well as predictive algorithms
and modeling to identify those attributes that drive satisfaction,
the resulting iPerceptions Satisfaction Index (iPSI) helps
companies obtain a clear understanding of the key issues impacting
satisfaction; purchase intent, transaction abandonment, customer
loyalty and the likelihood customers will refer friends and
associates to the site.
About iPerceptions:
iPerceptions is one of North America's leading web-focused
attitudinal analytics providers. Its webValidator Continuous
Listening solution and its Proprietary Satisfaction Index (iPSI)
turn thousands of data points into easy-to-understand strategic and
tactical decision support for website marketers. iPerceptions'
clients include such well known brands as InterContinental Hotels,
General Motors, Dell Computers, Hyundai, CompUSA, LG Electronics,
Toshiba, Choice Hotels International, BMW and Hilton Hotels.
iPerceptions has offices in New York, Toronto and Montreal.
The TSX Venture Exchange does not accept responsibility for the
adequacy or accuracy of this press release.
Media information: Jonathan Levitt Vice-President Marketing
iPerceptions, Inc. Tel: 514-488-3600 Fax: 514-484-2600 Investor
information: Jerry Tarasofsky Chief Executive Officer iPerceptions,
Inc. Tel: 514-488-3600 Fax: 514-484-2600 Martin Faucher Chief
Financial Officer iPerceptions, Inc. Tel: 514-488-3600 Fax:
514-484-2600
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