gaiia Raises Series A Led by Inovia Capital to Revolutionize Customer Experience for Internet Service Providers
27 June 2024 - 10:00PM
gaiia, the innovative operating system designed specifically for
Internet Service Providers (ISPs), has successfully raised US$13.2M
in a Series A financing round led by Inovia Capital with
participation from new investors GTMfund, General Advance, Simon De
Baene and Manon Brouillette (ex-CEO of Videotron and Verizon
Consumer Group) as well as existing investor YCombinator. This
fresh funding will enable gaiia to scale and serve customers across
North America, Europe and Latin America.
ISPs are the backbone of the world economy, providing the
essential infrastructure that connects people globally. Despite
their critical role, the telecom industry has the lowest Net
Promoter Score (NPS) among all industries, highlighting significant
gaps in customer satisfaction and service delivery. As a
consequence, average annual churn rates for ISPs can reach levels
of 20% or higher1. This makes reducing churn a top priority for
ISPs and partly drives the aggressive war of marketing campaigns
aimed at winning new subscribers from the competition.
Marc-André Campagna, CEO and co-founder of gaiia, emphasized the
transformative potential of this funding for ISPs: “We are at the
dawn of this new paradigm shift where the challengers of today will
become the leaders of tomorrow. New innovative technologies - and
capital - are now more accessible than ever for ISPs to deploy
high-quality networks at a cheaper cost for their customers. gaiia
will give them superpowers to care about their community.”
gaiia addresses the outdated and costly systems that many ISPs
rely on by offering a comprehensive operating system that enhances
customer experiences and operational efficiency. The platform
includes a suite of tools such as marketing automation, messaging,
online checkout, CRM, scheduling, and field service management.
These features enable ISPs to acquire and retain customers while
reducing operational expenses through advanced automated
features.
“We believe gaiia is offering a tangible solution to established
and emerging ISPs looking to redefine what operational excellence
looks like”, said Inovia Partner Magaly Charbonneau. “With strong
market momentum and a team that has firsthand experience with the
pain points of operating an ISP, we are excited to be a part of
their story and support them on their journey”.
About gaiiaFounded in 2021 and headquartered in
Canada, gaiia is the first operating system designed for ISPs,
helping them create amazing customer experiences. To date, gaiia
has raised a total of US$26.2M. The company currently serves over
20 ISPs disrupting the telecom space globally and operates as a
fully remote team of 50 people across North America.
For more information, please contact:Shawn
McIntyreshawn@gaiia.com
1 Turn Down the Churn - Preseem (link).
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